Field service management requires a lot of oversight and control. We’ve lined up 9 top field service software solutions that will help you do just that and efficiently streamline your daily processes.

Table of contents
  1. Our Top Picks:
  2. What To Look For In Service Management Software
  3. Top 9 Field Service Management Software in 2022
  4. What Is Field Service Software? 
  5. How Does Field Service Management Software Work?
  6. What Are The Benefits of Field Service Management Software? 
  7. How Much Does Field Service Software Cost?
  8. FAQs
  9. Bottom Line On Top Field Service Management For Small Business

Good news! The field service management industry is booming and there are no signs of it slowing down. Especially as globally, the field service market is expected to grow from an estimated worth of 3B in 2020 to 5.1B by 2025. 

To secure your seat on this fast-going train, it’s vital that you have the right tools at your disposal to efficiently manage your complex set of daily processes – from handling incoming service orders and assigning these to your available field techs to maintaining a solid line of communication with your entire workforce and tracking job progress in real-time while they’re out in the field.

More good news: field service management software enables you to do just that with just one simple tool.

Check out our 9 picks for of the best field service software to give you a clear picture of what’s out there and help you find one that best suits your company’s needs and budget.

Our Top Picks:

1. Connecteam – Best all-in-one field service management software.

2. Upkeep – Best for inventory management.

3. Wrike – Good for viewing workflows on Kanban boards.

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What To Look For In Service Management Software

When looking for a good field service software, keep an eye out for the following aspects and features:

  1. Ease of use: It’s easy to set up and offers an intuitive user experience. 
  2. Customizability: It’s customizable to suit your team structures.
  3. Work order management: It allows you to create work orders with all relevant details and assign them to your field technicians based on their availability, qualifications, and proximity to the service call. 
  4. Scheduling: You can create and manage optimal work schedules. You can then share these with your team and notify them of upcoming assignments or changes. 
  5. Work tracking: You have an overview of work order statuses by categorizing them as completed, in progress, or recurring. 
  6. GPS tracking: You can track your workers’ location while on the job.
  7. Forms & signatures: Your field workers can fill out digital forms, add images, and record digital signatures on their mobile devices.
  8. Payment collection: The software enables you to process customer payments or integrates with external payment processing tools.
  9. Data & reporting: You can view and report on all data recorded in the system. 
  10. Price: It is cost-friendly and suits your budget.
  11. Support: It comes with good customer support to help you with any issues.

Top 9 Field Service Management Software in 2022

Connecteam has been ranked no.1 due to its multifunctionality. As an all-in-one field service management software solution, it gives gives you the tools you need to manage your daily processes and team easily and efficiently, even while on the go. 

The Scheduling feature allows you to quickly and easily schedule shifts and dispatch jobs according to your techs’ submitted availability and qualifications. Use recurring shifts, templates, drag-and-drop, or copy previous shifts to save time. You can attach all the relevant details, files, and information on the service order to shifts for field service techs to access right on their cell phones.

With the Task Management feature, you can easily create, assign, and manage tasks and provide your employees with the necessary details. You can track their progress in real-time by viewing task status updates and keep in touch using the dedicated Work Chat. You can also view your employees’ live GPS location using the employee Time Clock. So no need for constant back and forth communication to find where everyone is situated. 

It also includes customizable digital Forms and Checklists for your employees to fill out, add images and attachments to, sign, and send back straight from the job site. This means that issues are dealt with there and then without time lag.

Connecteam offers a 14-day free trial and a free demo with a customer support representative to get a true taste of the platform and check out how it can work according to your needs.

For whom?

Connecteam is a field service management software used by many small businesses to avoid miscommunications, delays, and errors, streamline daily operations, and simplify communications. It allows small business owners and managers to go paperless. Wait, there’s more, automate daily procedures, create clear processes, instantly populate important updates, improve compliance, standardize operational communication, and all-in-all move the business forward with this impressive feature set.

Key Features

  • Employee scheduling

  • Task management

  • Information & file attachments

  • GPS-location tracking

  • Dedicated work chat

  • Digital forms & checklists

Pros & Cons

  • Improves time management

  • Speeds up payroll with exportable timesheets

  • Clearer view of the schedule ahead

  • No buddy punching or time discrepencies

  • Digitized policies along with read and sign forms

  • Excellent customer service

  • No integrations, it is in an all-in-one solution therefore, there is no need for additonal integrations

Pricing

  • Premium plans cost $29/month for the first 30 users, with extra seats available.

  • Free Trial: Yes

  • Free plan: For up to 10 users, without limitations

Never Miss a Beat & Stay Connected With Your Team Using Connecteam’s #1 Field Service Management Software

Create optimal work schedules, track task progress, communicate with your techs on the go, receive reports from the field, and more! All with one simple tool.

Upkeep’s software helps businesses the tools they need to run at their full potential. The platform assists you in managing your work orders, assets, and receiving real-time data to solve problems on the spot. UpKeep is designed for all your field workers with robust features to provide them with the support they need to complete their tasks.

Upkeep software

For whom?

