Employee satisfaction surveys are essential for gathering information about your company and engaging your employees, for giving them a platform to raise issues and to make their voice heard by management. It’s also a great way for management and business owners to understand what aspects of their company needs more focus or what can be better organized.
To put it lightly, employee satisfaction surveys are an amazing tool for management to keep track of the heartbeat of the company.
As a manager, it’s important to master this tool and to use it correctly. But what does that really mean? And why is it so important? Those are the questions we’re here to answer!
Why Is Employee Satisfaction Important?
When employees are satisfied, they’re more productive, have high levels of morale, are more likely to stay at the company for longer, are exceptional at customer service; which positively influences your company’s bottom line and reputation, and employees are far more likely to recommend the company to friends.
But how often are you issuing surveys? If the answer is annually, then you’re missing a huge opportunity to collect raw data in real-time.
A Forbes article suggests that “some organizations may want to check their pulse every week or every quarter, some every other quarter. You may want to try using an app to ask four to six questions on a regular basis. Then every six months you can use a longer, more formal survey. And again annually, do something different to measure employee engagement”. With an employee management app like Connecteam, you can quickly get the ball rolling and implement digital surveys at the push of a button.
The Connecteam employee management app simplifies digital surveys.
Specifically, surveys can be created to gather real-time feedback from your employees so you can make informed decisions on tasks or issues that need your attention or focus on – make them as long or as short as you’d like. Amazingly, you can also send different surveys to different users or smart groups.
- Collect data in real-time so you can act immediately if needed
- Send anonymous surveys if relevant
- Get a summary report of the answers as well as individual entries
- Use ready-made templates or create your own
- Get an overview picture of your entire company (or a specific department), views and opinions on multiple issues
Business owners and managers can now take their surveys to the next level with Connecteam!
Easily Create Digital Surveys With Connecteam Today!
How Often Should Employee Satisfaction Surveys Be Issued?
If you truly want to keep your employees satisfied and engaged, you should employ surveys as often as possible. Once a year is definitely not enough! Make employee satisfaction surveys a habit at your company – issue them at the end of every week/month and before or after board meetings, after a company gathering, after a training session or even before one, and so on. Any time you feel is relevant, send a survey.
In order to get your employees onboard and fill out surveys as often as possible, you should follow along with these simple tips: keep surveys short, make sure they’re easy to use and accessible anywhere. This is the reason that more and more companies are moving to mobile apps to dish out surveys.
Make sure that the questions in your employee satisfaction survey sound human and genuine, not like a robot churned out some questions. Employees will be far more likely to fill surveys completely and honestly if they feel that the survey is really talking to them.
With that in mind, there are certain questions you should include in your employee satisfaction survey. It’s crucial to make sure you genuinely act on what your employees say, otherwise your efforts are pointless.
Questions To Include In An Employee Satisfaction Survey
1. Do you enjoy our company’s culture?
Company culture is crucial for employees to create and foster better relationships with their fellow coworkers and therefore are more productive. A healthy company culture will promote team building, collaboration among employees and increased company morale. If your employees don’t like the company culture, it’ll become far more difficult for your company to excel and be successful. Work environment, culture, and interpersonal relationships are the top components of employee happiness.
2. Do you find your work meaningful?
When employees don’t think that the work they do is meaningful, they won’t be engaged. In fact, a survey by BetterUp Labs found that 9 out of 10 American workers would take a pay cut if they had a meaningful position. When workers find meaningful work; employee retention increases, employees will work longer hours and won’t take as much paid time off.
How can you help make their work meaningful? Nurture your employee’s personal growth, remove toxic behaviors and atmospheres, and have a strong social network in place.
3. Does our company give you the tools and technologies you need to do your job well?
Reports have concluded that only 44% of employees have the latest technology in order to work to their fullest capacity. There is a serious gap between the tools your employees have and the ones they genuinely need in order to do their job well.
“What we found is employees want the same modern digital technology that they are accustomed to at home in the workplace, accessible leadership, and a strong company culture that aligns with their personal values—often trumping monetary compensation,” said Gretchen Alarcon, group vice president of HCM product strategy at Oracle.”These factors are all influencing the degree employees feel engaged and committed to a company.”
For example, are you providing your employees with an employee management app? By providing employees with an employee management app you can clearly set daily tasks or provide workflows to make sure your employees are quickly and smoothly getting through daily operations. By providing employees with the right tools and technology they become motivated, productive and engaged in their work process.
4. Do your managers communicate company news effectively and in a timely manner?
Your employees work 40 hours, more or less, every week. With that being the case, you have to keep them updated and in the loop on company news. The last thing you want is for them to be blindsided by something that impacts them directly. Employees won’t be satisfied if they hear something important from a third party, it’s best to hear it straight from management.
