Messaging apps connect us to the people and world around us. We’ve put together a list of the top 10 messaging apps available for you to choose from!

Table of contents
  1. The Best Messaging Apps of November 2021
  2. Frequently Asked Questions About The Best Messaging Apps
  3. The Bottom Line: 10 Best Messaging Apps In 2021

Whether we need to get in touch with a client or colleague, messaging apps are a necessity in 2022. 

But how do you know which messaging app is the best solution for you? 

This depends on what you need it for. There are messaging apps for large and small businesses, for customer support and sales teams, and beyond! Here are the 10 best messaging apps available on the market today!

The Best Messaging Apps of November 2021

Connecteam is the best messaging app solution for deskless teams, frontline employees, and remote staff. With Connecteam’s intuitive, easy to use, and all-in-one employee management app, you can reach all your dispersed workforce easily and efficiently! 

Managers have complete oversight and control over messaging, can see who has (and who hasn’t) opened and read messages.

Additionally, safe and secure messaging means that employees cannot export or download conversations, or even start conversations unless they’ve been given access. Nothing leaves the Connecteam app, when someone leaves the company they also lose access to the app, so you keep all your data safe and minimize the risk of potential later legal troubles. 

With Connecteam’s messaging app, managers and admins don’t need to manually add or remove users, it can all be done automatically with smart groups. Lastly, the chat integrates with the time clock and scheduler, so any issues or confusion can be resolved within the chat in just a few clicks. 

For whom?

Best messaging app for deskless teams, frontline employees, and remote employees. 

Key Features:

  • In-app directory

  • Search/filter

  • Secure chat & user permissions

  • Automated notifications

  • Live location sharing

  • Audio calls

  • Group chat/1:1 messaging

  • Smart groups based on user profile

  • Attach GIFs, videos, images, PDFs, links

Pros & Cons

  • Complete control and oversight

  • Safe and secure

  • Excellent customer support

  • Easy to use and implement

  • Affordably priced for any size team

  • Users cannot access all chat features from the desktop

Pricing:

  • Premium plans start at $29/month for the first 30 users.

  • Free trial: 14-day free trial

  • Free plan: Yes

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team chat app
twist user interface

With the Twist messaging app, employees can easily collaborate on projects and discuss in the work chat. While messages are sent in real-time, employees aren’t bombarded with automated notifications and can focus on what they’re working on. Users can create live threads for projects instead of having to make several meetings. 

For whom?

Twist is a good messaging app for remote workers

Key Features:

  • Real-time chat

  • File sharing

  • Employee directory

  • Alerts/notifications

  • Discussion threads

Pros & Cons

  • Easy to use

  • Good customer service

  • Difficult to search through threads

  • Meant only for remote workers

Pricing:

  • Plans start at $6/user per month.

  • Free trial: No

  • Free plan: Yes

Slack team chat app

Slack is a messaging app solution for large businesses where employees are behind a desk. With Slack, employees can easily send 1:1 messages or group messages in specified channels, making it easy to collaborate on projects. Additionally, if you’re in the zone working, you can pause notifications and focus on working. Slack also integrates with Jira, Salesforce, Workday, Zoom, and more. 

For whom?

Good solution for large businesses and organizations. 

Key Features:

  • Real-time chat

  • 1:1 messaging/channels

  • Audio calls

  • Alerts/notifications

  • File sharing

  • GIFs

  • Screen sharing

Pros & Cons

  • Easy to use

  • Nice user interface

  • Users complain sometime notifications stop working

Pricing:

  • Plans start at $8/user per month.

  • Free trial: Yes

  • Free plan: Yes

Microsoft Teams user interface

Microsoft Teams is another good messaging app for large businesses. You can start video calls directly from your mobile device and take meetings anywhere. Their live chat allows for file sharing, making files available to employees when they need them. Additionally, you can also start team discussions to collaborate on projects together. 

For whom?

Large businesses and organizations. 

Key Features:

  • Live chat/messaging

  • File sharing

  • Real-time notifications

  • Screen sharing

  • Video conferencing

Pros & Cons

  • Feature rich

  • Good for collaboration

  • Users complain some features are difficult to use

  • Clunky user interface

Pricing:

  • Plans start at $5/user per month.

  • Free trial: 1 month

  • Free plan: Yes

Google Hangouts user interface

Google Hangouts is one of the best messaging apps for small businesses. With Google Hangouts you can easily start a chat with employees 1:1 or send a group message. You can even include photos, GIFs, and emojis to make the work chat more engaging. On the desktop, it’s possible to start a video conference with up to 10 employees. 

For whom?

Google Hangouts is a good chat app solution for small businesses or teams. 

Key Features:

  • Real-time chat

  • 1:1 messaging/group chat

  • Video conferencing

Pros & Cons

  • Very easy to use

  • Good customer service

  • Not able to video conference from mobile

  • Not feature rich

  • Users report mobile app has some bugs

Pricing:

  • Google Hangouts is free to use.

