The 10 Best Internal Communication Apps of 2022

Business Management
Ioana Andrei May 12, 2022 15 min read

Teams need better-quality engagement, and the best internal communication apps offer a mix of chat, social feed, file management, and scheduling functionality in one platform.

Internal communication app

Quick Guide

    Strong internal communications are an essential part of any business. For individuals, teams, and business units to collaborate, they need to be able to share information, files, tasks, objectives and more effectively and efficiently.

    Conversely, poor internal communications cost businesses significant time and resources. Tasks are done more slowly and with poor quality, team members are less engaged, and mission-critical information can be missed or lost entirely. 

    Internal communications apps help ensure the best possible flow of information by providing a single, centralized platform where users can easily exchange messages, collaborate in real time via video and audio calls and securely share information and files. The best internal comms apps boast additional features that make collaborating even easier, like third-party integrations, workflow and task management, and even scheduling and time-clock features. 

    In this article, we look at the top 10 internal communications apps on the market today, including their main features and pricing plans, so you can find the best one to suit your business needs. 

    Our Top Picks

    1. Connecteam – Best all-in-one internal communication app

    2. Firstup – Best for top-down informational campaigns

    3. Staffconnect – Best for event staff management

    Foster collaboration And Boost Productivity With Connecteam’s All-In-One Internal Communication App

    Try Now For Free

    What to Look for in an Internal Communication App

    When scouting for internal communication platforms for your business, you should keep these factors in mind:

    • Instant messaging: Connecting to team members via chat can help build relationships and solve day-to-day problems efficiently.
    • Workflow management: Interacting with schedules and tasks in real time reduces uncertainty and helps teams increase productivity.
    • Content sharing: Information such as training modules and company announcements should be easily editable and shareable in news feeds and email newsletters.
    • Third-party integrations: Access to third-party functionality such as payroll or cloud storage increases convenience for teams using communication apps.
    • A trial or free plan: Testing a communication app’s suitability and ease of use before buying is key, and some companies offer a demo instead of a trial or free plan.

    The 10 Best Internal Communication Apps of 2022

    Connecteam

    Connecteam product interface graphic

    Best for: All-in-one internal communication 

    Platforms: Web, iOS, Android

    We aim to make Connecteam the best internal communication app out there—and we think we’ve nailed it. With a simple design and easy setup, the Connecteam app offers group chat, task and employee scheduling, and project management features all in one.

    The app supports deskless industries, such as hospitality or logistics, by allowing employees and managers to organize their day-to-day tasks directly in the app. For instance, you can clock in and out with one click, add and track individual tasks, and select your availability for shifts, with your team notified in real time. A team directory, including coworkers’ names and contact details, helps save time and solve tasks collaboratively.

    However, those with desk-based jobs can benefit from Connecteam in equal measure. Group and 1-to-1 chats can bring teams up to speed with project updates, ensuring work conversations stay separate from private messaging apps such as WhatsApp. Workforce opinion and sentiment gathering can be done with group surveys and polls, allowing management to make quicker decisions and at a lower cost than, say, hiring a research company.

    Overall, the convenience of a communications app where you can also manage schedules and task details helps boost team productivity, which we feel makes Connecteam the best choice for all-in-one solution seekers.

    Key Features

    Team directory

    In-app chat function

    In-app surveys and polls

    Shift management

    Task tracker

    Company updates

    Pros & Cons

    All-in-one employee management tool

    Integrates with payroll software

    Intuitive design

    Communication analytics available

    No in-app video calls

    Price

    Starts at $39/ month for up to 50 users

    Free 14-day trial

    Free plan available

    Communicate Easily & Instantly with Every Employee

    Keep your employees up to date, connected and informed wherever they are through your own communication app.

    Screenshot of Firstup website

    Best for: Top-down informational campaigns

    Platforms: Web, iOS, Android

    Firstup, previously two separate companies—SocialChorus and Dynamic Signal—allows companies to create, distribute, and track the effectiveness of digital content to help their employees feel more engaged and better prepared at work.

    A key feature for Firstup is being able to edit and save content templates, which streamlines the development of company posts and articles. You can target content at specific employee groups, such as doctors, nurses, and admin staff in a hospital setting. The platform also has an orchestration and automation feature to plan and schedule content, which is particularly useful for informational campaigns during big company transitions, such as upcoming changes in regulation. This set of features is powerful, as workflow automation can save you time and money.

