The 11 Best Service Dispatch Software of 2023

The 11 Best Service Dispatch Softwares of 2023

1. Connecteam — Best all-in-one service dispatch software solution. 

   Available on

   • Web
   • iOS
   • Android

   Start for free

   Connecteam is the best all-in-one field service dispatch software solution that provides everything you need to manage jobs, schedules, dispatch field workers, and track performance no matter where your staff is working from and even while on the go.

   Efficient employee scheduling tools

   Connecteam’s employee scheduling app is one of the best on the market. Using Connecteam’s scheduling software, managers can view time-off requests and scheduling preferences directly from the platform.

   They can also assign specific jobs with the easy drag and drop scheduler, and include important notes and documents. That way, employees have all the relevant information they need to do their service jobs in the field.

   

   Connecteam also comes with employee and job scheduling templates to simplify the process even further. Or, dispatchers can create their own scheduling templates from scratch. Once schedules are published, employees immediately receive notifications on their phones.

   Connecteam also integrates with Google Calendar so your employees can transfer their shifts right from the app directly to their personal calendars on their phones.

   

   Easy task and project management

   Allocate one-time and recurring jobs and tasks in just a few clicks with Connecteam’s task management feature. Then, include built-in reminders to make sure your field workers perform their jobs on time.

   Easily add detailed descriptions and subtasks to each job. You’ll also automatically receive progress updates in real time as tasks are completed.

   Time clock with GPS-tracking ability

   With Connecteam’s easy-to-use time clock, your field technicians can clock in and out directly from their phones. Check out who’s clocked in at any given time and chat with staff who haven’t started their shift yet.

   Another benefit is that the Time Clock is GPS-enabled, so you can see exactly where your workers are while they are on the clock. Set a geofence around each job site and ensure staff are only clocked in and out when on-premise. This helps prevent time theft. However, it’s important to note that when workers are off the clock, their locations are kept completely confidential.

   

   At the end of the pay period, Connecteam automatically creates timesheets and sends them for manager approval. This helps you save time on payroll and reduces the likelihood of payroll errors.

   Send and receive reports in real-time on the go

   Streamline reporting from the field by enabling your workers to submit reports on the go, such as job status, equipment conditions, technical challenges, and any safety incidents. Field workers can also fill out forms and checklists directly from their phones and submit them with a tap of a button. 

   Keep all important documents in one easily accessible place

   Connecteam’s document management system allows your field workers to access important documents such as job details, training materials, and technical instructions from anywhere at any time, using their mobile devices or tablets. The documents can also easily be shared between colleagues and supervisors, allowing your entire organization to better communicate and collaborate.

   This service dispatch software also helps workers stay compliant with various regulations, such as occupational health and safety regulations, electrical and building code regulations, local and regional laws, chemical handling regulations, and more. All uploaded documents are securely stored and the app has admin and user settings so you can make sure only the right people can view sensitive information. 

   Streamline employee communication

   Communicating with your office staff and service field workers is incredibly simple with Connecteam’s built-in employee chat. 

   

   Instantly communicate with your entire workforce and share updates using the in-app chat and company newsfeed, and provide easy access to everyone’s contact information with the employee directory. The app also gives users direct access to important information, such as guides, procedures, and emergency contacts.

   Simplified compliance with ‘Read and Sign’ forms

   Ensure all field workers are compliant with company protocol and industry regulations through digital ‘read-and-sign’ forms and checklists. This could include making sure they’ve read the employee handbook, uniform agreements, and job-specific regulations and policies.

   Enhanced workplace safety

   With Connecteam’s knowledge base, you can make sure your field workers have instant access to important safety information and protocols, ongoing safety training, and real-time safety reporting.

   Think of the knowledge base as your digital filing cabinet where you can upload and store all important documents your team needs to maintain workplace safety. 

   Onboard and train new hires and existing field workers

   Quickly and efficiently onboard new field workers or train existing workers on new procedures straight from the field. Connecteam allows you to create customized and structured employee training materials and courses with training documents, read-and-sign forms, quizzes, videos, and PDFs.

   Then, training can be completed directly on field technicians’ smartphones, and managers can track their progress to keep everyone on the same page. If workers have questions during their training, they can easily message their managers or colleagues with in-app chat.

   And so much more…

   In addition, Connecteam offers excellent customer service, a user-friendly interface, robust workforce management tools, and complete customizability. 

   Connecteam’s paid plan starts at just $29 per month for up to 30 users, and small businesses with fewer than 10 users can access the app completely free.

   Connecteam is really helpful with keeping accountability and having quick communication with my staff. It’s really helpful to have it all in one place.

   Byron Hull Head of Security, ESP Pros

   

   Connecteam also offers a free for life plan – Try Connecteam here!

