The right field service dispatch software can have a huge impact on your company by allowing you to manage every aspect of your dispatching process from beginning to end with just the click of a button, replacing outdated, unorganized, and time-consuming manual processes.

Table of contents
  1. Introduction
  2. Our Top Picks
  3. What To Look For In a Service Dispatch Software
  4. The 11 Best Service Dispatch Software of 2023
  5. Compare the Best Service Dispatch Software:
  6. What Is Service Dispatch Software?
  7. How Does Service Dispatch Software Work?
  8. What Are the Benefits of Service Dispatch Software?
  9. How Much Does Service Dispatch Software Cost?
  10. FAQs
  11. The Bottom Line On Service Dispatch Software 

Introduction

Your entire dispatching process is a highly complex system of connecting all the dots. From handling customer details to managing service requests and pairing these with available and qualified techs, and everything in between.

If you’re not using the right tools, staying on top of your game is extremely hard, especially in this competitive market. 

Service dispatch software is just the tool you need to streamline your entire dispatching process and ensure that everything is running as smoothly and efficiently as possible. All with the click of a button.

We’ve lined up our top picks of the best service dispatching software solutions to give you a clear picture of what’s out there and help you find one that best suits your company’s needs and budget.

Our Top Picks

1. Connecteam – Best all-in-one service dispatch software solution. 

2. ServiceTitan – Best for editing the length of HVAC service jobs.

3. Housecall Pro – Automatically texting employees new job details and directions. 

Dispatching Has Never Been This Easy

Manage your entire dispatching process in a breeze with Connecteam’s easy to use service dispatch software

What To Look For In a Service Dispatch Software

When looking for a good service dispatching software, keep an eye out for the following aspects and features:

  1. Ease of use: It’s easy to set up and offers an intuitive user experience. 
  2. Customizability: It’s customizable to suit your team structures.
  3. Scheduling: You can create and manage optimal work schedules and combine crews where multiple workers might be needed. You can share these with your employees and notify them of upcoming assignments or schedule changes. 
  4. Work order management: You can create work orders with all relevant details, such as names, addresses, and additional notes, and assign them to your field workers based on essential factors, such as their availability, qualifications, proximity, and urgency. 
  5. Work tracking: You can track work order status by categorizing them as completed, in progress, or recurring. 
  6. Route planning: It allows you to organize work orders by location for more efficiency and provides navigation assistance. 
  7. GPS tracking: You can monitor and track your employees’ location when working.
  8. Forms and signatures: Your field workers can fill out digital forms and sign these electronically while on the job.
  9. Price: It is cost-friendly and suits your budget.
  10. Support: It comes with good customer support to help you with any issues.

The 11 Best Service Dispatch Software of 2023

Best for: All-in-one service dispatch software solution. 

Platforms: Web, iOS, Android

Construction worker using Connecteam's field service dispatch software (user interface)

Connecteam is an all-in-one field service dispatch software solution that provides everything you need to manage your employees, no matter where they are working from and even while on the go.

The employee scheduling feature allows you to quickly and easily schedule shifts and dispatch jobs according to your employees’ submitted availability and qualifications. You can save time by creating recurring shifts, using templates, or copying previous shifts. Your field workers will have all the relevant details, files, and information on the service order right on their cell phones.

With the task management feature, you can easily create and manage tasks and provide your employees with the necessary details. You can also track their progress on the job using status updates, adding notes, or through the dedicated work chat and view their real-time GPS location using the employee time clock

It also includes customizable digital forms and checklists for your employees to fill out, add attachments to, sign, and send back straight from the job site.

Key Features

  • Employee scheduling

  • Task management

  • Information & file attachments

  • GPS-location tracking

  • Task-specific communication

  • Digital forms & checklists

Pros & Cons

Pros:
  • Intuitive and easy to use 

  • All-in-one solution

  • Great customer support

  • Budget-friendly 

Cons:
  • Integrations in development

Price: 

  • Starts at just $29/month for up to 30 users

  • Free 14-day trial

  • Unlimited free plan available for up to 10 users

Manage Your Dispatching Process From A to Z From The Palm Of Your Hand

Schedule your most qualified techs for the job, monitor task completion, and stay connected with your team, anywhere and anytime with Connecteam’s service dispatch software.

