The 15 Best Contact Management Software Tools for 2024

The 15 Best Contact Management Software Tools of 2024

1. Connecteam — Best all-in-one employee-based contact management for faster workflows

   Available on

   • Web
   • iOS
   • Android

   Start for free

   Connecteam is a contact management software solution for teams that are spread apart and depend on fast, reliable internal communication to keep operations running smoothly.

   Using the Connecteam directory, employees can find who they need in seconds by using its advanced search bar that filters contacts not just by name, but by department, location, team, and more. Although Connecteam focuses primarily on internal contact management, it still offers the best of both worlds with the ability to store 3rd party players in a separate “phone book.”  For both external and internal contact information, everything is automatically updated and accessible at all times so that your team can confidently reach one another.

   Straight from the employee contact’s profile, you can start a chat or make a call using the communication tool. Chat discussions between your co-workers can take place as a 1:1, a group, or as a channel.

   With Connecteam, communication isn’t limited to the traditional sense of the word. You can also relay your expectations and needs using a task management tool. With this smart tool, you can let employees know exactly what they need to accomplish and how much time they have to do it On your end, you will be notified in real-time when they’ve completed each task so that you can monitor timelines and deadlines yourself. To keep track of milestones and compare how your employees are performing, don’t forget to use the designated timeline tool.

   Connecteam is a true all-in-one solution that keeps teams communicating with ease and working at optimal efficiency. It is intuitive to use and ideal for those who work on the go!

   Connecteam also offers a free for life plan – Get Started Now!

   Key Features

   • Employee directory

   • Task management tool

   • 1:1, group, or channel messaging

   • Detailed scheduler

   • Knowledge center

   • Employee training

   Pros

   • Less confusion with the detailed scheduler

   • Real-time updates of task completion

   • Continuously knowledgeable salesforce

   • Mobile-first makes it easy to sell on the field

   Cons

   • External contacts are separated from other features

   Pricing

   Free-for-life plan availablePremium plans start at $29/month for 30 users

   14-day free trial, no credit card required

   Start your free trial
2. 

   Bigin — Good for visually seeing where deals are along the sales pipeline

   Available on

   • Web
   • iOS
   • Android

   

   Bigin is designed for small to medium-sized businesses, so if your company classifies as something larger, this might not be for you. Like most contact management software, Bigin makes it easy to list your prospective clients one by one, detail their contact information, and filter through accordingly. Each deal that is made down the sales pipeline can be dragged and dropped onto the next stage of the timeline. See whether they’ve qualified, need more analysis, have been given a quote, or have reached the end to be classified as a win or a loss. To stay on top of the sales activities that these stages demand, Bigin has clearly defined tabs devoted to tasks, events, and calls.

   Learn more about Bigin

   Key Features

   • Email response templates
   • Filtering system
   • Data insights
   • Interaction tracking

   Pros

   • Easy-to-use for beginners
   • Helpful data dashboard insights

   Cons

   • Can’t create contacts in bulk
   • Certain fields aren’t editable

   Pricing

   Starts at $9/user/month Trial: Yes Free Plan: Yes

3. 

   Contacts+ — Good for automatically sorting through, merging, and deleting contact duplicates

   Available on

   • Web
   • iOS
   • Android
   • Mac

   

   Contacts+ is a contact management system that can sync up to 5 accounts together so that information stays up-to-date whether you’re working between devices or co-workers. With Contacts+, it only takes one contact detail for the system to be able to fill in the rest. As a fun little gimmick, Contacts+ also makes data entry easy with a scanner that auto-fills everything straight off a business card. Contacts+ finds duplicate contacts and merges them with associated ones so that you’re working smart, not hard. To keep everything together as one, notes and tags are found within the contact profiles themselves.

   It’s important to note that although Contacts+ is feature-filled when it comes to gathering contact data, it does not offer additional tools such as data analytics for a fully comprehensive contact management experience.

   Learn more about Contacts+

   Key Features

   • Filter or search system
   • Contact management
   • Auto-fills contact information
   • Import/export data

   Pros

   • Fun tools like clientele birthday alerts
   • Automation saves loads of time

   Cons

   • Lacks customization
   • Scanner only works for traditional business cards

   Pricing

   Starts at $9.99 Trial: No Free Plan: Yes

4. 