    Besides top-down information publishing, Firstup offers collaboration tools for employees to connect to each other, including social networking posts that allow comments and reactions. While it can be integrated with chat platforms such as Slack and Microsoft Teams, Firstup itself doesn’t offer in-app chatting and calling features, which limits it to distributing targeted management announcements.

    Key Features

    Multimedia content automation

    Saved content templates

    Employee social feed

    Engagement analytics

    Pros & Cons

    Advanced content management tools

    Streamlined communications

    Few collaboration features for coworkers

    No chat function

    Price: 

    Contact company for quote

    Screenshot of StaffConnect website

    Best for: Event staff management

    Platforms: Web, iOS, Android

    Event staff is usually deskless workers that work a tight schedule and need bite-sized information to make many decisions every day. StaffConnect is built specifically for companies that manage events, and includes a talent database, shift management, chat features, and timesheet and invoicing functionality.

    Managers can save and automate communications to frontline staff, such as shift reminders and health and safety guidelines. There’s also an option to broadcast SMS messages for an extra fee. A detailed event calendar and talent directory that includes workers’ availability makes it easy for fast-paced event organizers to plan staffing in advance and request shifts. From the workers’ side, a live chat connects them to their event team, which is intuitively designed to resemble a WhatsApp conversation.

    Conveniently, you don’t have to buy a separate payroll solution, as StaffConnect allows workers to check in and out, submit timesheets, and generate invoices. The solution can, however, integrate with Xero accounting software, and you can choose to pay employees via other methods as well.

    Key Features

    Event calendar and shift assignment

    Chat function

    File sharing

    Timesheets and invoicing

    Pros & Cons

    Comprehensive event staffing solution

    Payroll functionality

    Not applicable outside event industry

    No free plan

    Price: 

    Starts at $30/ month for 30 users + $1 per user

    Trial available

    Screenshot of Slack website

    Best for: Small-to-medium remote teams

    Platforms: Web, iOS, Android, Windows, Mac

    Slack is a popular internal communications app that helps businesses separate work and personal chats, which is one of the best ways to fix workplace communication problems. It’s straightforward to use, with chats segmented into 1-on-1s and channels. Channels are group chats that can be dedicated to particular projects or teams, helping workers stay focussed on information that’s relevant to them.

    The audio and video call function can be used for in-app meetings with one or more coworkers, and individual user profiles let you know if the person is busy or available. You’re additionally able to drop files into channels and direct messages, not just from your local drive, but also from integrated cloud storage solutions such as Dropbox. 

    Slack allows users to customize their app experience, with examples including text formatting options in chats and advanced notification settings. Also, it supports automation using third-party integrations, which can increase team productivity. For example, you can integrate Slack with Trello to receive notifications when new tasks are assigned to team members. Slack, however, does not include task or schedule management features in-app.

    Key Features

    Private and public chat channels

    Audio and video calls

    Workflow automation

    Integration tools

    Pros & Cons

    Customizable app experience

    Task automation via integrations

    Group calls limited to 15 participants

    Message history saves up to 10,000 messages on free plan

    Price: 

    Starts at $6.67/ user/ month, billed annually

    Trial available

    Free plan available

    Screenshot of Smarp website

    Best for: Employee advocacy

    Platforms: Web, iOS, Android

    On Smarp, you can create and distribute content to your workforce in a targeted manner and track communication effectiveness with engagement analytics. Employees can receive instant notifications when a new company newsletter is out or a social-media-style post is added to the intranet.

    A key differentiator for Smarp is the ability to send company communications directly to third-party programs, such as email clients, Microsoft Teams, and Slack. Furthermore, analytics can help you determine what information, tone of voice, and channels perform best with different employee groups. 

    The platform has a gamified interface, encouraging regular use by awarding points to team members when they create or interact with content. Additionally, employees can help increase brand awareness by sharing intranet content to third-party apps, such as Facebook and LinkedIn, at the click of a button.

