Improving employee engagement, motivation, productivity, retention, and employer brand commitment is always at the forefront of your mind, no? (Yes, that’s a rhetorical question.) But how do you improve all of the above without breaking the bank or wasting too much time? Well, you need to shift your focus to employee experience.
What is employee experience? Well, employee experience is the accumulation of everything an employee goes through while at the company, from the first interview to the first interaction with team members to their very last day at the company. As such, in 2017 it was discovered that 79% of business and HR professionals believe that employee experience is a super important trend.
On top of it all, a report of more than 250 global organizations found that companies with amazing employee experience experienced four times larger profits, twice as much on average revenues, and even 40% lower turnover than companies that didn’t. If that doesn’t sum up why investing in employee experience is worth it then we don’t know what will!
However, don’t confuse employee experience with the following:
- HR: Yes, HR does interact with experience experience daily, from recruitment to on-boarding to performance reviews and so on. However, employee experience deals with so much more than what HR handles – for instance, interactions with IT, company communication and more.
- Perks: It’s not just about company outings or free lunch, employee experience goes beyond employee incentives and perks. Employee experience is designed to align with your company culture. It is imbedded in what your company stands for and helps to deliver.
- Branding: Sure, your company’s reputation can help bring in customers and can improve your recruiting efforts. But employee experience goes beyond that and is focused on the day to day experience your company provides to your employees.
- Employee Engagement: We all know how important employee engagement is but if you only focus on the results of employee engagement surveys, you’re missing the point. You need to design and manage employee experience consistently in order create better engagement.
Although employee experience and employee engagement are inextricably linked, it is becoming abundantly clear that companies focused on engagement alone haven’t been doing enough to understand the factors motivating it, employee experience chief among them.
Once you can separate employee experience from the rest of the noise, you can easily improve engagement, motivation, productivity, retention, and commitment.
How to curate employee experience at your company:
Connect employees with company values
Employees no longer just want a satisfying paycheck, they want the ultimate employee experience and to be a part of something important. They want their work to matter, to be filled with purpose and to know they are valued. Your company values aren’t just words in your employee handbook, they are what drive employees to deliver the company goals. When employees are connected to the company’s values, they feel a sense of unity and are committed to working harder and for longer.
A BetterUp Labs survey discovered 9 out of 10 American workers would take a pay cut if they are working a meaningful position. In turn, you see lower turnover rates as employees will work longer and won’t take too much paid time off. Nurture their personal growth, get rid of toxic behaviors, and have a strong social network.
Create a smooth on-boarding process
From the very first day, employees need to feel like they really matter. So when they’re exposed to the company culture, his/her job role, and co-workers, they feel utterly connected to their day-to-day responsibilities. When an employee goes home after their first day, you want them to feel like they just had the best first day ever. They should feel energized to keep coming back because they know they matter to the company and what they do matters.
A new hire can be slightly overwhelmed when joining a new company so it’s important to ask them the right on-boarding questions as a way to check in. Additionally, it provides you with key information about new employee experience so you can use it as a basis to improve the process going forward.
Gain feedback at every turn
On a regular basis, you should be gaining feedback from your employees on every possible matter. Whether weekly through an employee satisfaction survey or after on-boarding, a meeting, a company outing, and more.
Ask employees if they have ideas or thoughts on how to increase sales, better customer satisfaction, improve performance and more. Senior managers aren’t the only ones with great ideas! By including all employees and having a platform where they can be heard, they will feel like management genuinely cares about what they have to say and they will feel satisfied in their position.
Be clear with your expectations
If employees don’t know what you want then they won’t be able to deliver and won’t meet your expectations. Be sure to follow these guidelines:
- Know what you want: if you can’t even explain the requirements to yourself then you won’t be able to effectively communicate them to your employees.
- Have a face-to-face: Talk with your employees in person to discuss expectations, whether it’s on a project or overall performance. And be sure to ask your employees their input on what expectations they have.
- Write it down: After the face-to-face meeting, follow up with a written confirmation of the key takeaways and make sure the employee agrees.
- Follow through: Do what you agreed on and meet your employee’s expectations. The last thing you want is to make promises you can’t keep.
Keep them motivated
While employee incentives, like bring your pet to work or working from home or casual Friday’s, are amazing to have at your company, there’s more you can be doing.
- Create a community: Create comradeship amongst employees with a company outing or team building games.
- Create open-door communication: Gain feedback, be transparent and communicate – this will help with productivity and motivation. If you aren’t sure what your employees need to be more productive or motivated, ask them!
- Create employee purpose: Give your employees more control over their work, so let them set their goals or KPIs and when deadlines are to deliver. Make a plan together and be sure to track progress. Reinforce that their work is valued and benefits the company.
- Say thank you: Employee recognition can go a long way. Saying thank you is just one way to recognize a job well done.
With a thorough and planned out strategy to deliver employee experience on a regular basis, you can easily lead to greater engagement, motivation, productivity, retention, and loyalty.
Use Connecteam, an all-in-one tool to deliver employee experience:
- Start a private or group chat, especially for a team, location or department so everyone is on the same page. Send messages about work anniversaries, birthday wishes, personal achievements like marriage or a new house. Use this as a channel to celebrate your employees and to update everyone on what is happening with the company.
- Use the in-app directory so employees don’t waste time adding, editing or deleting a co-workers contact information. Just search by name, title, location, or department.
- Send surveys whenever you need, daily, weekly or monthly. Or even at a yearly performance review. Create your own or choose from templates so you can always gage how employees are feeling. Act on the data received to make changes as needed.
- Engage the suggestion box at all times and on any matter. This way, employees can share their thoughts and ideas whenever they want and be sure to act on the ideas that are beneficial to the company and for ones that aren’t, just reply to say thank you!
- Create a smooth on-boarding process. All training materials are available on the app so employees can access it at any time. Create chapters, courses and quizzes to ensure employees understand what’s being covered.
All of this might sound expensive but with Connecteam, it is incredibly affordable. Pricing starts at just $29/month for up to 200 users or you can start with the free plan.
Create employee experience with Connecteam
Connecteam is your tool to manage employee engagement, experience, development, and relationship. In a click, you can streamline communication, build a working employee experience, give your employees a platform to be heard, boost engagement, strengthen the company culture, align employees with company policies, streamline daily operations, build professional skills and more.Start for free