Employee management is easier said than done. And we all know it. Managing employees is the most challenging part of a manager’s day-to-day responsibilities. However, seeing as employees are crucial to your company’s success, management is something you have to get right.
What are the fundamental aspects of employee management?
- Selection. You have to choose the right candidates during the hiring process.
- Measurement. You have to determine if an employee is meeting goals and has exceptional performance.
- Monitoring. You have to actually monitor the measurement.
- Interplay. You have to communicate, ask for feedback, and interact with employees, and vice-versa.
- Reward. You have to reward employees for exceptional performance.
- Discipline. You have to discipline employees when they exhibit poor performance, this may lead to termination.
These aspects are just the basics of employee management, but you may still be asking, just what is employee management?
Employee management is how you can help transform underperforming employees into exceptional ones, and you can also help prevent top employees from underperforming. Employee management is more than just employees doing their job, “it’s a variety of procedures and strategies that can help you measure, monitor, and interact with the workforce that plays a huge role in your company.”
So, how does employee management work?
In the Journal of Diversity Management, Robert Morris University Professor Dean R. Manna wrote, “employee management is based on ideas and procedures developed to increase worker motivation, productivity, and performance.”
The bottom line, employee management is a key role that is a key part of the employee’s lifecycle, and it starts during the hiring process. Managers must focus on building and maintaining healthy relationships with employees and following along to the tips below to manage employees effectively.
We dive into how to manage employees effectively in this blog:
1. Foster Open Communication
A survey of over 1,000 employees said found that 81% of employees would join a company that values “open communication” over other benefits and perks. This survey also concluded that just 15% of employees were satisfied with how their company communicates with them.
Communication isn’t just talking either. Set up a system where employees have a voice and you able to truly listen and hear their ideas, thoughts, and complaints. This includes:
- Visibility: Be around. Let employees see you around the office, and keep an open-door policy so that employees can approach you if they need to talk.
- Transparency: Share company updates, information, and announcements with employees. Don’t let them hear company news through the grapevine! By keeping them in the loop, they will feel more included.
- Open feedback: Be open to criticism! There needs to be a proper system in place so employees can make their opinions known. Use their feedback to identify potential problems which could cause a negative ripple effect.
We recommend sending out employee engagement surveys on a regular basis so you are always aware of how satisfied employees are and where issues lie.
Read up on what the internal communication trends are to ensure you’re staying ahead of the curve and are engaging employees.
2. Set Clear Expectations
Here’s the thing, you have to know what you want so that your employees can deliver. Whether it’s specific sales, work quality, office culture, hours worked, etc. Know what you want.
Once you know what you want, tell your employees – but tell them what you want, when you want it, and how you want it to get done. You have to communicate it all. Be clear and detailed, for instance, do you want something achieved in a broad sense? Like employee attitude or output? Or are you focused on when it should be done, like per shift or weekly?
When employees don’t know what you want, they will only become confused, afraid to do anything because they think they’ll fail, and they will be unproductive because they aren’t working to your level. All of this is because they don’t know what you expect of them.
Be crystal clear and don’t beat around the bush – that’s the most effective employee management rule you can deliver.
3. Help Employees Develop
Monster polled that 72% of respondents felt like their manager doesn’t care about their career growth. Therefore, it is crucial to give employees a chance to grow in new roles. This will keep employees engaged and helps them build their skill set so they can contribute more to your company. Help your employees grow by:
- Offer in-house training (one-on-one or online programs)
- Send employees to conferences and seminars
- Allow employees to adapt based on strengths and interests
4. Build Trust
Don’t put your employees under the microscope! A study found that 46% of employees were satisfied with the level of trust managers had in them at their company. So how can you help avoid this?
- Don’t micromanage. If you tell your employees how to do every little thing, you are adding stress on them and on yourself. You’re the manager and they’re the employee so let them do their job.
- Avoid constant feedback. Yes, feedback is great but not if you’re dishing out feedback on everything the employee is doing. It’s like you’re doing micromanagement after the fact and this only leads to low confidence.
- Offer physical privacy. Don’t force employees to have their computer screens where you can see and let them work where your eyes aren’t always on them. Give them physical privacy.
- Social media engagement. Some managers might think that friending or following employees on social media channels is a good way to know whether an employee uses social media during work hours. However, this is a bit uncomfortable as it only reinforces the idea that you don’t trust your employee and are spying on their personal life.
5. Use Employee Management Software
Employee management software can help you ensure your employees do their best work each and every single day. From the list we outlined above, Connecteam, a leading employee management software solution, can help you do it all. From fostering open communication, building transparency and trust, helping employees develop and so much more, you can do it all with one app.
- Surveys, Suggestion Box, and Live Polls: ensure each team member is heard and make decisions based on organizational surveys and live-polls, organize a suggestion box to gain feedback, and send structured channels to approach senior management.
- Announcements, Newsletters, and Updates: communicate with an individual, a group, or the entire organization through pre-scheduled updates, social engagement support for likes, comments, etc. and automated follow-up capabilities. It’s easy to distribute visual, rich, and engaging content and to measure its reach and impact in a click.
- Employee Recognition and Acknowledgment: recognize top employees, share employee ‘spotlights’, and allow employees to nominate peers for awards. Celebrate by sharing birthday wishes, anniversaries, personal milestones, and organizational achievements. Let your team take part by engaging with each recognition and appreciation, and improve the sense of belonging.
#1 App For Managers
All the tools your team needs under one roof: Communicate, operate, track hours, create schedules, onboard, and train your deskless employees with Connecteam’s all-in-one employee app. Easy to use, customizable, and scalable like no other.
6. Set Goals As A Team
In order for every single team member to effectively work together and to collaborate well, they should be working for something together. Individual goals are great but it can lead to isolation and limited collaborative space. Instead, you can reach company goals by having all your employees working together on one focused goal.
One great way to set goals as a team is through smart goals.
7. Employee Recognition Goes A Long Way
Your employees value genuine and specific recognition from managers, senior management, and coworkers. This recognition helps them feel confident in their job role and in turn, they become more productive and motivated employees.
The best managers understand that gratitude and recognition go a long way. And it doesn’t have to be complicated either – say thank you, write a personal note, give them a public shout-out either through an update or during a meeting, and so on.
8. Consistency Is Golden
Your management skills cannot be effective if they are not consistent. Therefore, you must reward the same behaviors while discouraging harmful behavior. Treating everyone equally will bring unity and a healthy company culture.
The Bottom Line On Employee Management
Here’s the thing, being an effective manager isn’t above pushing everyone to work harder or even more efficiently. Instead, it’s about creating a healthy, vibrant, and understanding company culture. While there is no one way to manage, it is helpful to understand what doesn’t work and what does.
All-in-One Employee Management App
Connecteam is the employee app that connects everything a business needs from field to office, all in one place. In the click of a button, you can connect your staff, manage day-to-day operations, improve employee experience and engagement, and drive your business forward.