    Key Features

    Multimedia content sharing

    Personalized employee news feed 

    External advocacy functions

    Company news 

    Pros & Cons

    Comprehensive content publishing

    Incentives for content engagement

    No chat function

    No free plan

    Price: 

    Contact company for quote

    Screenshot of Staffbase website

    Best for: Email communications

    Platforms: Web, iOS, Android

    Staffbase can support both desk-based and deskless teams, with a set of communication tools including employee chat groups, a company news intranet, and an email newsletter creator. 

    Employee feedback can be captured through company-wide surveys, but that’s not the only way to leverage data about your team. For instance, when sending bulk email newsletters to your team, performance analytics can indicate what type of content is most useful to employees. Also, audience targeting tools help ensure that business comms stay relevant and don’t distract team members from their jobs.

    Its highly customizable intranet is also a strong point. You can organize knowledge base articles, files, event information, and other business guidelines. Employees can also access recent management posts and surveys on the intranet. 

    If you’re already using another intranet solution, such as Microsoft Sharepoint or SAP, Staffbase can capture and display its data, including stored files. This reduces the silos in your organization and keeps all the information employees require under one platform.

    Key Features

    Chat function

    Targeted email newsletters

    Customizable intranet

    Company updates

    Pros & Cons

    Integrates with Sharepoint and SAP

    Content effectiveness insights

    Limited collaboration features

    No free plan

    Price: 

    Contact company for quote

    Screenshot of Beekeeper website

    Best for: Frontline workers

    Platforms: Web, iOS, Android

    Made with frontline teams in mind, particularly in manufacturing, retail, healthcare, and hospitality, Beekeeper enables companies to train and engage deskless workers, while providing communication channels for day-to-day decision-making. 

    Take, for instance, its communications suite. Chats can be 1-on-1 or group based, and company announcements are found in a personalized news feed, ensuring employees know important updates in advance. A one-click “message read” confirmation helps management track the reach of team-wide messaging. 

    A popular Beekeeper use case is streamlining employee onboarding and training, with modules, files, and quizzes used to digitize an otherwise expensive and lengthy process. Additionally, you can create surveys to understand what motivates employees and what they’ve learned on the job. This is key, as Gallup research shows that employees are 2.8 times more likely to be engaged when they discuss their successes and goals with their managers.

    Beekeeper is likely to increase your team productivity if you leverage its extensive integrations marketplace, spanning from HR and payroll solutions to training and file management platforms. You could, for instance, integrate Beekeeper with a chatbot app that automates answers to common employee questions.

    Key Features

    In-app chat with file sharing

    Onboarding and training modules

    Company announcements

    Integrations marketplace

    Pros & Cons

    Strong productivity tools

    Numerous integrations

    No shift management

    No in-app calls 

    Price: 

    Contact company for quote

    Screenshot of Microsoft Teams website

    Best for: Microsoft users

    Platforms: Web, iOS, Android, Windows, Mac

    Microsoft Teams is ideal for large teams, particularly in desk-based businesses. With 1:1 and group chats, as well as audio and video calls of up to 300 people, Teams is suitable whether you require a real-time conversation or want to drop someone an update at the end of a working day. Chat groups can be set up on a project basis, helping to foster collaboration and keep team members accountable.

    Advanced in-app video calling features include screen sharing, grouping people into breakout rooms for in-depth discussion, and recording and transcribing the meeting for future reference. Your Teams account can also be set up with your work phone number, which is particularly useful for remote workers receiving customer phone calls.

    While it can be purchased standalone, Teams works best as part of a Microsoft Office suite. When integrated with Outlook, for example, Teams has access to your work calendar and scheduling functionality. Also, OneDrive and Sharepoint files can be seamlessly uploaded or linked to in Teams.

    Key Features

    Chat function

    Video calls, including screen sharing

    In-app schedule

    File sharing

    Pros & Cons

    Seamless integration with Microsoft products

    Comprehensive video calling features

    Interface not as intuitive as competitors’

    No in-app task management

    Price: 

    Starts at $4/ user/ month 

    Trial available 

    Free plan available

    Screenshot of Poppulo website

    Best for: Teams looking to scale

    Platforms: Web, iOS, Android

    Poppulo’s strengths lie in content management and dissemination, aiming to provide only the most relevant company and team-level updates to your employees. You can design and automate highly customizable emails targeted at specific working groups, as well as improve your comms strategy based on engagement analytics.