   Key Features

   • Employee scheduling

   • Task management

   • Information & file attachments

   • GPS-location tracking

   • Task-specific communication

   • Digital forms & checklists

   Pros

   • Intuitive and easy to use 

   • All-in-one solution

   • Great customer support

   • Budget-friendly 

   Cons

   • Integrations in development

   Pricing

   Free-for-life plan availablePremium plans start at $29/month for 30 users

   14-day free trial, no credit card required

   Start your free trial
2. 

   ServiceTitan — Good for: Editing the length of HVAC service job

   Available on

   • Web
   • iOS
   • Android
   • Windows
   • Mac

   

   ServiceTitan is a HVAC service dispatch software that aims to help business owners to boost growth, operational efficiency, and customer experience.

   It allows you to optimize your job schedules and keep your teams flexible by extending, shortening, or rescheduling jobs. The HVAC service dispatch software also gives you the option to find the most efficient traffic routes for your technicians.

   You can communicate with your techs via SMS text messages with the dispatch board. Customers can also send appointment confirmations via text message which will appear on your dispatch board, job record, and job-audit trail.

   Learn more about ServiceTitan

   Key Features

   • Dispatch board
   • Scheduling
   • Dispatch notifications
   • Technician route planning

   Pros

   • Easy to use
   • Good customer service

   Cons

   • Prone to bugs
   • Features need refining

   Pricing

   Contact vendor for price Trial: No Free Plan: No

3. 

   HouseCall Pro — Good for: Automatically texting employees new job details and directions

   Available on

   • Web
   • iOS
   • Android
   • Windows
   • Mac

   

   Housecall Pro is a service dispatch software that aims to provide professionals with technology that helps save time, simplify work, and promote growth.

   With it, you can instantly notify your technicians of new job assignments, automatically send them job details and directions via text message, and stay in touch using a team chat. Your field workers can also send notifications when they are on their way to or have completed a job. You can also track your employees’ GPS location.

   While it offers some great features, pricing starts at a high rate already from a single user. For pricing beyond five users, you will need to contact Housecall Pro’s sales team.

   Learn more about HouseCall Pro

   Key Features

   • Drag & drop scheduling
   • Real-time dispatching
   • Text notifications
   • Online booking

   Pros

   • Easy to navigate
   • User-friendly

   Cons

   • Not budget-friendly
   • Prone to bugs

   Pricing

   Starts at $49/month, for a single user Trial: Yes Free Plan: Yes

4. 

   Commusoft — Good for: Sending out automated messages 

   Available on

   • Web
   • iOS
   • Android

   

   Commusoft is a field service dispatch software that aims to give you the tools to help your business improve and grow, including job scheduling and mobile workforce management.

   You can schedule service appointments on your website, instantly send jobs to your technicians’ mobile app, and track job progress. You can also send out automated messages, such as confirmations and reminders for invoices and after-care.

   The service dispatching software also allows you to plan routes for your team and track your tech’s vehicle location.

   Learn more about Commusoft

   Key Features

   • Customer database
   • Service reminders
   • Real-time vehicle tracking
   • Scheduling

   Pros

   • Easy to navigate
   • User-friendly

   Cons

   • Not budget-friendly
   • Prone to bugs

   Pricing

   Starts at $59/license/month Trial: Yes Free Plan: No

5. 

   mHelpDesk — Good for: Avoiding over- and underbooking 

   Available on

   • Web
   • iOS
   • Android
   • Windows
   • Mac

   

   mHelpDesk’s service dispatch software aims to help you deliver the best service to your customers and track your service and work orders from start to finish.

   As part of its scheduling and dispatch features, you can view your field workers’ availability and quickly schedule them for orders. mHelpDesk’s assignment view also helps you avoid over-or underbooking. When getting an assignment, your employees can receive automated notifications and see job and customer details.

   Unfortunately, mHelpDesk has untransparent pricing. You will need to contact them to get a demo and price quote.

   Learn more about mHelpDesk

   Key Features

   • Assignment notifications
   • Work order management
   • Online booking
   • Google calendar integration

   Pros

   • Good automation options
   • Easy to use

   Cons

   • Insufficient customer support
   • Software runs slow

   Pricing

   Contact vendor for price Trial: Yes Free Plan: No

6. 

   FieldEdge — Good for: Scheduling most qualified workers for particular jobs

   Available on

   • Web
   • iOS
   • Android

   

   FieldEdge’s service dispatch software aims to help companies in the home services industry manage their clients, work, and finances.

   On the dispatch board you can see all work orders and assign these to your techs. The HVAC service dispatch software can recommend the best technician for the job based on their skills and the job location. It also offers map-based scheduling to plan the best routes for your techs.

