Field service management requires a lot of oversight and control. We’ve lined up 9 top field service software solutions that will help you do just that and efficiently streamline your daily processes.

Good news! The field service management industry is booming and there are no signs of it slowing down. Especially as globally, the field service market is expected to grow from an estimated worth of 3B in 2020 to 5.1B by 2025.

To secure your seat on this fast-going train, it’s vital that you have the right tools at your disposal to efficiently manage your complex set of daily processes – from handling incoming service orders and assigning these to your available field techs to maintaining a solid line of communication with your entire workforce and tracking job progress in real-time while they’re out in the field.

More good news: field service management software enables you to do just that with just one simple tool.

Check out our 9 picks for of the best field service software to give you a clear picture of what’s out there and help you find one that best suits your company’s needs and budget.

If you don’t have the time to read through our research, jump down to our quick comparison table.

Our Top Picks

  1. Best all-in-one field service management software.

    Learn more
  2. Best for inventory management.

  3. Good for viewing workflows on Kanban boards.

What to Look For in a Field Service Management Software

When looking for a good field service software, keep an eye out for the following aspects and features:

  1. Ease of use: It’s easy to set up and offers an intuitive user experience.
  2. Customizability: It’s customizable to suit your team structures.
  3. Work order management: It allows you to create work orders with all relevant details and assign them to your field technicians based on their availability, qualifications, and proximity to the service call.
  4. Scheduling: You can create and manage optimal work schedules. You can then share these with your team and notify them of upcoming assignments or changes.
  5. Work tracking: You have an overview of work order statuses by categorizing them as completed, in progress, or recurring.
  6. GPS tracking: You can track your workers’ location while on the job.
  7. Forms & signatures: Your field workers can fill out digital forms, add images, and record digital signatures on their mobile devices.
  8. Payment collection: The software enables you to process customer payments or integrates with external payment processing tools.
  9. Data & reporting: You can view and report on all data recorded in the system.
  10. Price: It is cost-friendly and suits your budget.
  11. Support: It comes with good customer support to help you with any issues.

The 9 Best Field Service Management Softwares of 2023

  1. Best all-in-one field service management software

    Available on

    • Web
    • iOS
    • Android

    Connecteam’s all-in-one field service management software solution gives you the tools needed to manage daily processes and teams easily and efficiently, even while on the go.

    Some of the ways Connecteam makes field management easier include:

    • The employee scheduling feature makes creating shifts and dispatching jobs quick and simple. Use recurring shifts, templates, drag-and-drop, or copy previous shifts to save time. You can attach relevant details and files to shifts for field service workers to access from mobile.
    • With the task management feature, you can easily create, assign, and manage tasks
    • You can track employees’ progress in real-time by viewing task status updates and easily keeping in touch using the dedicated employee team chat.
    • It’s easy to view your employees’ live GPS location using the employee time clock. So no need for constant back-and-forth communication to find where everyone is located.
    • Connecteam also includes customizable digital forms and checklists. Employees can fill them out, add images and attachments, sign, and send back straight from the job site. This means that issues are dealt with there and then.

    Connecteam offers a 14-day free trial and a free demo with excellent customer support that helps you get a true taste of the platform.

    Connecteam has saved our company time and money and greatly improved our communication with field crews!

    Kathy Office Manager

    Key Features

    • Employee scheduling
    • Task management
    • Information & file attachments
    • GPS-location tracking
    • Dedicated work chat
    • Digital forms & checklists

    Pros

    • Improves time management
    • Speeds up payroll with exportable timesheets
    • Clearer view of the schedule ahead
    • No buddy punching or time discrepencies
    • Digitized policies along with read and sign forms
    • Excellent customer service

    Cons

    • Additional integrations in development

    Pricing

    Starts at just $29/month for the first 30 users Free 14-day trial Free plan available

    14-day free trial, no credit card required

    Start your free trial
  2. Good for: Inventory management

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac
    UpKeep

    Upkeep’s software gives businesses the tools they need to run at their full potential. The platform helps field managers handle managing work orders, assets, and receiving real-time data to solve problems on the spot. UpKeep is designed for all field workers with robust task management software features to provide them with the support they need to complete their tasks.

    UpKeep is a mobile-first CMMS software that is supposed to provide managers and small business owners with a platform to manage all the work orders and history.

    UpKeep has one of the widest range of features to make field management as dynamic and efficient as possible. Combine that with its attractive user interface, and you’ve got one of the strongest solutions in this category. 

    The main downside would be the software’s price, with many commenting that $45 per user is a little too high for their budget. Others say the permissions management capabilities require improvement.

