Over half of small businesses handle employment matters themselves, that’s because many business owners consider HR to be a difficult task that’s easy to neglect. Until it blows up in their face.
In fact, less than 50% of small business owners are confident in how their company handles HR matters and that’s because they pass on HR responsibilities to employees with little to no training in the field. If this sounds exactly how you’re handing human resources in your small business then know you’re not alone. Like we said, over half of small businesses do everything on their own. You might think, why hire a professional or use top solutions to make this an easier process? Ahh, but that’s where the real trouble begins.
You just can’t underestimate the importance of HR for small businesses.
In this guide, we dive into human resources for small business to highlight its importance and share key tips to implement a strong HR department.
What is Human Resource Management?
Human Resource Management (HRM) is the formal system businesses use to manage people within the organization. The three main responsibilities of a human resource manager are staffing, employee compensation and benefits, and defining work. Ultimately the role of human resource management is to maximize productivity by optimizing employee effectiveness.
HR, even human resources for small business, is often responsible for, among other things, the following:
- Recruitment and hiring
- Performance management and reviews
- Employee retention
- Employee development and training
- Safety and wellness
- Benefits and payroll
- Effective communication and engagement
Edward Gubman wrote in the Journal of Business Strategy, “the basic mission of human resources will always be to acquire, develop, and retain talent; align the workforce with the business; and be an excellent contributor to the business. Those three challenges will never change.”
HR has a direct impact and effect on the company culture and workplace environment, sets the tone for internal communication, helps to settle disputes, and much more.
Why is HR for Small Businesses Necessary?
Without efficient human resources for small businesses, employee performance, retention and loyalty, and commitment to their job role will only lead to your business struggling to achieve its goals and objectives. Still not convinced? There are dozens of statistics to back up how important HR for small businesses really is.
- Businesses invested in a strong candidate experience will increase their hire quality by 70%.
- Almost 80% of workers say that they prefer new or additional benefits over a pay increase.
- 75% of employees will stay longer at a company that proactively listens to and addresses their issues and concerns.
- Disengaged employees are nearly twice as likely as engaged employees to look for new jobs.
- 71% of Millennials are more likely to leave their employer because they’re unhappy with how their leadership skills are being developed.
- Just 25% of employees who quit their jobs said that money was the main reason they chose to leave.
- Employees said that if their company provides equal opportunities, they’re about four times more likely to be proud to work for that company.
These statistics, and there are so many more, prove that human resources for small businesses is necessary and then some. Now you might be thinking, this sounds like a lot of work, and you just don’t have the time. Plus, you aren’t sure it’s necessary to hire someone to take care of this for you. That’s why so many business owners are turning to employee management apps so it’s a more efficient and streamlined process.
By using the right employee management software, you easily build professional skills, streamline onboarding, boost engagement and morale, provide exceptional customer service, and more. As the small business manager, you’re expected to wear a dozen hats and then some, however, the right technology makes this burden a bit easier.
Streamline Your HR Process & Tasks With Connecteam
Human Resources Basics – Mistakes to Avoid
By understanding what the common HR mistakes are, you can really nail HR 101 (i.e. human resources basics) to best avoid any critical mistakes.
Hiring the Wrong Person
When you’re looking to fill an open position, you may be tempted to fill it as fast as possible. This means that you could easily hire the wrong person, someone who doesn’t fit the company culture and this only leads to problems in the workplace, to the point where you will need to replace them and start the process all over again.
Small business owners generally don’t have the time or money to do an extensive background check. But it’s a step that shouldn’t be avoided.
We recommend asking behavioral questions during the interview to best gauge the candidate and setting clear and focused job descriptions – more on that below.
Not Setting Job Descriptions
Setting “open-ended” job descriptions may seem like an easy win, but you are much better off telling your employees exactly what is expected. You can never hire the right person if you don’t know what specific role and responsibilities are in their lap.
When you hire the right person for the job and to fit the company culture, you want to keep them around for a long period of time. That’s the goal. And the only way to truly achieve that is through an efficient onboarding process. After all, 15% of employees said that an ineffective onboarding program was why they left the company.
You must answer the following questions answered if your onboarding is to be successful:
- When will onboarding start and how long will it last?
- What impression will the new employee walk away with on their first day?
- What should they know about the company culture?
- What goals do you have for the new employee?
- What process will you use to gain feedback and measure their onboarding success?
- Who is involved in onboarding?
