Effective communication is important in our work environment just as it is in our day-to-day life. Whether your employees are all in the same office building or are scattered across the country, effective internal communication has a direct impact on your company’s success. In fact, many independent studies have been conducted, along with our own, as to why good internal communication is so beneficial.
What is the benefit of internal communication?
- Higher productivity
- Higher likelihood that goals will be met
- Higher retention rates
- A better, effective and responsive customer service team
- Lower conflicts amongst employees
- Reduce the need for micromanagement
When you have an effective internal communication strategy, your employees can better understand the company’s goals and how their work will influence its objectives. As a result, this leads to higher employee engagement and more of a commitment to their roles in the company.
What makes Connecteam’s internal communication tool so unique?
From the very beginning, our goal was to create a one-stop-shop for all the communication tools a company needs – we know it’s more than just adding features, it’s providing the full-package that makes communication effective (and fun!)
Bottom-up communication so your employees can reach you when they need.
Top to bottom communication so you can share announcements, updates, and everything in-between with all your employees no matter where they are.
Targeted communication so you can easily send the right information to only the relevant people in a click.
Structured data communication so receiving data straight from the field, like reports or ticketing, is easy.
Measurable communication so you can tell what’s working and what’s not, and you know who received your message and who didn’t.
All media types for communication include the sharing of photos, files, images, location, and more.
We took it a step further and added features like a knowledge base and workflow so you can decrease the amount of irrelevant information being sent to all your employees. Our goal was to create an affordable product for all business sizes so you can adapt it to the way you work and your specific needs.
We created features like:
- Updates delivered to targeted groups
- Push notifications
- One-on-one chat
- Employee directory
- Suggestion box
- Tailored surveys
- Knowledge center
Our solution was designed to help you streamline communication, limit unnecessary phone calls, and improve employee productivity.
How you can leverage Connecteam to take your business forward:
Boost productivity by lowering phone calls
Most companies are still using phone calls to reach their employees, but there’s a problem with that. For starters, phone calls are disruptive, missed calls are too common and harm productivity, pictures can’t be sent via a call, sharing and receiving multiple information is messy, there is no structure when receiving information, priorities don’t exist, and there is no history of what was said in the call. All in all, phone calls just aren’t the answer.
Managers can send updates instantly and to the relevant team or location and can track who opened and read the message to ensure that everyone is aligned. Send a message, instead of wasting time on a phone call, regarding an accident, a potential hazard, new protocol procedures, coordinate a company event, celebrate employee success stories and so much more.
Enhance efficiency with internal communication
Push notifications are key when it comes to using internal communication apps, like Connecteam. We make it easy to offer immediate alerts and scheduled messages to all your employees or specific groups, like a certain location or department. On top of that, we found that employees open and respond to messages via push notifications more quickly, by almost 90%!
In addition, track who opened and read your message so you can be sure everyone is aligned across the board.
Drive loyalty and advocacy
Using Connecteam’s internal communication tool is a great way to give your employees a voice. Empower them to share experiences by sharing photos and videos if a customer gave a glowing review. Allow your team to share knowledge like sharing tips to land a sale. And Connecteam makes it easier to increase engagement and build happiness with the work your employees do. Combine all this and you are able to encourage loyalty and brand advocacy.
Make feedback a routine
On a regular basis, make sure you’re checking in to see how your employees are doing. Send a tailored survey or create your own, and monitor the results as they come in. Send surveys to find out how training or on-boarding is going, an employee’s feelings about the latest company outing, and what ideas they have going forward.
Open the suggestion box on Connecteam so employees can send in their thoughts and opinions whenever convenient. However, make sure you’re acting on the feedback instead of just throwing it away. Granted not all ideas you receive are actionable but some might be out-of-the-box and exactly what you were looking for! So go through the feedback and act on the ideas that are valuable.
Safety first communication mindset
Whatever your industry, it’s important to distribute and communicate safety-related updates and protocols. Communicating safety-related information is a difficult task, as you need wide, instantaneous reach and you want to make sure you reached every one of your employees. With Connecteam, not only this is doable, but it is made easy. For example, incident finding reports, procedural updates, real-time notifications on risk factors like a closed road or rough weather conditions – are all just a few clicks away.
Benefit from the in-app directory
Manually adding, editing, and deleting contacts for work is a tedious task. With Connecteam, all contact information is stored on the app, and employees always the latest version available. Searching for contacts is easy, just look up a name, location, department, job title, or anything else that’s relevant.
Boost employee engagement
With Connecteam, you can enable social functions to help boost employee engagement. Depending on the message, choose to enable likes and comments so employees can get involved. Whether it’s the employee of the month, celebrating personal milestones (a birthday, someone got married or had a baby, etc.), a shoutout on a job well done (meeting or exceeding a company goal), relaying positive customer reviews and more.
Separate life and work
Put an end to endless Whatsapp groups buzzing all day long, mixing between your and your employees’ private life and your business life. Rely on a chat feature that is robust, requires no maintenance (as there is no need to add or remove users from groups), and is completely separated from your favorite private messaging app.
All data is actionable instantly
Connecteam keeps all data visual and actionable so you can act on feedback in real-time, instead of months down the line. Not enough employees finished their training material or quiz? Send them a push notification as a reminder. A large volume of hazards is being used? Investigate why that is so you can avoid injuries
With all of the benefits that Connecteam has to offer, you can execute an effective internal communication strategy. Plus, it won’t cost you an arm and a leg! Connecteam’s pricing starts at just $29/month for up to 200 users and there’s a free plan to get you started.
Reach everyone in seconds
Connecteam offers effective communication tools for businesses and teams all in one place, like group-chat, employee directory, immediate updates and social posts. All can be customized and pricing starts at just $29/month for up to 200 users!Try for free