Best for: Best for editing the length of HVAC service job

Platforms: Web, iOS, Android

ServiceTitan service dispatch software user interface of Dispatch Board
Screenshot taken from servicetitan.com

ServiceTitan is a HVAC service dispatch software that aims to help business owners to boost growth, operational efficiency, and customer experience. 

It allows you to optimize your job schedules and keep your teams flexible by extending, shortening, or rescheduling jobs. The HVAC service dispatch software also gives you the option to find the most efficient traffic routes for your technicians.

You can communicate with your techs via SMS text messages with the dispatch board. Customers can also send appointment confirmations via text message which will appear on your dispatch board, job record, and job-audit trail.

ServiceTitan charges per user and needs to be contacted to request pricing. 

Key Features

  • Dispatch board

  • Scheduling

  • Dispatch notifications

  • Technician route planning

Pros & Cons

Pros:
  • Easy to use

  • Good customer service

Cons:
  • Prone to bugs

  • Features need refining

Price: 

  • Pricing isn’t publicly available

Best for: Automatically texting employees new job details and directions 

Platforms: Web, iOS, Android

Hoursecall Pro service dispatch software user interface of schedule
Screenshot taken from housecallpro.com

Housecall Pro is a service dispatch software that aims to provide professionals with technology that helps save time, simplify work, and promote growth.

With it, you can instantly notify your technicians of new job assignments, automatically send them job details and directions via text message, and stay in touch using a team chat. Your field workers can also send notifications when they are on their way to or have completed a job. You can also track your employees’ GPS location.

While it offers some great features, pricing starts at a high rate already from a single user. For pricing beyond five users, you will need to contact Housecall Pro’s sales team.

Key Features

  • Drag & drop scheduling

  • Real-time dispatching

  • Text notifications

  • Online booking

Pros & Cons

Pros:
  • Easy to navigate

  • User-friendly

Cons:
  • Not budget-friendly

  • Prone to bugs

Price: 

  • Starts at $49/month for one single user

  • Trial available

Best for: Sending out automated messages 

Platforms: Web, iOS, Android

Commusoft service dispatch software user interface of suggested appointment
 Screenshot taken from commusoft.us

Commusoft is a field service dispatch software that aims to give you the tools to help your business improve and grow, including job scheduling and mobile workforce management.

You can schedule service appointments on your website, instantly send jobs to your technicians’ mobile app, and track job progress. You can also send out automated messages, such as confirmations and reminders for invoices and after-care.

The service dispatching software also allows you to plan routes for your team and track your tech’s vehicle location.

Key Features

  • Customer database

  • Service reminders

  • Real-time vehicle tracking

  • Scheduling

Pros & Cons

Pros:
  • Good customer support

  • Easy to use

Cons:
  • Not budget-friendly

  • Hard to set up

Price: 

  • Starts at $59/month per license

  • Trial available

Good for: Avoiding over- and underbooking 

Platforms: Web, iOS, Android, Windows

mHelpDesk service dispatch software user interface
Screenshot taken from mhelpdesk.com

mHelpDesk’s service dispatch software aims to help you deliver the best service to your customers and track your service and work orders from start to finish.

As part of its scheduling and dispatch features, you can view your field workers’ availability and quickly schedule them for orders. mHelpDesk’s assignment view also helps you avoid over-or underbooking. When getting an assignment, your employees can receive automated notifications and see job and customer details.

Unfortunately, mHelpDesk has untransparent pricing. You will need to contact them to get a demo and price quote.