   You can track progress and see job statuses on the dispatch board in real-time: pending, traveling, working, completed.

   Learn more about FieldEdge

   Key Features

   • Dispatch board
   • Map-based scheduling
   • Real-time work order statuses
   • Location mapping

   Pros

   • Good customization options
   • Easy to use

   Cons

   • Implementation takes a relatively time
   • Prone to bugs

   Pricing

   Contact vendor for price Trial: No Free Plan: No

7. 

   AI Field Management — Good for: Sending customers automated updates

   Available on

   • Web
   • iOS
   • Android
   • Windows
   • Mac

   

   AI Field Management is a field service dispatch software that aims to help you spend less time and energy on scheduling and dispatching and instead focus on growing your business.

   As part of its scheduling feature, you can view all jobs and schedule new ones without overlap. The drag-and-drop dispatch grid also lets you edit shift times and dates.

   With this service dispatch software you can send your field workers job information through a call or text message. You can also send customers automatic updates to let them know when a technician is on the way.

   Learn more about AI Field Management

   Key Features

   • Custom job statuses
   • Customer equipment management
   • Work order management
   • Job completion confirmation

   Pros

   • Good customer service
   • Easy to use

   Cons

   • Difficult to implement
   • Many features are still in development

   Pricing

   Starts at $9.99/user/month Trial: No Free Plan: No

8. 

   Powered Now — Good for: Managing customer records and notes

   Available on

   • Web
   • iOS
   • Android
   • Windows
   • Mac

   

   Powered Now’s service dispatch software aims to help you have all the tools you need to get on with your job in one place.

   It has a diary and scheduling system that you can link to your customer records, your team, and relevant paperwork.

   Powered Now has a built-in GPS location tracker that shows you where your team should be and where they actually are. It also has a map to see your team and appointments.

   It also includes a chat feature to stay in touch with your field workers.

   Learn more about Powered Now

   Key Features

   • GPS-location tracker
   • Job scheduling
   • Work chat
   • Route optimization

   Pros

   • Good customer support
   • Easy to use

   Cons

   • Lacks automation options
   • Unattractive user interface

   Pricing

   Starts at $6.17/month, for a single user Trial: Yes Free Plan: No

9. 

   RazorSync — Good for: Tracking field workers’ location in relation to customer

   Available on

   • Web
   • iOS
   • Android

   

   RazorSync is a service dispatching software that aims to help businesses in the field service industry streamline their operations. This includes managing customers, scheduling and dispatching field workers, and invoicing.

   With RazorSync you can schedule your team and plan routes to customers. It also allows you to track job statuses with color-coded workflows.

   It includes map views that show you where your techs are in relation to their jobs and tasks. You can also see where they were throughout their workday.

   Learn more about RazorSync

   Key Features

   • Map views
   • Job tracking
   • Location tracking
   • Recurring Scheduling

   Pros

   • Accessible
   • Good customization options

   Cons

   • Insufficient customer support
   • Unintuitive user experience

   Pricing

   Starts at $60/month, for up to two users Trial: Yes Free Plan: No

10. 

    ServiceM8 — Good for: Dispatching techs based on their distance to the customer

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac

    

    ServiceM8 is a service dispatching software that aims to help trade and service businesses simplify and streamline their operations.

    You can see real-time staff locations and schedule your nearest technician to service calls. Your tech will then receive a notification that they have been assigned the job.

    It also includes features to help your techs navigate to the job and notify clients that they are on their way. Your techs can also access customer and job details on site.

    Learn more about ServiceM8

    Key Features

    • Route navigation
    • Checklists & tasks
    • Job history
    • Digital signature

    Pros

    • Good customization options
    • Template options

    Cons

    • Poor customer support
    • Unintuitive user experience

    Pricing

    Starts $9 per month Trial: Yes Free Plan: No

11. 

    Service Fusion — Good for: Converting estimates into jobs

    Available on

    • Web
    • iOS
    • Android

    

    Service Fusion is a service dispatching software that aims to give field service companies better customer, estimate, and job management tools.

    With the scheduling and dispatching features, you can schedule jobs and quickly shift them around using a drag-and-drop dispatch grid.

    You can send your field workers’ job information through a call or text message. The HVAC service dispatch software also can send text messages to your techs and customers with scheduled jobs and on-the-way alerts. With the GPS fleet tracking feature, you can track your field workers’ location.

    Learn more about Service Fusion

    Key Features

    • Customer management
    • Job scheduling
    • Text message notifications
    • Estimates conversion into jobs

    Pros

    • Intuitive user interface
    • Good customization options

    Cons

    • Features need refinement
    • Hard to implementCustomer management

    Pricing

    Starts at $149/month Trial: No Free Plan: No