    Learn more about UpKeep

    Key Features

    • Work requests with the ability to attach pictures
    • Inventory management
    • Digital checklists and forms
    • Maintenance calendar

    Pros

    • Organized software that's easy to use
    • Timely customer service
    • Simple to start and begin project managing

    Cons

    • Customer service could be improved
    • Customer service could be improved

    Pricing

    Starts at $45/user/month Free Trial: Yes, 7 day Free Plan: Yes

  3. Good for: Viewing workflows on Kanban boards

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac
    wrike free online time clock

    Wrike is an online project management software that allows managers to have full visibility and control over all their tasks. With its customizable workflows, users don’t need to rely on emails to set meetings, share updates, etc. Wrike has Kanban boards, Gantt charts, employee time tracking, and so much more to help managers create a productive team that satisfies customers.

    Wrike is useful for medium to large businesses that are looking for the perfect software solution to deliver multiple projects on time. Wrike can be tailored to each users’ needs with reports, workflows, and more.

    In terms of complex project management, Wrike is an ideal tool due to its wide range of relevant features. Its variety of to-do lists, organizational boards and project setup make it easy to finely tune this area of business. Many reviewers also find the software easy to use and set up.

    Despite its many capabilities, some believe that not all the features are particularly useful for their field management needs. Others claim that there is a steep learning curve to the software, but is worth persisting through. Wrike’s customer support is also very helpful.

    Learn more about Wrike

    Key Features

    • Create customized reports and forms
    • Organize work by region, type of work or manager
    • Follow job status

    Pros

    • Helps keep everyone on top of all your projects
    • Good tool for collaboration
    • Project management is smoother

    Cons

    • Customer service could be improved
    • Can often be confusing to find the right workflow you require

    Pricing

    Price: $9.80/user/month Free Trial: Yes, 14 day Free Plan: Yes

  4. Good for: Streamlining document flow

    Available on

    • Web
    • iOS
    • Android
    Fluix field services management software

    Fluix’s easy-to-use field service management software assists in digitizing company document management. In addition, users can automate tasks which will reduce human error and boost productivity company-wide. Fluix is accessible on iOS or any web browser.

    Fluix allows managers to accelerate business cycles, reduce costs, and human error, which improves daily operations, in general. Fluix is most suitable for companies with over 10 employees who are looking to speed up and enhance their business activities. The field service management software smoothens the task of distributing information from the field team to the office, and finally to the customer.

    One of the features that users will enjoy most is the ability to easily upload and management documents. With that said, if admins are using a desktop version, they won’t be able to see or view JPEG or Word documents.

    Learn more about Fluix

    Key Features

    • Easy to fill reports online and offline
    • Collect and analyze data
    • Automate workflows
    • Integration with Dropbox, Office 365, Google Drive, WebDAV, and PFT

    Pros

    • A lot to learn however, the customer support are there to guide you
    • A good option for storing data
    • Even the non tech-savvy can onboard

    Cons

    • Can be complex to save documents from the app
    • Some features need a bit of work to be more intuitive

    Pricing

    Starting from $20/user/month Free Trial: Yes, 14 day Free Plan: No

  5. Good for: Reducing costs

    Available on

    • Web
    • iOS
    • Mac
    • Android
    • Windows
    AI Field Management Software

    AI Field Management is a cloud-based solution that can help managers collaborate with field employees. It’s a mobile app makes it easy to communicate with employees in real-time. AI Field Management can integrate with QuickBooks, Dropbox Mileage Tracker, Slack, Google Maps, and Waze.

    A good solution for all-size establishments. AI field service management software is ideal for all field teams such as janitorial, plumbing, security, etc.

    One of the software’s biggest advantages is its mobile app, which field workers find very easy to view their work schedule, meaning they’re better prepared for arriving at their job sites. Others have praised the software’s GPS tracking technology. Some users commented how AI Field Management can take some time to get used to, but is ultimately worth the time and investment.

    Learn more about AI Field Management

    Key Features

    • Invoice and payments
    • Time tracking
    • Sales revenue and commissions tracking
    • Inventory management
    • Payroll reports

    Pros

    • Good set of management features
    • Easy onboarding
    • Responsive customer service

    Cons

    • More languages would be great
    • Can take some time to navigate

    Pricing

    Starts from $7.99/user/month Free Trial: Yes, 21 day Free Plan: Yes

  6. Good for: Logistics management

    Available on

    • Web
    • iOS
    • Android
    OptimoRoute

    OptimoRoute was designed for delivery drivers and technicians in the service industry. Their schedules and routes help employees to improve efficiency by up to 25%. With better routes, more orders can be fulfilled and the saved time can be allocated to other tasks.

    OptimoRoute is for businesses who require to improve their scheduling and create more productive routes. Suitable for all-size businesses.

    A software that’s fairly easy to use for many customers, OptimoRoute is pretty simple to get users up to speed on. It makes planning routes a whole lot easier than manually filling them out on Google Maps (for example). 