   Hubspot — Good for connecting to personal Gmail and offers many email templates to choose from

   Available on

   • Web
   • iOS
   • Android

   

   HubSpot CRM goes beyond the basics of contact management software. HubSpot integrates with Gmail, Outlook, Office 365, and G Suite so that you can conduct your daily tasks from one and the same screen page. HubSpot can support up to a million contact records that can be manually recorded or even drawn out from your inbox emails and forms. Access all of your tools and complete your to-do’s from the contacts records page without having to go back and forth.  Have a look at when sent emails have been opened by your leads. To keep up that momentum, HubSpot connects your calendar to interested leads, so they can book a meeting that works for both you and them. From record entries to prospect tracking, everything is one hub.

   Learn more about Hubspot

   Key Features

   • Fully comprehensive dashboard
   • Email templates for campaigns/marketing
   • Scheduling appointments through calendar
   • Metrics on performance

   Pros

   • Limits errors through sales process
   • Smart; it interconnects sales and marketing

   Cons

   • Large learning curve
   • Customers: limited integrations compared to competitors

   Pricing

   Contact vendor for price Trial: Yes Free Plan: Yes

5. 

   ActiveCampaign — Good for calculating lead scores that ensure higher success rates

   Available on

   • Web
   • iOS
   • Android
   • Windows
   • Mac

   

   With a segmented list builder, ActiveCampaign’s contact management software takes the guesswork out of target marketing and sales. With automation, data insights, and a sprinkle of personalization, you can create a customizable campaign that promotes your business in a tone that fits the relationship of each deal. With ActiveCampaign calculated lead scores and win probabilities, you can anticipate which leads will have the greatest potential. Based on that insight, your employees will also know exactly what takes priority. Through the recent activities board, you’re given a window into what sales activities have taken place and when. This, alongside any notes taken, can be accessed by the entire sales team for harmonious work.

   Learn more about ActiveCampaign

   Key Features

   • Campaign sales emails
   • Individual employee statistics
   • Task management tool
   • Board of sales activities

   Pros

   • Timely automated services
   • Easy to keep an eye on sale timelines

   Cons

   • Pricey as you increase contacts/leads
   • Easy and intuitive to use

   Pricing

   Starts at $15/month Trial: Yes Free Plan: No

6. 

   Freshsales by Freshworks — Good for handling clientele from all over the globe

   Available on

   • Web
   • iOS
   • Android

   

   Freshsales combines sales with support services to provide what it calls a 360-degree view of each lead under the contact management software. Through email, live chat, and web forms, Freshsales can collect and auto-fill the contact information of each prospect– including social media accounts. Send individualized emails welcoming new leads onboard or send one uniform email in bulk. For communication that goes beyond the written word, calls can be made through the software itself and recorded automatically. If you’ve made a call outside the system, it won’t be logged, but you can still do it manually. Freshsales is applicable to an international clientele with the option to dial in with local phone numbers and the option to send scheduled emails based on differentiating time zones.

   Learn more about Freshsales by Freshworks

   Key Features

   • AI insights
   • Communication tools
   • Mobile calls
   • Dashboard view

   Pros

   • Clean and intuitive interface
   • In-depth reporting on business choices

   Cons

   • Generic email marketing templates
   • Complaints of many glitches

   Pricing

   Starts at $18/user/month Trial: Yes Free Plan: Yes

7. 

   Keap — Good for automated & personalized follow-up messages

   Available on

   • Web
   • iOS
   • Android

   

   Keap is a contact management solution for entrepreneurs and small businesses. With automated lead captures, you can collect and organize contacts automatically through anything from social media sites to landing pages. Whether you prefer to work on the phone or on your desktop, all contact records are accessible at any time, from anywhere. You can access the contact but also the information of the company under which your contact is registered. Once you get the ball rolling, automate the next steps with follow-ups that are trigger-pushed based on accepted or rejected offers. The status of each of your clients is easy to track in real-time.