Key Features

  • Assignment notifications

  • Work order management

  • Online booking

  • Google calendar integration

Pros & Cons

Pros:
  • Good automation options

  • Easy to use

Cons:
  • Insufficient customer support

  • Software runs slow

Price: 

  • Pricing isn’t publicly available

  • Trial available

Good for: Scheduling most qualified workers for particular jobs

Platforms: Web, iOS, Android

FieldEdge service dispatch software user interface of the dispatch board
Screenshot taken from fieldedge.com

FieldEdge’s service dispatch software aims to help companies in the home services industry manage their clients, work, and finances. 

On the dispatch board you can see all work orders and assign these to your techs. The HVAC service dispatch software can recommend the best technician for the job based on their skills and the job location. It also offers map-based scheduling to plan the best routes for your techs.

You can track progress and see job statuses on the dispatch board in real-time: pending, traveling, working, completed.

You will need to submit a contact request to receive pricing information.

Key Features

  • Dispatch board

  • Real-time work order statuses

  • Map-based scheduling

  • Location mapping

Pros & Cons

Pros:
  • Good customization options

  • Easy to use

Cons:
  • Implementation takes a relatively time

  • Prone to bugs

Price: 

  • Pricing isn’t publicly available

Best for: Sending customers automated updates 

Platforms: Web, iOS, Android

AI Field Management service dispatch software user interface of dashboard
Screenshot taken from aifieldmanagement.com

AI Field Management is a field service dispatch software that aims to help you spend less time and energy on scheduling and dispatching and instead focus on growing your business.

As part of its scheduling feature, you can view all jobs and schedule new ones without overlap. The drag-and-drop dispatch grid also lets you edit shift times and dates. 

With this service dispatch software you can send your field workers job information through a call or text message. You can also send customers automatic updates to let them know when a technician is on the way. 

It also includes features for managing customer calls and tracking your workers.

Key Features

  • Custom job statuses

  • Work order management

  • Customer equipment management

  • Job completion confirmation

Pros & Cons

Pros:
  • Good customer service

  • Easy to use

Cons:
  • Difficult to implement

  • Many features are still in development

Price: 

  • Starts at $9.99/month per user

Best for: Managing customer records and notes

Platforms: Web, iOS, Android

Powered Now service dispatch software user interface of customer details
Screenshot taken from powerednow.com

Powered Now’s service dispatch software aims to help you have all the tools you need to get on with your job in one place.

It has a diary and scheduling system that you can link to your customer records, your team, and relevant paperwork.

Powered Now has a built-in GPS location tracker that shows you where your team should be and where they actually are. It also has a map to see your team and appointments. 

It also includes a chat feature to stay in touch with your field workers.

Note that the starter package has the most attractive price but is very limited in the features and capabilities.

Key Features

  • GPS-location tracker

  • Work chat

  • Job scheduling

  • Route optimization

Pros & Cons

Pros:
  • Good customer support

  • Easy to use

Cons:
  • Lacks automation options

  • Unattractive user interface

Price: 

  • Starts at $6.17/month for one single user and $18.50/month for businesses

  • Trial available

Best for: Tracking field workers’ location in relation to customer 

Platforms: Web, iOS, Android

RazorSync service dispatch software user interface of tech location visibility
Screenshot taken from razorsync.com

RazorSync is a service dispatching software that aims to help businesses in the field service industry streamline their operations. This includes managing customers, scheduling and dispatching field workers, and invoicing.

With RazorSync you can schedule your team and plan routes to customers. It also allows you to track job statuses with color-coded workflows.

It includes map views that show you where your techs are in relation to their jobs and tasks. You can also see where they were throughout their workday.

Unfortunately, this field service dispatch software is not budget-friendly, especially for large teams.

Key Features

  • Map views

  • Location tracking

  • Job tracking

  • Recurring Scheduling

Pros & Cons

Pros:
  • Accessible

  • Good customization options

Cons:
  • Insufficient customer support

  • Unintuitive user experience

Price: 

  • Starts at $60/month for up to two users

  • Trial available

Best for: Dispatching techs based on their distance to the customer 

Platforms: Web, iOS, Android 

ServiceM8 service dispatch software user interface of dispatch board and schedule
Screenshot taken from servicem8.com

ServiceM8 is a service dispatching software that aims to help trade and service businesses simplify and streamline their operations.

