The right field service dispatch software can have a huge impact on your company by allowing you to manage every aspect of your dispatching process from beginning to end with just the click of a button, replacing outdated, unorganized, and time-consuming manual processes.

Your entire dispatching process is a highly complex system of connecting all the dots. From handling customer details to managing service requests and pairing these with available and qualified techs, and everything in between.

If you’re not using the right tools, staying on top of your game is extremely hard, especially in this competitive market.

Service dispatch software is just the tool you need to streamline your entire dispatching process and ensure that everything is running as smoothly and efficiently as possible. All with the click of a button.

We’ve lined up our top picks of the best service dispatching software solutions to give you a clear picture of what’s out there and help you find one that best suits your company’s needs and budget.

If you don’t have the time to read through our research, jump down to our quick comparison table.

Our Top Picks

  1. Best all-in-one service dispatch software solution. 

    Learn more

  2. Best for editing the length of HVAC service jobs.

  3. Automatically texting employees new job details and directions. 

What to Look For in a Service Dispatch Software

When looking for a good service dispatching software, keep an eye out for the following aspects and features:

  1. Ease of use: It’s easy to set up and offers an intuitive user experience.
  2. Customizability: It’s customizable to suit your team structures.
  3. Scheduling: You can create and manage optimal work schedules and combine crews where multiple workers might be needed. You can share these with your employees and notify them of upcoming assignments or schedule changes.
  4. Work order management: You can create work orders with all relevant details, such as names, addresses, and additional notes, and assign them to your field workers based on essential factors, such as their availability, qualifications, proximity, and urgency.
  5. Work tracking: You can track work order status by categorizing them as completed, in progress, or recurring.
  6. Route planning: It allows you to organize work orders by location for more efficiency and provides navigation assistance.
  7. GPS tracking: You can monitor and track your employees’ location when working.
  8. Forms and signatures: Your field workers can fill out digital forms and sign these electronically while on the job.
  9. Price: It is cost-friendly and suits your budget.
  10. Support: It comes with good customer support to help you with any issues.

The 11 Best Service Dispatch Softwares of 2023

  1. Connecteam — Best all-in-one service dispatch software solution. 

    Available on

    • Web
    • iOS
    • Android

    Connecteam is an all-in-one field service dispatch software solution that provides everything you need to manage your employees, no matter where they are working from and even while on the go.

    The employee scheduling feature allows you to quickly and easily schedule shifts and dispatch jobs according to your employees’ submitted availability and qualifications. You can save time by creating recurring shifts, using templates, or copying previous shifts. Your field workers will have all the relevant details, files, and information on the service order right on their cell phones.

    With the task management feature, you can easily create and manage tasks and provide your employees with the necessary details. You can also track their progress on the job using status updates, adding notes, or through the dedicated work chat and view their real-time GPS location using the employee time clock.

    It also includes customizable digital forms and checklists for your employees to fill out, add attachments to, sign, and send back straight from the job site.

    Key Features

    • Employee scheduling

    • Task management

    • Information & file attachments

    • GPS-location tracking

    • Task-specific communication

    • Digital forms & checklists

    Pros

    • Intuitive and easy to use 

    • All-in-one solution

    • Great customer support

    • Budget-friendly 

    Cons

    • Integrations in development

    Pricing

    Starts at just $29/month for the first 30 users Free 14-day trial Free plan available

    14-day free trial, no credit card required

    Start your free trial

  2. ServiceTitan — Good for: Editing the length of HVAC service job

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac
    Screenshot of the ServiceTitan webpage

    ServiceTitan is a HVAC service dispatch software that aims to help business owners to boost growth, operational efficiency, and customer experience.

    It allows you to optimize your job schedules and keep your teams flexible by extending, shortening, or rescheduling jobs. The HVAC service dispatch software also gives you the option to find the most efficient traffic routes for your technicians.

    You can communicate with your techs via SMS text messages with the dispatch board. Customers can also send appointment confirmations via text message which will appear on your dispatch board, job record, and job-audit trail.

