Employee management is easier said than done. And we all know it. Managing employees is the most challenging part of a manager’s day-to-day responsibilities. However, seeing as employees are crucial to your company’s success, management is something you have to get right.
What are the fundamental aspects of employee management?
- Selection. You have to choose the right candidates during the hiring process.
- Measurement. You have to determine if an employee is meeting goals and has exceptional performance.
- Monitoring. You have to actually monitor the measurement.
- Interplay. You have to communicate, ask for feedback, and interact with employees, and vice-versa.
- Reward. You have to reward employees for exceptional performance.
- Discipline. You have to discipline employees when they exhibit poor performance, this may lead to termination.
These aspects are just the basics of employee management, but you may still be asking, just what is employee management?
Employee management is how you can help transform underperforming employees into exceptional ones, and you can also help prevent top employees from underperforming. Employee management is more than just employees doing their job, “it’s a variety of procedures and strategies that can help you measure, monitor, and interact with the workforce that plays a huge role in your company.”
How Does Employee Management Work?
In the Journal of Diversity Management, Robert Morris University Professor Dean R. Manna wrote, “employee management is based on ideas and procedures developed to increase worker motivation, productivity, and performance.”
The bottom line, employee management is a key role that is a key part of the employee’s lifecycle, and it starts during the hiring process. Managers must focus on building and maintaining healthy relationships with employees and following along to the tips below to manage employees effectively.
We dive into how to manage employees effectively by sharing the top tips that you can easily implement.
1. Foster Open Communication
A survey of over 1,000 employees said found that 81% of employees would join a company that values “open communication” over other benefits and perks. This survey also concluded that just 15% of employees were satisfied with how their company communicates with them.
Communication isn’t just talking either. Set up a system where employees have a voice and you able to truly listen and hear their ideas, thoughts, and complaints. This includes:
- Visibility: Be around. Let employees see you around the office, and keep an open-door policy so that employees can approach you if they need to talk.
- Transparency: Share company updates, information, and announcements with employees. Don’t let them hear company news through the grapevine! By keeping them in the loop, they will feel more included.
- Open feedback: Be open to criticism! There needs to be a proper system in place so employees can make their opinions known. Use their feedback to identify potential problems which could cause a negative ripple effect.
We recommend sending out employee engagement surveys on a regular basis so you are always aware of how satisfied employees are and where issues lie.
Read up on what the internal communication trends are to ensure you’re staying ahead of the curve and are engaging employees.
2. Set Clear Expectations
Here’s the thing, you have to know what you want so that your employees can deliver. Whether it’s specific sales, work quality, office culture, hours worked, etc. Know what you want.
Once you know what you want, tell your employees – but tell them what you want, when you want it, and how you want it to get done. You have to communicate it all. Be clear and detailed, for instance, do you want something achieved in a broad sense? Like employee attitude or output? Or are you focused on when it should be done, like per shift or weekly?
When employees don’t know what you want, they will only become confused, afraid to do anything because they think they’ll fail, and they will be unproductive because they aren’t working to your level. All of this is because they don’t know what you expect of them.
Be crystal clear and don’t beat around the bush – that’s the most effective employee management rule you can deliver.
3. Help Employees Develop
Monster polled that 72% of respondents felt like their manager doesn’t care about their career growth. Therefore, it is crucial to give employees a chance to grow in new roles. This will keep employees engaged and helps them build their skill set so they can contribute more to your company. Help your employees grow by:
- Offer in-house training (one-on-one or online programs)
- Send employees to conferences and seminars
- Allow employees to adapt based on strengths and interests
4. Build Trust
Don’t put your employees under the microscope! A study found that 46% of employees were satisfied with the level of trust managers had in them at their company. So how can you help avoid this?
- Don’t micromanage. If you tell your employees how to do every little thing, you are adding stress on them and on yourself. You’re the manager and they’re the employee so let them do their job.
- Avoid constant feedback. Yes, feedback is great but not if you’re dishing out feedback on everything the employee is doing. It’s like you’re doing micromanagement after the fact and this only leads to low confidence.
- Offer physical privacy. Don’t force employees to have their computer screens where you can see and let them work where your eyes aren’t always on them. Give them physical privacy.
