10 Internal Communication Problems and How an Employee App Can Help Overcome Them

We’ve reached a point where internal communication is far more important than we think. Why is that? Proper communication leads to a company’s success, increases employee engagement and customer satisfaction, reduces turnover, and the company image is positive.

While communicating effectively has always been a problem, the use of mobile phones has helped to lessen the burden. However, you have to know how to effectively use this to your advantage, otherwise, your employees are still faced with too many emails and phone calls, little to no feedback, and your deskless employees are often left out of the loop. Kill off communication problems now before they spin out of control, use an employee app to your advantage to strengthen your relationship with your employees.

We explore 10 internal communication problems and explain how an employee app can help you overcome them.

1. How About Some Feedback?

Let’s be clear when you have a lack of feedback, you’ll only get low motivation and poor work attitude from your employees. Whereas positive feedback, any feedback really, will equal employee engagement and positive, happy employees.

It’s no secret that feedback shows you how your employees are getting on with their job and their coworkers and managers. Feedback also highlights an employee’s weaknesses and strengths,  but it’s not enough to just gather feedback. You have to act on it, otherwise, the data you’ve gathered is useless.


employee communications survey

Use a simple platform to gather feedback from your employees, don’t just rush to download the top result on Google. Really look into your options because the app should be easy enough for everyone to use, even the less tech-savvy of employees. Connecteam’s employee communication app is easy to use and requires no training, simply download and go. Choose from an existing template or create your own survey and poll so that you can quickly receive feedback from your in-house and deskless employees. All entries are automatically aggregated into a visual insight, with advanced filtering, so you can easily review all data and act on it.


2. Not Another Email.

Ping! Yes, that’s an alert to yet another email. Radicati did some research on just how many emails the average person receives on a daily basis and the results are shocking. By the end of 2019, they estimate that more than 246 billion emails would be sent worldwide. Look at the graph below, the numbers speak for themselves and the message is clear, “Please, no more emails!”Radicati statistics on business emails from 2015-2019.

On top of all that, the most important information sent in an email is lost, deleted, forgotten, or ignored. And that’s because employees are frustrated with the number of emails they receive, and hey, it makes perfect sense. No one wants to spend every morning sifting through an ocean full of emails! Connecteam’s employee app makes it super easy to keep everyone on the same page and to simplify internal communication.


3. Direct Line of Communication.

You have to relay information, updates, and anything else to your employees. Don’t be the kind of manager who doesn’t share anything, or worse, forgets to! And don’t just wait for the higher-ups to do it because there’s a slim chance that’ll happen.  

On the flip side, employees need to be heard and when they are, they’ll become more invested and engaged. Employees should be able to easily share suggestions, share their problems, and talk about their day. Connecteam’s app makes it easy to do all of this.


4. Too Many Phone Calls.

Phone calls might be the simplest way for managers to reach their employees and manage their day-to-day business needs, however, too many work calls disrupt productivity. Research has proven that when you get an unplanned call, it will take you a full 23 minutes to recover and get to what you were doing in the first place. As far as internal communication problems go, too many emails and phone calls top the list of annoyances.

An employee app, like Connecteam, helps to eliminate phone call overload. Use chat in an employee app for group or private messaging and media sharing. Create digital online forms to get structured data and history. Send updates straight to a mobile phone like announcements, birthday wishes, employee of the month success,  and much more.


5. New Employees.

Onboarding should be easy! We know it can be a time-consuming task, but it has to be done. Have a clear manual in place with all the rules and regulations laid out. Be sure to also introduce your new hires to the company’s social atmosphere so that they’ll feel more at ease. The “big things” and the “little things” matter when onboarding! Don’t just plop a big manual in front of them, take them out to lunch, make sure they’re greeted in a fun and nice manner by other employees, and so on.

An employee app, like Connecteam, features an online manual, including ones specially made for new employees that automatically opens as soon as they are granted access during their pre-boarding and onboarding phases. Create quizzes and track their performance, use adaptable libraries to create a knowledge hub that can be accessed at any time, and all activity is stored in the cloud so you can safely access all data results.

Connecteam example of training course on app.


6. Language Difficulties.

Don’t let a language barrier become an internal communication problem. Share information and news in many languages, offer easy translation options, and also encourage intercultural training. All of this will encourage a team environment and will help to avoid misunderstandings. While it might sound like a lot of work, it isn’t when you use an employee app. An employee allows you to change the language to the setting of the mobile device and switch in between languages if necessary.


7. Internal & External News Broadcast.

Employees should be the main source of all company-related news. Don’t let them find out something related to the company via Twitter or a new TV campaign. Share the big and little things with them!

Don’t use paper on bulletin boards to share information! Instead share news easily on an employee app so that your employees are engaged and feel connected to the company.

Group discussion

8. Irrelevant Information Overload.

Only communicate relevant information to relevant parties, not everyone needs to know everything. Using an employee app, like Connecteam, will help you to create specific user groups based on criteria like the location; project; team, etc. and you can send content accordingly as a result.


9. R.E.S.P.E.C.T.

No employee is the same! They all come from different backgrounds and have different experiences. All should be able to safely express their experience(s), and should even be encouraged to. As a result, respect for their fellow employees will rise, the work environment is boosted, and communication is far more beneficial.

Always remember that treating employees with respect increases productivity.


10. Budget Issues.

When you want to develop your own internal communications, it can be highly expensive, resources can be lacking, and it just doesn’t seem worth it.

Connecteam's mobile app

An employee app, like Connecteam, is incredibly affordable and is available at a fixed monthly price ($29-$72/month for up to 200 users), saving you tons of money while boosting internal communication.

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