Internal Communication Trends 2020: Everything You Need to Know

internal communication trends 2020

In the last decade, the way people communicate has changed dramatically. Gone are the days of penned letters, dial-up phones, emails, instant messaging, bulletin boards, etc. Now, communication is expected to happen in the tap of a button and on-the-go. But how does that translate to a company’s internal communication? 

Internal communication is all about how people in a company share information with one another.

And with today’s technological advancements, employers can’t even begin to measure who read and understood every email or bulletin board pin. Top-down communication doesn’t allow you to reach or hear every single team member when you’re using outdated communication methods. 

On the bright side, a digital revolution is sweeping the world of internal communication. But what are all the employee communication trends dominating organizations and verticals in 2020? 


Internal Communication Trends 2020


1. The spotlight is on employee experience 

Anyone working in HR has been slowly implementing “employee experience” into its company and company culture over the last few years. However, in 2020, employee experience must be deeply woven into internal communication to experience positive changes to the bottom line. But why does employee experience matter, what is it exactly, and what does it have to do with internal communication? 

Let’s start with, what is employee experience? It describes the journey an employee has within an organization. From their job interview to their very first day and especially continuing with their job role, physical workspace, manager relationship, and wellbeing. Jacob Morgan, the author of The Future of Work, said that “Employee Experience is largely determined by three elements: workplace environment, tools and technology, and corporate culture.”

Every company should have the goal of creating a comprehensive and positive experience for its employees – and not just because it’s an internal communication trend. As mentioned, this begins during onboarding and carries over into his or her daily interactions and operations. Each employee journey must reflect upon the company culture and values. Now, the very core of employee experience is effective internal communication. Why? How? Effective internal communication allows employees to integrate, be fully involved, and remain informed about the company they work for and it plays a key part in their success and the company’s success. 

Employee Experience is Vital - Connecteam

Your next step: As employee experience is a holistic concept, especially as it’s rooted in the need to cover many angles during the employee lifecycle, internal communications and human resources are working even closer together. Including shared topics like hiring and onboarding, and newer areas like vacation requests and continuous training. The departments of internal communications and human resources must work together to create and maintain positive employee experiences during every interaction with the company. 

Andrew Harvey, Director of Internal Communications at the VMA Group, said, “The line between the internal communication and human resources remit is becoming increasingly blurred. Both functions are engaging with the same audience, so it makes sense that the two work together. And with both departments constantly seeking a stronger voice in the boardroom, collaboration could be a real game-changer.”


2. Mobile-first communication

When it comes to business communications, most organizations are still doing things the good old fashioned way with emails, intranet, phone calls, or meetings. However, one of the biggest trends shows that many businesses are shifting to mobile-first communication with dedicated, communication apps. This allows organizations to boost productivity, lift engagement, build collaboration, reduce misunderstandings, and more. A mobile-first communication app offers managers and employees a direct, immediate communication channel to help improve employee communication by making it easier to find the latest company news and materials needed.

And let’s remember that currently, Millennials and Gen Z account for slightly over a third of the workforce (38%). Within the next decade, that number will grow up to 58%, meaning that the younger generations are the most dominant in the workplace. These younger generations are very tech-savvy and mobile-driven which is why many companies have undergone a fundamental shift in regards to their internal communication methods.

Your next step: Communicate with your employees in a fast and engaging way by signing up for your own integrated, mobile-first communication app. Connecteam allows you to reach every team member with fun, dedicated, and measurable communication. Engage your team, reflect your company’s culture, streamline communication, and solidify your employer branding – try it for free or schedule a product tour with our team.

Reinvent communication and engagement in your organization

Reach every single member in your team, with fun, dedicated, and measurable communication. Engage your team like never before, reflect your company’s culture, and solidify your employer branding with Connecteam’s employee communication and engagement app. You can try it for free or schedule a product tour with our team.

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3. More visual communication 

Visual communication is shaping up to be a big trend in internal communication in 2020. A lot of our own behavior on our personal social media channels tells us, and advertisers, a lot about our communication preferences. Research shows that visual posts get far more engagement with likes, comments, and shares than just a standard text post. In fact, Facebook did its own research and found that images play a key role in an ad’s performance, by 75 to 95% to be exact.

