Top 10 Workforce Management Software Solutions

HR Management
Rea Regan August 11, 2021 8 min read
Top 10 Workforce Management Software Solutions

Quick Guide

    Time is money. And don’t we know it? Mistakes can cost you, big time. What you need is a tool that helps reduce errors and automates your work. So what’s the answer? Workforce management software!

    I know we’re rushing right into technology here, but it is the 21st century.

    The time for manual workforce management is over.

    So, What is Workforce Management Software (WFMS)?

    Workforce management software is a digital solution that helps managers plan, track, and manage every aspect of employee operations. For example, dealing job scheduling, time tracking, and assigning your staff in the most effective and efficient way.

    And when you have shift workers or deskless employees, that might sound easier said than done. However, that’s the beauty of implementing workforce management software, it makes all of the above a smooth-sailing reality.

    But, not all workforce management software is created equal.

    There are key factors you must consider when choosing workforce management software because you know your staff better than anyone. Ask yourself these important questions before choosing a workforce management software solution:

    1. Consider implementation time: are your employees on the go or in front of a desk?
    2. Are your employees tech-savvy? Look for an easy to use solution and doesn’t have long training times.
    3. How much time and effort are you willing to put into the setup of your workforce management software?
    4. What is your budget?
    5. Does this solution allow you to scale and add more to it when and if needed?

    You’d think that cost would be the only factor, but if you’re really looking to enhance your day-to-day tasks, there is so much more to consider.

    Once you understand what factors are critical, you can then focus on what features the workforce management software should include. For example:

    We’ve said it before and will say it again – not all workforce management software solutions are the same! You must understand which features are most critical and the price you’re willing to pay (we don’t just mean monetary either, but also how easy it is to use and implement). Remember, it’s all about making your daily workforce management and operations easier so it’s important to know what you need.

    Based on all the criteria outlined above, we rolled up our sleeves and researched the market until our eyes bled. (Okay, not that extreme but you get what we mean!) This list of workforce management software solutions includes only the best options today. We even added some helpful tips to highlight each solution (from key features to pricing). Check it out!

    Top 10 Workforce Management Software Solutions

    Connecteam's all-in-one employee management software solution

    Connecteam doesn’t believe a workforce management software solution should be complicated, hard to implement, difficult to use, or expensive. Instead, Connecteam offers the best all-in-one workforce management software in the market so you can easily manage all your employees with one solution.

    Connecteam offers operational features like an employee time clock to track work hours, checklists and forms to take workflows and procedures digital, task management, and employee scheduling. Additionally, it offers engaging internal communication features such as private or group chat, an employee directory, updates through channels, surveys, a suggestion box, and more. Plus, there are training features like creating professional courses for a smooth training process, add policies with a read & sign option, create a searchable library, build quizzes, and more.

    For Whom?

    Best for deskless employees, SMBs, and even Enterprise companies so Connecteam’s workforce management software works for all company sizes and industries

    Key Features

    Keep everyone aligned & boost engagement with 1:1 or group chat & a social feed

    Increase transparency & gather measurable feedback

    Paperless & automated work processes

    GPS time tracking, geofence, automated reminders & more for easy time tracking

    Customizable scheduling & dispatching features (templates, conflicts, shift tasks, etc.)

    Easily manage single or team daily tasks in a click and while on the go

    Enhance training with create custom training courses

    Pros & Cons

    Easy to use so very little training is needed

    Top and quick to answer customer support

    Desktop and mobile access

    Does not support integrations, because it has everythig in one solution

    Pricing

    Starts at just $39/month for up to 50 users

    A free for life plan

    Free 14-day trial

    BambooHR workforce management software

    BambooHR allows you to create custom workflows so you can eliminate bottlenecks. How so? It’s easier to approve requests, get e-signatures, employees can edit their personal info and you can onboard new hires easily. Plus, you can track job benefits, bonuses, raises, and other job-related information directly on BambooHR.

    Note that integration can be limited and this isn’t an all-in-one solution.

    For Whom?

    Best for companies with less than 100 employees

    Key Features

    Employee records

    Employee self-service (time off requests, company calendar, directory, etc.)