Performance Isn’t Documented
HR managers must record and document all performance reviews, meetings, and issues. If any problems arise, from job performance to attitude, then you need to discuss it one-on-one with the employee to create a plan of action. And everything, from the time the problem was noted to your first meeting with the employee, must be documented. You need this information if you need to let the employee go and go through the offboarding process, otherwise you’re open to legal action.
On the other hand, performance reviews also show an employee’s progression so that they can receive a raise, a promotion, new responsibilities, etc.
Poorly Kept Employee Handbook
HR managers must keep a current employee handbook so it accurately reflects company policies and procedures. Additionally, it should include the discrimination policy, harassment policy, vacation requests, drug and alcohol policy, and background checks must reflect the most current federal and state laws.
The employee handbook is also only relevant if every single employee has access to it at any time or has a physical copy. You must also have signed acknowledgment of receipt and understanding forms for every single employee.
Ignoring Employment Laws
It goes without saying, but human resources for small business focuses in on employment laws based on your business location. If you ignore or purposely disregard the law then you are not protected from legal action or other problems that may come up.
You might consider putting together a corrective action plan.
Improper Classification of Employees
Be sure to include the rules in your employee handbook as the IRS has strict guidelines that you must follow.
Refer to our guides here:
With all of the above outlined, we now outline what your human resources manual for small businesses should replicate. Please note that this is a guide and we recommend having legal counsel go through everything to keep you compliant.
Human Resources Manual for Small Business
HR Software For Small Business
The biggest tip we can give human resources for small businesses is using software to streamline and automate your daily tasks. From hiring, benefits, employee handbook, onboarding, performance reviews, time tracking, and compliance, this can all be done with the right solution.
While in the past, most small businesses have relied on “ancient” methods to manage their employees, like excel spreadsheets, bulletin boards, WhatsApp, and organizational portals, we can see that in the last few years (especially in 2021) that there is a massive shift to using the easiest, most affordable, and most efficient solution – an employee app.
Each month, hundreds of small businesses choose Connecteam as their all-in-one employee management app. As an app that was built and customized especially for small businesses, we created an app that takes only 5 minutes to set up, including all the features needed for best managing your employees, and it costs only $39/month.
Connecteam offers the full package so HR professionals and small business owners can easily manage all their employees from one place. From the second an employee begins onboarding to direct internal communication to time tracking, and compliance, Connecteam has it all. This helps keep your team productive and engaged while you have full visibility of what is going on.
- An employee timeline to track an employees history within the company including, pay rate increases, promotions, evaluations and even training progress.
- A complete onboarding system where you can train your employees using custom courses built specifically for your needs.
- Quizzes to ensure the information they just learned during onboarding actually sunk it and is being retained.
- Document features where employees can easily fill in needed company documents and upload them quickly.
- The ability to recognize employee achievements and even send them rewards.
Get More, Pay Less
Connecteam believes that small businesses deserve the best employee management solution without spending a fortune. This way, you can manage all your employees from one place, easily, effectively, and all for a great price.
Human resources maintain all the paperwork necessary which ensures that your company is compliant with labor laws and is protected if a future dispute should come up. All small businesses should have the following documentation on every single employee:
- I-9 File: The United States government refers to the I-9 in order to identify and verify that your employees are, in fact, eligible to work in the United States. You must keep all employee I-9 files together, in one file, instead of individually.
- Employee General File: Create this file for your own benefit as it contains additional documentation associated with that employee. From their resumes, performance reviews, disciplinary action, 360 performance reviews, training verification, W-4 forms, payroll details, etc.
- Employee Medical File: A medical file contains notes from doctors, disability information, and any other medical information that you have on an employee.
An employee handbook offers your employees the information and knowledge of what’s expected of them while employed by your business and helps establish company protocols on dealing with any issues that may arise in the workplace.
The Small Business Administration recommends your handbook includes:
- NDNA: Depending on the industry, employees should sign non-disclosure agreements, especially if you have trade secrets to protect.
- Anti-Discrimination Policies: If your company is located in the United States, then you need to know how you’ll comply with the Americans With Disabilities Act, among other employment discrimination laws.
- Safety and Security: Ensuring that your employees are both physically and mentally safe is a top priority and businesses in the United States must be in compliance with OSHA. In addition, have your own policies regarding bad weather situations, video surveillance, crisis management, and so on.