UpKeep is a mobile-first CMMS software that is supposed to make managers and small business owners easier by providing a platform to manage all the work orders and history.

Key Features

  • Work requests with the ability to attach pictures

  • Inventory management

  • Digital checklists and forms

  • Maintenance calendar

Pros & Cons

  • Organized software that’s easy to use

  • Timely customer service

  • Simple to start and begin project managing

  • Customer service could be improved

  • Work orders can be complicated to use

Pricing

  • Price: Starts at $45/user/month

  • Free Trial: Yes, 7-day

  • Free Plan: Yes

Wrike is an online project management software that allows you to have full visibility and control over all your tasks. With its customizable workflows you won’t rely on emails to set meetings, share updates, etc. Wrike has Kanban boards, Gantt charts, time tracking, and so much more to help you produce a productive team that satisfies your customer.

Wrike is an online project management software

For whom?

Wrike is useful for medium to large businesses who are looking for the perfect software solution to deliver multiple projects on time. Wrike can be tailored to your needs with reports, workflows, and more.

Key Features

  • Create customized reports and forms

  • Organize work by region, type of work or manager

  • Follow job status

Pros & Cons

  • Helps keep everyone on top of all your projects

  • Good tool for collaboration

  • Project management is smoother

  • Customer service could be improved

  • Can often be confusing to find the right workflow you require

Pricing

  • Price: $9.80/user/month

  • Free Trial: Yes, 14-day

  • Free Plan: Yes

Fluix’s easy-to-use field service management software assists you in digitizing your company’s documents. In addition, you can automate your tasks which will reduce human error and boost productivity company-wide. Fluix is accessible on iOS or any web browser.

Fluix field services management software

For whom?

Fluix allows you to accelerate business cycles, reduce costs, and human error, which leads to a boost in the whole Fluix is most suitable for companies with over 10 employees who are looking to speed up and enhance their business activities. The field service management software smoothens the tasks of distributing the information from the field team to the office to the end customer.

Key Features

  • Easy to fill reports online and offline

  • Collect and analyze data

  • Automate workflows

  • Integration with Dropbox, Office 365, Google Drive, WebDAV, and PFT

Pros & Cons

  • A lot to learn however, the customer support are there to guide you

  • A good option for storing data

  • Even the non tech-savvy can onboard

  • Can be complex to save documents from the app

  • Some features need a bit of work to be more intuitive

Pricing

  • Price: Starting from $20/user/month

  • Free Trial: Yes, 14-day

  • Free Plan: No

AI Field Management is a cloud-based solution that can help you manage and collaborate with your field employees. There is a mobile app so you can communicate with your employees in real-time. AI Field Management can integrate with QuickBooks, Dropbox Mileage Tracker, Slack, Google Maps, and Waze.

AI Field Management Software

For whom?

AI Field Management is a cloud-based solution that can help you manage and collaborate with your field employees. A good solution for all size establishments. AI field service management software is advisable for all field teams such as janitorial, plumbing, security, etc.

Key Features

  • Invoice and payments

  • Inventory management

  • Time tracking

  • Payroll reports

  • Sales revenue and commissions tracking

Pros & Cons

  • Good set of management features

  • Responsive customer service

  • Easy onboarding

  • Can take some time to navigate

  • More languages would be great

Pricing

  • Price: Starts from $7.99/user/month

  • Free Trial: Yes, 21-day

  • Free Plan: Yes

OptimoRoute was designed for delivery drivers and technicians in the service industry. Their schedules and routes help employees to improve efficiency by up to 25%. With better routes, more orders can be fulfilled and the saved time can be allocated to other tasks.

OptimoRoute field service management software user interface of orders

For whom?

For businesses who require to improve their scheduling and create more productive routes. Suitable for all-size businesses.

Key Features

  • Delivery tracking

  • Accessible on mobile devices

  • Built-in GPS

  • Transportation management

Pros & Cons

  • Good value for money

  • Tracking helps communication

  • Delivers customers requests accurately

  • Better support would be nice

  • Read and sign forms would be nice

Pricing

  • Price: Starts at 17.50/driver/month for 250 orders

  • Free Trial: 30-day

  • Free Plan: No

Okdesk is used to manage SLA management, provide better schedules, assets, and more. With its GPS tracking system, you can check where employees are while they are on the go, in order to fulfill their requests.

Okdesk field service management software user interface of tickets

For whom?

Shopping malls, HVAC, plumbing, electrical, fire alarm companies, businesses requiring GPS monitoring, and much more.

Key Features

  • Calendar view

  • Location overview

  • Workflow management

  • Reports in real-time

Pros & Cons

  • Quick to get started

  • Timely customer service

  • Suitable for any service company

  • Some of their terms are a little confusing

  • Slight learning curve

Pricing

  • Starts at $19/user/month

  • Free trial: Yes, 14-day

  • Free Plan: No

Synchroteam field service management software reduces the complexity of everyday business operations and cuts down costs. It’s a cloud-based software for iOS and Android which is affordable and customizable. Integratable with Quickbooks and Zoho.

Synchroteam field service management software user interface of schedule

For whom?