5. In a hypothetical situation, if you were to quit tomorrow, what would your reason be?
If employees bring up little to no transparency, feeling unvalued, and poor communication, you know you’ve got a serious problem. Employees need all three if you want any hope of keeping them onboard for years to come. By asking this question in an employee satisfaction survey, you’ll be able to understand just how satisfied the employee is in their position and you’ll know where to focus your efforts in order to improve the situation. As a manager, this will also give you the upperhand in putting out HR fires before they even begin.
6. Do your managers value your feedback?
All employees have ideas on how to improve performance, increase sales, and so on. They don’t need to be senior managers! Everyone has an opinion. Be sure to ask your employees their ideas on a regular basis, if you’re not, chances are your employees aren’t satisfied with their position. Employees should feel like management cares about what they have to say, even if you don’t act on their proposal, at least you gave them a platform to be heard.
7. How frequently do you receive recognition from your manager?
When employees receive daily recognition from their managers, it leads to a decrease in turnover, employees are happier and more engaged, and trust in the company and their manager increases. Employee recognition MUST be a part of your company’s culture.
Research has found that “50% of employees believe increased recognition would reduce voluntary turnover” and “40% of employees who don’t feel meaningfully recognized will not go above their formal responsibilities.” When employees go without recognition for a couple of weeks, morale and productivity will drop. Don’t miss the mark, encourage, and recognize your employee’s work on a daily basis. Say “thank you”, use a points system that rewards extra vacation time, give them a gift in front of all the employees, throw an office party, share a post on social media, and anything else you feel is appropriate to show your employees their hard work hasn’t gone by unnoticed.
8. How likely are you to recommend your company as a great place to work on a scale of 0-10?
If you’re truly happy with your company, the work you do and management, you’ll happily recommend friends and strangers alike to join. This question will help you determine just how loyal an employee is to the company. When you have loyal employees, they will work longer for you, will care about the company and their job role, and will work harder.
With the above in mind, there are a few other questions that you can add to the employee satisfaction survey can also include:
- Do you feel connected to your co-workers?
- Does management seem invested in the team’s success?
- How transparent is management?
- On a scale of 1 to 10, with 10 being the highest, how happy are you at work?
- On a scale of 1 to 10, with 10 being the highest, how is your work-life balance?
- How strongly do you believe you will reach your full potential here?
- If you had the opportunity to reapply to your current position and company, would you do it?
- What are some changes you think would be beneficial to the company?
With the list of questions we have highlighted above, gaining the most out of the employee satisfaction surveys you send out will be more detailed. Make sure you act on the feedback retrieved so that employees will continue to answer honestly. You definitely don’t want to fall victim to the statistics highlighted in the infographic below…
Key Takeaways Of An Employee Satisfaction Survey
Use surveys as often as possible.
Annual employee satisfaction surveys just won’t do. To truly engage your employees, boost productivity, and help them feel connected to the company, you need to hear their feedback all the time and on any matter.
Keep them short.
As mentioned already, if a survey takes longer than 7 minutes to complete, employees will just stop. Keep surveys short and sweet to ensure that everyone fills it out in its entirety. This way, you didn’t waste time creating the employee satisfaction survey and employees don’t waste time filling it out.
Act on the results.
The same report noted that only 27% of managers bothered to review the results of a survey and only 20% of managers bothered to follow up with employees on certain problems they raised in the survey. If employees feel that management is just throwing useless surveys at them and not being proactive about actually making changes, what’s the point of the survey in the first place? You need to be able to show the employees that the managers are on board regarding the results.
Keep things anonymous.
In some cases, it is best to ensure anonymity when issuing an employee satisfaction survey. This way, you get genuine feedback and honest feedback, especially if you’re asking about an employee’s direct manager. If you’re merely asking for feedback on a product design, there’s no need to keep things private. Gauge the survey questions and what you hope to learn from it, that’s how you’ll know if you should keep an employee’s identity private or not. Additionally, let employees know if the employee satisfaction survey they’re working is anonymous or not before they fill it out. Remember that it’s important to act on what is being said, rather than who said it.
Next Step To Execute An Employee Satisfaction Survey
Sending out an employee satisfaction survey isn’t as daunting as it once was. Gone are the days of pen and paper, mobile apps can effortlessly help you integrate employee satisfaction into your company culture. How? In minutes, you can digitally generate a survey and choose a focus group of who to send it to. Employees will then instantly get a push notification and management can track who started and completed the survey in seconds, and watch as results pour in in real-time! No need to wait months for survey results, all data is actionable from the minute you push SEND.
Easily Create Digital Surveys With Connecteam Today!
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