- Compensation and Benefits: As a company, you need to outline what benefits you will provide your employees, including the ones required by law and others that fit your company strategy and culture.
- Social Security taxes: Employers are required to pay Social Security taxes at the same rate as their employees
- Workers’ Compensation: You are required to offer this through a commercial carrier, self-insured basis, or state Workers’ Compensation Program
- Disability Insurance: Disability pay is required in California, Hawaii, New Jersey, New York, Rhode Island, and Puerto Rico
- Leave benefits: While leave benefits are optional, you do need to Family and Medical Leave Act (FMLA)
- Unemployment insurance: Depending on what state your business is in, you will need to register with your state workforce agency
- State-mandated retirement plans: Some states may be required to offer their employees retirement benefits
- Union laws: Even if your company isn’t unionized, you should still be in compliance with the National Labor Relations Act (NLRA)
- Work Schedules, Vacation, and Leave: Your employees should be clear on what your policy is on schedules, absences, lateness, vacation, sick leave, absenteeism, paid time off, special requests, etc. If you have a “flexible” work schedule then be clear on the expectations.
- Standards of Conduct: Be clear on your company’s dress code, code of conduct, harassment, mobile phone, and computer use during work hours, ethics, legal aspects, etc. Make it clear what the repercussions are if an employee breaks the standard of conduct.
- General Employment Information: If your company has its own policies and procedures that differ from what the law requires, then you need to fully define that as well. Such as promotions, referrals, employee records, and more.
Be sure your employee has received a copy, reads it, and signs a statement acknowledging that they received, read, and understand the employee handbook. Put that statement in their file. Make a copy of the handbook, either digital or paper, readily available to all employees for reference when they need it.
Display Required Posters
The Department of Labor (DOL) also requires that some labor law posters be posted in the workplace. You can download your workplace posters directly on the DOL website.
Another human resource basic we need to address is payroll processing, which refers to the money an employee is paid by the company. There are many complicated tax deductions and withholdings that must be executed accurately every single time pay is distributed.
There are two kinds of benefits, those required by law and those that are not. We have already alluded to the required benefits, but this is the full list again:
- Social security tax
- Workers’ compensation
- Unemployment insurance
- COBRA insurance
- Family & medical leave
Note that there are exceptions to providing these benefits based on the size of your business and the state you are based in.
Here are a few more benefits that are not required by law but are common:
- Health insurance
- Dental and vision insurance
- Retirement plans
- Wellness programs
- Commuter benefits
- Paid time off
- Paid holidays
- Work from home offering
- 401(k) plans
- Employee discounts
- Employee assistance programs
- Low-value perks like free coffee
When it comes to employee performance, that’s a human resource basic that applies to the retention aspect of the role. A few examples of this include:
- Overseeing growth and development of employees
- Issuing performance reviews
- Resolving workplace disputes
- Handling discipline and termination
- Communicating updates
- Scheduling workplace events
- Fostering a safe and healthy work environment
- Promoting wellness services
Almost all of these tasks are based on company-wide policies and procedures that management creates with HR, and they are clearly defined in the employee handbook. As far as human resources for small businesses go, this is one task that can’t be outsourced. When executed correctly, employee engagement and morale will soar.
Keep an eye on HR metrics that matter, from both an employee performance level, but also overall.
Daily HR Resources
There are plenty of HR resources available so you can execute your job role as human resources for small business to the best of your ability:
- SHRM: The Society For Human Resource Management has many helpful articles.
- DOL: If your business is in the United States then refer to the Department of Labor website for research and to easily find answers to questions of compliance.
- Society for Human Resource Management: A professional HR society that represents more than 300,000 members in 165 countries.
- HR.com: Offers free HR educational tools and resources.
- HR360.com: An online guide to the world of HR.
If you come across other human resources for small business then be sure to bookmark those for your future use.
One Final Thought on HR for Small Businesses
On a regular basis, people are quitting their jobs. Most of the reasons for the exit boils down to how their company’s HR executed its job role and more often than not, it wasn’t executed properly – from little to no communication, poor opportunities for growth, a lacking company culture, or bad benefits.
With great human resources for small businesses, you will increase your company’s chance at success by creating a workplace environment that keeps your employees coming to work each day, and happily so.
It’s also important to know that human resources for small business is ever-changing, therefore ensure you’re checking out your state and local government news cycle (website, city hall, etc.) to see if any critical changes apply to your business.