Workplace From Facebook user interface

Workplace from Facebook, another good messaging app, allows employees to chat with a single employee, a team, or the whole company. You can also share files from Dropbox, OneDrive, SharePoint, and Google Drive. Employees can easily switch from messaging, to an audio call, to a video call — with just a few clicks. 

For whom?

Workplace from Facebook is the best messaging app solution for small businesses

Key Features:

  • Alerts/notifications

  • Audio/video conferencing

  • Live chat/messaging

  • Employee directory

  • File sharing

  • Screen sharing

Pros & Cons

  • Great video conferencing feature

  • Easy to use

  • Not feature rich

  • Can be expensive for larger teams

Pricing:

  • Plans start at $4/user per month.

  • Free trial: 30-day free trial

  • Free plan: No

chat2desk user interface

Chat2Desk is one of the most popular messaging apps for support teams and employees who chat with clients. Easily send messages to clients and even automate messages with templates to respond even faster. Not only do they have a desktop version, but there’s a mobile app as well. Chats can be sent to another operator or even a group of operators, ensuring that clients are getting top notch chat support. 

For whom?

Chat2Desk is the best chat app solution for sales teams and support teams that are chatting with clients.

Key Features:

  • Live chat/messaging

  • Templates

  • Automated responses

  • Operator transfers

Pros & Cons

  • Nice user interface

  • Easy to use and implement

  • Users report the app is slow

Pricing:

  • For 20 users it costs $20/month with online chat access only.

  • Free trial: No

  • Free plan: Yes

live chat user interface

LiveChat is another great messaging app for sales and customer support teams to chat with clients. With LiveChat, employees can contact clients via facebook messenger, email, Apple Business Chat, WhatsApp, or even SMS. You can even advertise your products on the live chat with “product cards”. With LiveChat, you can easily see how much your chat has affected sales to understand if employees are meeting goals and KPIs. LiveChat integrates with over 200+ different tools. 

For whom?

LiveChat is an ideal solution for sales and customer service teams. 

Key Features:

  • Live chat

  • Geotargeting

  • Operator transferring

  • Self-service portal

  • Automated responses

Pros & Cons

  • Easy to use and implement

  • Great customer support

  • Not feature rich

  • Users report long loading times

Pricing:

  • Plans start at $19/user per month.

  • Free trial: 14-day free trial

  • Free trial: 14-day free trial

Viber user interface

Viber, another awesome messaging app, can be used by anyone and everyone to send messages, audio calls, and video conferences. You can even start group calls or conferences. Their free platform allows users to start 1:1 messages or group chats and even send stickers and GIFs. There is also a social feed that connects people from all over the world. With Viber, their secure messaging lets users send disappearing messages that are erased after a certain period of time. 

For whom?

Viber is a great chat app for families, friends, and individuals. 

Key Features:

  • Chat/messaging

  • Discussion threads/forums

  • Video conferencing

  • Audio calls

  • Stickers, GIFs

  • Customizable

Pros & Cons

  • Easy to use

  • Ability to hide/delete chat

  • Lack of users

Pricing:

  • Viber is free to download, unless you want to make VOIP voice calls.

WhatsApp user interface

WhatsApp is another free messaging app used by many people around the world. With WhatsApp, users can send 1:1 messages or start group chats. In addition to the chat, you can make voice calls and video calls as well. Easily share files, images, videos, GIFs, and more through the live chat. Users also have the ability to know whether messages were sent, received, and seen — but this can also be turned off. Because of its popularity, ease of use, and versatility, WhatsApp is a great messaging app solution for friends and family. 

For whom?

For friends, family, and individuals. 

Key Features:

  • Audio calls

  • Alerts/notifications

  • Live chat/messaging

  • Video conferencing

  • GIFs, images, videos, emojis, files

Pros & Cons

  • Nice customizable user interface

  • Easy to use

  • Mobile and desktop access

  • Poor customer service

  • Limited privacy

Pricing:

  • WhatsApp is free to download.

Frequently Asked Questions About The Best Messaging Apps

1. What features should I look for when choosing the best messaging app for my business?

When choosing the best messaging app for your business some of the most important features and capabilities should be secure messaging, real-time oversight, and file sharing.

The best messaging app for reaching friends and family is really based on personal preference, but most would probably say WhatsApp. 

The Bottom Line: 10 Best Messaging Apps In 2021

So what do you want to chat about? Do you need a chat app for work, to message friends, or to get in touch with clients? Now that you have all the research in front of you, you can decide what fits your needs the best. 

After all, it’s the 21st century and most of us are so used to using messaging apps to stay connected personally and professionally! Think about it, how often do you avoid a phone call when a text can so easily do the job? That’s what we thought! 

Carefully review our list of the best messaging apps out there and take a free trial for a spin to see if it suits your needs. Happy messaging! 

Simple, Fun, And Engaging Chat App For Deskless Workers, Frontline Employees, And Remote Teams – Connecteam