    Learn more about ServiceTitan

    Key Features

    • Dispatch board
    • Scheduling
    • Dispatch notifications
    • Technician route planning

    Pros

    • Easy to use
    • Good customer service

    Cons

    • Prone to bugs
    • Features need refining

    Pricing

    Contact vendor for price Trial: No Free Plan: No

  3. HouseCall Pro — Good for: Automatically texting employees new job details and directions

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac
    Screenshot of the HouseCall Pro webpage

    Housecall Pro is a service dispatch software that aims to provide professionals with technology that helps save time, simplify work, and promote growth.

    With it, you can instantly notify your technicians of new job assignments, automatically send them job details and directions via text message, and stay in touch using a team chat. Your field workers can also send notifications when they are on their way to or have completed a job. You can also track your employees’ GPS location.

    While it offers some great features, pricing starts at a high rate already from a single user. For pricing beyond five users, you will need to contact Housecall Pro’s sales team.

    Learn more about HouseCall Pro

    Key Features

    • Drag & drop scheduling
    • Real-time dispatching
    • Text notifications
    • Online booking

    Pros

    • Easy to navigate
    • User-friendly

    Cons

    • Not budget-friendly
    • Prone to bugs

    Pricing

    Starts at $49/month, for a single user Trial: Yes Free Plan: Yes

  4. Commusoft — Good for: Sending out automated messages 

    Available on

    • Web
    • iOS
    • Android
    Screenshot of the Commusoft webpage

    Commusoft is a field service dispatch software that aims to give you the tools to help your business improve and grow, including job scheduling and mobile workforce management.

    You can schedule service appointments on your website, instantly send jobs to your technicians’ mobile app, and track job progress. You can also send out automated messages, such as confirmations and reminders for invoices and after-care.

    The service dispatching software also allows you to plan routes for your team and track your tech’s vehicle location.

    Learn more about Commusoft

    Key Features

    • Customer database
    • Service reminders
    • Real-time vehicle tracking
    • Scheduling

    Pros

    • Easy to navigate
    • User-friendly

    Cons

    • Not budget-friendly
    • Prone to bugs

    Pricing

    Starts at $59/license/month Trial: Yes Free Plan: No

  5. mHelpDesk — Good for: Avoiding over- and underbooking 

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac
    Screenshot of the mHelpDesk webpage

    mHelpDesk’s service dispatch software aims to help you deliver the best service to your customers and track your service and work orders from start to finish.

    As part of its scheduling and dispatch features, you can view your field workers’ availability and quickly schedule them for orders. mHelpDesk’s assignment view also helps you avoid over-or underbooking. When getting an assignment, your employees can receive automated notifications and see job and customer details.

    Unfortunately, mHelpDesk has untransparent pricing. You will need to contact them to get a demo and price quote.

    Learn more about mHelpDesk

    Key Features

    • Assignment notifications
    • Work order management
    • Online booking
    • Google calendar integration

    Pros

    • Good automation options
    • Easy to use

    Cons

    • Insufficient customer support
    • Software runs slow

    Pricing

    Contact vendor for price Trial: Yes Free Plan: No

  6. FieldEdge — Good for: Scheduling most qualified workers for particular jobs

    Available on

    • Web
    • iOS
    • Android
    Screenshot of the FieldEdge webpage

    FieldEdge’s service dispatch software aims to help companies in the home services industry manage their clients, work, and finances.

    On the dispatch board you can see all work orders and assign these to your techs. The HVAC service dispatch software can recommend the best technician for the job based on their skills and the job location. It also offers map-based scheduling to plan the best routes for your techs.

    You can track progress and see job statuses on the dispatch board in real-time: pending, traveling, working, completed.

    Learn more about FieldEdge

    Key Features

    • Dispatch board
    • Map-based scheduling
    • Real-time work order statuses
    • Location mapping

    Pros

    • Good customization options
    • Easy to use

    Cons

    • Implementation takes a relatively time
    • Prone to bugs

    Pricing

    Contact vendor for price Trial: No Free Plan: No

  7. AI Field Management — Good for: Sending customers automated updates

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac
    Screenshot of the AI Field Management webpage

    AI Field Management is a field service dispatch software that aims to help you spend less time and energy on scheduling and dispatching and instead focus on growing your business.

    As part of its scheduling feature, you can view all jobs and schedule new ones without overlap. The drag-and-drop dispatch grid also lets you edit shift times and dates.