Useful for all-size businesses. Good for pest control, plumbing, electricians, and much more who are looking to schedule better, improve security and maintenance.

Key Features

  • Tracking

  • Scheduling tools

  • Task management

  • Invoicing

  • Maps

Pros & Cons

  • Easy to use

  • Integrates well

  • Support is always available

  • The color scheme could be improved to make it clearer

  • Custom reports can be complex

Pricing

  • Price: Starts from $22/user/month

  • Free Trial: Yes, 14-day

  • Free Plan: One free admin plan

Fieldmotion is cloud-based and helps you have effective communication and make decisions in real-time. Fieldmotion also streamlines your communication, assists with time management, and assists in achieving your goals for the day.

Fieldmotion field service management software user interface of job scheduling

For whom

Fieldmotion is for any size company that has a mobile team, but is most effective for installation, service, and maintenance organizations.

Key Features

  • Time clock

  • Customizable reporting

  • Track activity progress

  • Scheduling capabilities

Pros & Cons

  • The updates feature has helped us keep our office administration in the know about the latest insights from the field

  • Helped automate all the processes and get rid of the paperwork

  • The system is flexible and works with you

  • Integration can be complex

  • Often great updates are made but the customer isn’t always notified

Pricing

  • Price: Based on a 36-month plan. £30/per license, pricing can vary depending on what you are looking for. You can speak to a representative who can assist you further.

  • Free Trial: No

  • Free Plan: No

What Is Field Service Software? 

Field service management software is a digital tool that helps field service companies manage and communicate with their mobile workforce while workers are in the field. This includes managing daily field service operations and all the resources involved. Field service software often includes tools for managers, office staff, and field service technicians to maintain a direct line of communication, process job orders, automate employee scheduling and dispatching, track service tasks, access customer information, view service histories, and process payments. This serves to improve employee productivity and customer experience.

How Does Field Service Management Software Work?

While all field service software works differently, it often enables you to create employee schedules and assign tasks with all relevant information attached based on your team’s availability, qualifications, and location. It also allows you to handle sudden developments and changes, such as finding replacements, handling emergency service requests, and directly notifying your employees. 

From the admin dashboard, you can monitor the statuses of all of your work orders, view logged data and work order history, and track your employees’ whereabouts.

Service management tools may also allow you to collect customer payments or provide integration options with external providers.

What Are The Benefits of Field Service Management Software? 

The main benefits of using field service software include that it helps:

  • Save valuable time & effort: By automating your daily processes, field service software enables you to simplify your operations, save valuable time, and work efficiently. This further frees up time for you to focus on team productivity. 
  • View data in real-time: It allows you to track your field workers’ location, job status and progress, customer history, and asset information – all in real-time. This will enable you to stay on top of your operations and run them smoothly and efficiently. With all the data in your palm, you can instantly share information, reassign tasks, reschedule appointments, or handle emergency work orders. 
  • Enhance customer satisfaction: It improves coordination between managers and field service teams, decreasing service request repose times and boosting customer management. Managers can deliver reliable customer service by identifying which qualified and available field technicians can reach a client’s location the fastest. It also enables you to supply your customers with data and progress on the project straight from the field. 
  • Keeping your workers safe: Field service software helps keep your company and employees secure by enabling you to be in constant contact. It allows you to properly communicate any issues and ensure that everyone is up to date on the correct procedures to deal with emergencies.

How Much Does Field Service Software Cost?

The pricing of service management software vastly differs per provider and often depends on the number of users and the feature package. It can range from $75-$2,000 per month. Particularly those that charge per user can get rather expensive if you’re working with a large team. 

Note that high pricing does not necessarily equal a better user experience. Our number one pick, Connecteam, offers premium plans at a flat monthly rate of $29 for the first 30 employees. 

FAQs

I need to be able to schedule my employees fast and on the go. Is that possible?

Yes, field service management software can help you schedule shifts fast and from any location. Applications such as Connecteam are available for both desktop and mobile and allow you to schedule from any location.

Is there a way workers can fill out reports, and I can have the information in real-time?

Yes, with Connecteam, scheduling shifts is fast, and since the field software management is available on both mobile and desktop, you can schedule from any location. The great thing is that you can copy and paste shifts from Yes, reporting is a crucial part of your line of work and therefore most of the field service management software will offer you a detailed reporting system. These reports can be filled out directly from the field so that managers are updated with the data they need to pass on to their customers in real-time.

Will a field management software streamline my communication?

If you are currently calling or texting, it can take hours to keep up with your employees. Field service management software such as Connecteam speeds up and simplifies cross-employee and field-to-office communication.

Bottom Line On Top Field Service Management For Small Business

With all the knowledge of where the field service industry is headed, technology is the way forward. Customers want to have the answers now and don’t want to wait, and outdated methods could be costing your business. Your operations need to be efficient so you don’t lose your customer to the growing competition. 

With so many field service management options on the market and lots of features, choosing shouldn’t be difficult. Once you have reports and other data in your hands in real-time, you will wonder why you didn’t convert sooner.

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Field service employee dispatching app