    Hiring and onboarding functions

    Advanced reporting

    Pros & Cons

    Easy to use

    A nice user interface

    Notifications can be over-whelming

    Can be glitchy with spotty internet connection

    Pricing

    Speak with a rep to learn more about pricing

    NICE IEX Workforce Management

    With NICE IEX Workforce Management, you can create and track schedules, breaks, shift switches and can make instant schedule changes. Through the monitor, you can quickly adapt schedules to fit demands, offer time off, and make employees aware of extra overtime when available.

    It’s also a great forecasting platform.

    For Whom?

    Best for call centers

    Key Features

    Forecasting

    Scheduling

    Pros & Cons

    Great product capabilities

    Hard to use

    Pricing

    Request a demo to learn more about their pricing options

    Skedulo is a cloud-based solution that allows you to manage and engage your employees while analyzing data. It offers scheduling and dispatching, messaging, virtual meetings, and even a mobile app.

    For Whom?

    Best for deskless workers so industries like healthcare, field services, residential services, etc.

    Key Features

    Automated scheduling

    Customizable features

    Quickly view work details, schedule changes and status updates

    Analytics

    Pros & Cons

    Helpful customer support

    Many scheduling features to fully accomodate all rostering needs

    Not available on all platforms like Mac, Windows, or an iPad

    Pricing

    For full pricing, contact a representative (note monthly billing isn’t an option)

    No free trial or plan

    InTime Solutions workforce software

    If you’re in law enforcement, public safety or other complex organizations then look no further than InTime Solutions for all your scheduling, timekeeping, and workforce management software needs. Easily track hours and sick time, get alerted if someone is abusing their hours, track overtime, allow for shift changes and so much more.

    Tailor the look and feel for your company as employees are more likely to use the app if they feel it was built for them.

    For Whom?

    Best for law enforcement, public, and private security, such as police, security companies, dispatch, airports, etc.

    Key Features

    Overtime managment

    Maintain compliance with union & agency policies with rules-based scheduling & alerts

    Includes timebanks, leaves and complex pay rules in all schedules & timesheets

    Pros & Cons

    Easy to use and clean interface

    Set up is long

    Pricing

    Contact a rep to learn more about pricing

    SAP SuccessFactors employee app

    From the second an employee clocks in, you are able to track virtually everything. On their website, they highlight their strategic workforce planning by saying, “Create demand and internal supply forecasts, identify and analyze risks, develop strategies, and model projected impact and costs.”

    You might need more training to understand how to use the product but the customer service department is amazing.

    For Whom?

    Best for small and large businesses

    Key Features

    Employee experience management

    HR and payroll

    Talent management

    Analytics and workforce planning

    Pros & Cons

    Great HR features

    Hard to use and glitches sometimes

    Pricing

    Contact a customer service representative to learn more about their pricing options

    Oracle’s workforce management cloud

    Through Oracle’s workforce management cloud, you are able to control labor costs, reduce manual work, and simplify compliance. With numerous features, including social capabilities, you can focus on time and labor such as track hours, manage shifts, absences, payroll, and more. As this is an Oracle product, the customer service team is amazing to work with.

    For Whom?

    Best for midsize and enterprise companies

    Key Features

    Absence management

    Time and labor

    Health and safety

    Pros & Cons

    Easy to use

    Not too customizable

    Pricing

    Speak to a sales rep to learn more about pricing

    Retain Resource Planning software

    Retain Resource Planning makes it easier to handle budgeting and forecasting, labor projection, scheduling, time tracking, skills tracking, and employee lifecycle management. View the data in a traditional wallchart, so it’s easy to move or duplicate schedules, and through colors and shapes, you can see all the finer details more clearly. Build reports that are tailored to what you need so you can focus on what you need to.

    For Whom?