    With this service dispatch software you can send your field workers job information through a call or text message. You can also send customers automatic updates to let them know when a technician is on the way.

    Learn more about AI Field Management

    Key Features

    • Custom job statuses
    • Customer equipment management
    • Work order management
    • Job completion confirmation

    Pros

    • Good customer service
    • Easy to use

    Cons

    • Difficult to implement
    • Many features are still in development

    Pricing

    Starts at $9.99/user/month Trial: No Free Plan: No

  8. Powered Now — Good for: Managing customer records and notes

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac
    Screenshot of the Powered Now webpage

    Powered Now’s service dispatch software aims to help you have all the tools you need to get on with your job in one place.

    It has a diary and scheduling system that you can link to your customer records, your team, and relevant paperwork.

    Powered Now has a built-in GPS location tracker that shows you where your team should be and where they actually are. It also has a map to see your team and appointments.

    It also includes a chat feature to stay in touch with your field workers.

    Learn more about Powered Now

    Key Features

    • GPS-location tracker
    • Job scheduling
    • Work chat
    • Route optimization

    Pros

    • Good customer support
    • Easy to use

    Cons

    • Lacks automation options
    • Unattractive user interface

    Pricing

    Starts at $6.17/month, for a single user Trial: Yes Free Plan: No

  9. RazorSync — Good for: Tracking field workers’ location in relation to customer

    Available on

    • Web
    • iOS
    • Android
    Screenshot of the RazorSync webpage

    RazorSync is a service dispatching software that aims to help businesses in the field service industry streamline their operations. This includes managing customers, scheduling and dispatching field workers, and invoicing.

    With RazorSync you can schedule your team and plan routes to customers. It also allows you to track job statuses with color-coded workflows.

    It includes map views that show you where your techs are in relation to their jobs and tasks. You can also see where they were throughout their workday.

    Learn more about RazorSync

    Key Features

    • Map views
    • Job tracking
    • Location tracking
    • Recurring Scheduling

    Pros

    • Accessible
    • Good customization options

    Cons

    • Insufficient customer support
    • Unintuitive user experience

    Pricing

    Starts at $60/month, for up to two users Trial: Yes Free Plan: No

  10. ServiceM8 — Good for: Dispatching techs based on their distance to the customer

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac
    Screenshot of the ServiceM8 webpage

    ServiceM8 is a service dispatching software that aims to help trade and service businesses simplify and streamline their operations.

    You can see real-time staff locations and schedule your nearest technician to service calls. Your tech will then receive a notification that they have been assigned the job.

    It also includes features to help your techs navigate to the job and notify clients that they are on their way. Your techs can also access customer and job details on site.

    Learn more about ServiceM8

    Key Features

    • Route navigation
    • Checklists & tasks
    • Job history
    • Digital signature

    Pros

    • Good customization options
    • Template options

    Cons

    • Poor customer support
    • Unintuitive user experience

    Pricing

    Starts $9 per month Trial: Yes Free Plan: No

  11. Service Fusion — Good for: Converting estimates into jobs

    Available on

    • Web
    • iOS
    • Android
    Screenshot of the Service Fusion webpage

    Service Fusion is a service dispatching software that aims to give field service companies better customer, estimate, and job management tools.

    With the scheduling and dispatching features, you can schedule jobs and quickly shift them around using a drag-and-drop dispatch grid.

    You can send your field workers’ job information through a call or text message. The HVAC service dispatch software also can send text messages to your techs and customers with scheduled jobs and on-the-way alerts. With the GPS fleet tracking feature, you can track your field workers’ location.

    Learn more about Service Fusion

    Key Features

    • Customer management
    • Job scheduling
    • Text message notifications
    • Estimates conversion into jobs

    Pros

    • Intuitive user interface
    • Good customization options

    Cons

    • Features need refinement
    • Hard to implementCustomer management

    Pricing

    Starts at $149/month Trial: No Free Plan: No

Compare the Best Service Dispatch Softwares

Topic
Reviews
4.8
4.4
4.7
4.7
4.3
4.2
4.9
4.7
4.3
4.6
4.3
Pricing
Starts at just $29/month for the first 30 users
Contact vendor for price
Starts at $49/month, for a single user
Starts at $59/license/month
Contact vendor for price
Contact vendor for price
Starts at $9.99/user/month
Starts at $6.17/month, for a single user
Starts at $60/month, for up to two users
Starts $9 per month
Starts at $149/month
Free Trial
yes
14-day
no
yes
yes
yes
no
no
yes
yes
yes
no
Free Plan
yes
Up to 30 users
no
yes
no
no
no
no
no
no
no
no

What Is Service Dispatch Software?