- Social media engagement. Some managers might think that friending or following employees on social media channels is a good way to know whether an employee uses social media during work hours. However, this is a bit uncomfortable as it only reinforces the idea that you don’t trust your employee and are spying on their personal life.
By applying the above principles to your own management style, you help build trust on an individual basis. This trust only leads to better engagement and a positive company association.
5. Use Employee Management Software
Employee management software can help you ensure your employees do their best work each and every single day. Not to mention, employee management software is a modern tool that many of your staff are used to using especially as you deal with multigenerational teams.
The leading employee management software solution that managers from across industries turn to is Connecteam. From fostering open communication, building transparency and trust, helping employees develop and so much more, you can do it all with one employee management software solution. Managers can use Connecteam while on the go via the mobile app or through the desktop dashboard when sitting in the office!
- Keep everyone on the same page with a group or one-on-one chat, send real-time notifications like a company announcement or message from upper management, and more so you can streamline company-wide communication
- Create a more efficient onboarding and ongoing training process by offering your team direct access to training resources. This can include quizzes, chapters to read or videos to watch, and whatever training material you have on hand like the employee handbook or dress code policy.
- Weave employee engagement into your company by sending surveys, starting a live poll, launching a suggestion box, sharing monthly newsletters, sending photos/videos/GIFs to celebrate milestones, and create an open-door policy.
- Make employee scheduling a breeze with an easier process. Quickly assign a schedule based on job requirements, add key information like address, tasks, videos, or special instructions, and employees can accept and reject shifts too.
- Payroll and timesheets are easier to manage with GPS time tracking. Whenever an employee clocks in and out from their mobile phone, automatically their location and timestamp gets tagged. Managers can approve or reject time-off requests while employees are notified in real-time if it was accepted or not. Also, easily export timesheets to Quickbooks Online for 100% accurate payroll.
- Manage reports, forms, and checklists while on the go as employees submit materials right from their mobile phone. For example an employee reimbursement form, an incident report, COVID-19 daily health declaration report, and more.
״Our staff have adapted to using the app with incredible ease!״
6. Set Goals Together
In order for every single team member to effectively work together and to collaborate well, they should be working for something together. Individual goals are great but they can lead to isolation and limited collaborative space. Instead, you can reach company goals by having all your employees working together on one focused goal.
One great way to set goals as a team is through smart goals. Below is an outline on how you can do just that.
7. Employee Recognition Goes A Long Way
Your employees value genuine and specific recognition from managers, senior management, and coworkers. This recognition helps them feel confident in their job role and in turn, they become more productive and motivated employees.
In fact, statistics say that 37% of employee consider recognition most important.
The best managers understand that gratitude and recognition go a long way. And it doesn’t have to be complicated either, check out these easy ideas that won’t empty the bank:
- say thank you
- write a personal note
- give them a public shout-out either through an update on the employee management software or during a meeting
- let them go home early on Friday
- bring in some dogs to lighten the mood
At the end of the day, your employees just want to feel comfortable at work. They really value knowing that their contribution at work counts and is appreciated company-wide.
8. Consistency Is Golden
Your management skills cannot be effective if they are not consistent. Therefore, you must reward the same behaviors while discouraging harmful behavior. Treating everyone equally will bring unity and healthy company culture.
The Bottom Line On Employee Management
Here’s the thing, being an effective manager isn’t above pushing everyone to work harder or even more efficiently. Instead, it’s about creating a healthy, vibrant, and understanding company culture. While there is no one way to manage, it is helpful to understand what doesn’t work and what does.
When you understand how to manage employees effectively, that makes all the difference. Start with effective internal communication, set clear expectations, help your employees grow and develop, build trust on an individual and team level, use employee management software for that modern touch, set goals as a team, share employee recognition regularly, and be consistent.
At the end of the day, your employees are your biggest asset and you must treat them as such. Carefully go through our tips on how to manage employees effectively and watch your team blossom.
All-in-One Employee Management App
Connecteam is the employee app that connects everything a business needs from field to office, and with a single solution. At the click of a button, you can connect your staff, manage day-to-day operations, improve employee experience and engagement, and drive your business forward