   Learn more about Keap

   Key Features

   • Dedicated phone line
   • Appointment making
   • Sales analysis of pipeline
   • Email marketing

   Pros

   • Lots of customizations
   • Customer service is quick to respond

   Cons

   • Reviews: behind on software updates
   • Not compatible with many integrations

   Pricing

   Starts at $169/month Trial: Yes Free Plan: No

8. 

   Insightly — Good for contact management software that can be handled on the go

   Available on

   • Web
   • iOS
   • Android

   

   Insightly maps out your network so that you can double down on the relationships amongst your contacts. Insightly is able to give you the bigger picture through this and through visuals on the data dashboard. Know how your team is working both on and off the field. For teams on the field and on the go, Insightly can be moved over to your smartphone (Android and/or iOS). Without a desk to work off of, users can still implement contact info with a business card scan tool and use status updates to let others on the team know when they’ve completed their tasks and milestones.

   Learn more about Insightly

   Key Features

   • Relationship linking
   • Tools for collaboration
   • Lead management
   • Recurring tasks

   Pros

   • Quick set-up process
   • Data security you can trust

   Cons

   • Review: task portion requires too many steps
   • Review: Steep learning curve

   Pricing

   Starts at $29/user/month Trial: Yes Free Plan: No

9. 

   Less Annoying CRM — Good for task management that can be found all on one calendar

   Available on

   • Web
   • iOS
   • Android
   • Windows
   • Mac

   

   Less Annoying’s contact management software focuses on task management and calendar scheduling. Although it does have a clear display of contact details with contact notes and files attached right alongside it, there is more to this software. Less Annoying sends out agenda emails to remind employees of their day’s tasks ahead. This to-do list keeps everyone on the team focused from the morning, but as the day progresses tasks are also found on the calendar view itself. Calendars can be shared with other users but can be kept confidential as well. Although each user has their own login password, as an admin, you can still dictate the access each user has to information.

   Learn more about Less Annoying CRM

   Key Features

   • Task manager
   • Admin controls
   • Calendar scheduling

   Pros

   • Reliable 3rd party integrations
   • Price-friendly

   Cons

   • Limited customization capabilities
   • Lacks automation for tasks

   Pricing

   Starts at $15/user/month Trial: Yes Free Plan: No

10. 

    Monday.com — Good for flexible and customizable contact management boards

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac

    

    Monday is a contact management software that uses color coordination and graphic visuals to help track your sales. With a customizable dashboard, you can use charts, timelines, and mappings to lay out the numbers. This is also a flexible platform where you can make boards dedicated to contacts and another one for deals themselves. Decide how much data you want to insert under each board and what is most useful; there are no limits. When you know you have tasks that repeat themselves, you can use Monday’s automation to set rules that will send notifications about leads and activities to the appropriate representatives.

    Learn more about Monday.com

    Key Features

    • Document attachments
    • Forecasting data
    • Alerts and notifications
    • Full dashboard

    Pros

    • Useful templates to work off of
    • Aesthetic layouts are easy to look at

    Cons

    • Mobile app lacks features the desktop has
    • Requires lots of manual work on your end

    Pricing

    Starts at $8/user/month Trial: Yes Free Plan: Yes

11. 

    Pipedrive — Good for organized contact management that’s based on leads vs. deals

    Available on

    • Web
    • iOS
    • Android

    

    Pipedrive is set up to keep deals and leads separately. Although it’s all one and the same, this contact management system puts more of a focus on qualified prospects. On the deals page, tasks are automatically sorted from highest to lowest priority based on activity due dates. You can view all of this in something that resembles a spreadsheet layout, so take care of bulk items. However, by clicking on a singular deal, you can view a detailed overview of the prospect. Collaborative tools, such as email, invoice, calls, sending quotes, and more, are all directly accessible from there. Live-chat is also available when basic questions aren’t sufficiently answered by the automated answers the online chat offers.

    Learn more about Pipedrive

    Key Features

    • Records calls
    • Communication tools
    • Forecasting
    • Task prioritization

    Pros

    • Smartly prioritizes tasks for users
    • Helpful reminders

    Cons

    • Limited page layout options
    • Basic plan is limited, and others are expensive

    Pricing

    Starts at $19.90/user/month Trial: Yes Free Plan: No

12. 