Service dispatching software is a digital tool that helps you simplify and partially automate fieldworkers’ scheduling and dispatching process. It is relevant for multiple industries, including construction, plumbing, HVAC, home and car repair, and carpet cleaning.

With field service dispatch software, you can streamline workflows, create and manage schedules, dispatch field workers for service tasks, and track their performance and location on the job. This improves your operational efficiency and productivity, as well as customer satisfaction.

How Does Service Dispatch Software Work?

Service dispatching software allows you to partially automate your scheduling and dispatching process depending on the offered features and your selected preferences.

You can create schedules based on your employees’ submitted availability and qualifications and publish and share these with your team members. It also allows you to handle sudden changes, such as finding replacements and updating all relevant crew members.

You can manage customer requests and assign these to your field workers based on essential factors, such as their availability, qualifications, and proximity. Your workers will then be notified that they have been assigned a task. You can attach all relevant information, such as the customer’s contact information and task details.

It often includes GPS capabilities to track your workers’ location while on the job and plan routes.

What Are the Benefits of Service Dispatch Software?

The main benefits of using service dispatching software include:

  • Time-saving: As service dispatch software allows you to automate part of your scheduling and dispatching processes, it saves you much time and effort that you spend when doing this manually.
  • Efficiency: Besides making the managerial aspect of the scheduling and dispatching process more efficient, it also allows your employees to work smarter and faster. They have direct access to their schedules and tasks and all the up-to-date information necessary for the job.
  • Visibility: With service dispatch software, you can track your field workers’ location, as well as their work progress in real-time, allowing you to stay in the loop. It also has numerous filtering and customizable viewing options of information in the system.

  • Service flexibility: It can adapt to changing business requirements and sudden urgent tasks to ensure that the services can be scaled, customized, and adjusted to match business needs.
  • Structured communication: You can streamline and standardize your scheduling and dispatching processes by using service dispatch software, minimizing room for mistakes and miscommunication.
  • Customer satisfaction: It uses real-time information to provide timely and reliable services, giving your customers a good experience.

How Much Does Service Dispatch Software Cost?

The cost of field service dispatch software essentially differs per provider and often depends on the number of users and the feature package. The pricing mostly ranges between $5-60 and is charged monthly. Providers that charge per user can get rather expensive when working with a large team.

Note that high pricing does not necessarily equal a better user experience or provide you with all the tools that best suit your company’s needs. Our number one pick, Connecteam, offers premium plans with a wide variety of features and customization options at a set and reasonable monthly rate of $29 for the first 30 employees.

Connecteam's service dispatch software user interface of task management

FAQs

What is the process of dispatch?

The dispatching process is the implementation stage that follows scheduling. In this process, it is determined when and who will perform a job once it is selected. Depending on the context, it can mean assigning jobs to technicians as well as machines and equipment.

What are the duties of a dispatcher?

A dispatcher is in charge of making sure the dispatching process runs smoothly. They do this by coordinating with customers, dispatching qualified team members, and planning service and delivery times. A dispatcher’s duties also include managing logistics for drivers to plan their routes, keeping records, and addressing any issues.

What are the types of dispatching?

The two main types of dispatching are:

  • Centralized dispatching: A dispatching system where deliveries or services are dispatched from one centralized location.
  • Decentralized dispatching: A dispatching system where every request goes straight to the driver in the field.

The Bottom Line On Service Dispatch Software

Overall, with field service dispatch software you can finally leave outdated, unorganized, and time-consuming dispatching processes and paperwork in the past. Instead, you will be able to manage your entire dispatching process from beginning to end with one simple tool, anytime, anywhere.

While the huge efficiency and productivity boost that service dispatching software gives your company is pretty much priceless, you can find excellent service dispatching software for a very reasonable price. For instance, our number one pick, Connecteam, offers all the service dispatching tools you need in one easy-to-use platform for a fair and affordable price.