    Best for industries like legal, IT, and professional services

    Key Features

    Drag and drop

    Duplication features for scheduling

    Easy filtering options

    Reports and demand forecasting

    Pros & Cons

    Great customer support

    Features can be enhanced for better functionality

    Pricing

    Contact a representative to learn more about pricing

    Bitrix24 software

    Bitrix24 allows for collaborative task management for any sized team so you can work on time tracking, reporting, and more. Via task time management, you can allow for start and end dates, automatic task time tracking, manual time entry, calendar task display, and a task planner. As an admin, you can send reminders, add ratings, task reports, and more.

    It allows for integration with many products, such as Slack, Mailchimp, Skype, and more. Or you can create your own apps with its REST API.

    For Whom?

    Best for small and large businesses

    Key Features

    Communications like video calls and chats

    Reports and online documents

    Task and project management

    Time tracking

    Pros & Cons

    Great automation and templates

    Can have a lot of bugs

    Pricing

    For a 1-month contract, $49 for 5 users, $99 for 50 users & $199 for unlimited users

    A free plan

    Jibble workforce management software

    You can easily view and manage your team’s timesheets, run custom reports or even export data for detailed analysis, receive custom, either daily or weekly, notifications for your team performance, and you can track employee statistics for performance reviews and productivity improvement. Plus, you can download timesheets to an XLS file for payroll or additional analysis.

    Jibble also offers time tracking through the web, mobile, or the smart bot available in Slack and Microsoft Teams.

    For Whom?

    Best for teams and industries like construction, hospitality, field services, etc.

    Key Features

    GPS time tracking

    On-site time clock

    Work schedules

    Dashboard and alerts

    Pros & Cons

    Great customer service

    Can be hard to use

    Pricing

    Starts at $2.50/month/user or $5/month/user

    Free plan

    Why You Need Workforce Management Software

    There are countless reasons you need workforce management software. Below, however, we highlight the most beneficial.

    Digitize & Streamline Processes

    Making your manual processes automated reduces time spent on manually inputting data, eliminates the need for duplicate work, and makes it easier to efficiently communicate information to relevant departments, like your payroll and HR departments. All of which can help you lower on costs: administrative, labor and operational.

    Cost Reduction

    Sticking with the theme of lowering costs, by switching to an automated system, you can significantly lower your chances of human error. Incorrect classification, payments regarding unnecessary overtime or leave, or time off that isn’t accumulated, adds up and drastically affects the bottom line.

    Boost Morale

    When employees are managed and paid correctly and on time, you in turn boost morale, which only leads to better productivity, commitment, and loyalty. When employees are managed incorrectly and they see mistakes on their paychecks, it will only damage morale, increase the turnover rate and also damages you and your company’s reputation.

    Boost Compliance

    A workforce management software helps increase compliance because all your work statements, employment contracts, and other documents are located in one central place so they’re easier to keep track of. In addition, you have increased visibility into any compliance risks and liabilities that could harm your business.

    Efficient Job Scheduling

    Through increased visibility and better data, managers can improve their job scheduling quickly. Workforce management software provides timely access to budget and productivity requirements. Plus, it provides a clear overview of employee availability, skills, training, and certifications so that you know you’re scheduling the right employee for the job at hand. Additionally, workforce management software helps you avoid over scheduling or understaffing.

    Frequently Asked Questions On Workforce Management Software

    How Much Does Workforce Management Software Usually Cost?

    None of the workforce management software solutions that we listed above offer the same pricing. Some charge per user while others also offer a free plan.

    Typically, you’re looking at $10 and up. Some can even be in the hundreds every month. It all depends on the tool you choose to implement.

    Is Workforce Management Software Hard to Use?

    Again, this also depends on the solution you choose. Some have a smooth and appealing user interface that’s engaging and easy to use. While others are clunky and have longer training periods.

    What Should I Consider When Choosing Workforce Management Software?

    This relies on your business needs, for starters. However, look at what integrations are also possible and not just what features the workforce management software offers.

    And make sure that the workforce management software is available on all platforms. Like any type of smartphone and desktop.

    The Bottom Line On Workforce Management Software

    From the list above, it’s that much easier to find the workforce management software solution that’s right for your employees and your business. When you understand what needs to focus on, what features will be most beneficial, and more, it becomes easier to make the best choice. After all, time is money so why waste another minute without the perfect workforce management software solution.

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