You can see real-time staff locations and schedule your nearest technician to service calls. Your tech will then receive a notification that they have been assigned the job. 

It also includes features to help your techs navigate to the job and notify clients that they are on their way. Your techs can also access customer and job details on site.

Note that the lite package has the most attractive price but is very limited in its features and capabilities.

Key Features

  • Route navigation

  • Job history

  • Checklists & tasks

  • Digital signature

Pros & Cons

Pros:
  • Good customization options

  • Template options

Cons:
  • Poor customer support

  • Unintuitive user experience

Price: 

  • Starts at $9/month

  • Trial available

Best for: Converting estimates into jobs 

Platforms: Web, iOS, Android

Service Fusion service dispatch software user interface of customer data
Screenshot taken from servicefusion.com

Service Fusion is a service dispatching software that aims to give field service companies better customer, estimate, and job management tools.

With the scheduling and dispatching features, you can schedule jobs and quickly shift them around using a drag-and-drop dispatch grid. 

You can send your field workers’ job information through a call or text message. The HVAC service dispatch software also can send text messages to your techs and customers with scheduled jobs and on-the-way alerts. With the GPS fleet tracking feature, you can track your field workers’ location.

Key Features

  • Customer management

  • Text message notifications

  • Job scheduling

  • Estimates conversion into jobs

Pros & Cons

Pros:
  • Intuitive user interface

  • Good customization options

Cons:
  • Features need refinement

  • Hard to implement

Price: 

  • Starts at $126/month

Compare the Best Service Dispatch Software:

Reviews

Pricing

Free Trial 

Free Plan 

4.8/5

Starts at $29/mo for 30 users

14-day trial

Start for free

Yes, up to 10 users

4.5/5

Pricing isn’t publicly available

No

No

4.7/5

Pricing for over five users isn’t publicly available

Yes

No

4.7/5

Starts at $2950/mo for 50 users

Yes

No

4.3/5

Pricing isn’t publicly available

Yes

No

4.3/5

Pricing isn’t publicly available

No

No

4.9/5

Starts at $499.50/mo for 50 users

No

No

4.7/5

Starts at $18.50/mo for 50 users

Yes

No

4.3/5

Pricing for over 15 users isn’t publicly available

Yes

No

4.7/5

Starts at $9/mo for 50 users

Yes

No

4.4/5

Starts at $126/mo for 50 users

No

No

Reviews

4.8/5

Pricing

Starts at $29/mo for 30 users

Free Trial 

14-day trial

Start for free

Free Plan 

Yes, up to 10 users

Reviews

4.5/5

Pricing

Pricing isn’t publicly available

Free Trial 

No

Free Plan 

No

Reviews

4.7/5

Pricing

Pricing for over five users isn’t publicly available

Free Trial 

Yes

Free Plan 

No

Reviews

4.7/5

Pricing

Starts at $2950/mo for 50 users

Free Trial 

Yes

Free Plan 

No

Reviews

4.3/5

Pricing

Pricing isn’t publicly available

Free Trial 

Yes

Free Plan 

No

Reviews

4.3/5

Pricing

Pricing isn’t publicly available

Free Trial 

No

Free Plan 

No

Reviews

4.9/5

Pricing

Starts at $499.50/mo for 50 users

Free Trial 

No

Free Plan 

No

Reviews

4.7/5

Pricing

Starts at $18.50/mo for 50 users

Free Trial 

Yes

Free Plan 

No

Reviews

4.3/5

Pricing

Pricing for over 15 users isn’t publicly available

Free Trial 

Yes

Free Plan 

No

Reviews

4.7/5

Pricing

Starts at $9/mo for 50 users

Free Trial 

Yes

Free Plan 

No

Reviews

4.4/5

Pricing

Starts at $126/mo for 50 users

Free Trial 

No

Free Plan 

No

What Is Service Dispatch Software?