    In an interface resembling social media platforms, team members can select which company topics to follow and unfollow, such as Business Support and Customer Stories, while a few default ones, like Company News, are always on. Poppulo feeds also contain learning and training materials, role-specific articles and files, and ongoing employee surveys. Each feed is powered by AI technology and personalized based on the person’s job title, department, product line, and content they’ve opted in for. 

    The high level of personalization makes the tool suitable for crisis and change management, since leaders can tweak and target messages according to workers’ location, line of work, and other factors. On top of content uploaded to Poppulo, users can integrate with third-party solutions such as Sharepoint, thus gaining access to company content across different platforms.

    Key Features

    Newsletter editing

    Personalized news feed

    Surveys and polls

    Engagement analytics

    Pros & Cons

    Personalized communications

    Users control their feeds

    No in-app chat

    No team directory

    Price: 

    Contact company for quote

    Screenshot of Workvivo website

    Best for: Larger desk-based teams

    Platforms: Web, iOS, Android

    Workvivo’s interface is similar to that of a social network, with personal feeds populated with what’s most relevant to the employee. The interface is easy to adapt to, lowering training costs and increasing user retention.

    Its top features include multimedia posts—including live-streamed videos and podcasts—team surveys and polls, community groups, event information, and “shout-outs” that publicly recognize individuals’ achievements. Aiming to increase team collaboration and productivity through intelligently distributed content, Workvivo provides audience engagement analytics for posted content, helping leaders understand what best motivates their teams.

    Team members can share knowledge on a granular level using the questions and comments functions, which is useful in fast-moving businesses like hospitality, where workers need quick, specific guidelines.

    Workvivo allows many different integrations to enhance productivity, such as Slack for video calls and Salesforce for CRM data. Not only that, but the tool also has a straightforward interface for storing and organizing documents, based on team and project needs. 

    Key Features

    Multimedia news feed, including podcasts

    Individual and team goals

    Collaboration groups

    File sharing

    Pros & Cons

    Intuitive social networking interface

    Gamified features

    No in-app calls

    Not suitable for small teams

    Price: 

    Contact company for quote

    Compare the Best Internal Communication Apps:

    Reviews (Capterra star-rating)

    Pricing (for 50 users)

    Free Trial (y/n)

    Free Plan (y/n)

    4.8/5

    Starts at $39/month for 50 users

    14-day trial

     

    Start For Free

    Yes, up to 50 users

    Not available

    Contact company for quote

    No

    No

    4.5/5

    Starts at $30/month for 30 users + $1 per use

    Yes

    No

    4.7/5

    Starts at $6.67/user/month, billed annually

    90-day trial

    Yes

    4.3/5

    Contact company for quote

    No

    No

    4.8/5

    Contact company for quote

    No

    No

    4.6/5

    Contact company for quote

    No

    No

    4.4/5

    Starts at $4/user/month

    1-month trial

    Yes

    Not available

    Contact company for quote

    No

    No

    4.7/5

    Contact company for quote

    No

    No

    Reviews (Capterra star-rating)

    4.8/5

    Pricing (for 50 users)

    Starts at $39/month for 50 users

    Free Trial (y/n)

    14-day trial

     

    Start For Free

    Free Plan (y/n)

    Yes, up to 50 users

    Reviews (Capterra star-rating)

    Not available

    Pricing (for 50 users)

    Contact company for quote

    Free Trial (y/n)

    No

    Free Plan (y/n)

    No

    Reviews (Capterra star-rating)

    4.5/5

    Pricing (for 50 users)

    Starts at $30/month for 30 users + $1 per use

    Free Trial (y/n)

    Yes

    Free Plan (y/n)

    No

    Reviews (Capterra star-rating)

    4.7/5

    Pricing (for 50 users)

    Starts at $6.67/user/month, billed annually

    Free Trial (y/n)

    90-day trial

    Free Plan (y/n)

    Yes

    Reviews (Capterra star-rating)

    4.3/5

    Pricing (for 50 users)

    Contact company for quote

    Free Trial (y/n)

    No

    Free Plan (y/n)

    No

    Reviews (Capterra star-rating)

    4.8/5

    Pricing (for 50 users)

    Contact company for quote

    Free Trial (y/n)

    No

    Free Plan (y/n)