    Bitrix24 — Good for the unlimited number of users and price affordability

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac

    

    With Bitrix24 CRM, an unlimited number of users can join, and for that, it is applicable to any size business; small to enterprise. Bitrix24 logs both calls and emails so that you can focus on the quality of your conversations and have them documented for use at a later date. Bitrix24 not only offers tools to handle your current clients, but it also offers tools that can help seek new ones. This contact management software tool tracks your team, sales, and marketing for analysis and summarizes it into reports that can help you better understand what approaches to take next.

    Learn more about Bitrix24

    Key Features

    • Contact center
    • Social intranet
    • Telephony and connected email

    Pros

    • Helpful reports with detailed insights
    • Price friendly

    Cons

    • Customers: many glitches sending emails
    • Overwhelming number of tools to use

    Pricing

    Starts at $49/month, for up to 5 users Trial: No Free Plan: Yes

13. 

    Affinity — Good for seamlessly syncs with your email and calendar for auto-filled data 

    Available on

    • Web
    • iOS
    • Android

    

    Affinity leaves very little for you to do; once you’ve given permission to connect to your email and calendar data, your job is done. This contact management software automatically inputs all contact information alongside company details. With graphics, you can see a timeline of what each employee has accomplished in the day, whether it’s a task or a sales call. The visuals on this can give you a real idea of productivity. Affinity has insights not only on team efficiency but also on how to approach new prospects. It uses business intelligence to figure out who is the decider of the organization and who on your team would be best to lead the sale.

    Learn more about Affinity

    Key Features

    • Insight reports
    • Calendar sync
    • Task completion graphics
    • Database on clientele

    Pros

    • Easy functionality
    • Positive relationship-building results

    Cons

    • Limited integrations
    • Isn’t transparent about pricing

    Pricing

    Contact vendor for price Trial: Yes Free Plan: No

14. 

    Nimble — Good for a multitude of 3rd party integrations

    Available on

    • Web
    • iOS
    • Android

    

    Nimble is a contact management system that integrates with 160+ apps to board contacts from anywhere– even social. Nimble organizes your contacts in a systematic way that makes it possible to handle bulk action items when need be. Lists of segmented groups make it easy for you to personalize information without having to spend massive amounts of time on doing it per each client. With Outlook (one of the many integrations Nimble uses to offer services), you can look through the web for more contact searches while still staying on the platform itself. As a manager, no matter where your employees work around the globe, you can track activities and due dates amongst your team. Through the calendar, you can choose to see selected schedules instead of all at once.

    Learn more about Nimble

    Key Features

    • Documentation
    • Database for contacts
    • Calendar system
    • Forecasting tool

    Pros

    • User-savvy
    • Manages leads effectively

    Cons

    • Lacks features for SMBs
    • Limited automations

    Pricing

    Starts at $25/user/month Trial: Yes Free Plan: No

15. 

    Maximizer — Good for task management and easily moving over to-do’s to another date or person

    Available on

    • Web
    • iOS
    • Android

    

    Maximizer’s contact management software provides proper tools to manage a heavy number of new clientele. However, it also focuses on tools that can make it easier to nurture existing clientele. The contact phone book can be sifted through with a simple filter system or use the favorites toolbar to get to the most important clientele quickly. Contacts are available to each and every employee. However you have the power to restrict certain individuals from contacts, accounts, and/or features on the platform. Maximizer’s task management tool allows you to manually prioritize what needs to go on the top of the list. You’ll receive a notification for tasks, but also for any unrelated task reminders such as an alert for new client opportunities or even something as small as an important celebratory date for a loyal customer. The calendar is another great source to see what lies ahead or to push off a task to another time or another person.

    Learn more about Maximizer

    Key Features

    • Calendar scheduling
    • Task management
    • Alerts and notifications
    • Admin controls

    Pros

    • Shows history of passed logs
    • Tools make it easy to collaborate

    Cons

    • Outdated platform
    • Not price-friendly

    Pricing

    Starts at $29/user/month Trial: Yes Free Plan: No