Service dispatching software is a digital tool that helps you simplify and partially automate fieldworkers’ scheduling and dispatching process. It is relevant for multiple industries, including construction, plumbing, HVAC, home and car repair, and carpet cleaning.

With field service dispatch software, you can streamline workflows, create and manage schedules, dispatch field workers for service tasks, and track their performance and location on the job. This improves your operational efficiency and productivity, as well as customer satisfaction. 

How Does Service Dispatch Software Work?

Service dispatching software allows you to partially automate your scheduling and dispatching process depending on the offered features and your selected preferences. 

You can create schedules based on your employees’ submitted availability and qualifications and publish and share these with your team members. It also allows you to handle sudden changes, such as finding replacements and updating all relevant crew members. 

You can manage customer requests and assign these to your field workers based on essential factors, such as their availability, qualifications, and proximity. Your workers will then be notified that they have been assigned a task. You can attach all relevant information, such as the customer’s contact information and task details. 

It often includes GPS capabilities to track your workers’ location while on the job and plan routes.

What Are the Benefits of Service Dispatch Software?

The main benefits of using service dispatching software include:

  • Time-saving: As service dispatch software allows you to automate part of your scheduling and dispatching processes, it saves you much time and effort that you spend when doing this manually. 
  • Efficiency: Besides making the managerial aspect of the scheduling and dispatching process more efficient, it also allows your employees to work smarter and faster. They have direct access to their schedules and tasks and all the up-to-date information necessary for the job.
  • Visibility: With service dispatch software, you can track your field workers’ location, as well as their work progress in real-time, allowing you to stay in the loop. It also has numerous filtering and customizable viewing options of information in the system.
  • Service flexibility: It can adapt to changing business requirements and sudden urgent tasks to ensure that the services can be scaled, customized, and adjusted to match business needs.
  • Structured communication: You can streamline and standardize your scheduling and dispatching processes by using service dispatch software, minimizing room for mistakes and miscommunication.
  • Customer satisfaction: It uses real-time information to provide timely and reliable services, giving your customers a good experience. 

How Much Does Service Dispatch Software Cost?

The cost of field service dispatch software essentially differs per provider and often depends on the number of users and the feature package. The pricing mostly ranges between $5-60 and is charged monthly. Providers that charge per user can get rather expensive when working with a large team. 

Note that high pricing does not necessarily equal a better user experience or provide you with all the tools that best suit your company’s needs. Our number one pick, Connecteam, offers premium plans with a wide variety of features and customization options at a set and reasonable monthly rate of $29 for the first 30 employees. 

Connecteam's service dispatch software user interface of task management

FAQs

What is the process of dispatch?

The dispatching process is the implementation stage that follows scheduling. In this process, it is determined when and who will perform a job once it is selected. Depending on the context, it can mean assigning jobs to technicians as well as machines and equipment.

What are the duties of a dispatcher?

A dispatcher is in charge of making sure the dispatching process runs smoothly. They do this by coordinating with customers, dispatching qualified team members, and planning service and delivery times. A dispatcher’s duties also include managing logistics for drivers to plan their routes, keeping records, and addressing any issues. 

What are the types of dispatching?

The two main types of dispatching are: 

  • Centralized dispatching: A dispatching system where deliveries or services are dispatched from one centralized location. 
  • Decentralized dispatching: A dispatching system where every request goes straight to the driver in the field. 

The Bottom Line On Service Dispatch Software 

Overall, with field service dispatch software you can finally leave outdated, unorganized, and time-consuming dispatching processes and paperwork in the past. Instead, you will be able to manage your entire dispatching process from beginning to end with one simple tool, anytime, anywhere.

While the huge efficiency and productivity boost that service dispatching software gives your company is pretty much priceless, you can find excellent service dispatching software for a very reasonable price. For instance, our number one pick, Connecteam, offers all the service dispatching tools you need in one easy-to-use platform for a fair and affordable price.

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