The same can be said about internal communication. Employees are far more likely to engage with visual communication than just text. Video messages from the top are perceived as more genuine, authentic, and credible when real people are delivering a message. And no, you don’t need to spend thousands on a high-production video. With the quality of today’s mobile phones, everyone has access to a low-cost and high-quality communication tool. 

Your next step: If you are really looking to get your employees to interact with your content, then you need to make it fun and engaging! In order to do so, add visuals to your message – video, infographics, GIFs, etc. This helps ensure that your team not only reads your message but interacts with it.


4. More focus on employee recognition

A huge internal communication trend is prioritizing employee recognition. In fact, Business Roundtable, a non-profit organization made up of chief executive officers of major companies in the United States, announced that they “prioritize investing in employees over generating long-term value for shareholders.”

Human Resources Today also announced that if you want to make employees more motivated and adaptable then you must start with employee recognition. The more you recognize your employees, the more motivated they are to do more for the organization.

This all just goes to show how a more human and connected experience for every member of the team is being reinforced with the cultural and corporate shift. And as far as trends in internal communication go, this is one we can’t see going away anytime soon.

The data is clear, employee recognition programs have a clear and positive impact

  • Companies with employee recognition programs have a 31% lower voluntary turnover
  • 50% of employees believe being thanked by managers improves the relationship and builds trust 
  • 90% of employees who work in organizations with effective rewards programs said that “my work makes a difference

Your next step: Your employees expect employee recognition, especially the younger generation. By using an all-in-one communication tool, like Connecteam, employee recognition becomes a seamless part of your company culture and experience. By recognizing employees on a regular basis, receiving feedback, giving your managers more control, celebrating an employee’s achievements (in-office and out of office), and communicating often, employers can succeed in prioritizing employee recognition. 

Through Connecteam’s communication app, you can stay in the know and let your team be heard: make decisions based on surveys and live-polls, incorporate a suggestion box to gather feedback, and create structured channels to query or approach HR and senior management.

Stay in the know and let your team be heard

Reinvent communication and engagement in your organization with Connecteam’s complete set of communication tools.

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5. Look at the data more

As far as employee communication trends go, internal communications is one that happens organically. Most organizations probably have data on employee email open and click-through rates. In addition, you probably have a checklist on your employee’s preferred communication channel. But that’s probably it. However, considering internal communication trends 2020, that’s not the case anymore.

Considering you already make a lot of decisions based on data, you must do the same with internal communications. Many of the communication platforms, like Connecteam, make gaining data easy, instant, and available in real-time. Metrics could include: 

  • Which channels work best
  • Percentage of employees who open or interact 
  • Popular days and times employees are accessing communications platforms and from where, mobile or desktop devices
  • How many employees open and respond to polls or surveys
  • Number of interactions (shares, likes, comments, etc.)

Your next step: Don’t just collect the data. Regularly review it and take any necessary steps based on the data. Consider this – if you’re sending emails with vital information but only around 40% of your employees are opening and reading the message then you need a new internal communication tool. Also, if you are using a mobile communication tool, like Connecteam, you can instantly see who opened and read a message or update and for anyone who didn’t, send them a push notification reminder to ensure everyone is on the same page. 


6. Horizontal communication 

Horizontal communication, or lateral communication, focuses on the exchange of information and communication between people, divisions, departments or units within the same organizational hierarchy. “Peers” are always there to provide regular feedback and encourage collaboration. 

Horizontal communication helps to spread knowledge within an organization and eases a manager’s workload. This level of communication promotes knowledge, reduces misunderstandings, spreads insights, empowers employees, and helps people apply their skills. 

Your next step: Employers should really focus on peer to peer collaboration by rewarding teamwork, encouraging sharing and setting team goals, pushing for collaboration, and more. Plus, team-building games and activities can help promote a company culture that strengthens feelings of unity.


Summarizing Internal Communication Trends 2020

Internal communication has changed so much over the past few years. Gone are the days of manual and tedious communication. Now, communication happens instantly and directly. 

Effective internal communication can transform an organization if done correctly.

There is no doubt that internal communication trends will grow and emerge in the next few years, and we for one, can’t wait to see them as they unravel. 

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