    No

    Reviews (Capterra star-rating)

    4.6/5

    Pricing (for 50 users)

    Contact company for quote

    Free Trial (y/n)

    No

    Free Plan (y/n)

    No

    Reviews (Capterra star-rating)

    4.4/5

    Pricing (for 50 users)

    Starts at $4/user/month

    Free Trial (y/n)

    1-month trial

    Free Plan (y/n)

    Yes

    Reviews (Capterra star-rating)

    Not available

    Pricing (for 50 users)

    Contact company for quote

    Free Trial (y/n)

    No

    Free Plan (y/n)

    No

    Reviews (Capterra star-rating)

    4.7/5

    Pricing (for 50 users)

    Contact company for quote

    Free Trial (y/n)

    No

    Free Plan (y/n)

    No

    What are internal communication apps? 

    Internal communication apps typically provide a combination of messaging, task management, scheduling, and company announcement features. Many apps also enable managers to broadcast targeted updates to employees and collect feedback via surveys and polls. 

    Some apps include instant messaging and audio and video calling features, offering desk-based and deskless workers a business communication channel separate from apps designated for personal use, such as WhatsApp. Products aimed at deskless workers may also include shift scheduling and timesheet functionality.

    How does an internal communication app work? 

    Employees usually get individual user accounts that can be accessed from a mobile app or desktop browser. The best have intuitive interfaces, with users able to see an account summary on their dashboard, which may contain recent company announcements, unread messages, and upcoming tasks and meetings. 

    You can make real-time changes in the app, for example, updating schedules and tasks, as well as create sub-groups that keep information relevant to specific projects or teams. This can save a lot of time by reducing back-and-forth communication on topics such as shift times, task details, or company guidelines.

    Benefits of internal communication apps 

    Firstly, internal communication apps allow workers to engage with management and with each other, using chat and video call features, as well as intranet posts and newsletter broadcasts. This ensures not only that important work-related updates reach the right people, but also that relationships are fostered, leading to a lower turnover rate.

    Furthermore, these solutions often include productivity-enhancing features such as task tracking or notifications from integrated third-party apps. A well-rounded solution will also provide cost savings by integrating HR functionality such as invoicing and training modules in the same package.

    How much does an internal communication app cost? 

    While prices vary across providers, many companies offer a subscription model that bills on a monthly or annual basis, according to the number of users. Plans get more expensive with more advanced features, such as higher storage capacity or unlimited third-party integrations.

    Microsoft Teams, for example, starts at $4/user/month, while StaffConnect starts at $30/month for 30 users and charges $1 per additional user. However, Connecteam has one of the most competitive pricing plans on the market, starting at only $39/ month for 50 users.

    Many internal communication providers develop a bespoke plan based on your specific business requirements. You will have to contact these companies for a quote.

    FAQs

    What is the best app for communication?

    Although we’re biased, we think Connecteam is the best communication app out there for businesses. With affordable pricing plans and an easy-to-use interface, it’s an all-in-one hub for chatting, scheduling, tracking tasks, storing files, automating workflows, onboarding, and integrating with third-party apps. We save you time and money by managing people and communications more effectively.

    What apps help you communicate?

    Apps like Connecteam offer intuitive workplace communication features, such as live 1-to1 or group messaging, employee survey tools, and team directories. Other apps, like Poppulo, feature personalized news feeds containing company updates and employee posts. Platforms like Slack and Microsoft Teams offer advanced chats, and audio and video calling features.

    What is internal communication with an example?

    Internal communication is any piece of information disseminated between coworkers in a business. One example is scheduling and executing an online meeting within a team. The systems and processes through which new employees are onboarded, including the company handbook, and health and safety information, are also part of internal communication.

    The Bottom Line  

    Digital workforces, whether remote or office-based, often struggle to get the right amount and quality of communication from their coworkers and leaders. This can lead to low engagement and higher turnover rates.

    Our guide offers you a diverse range of choices, from apps focused on chats and news feeds, to those centering productivity and scheduling tools. Connecteam is the primary all-in-one communications app, enabling teams to message, manage events, send company updates, and manage shift schedules without ever leaving the app. With minimal training required and a user-friendly interface, Connecteam is available on a free-forever plan and offers premium plan trials.

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