    Some have mentioned that they’d love to have a calendar feature on the software in order to organize better – maybe even a sync with Google Calendar.

    Learn more about OptimoRoute

    Key Features

    • Delivery tracking
    • Built-in GPS
    • Accessible on mobile devices
    • Transportation management

    Pros

    • Good value for money
    • Delivers customers requests accurately
    • Tracking helps communication

    Cons

    • Read and sign forms would be nice
    • Better support would be nice

    Pricing

    Starts at 17.50/driver/month for 250 orders Free Trial: Yes, 30 day Free Plan: No

  7. Good for: Onsite service

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac
    Okdesk

    Okdesk is used to manage SLA management, provide better schedules, assets, and more. With its GPS tracking system, managers can check where employees are while they are on the go, in order to fulfill their requests.

    Ideal for shopping malls, HVAC businesses, plumbing, electrical, fire alarm companies, businesses requiring GPS monitoring, and much more.

    Users have had mixed feelings about how quick it takes to get Okdesk up and running. Some have had fairly simple impementation processes, while others have struggled to initially get the most out of the software. 

    Many though have praised Okdesk customer support for their ability to quickly respond to queries and help them with any technical difficulties.

    Learn more about Okdesk

    Key Features

    • Calendar view
    • Workflow management
    • Location overview
    • Reports in real-time

    Pros

    • Quick to get started
    • Suitable for any service company
    • Timely customer service

    Cons

    • Slight learning curve
    • Some of their terms are a little confusing

    Pricing

    Starts at $19/user/month Free trial: Yes, 14 day Free Plan: No

  8. Good for: HVAC businesses

    Available on

    • Web
    • iOS
    • Android
    Synchroteam

    Synchroteam field service management software reduces the complexity of everyday business operations and cuts down costs. It’s a cloud-based software for iOS and Android which is affordable and customizable. Integratable with Quickbooks and Zoho.

    Useful for all-size businesses. Good for pest control, plumbing businesses, electricians, and much more who are looking to schedule better, improve security and maintenance.

    The software has received mixed reviews regarding its user interface, with some describing it as complex and difficult to use, while others using terms like “compact.” Scheduling is another feature in the software that some have taken issue with. 

    As it’s based on either one worker per job or a team, some believe Synchroteam can be a bit clumsy when creating so many different jobs to track each individual. 

    Learn more about Synchroteam

    Key Features

    • Tracking
    • Task management
    • Maps
    • Scheduling tools
    • Invoicing

    Pros

    • Invoicing
    • Support is always available
    • Integrates well

    Cons

    • Custom reports can be complex
    • The color scheme could be improved to make it clearer

    Pricing

    Starts from $22/user/month Free Trial: Yes, 14 day Free Plan: Yes, One free admin plan

  9. Good for: Maintenance and installation services

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac
    FieldMotion

    Fieldmotion is cloud-based and gives managers the ability to maintain effective employee communication and make decisions in real time. Fieldmotion also assists with time management, and makes it easy to keep track of daily goals.

    Fieldmotion is for any size company that has a mobile team, but is most effective for installation, service, and maintenance organizations.

    There are many great things that come with using Fieldmotion. Customers should consider its layout, which is easy to navigate, as well as the ability to easily create custom forms. Not to mention the fact that Fieldmotion’s customer support is renowned for being very helpful. 

    However, some believe the mobile app can be quite limiting for field workers. While others claim that the customer portal could be more detailed for end users.

    Learn more about Fieldmotion

    Key Features

    • Time clock
    • Track activity progress
    • Customizable reporting
    • Scheduling capabilities

    Pros

    • The updates feature has helped us keep our office administration in the know about the latest insights from the field
    • The system is flexible and works with you
    • Helped automate all the processes and get rid of the paperwork

    Cons

    • Integration can be complex
    • Integration can be complex

    Pricing

    Based on a 36-month plan. £30/per license. Free Trial: No Free Plan: No

Compare the Best Field Service Management Softwares

Topic
Reviews
4.8
4.6
4.3
4.8
N/A
4.5
N/A
4.4
4.7
Pricing
Starts at just $29/month for the first 30 users
Starts at $45/user/month
Price: $9.80/user/month
Starting from $20/user/month
Starts from $7.99/user/month
Starts at 17.50/driver/month for 250 orders
Starts at $19/user/month
Starts from $22/user/month
Based on a 36-month plan. £30/per license.
Free Trial
yes
14 days
yes
7 day
yes
14 day
yes
14 day
yes
21 day
yes
30 day
yes
14 day
yes
14 day
no
Free Plan
yes
Up to 10 users
no
yes
no
yes
no
no
yes
One free admin plan
no

What Is Field Service Software?

Field service management software is a digital tool that helps field service companies manage and communicate with their mobile workforce while workers are in the field. This includes managing daily field service operations and all the resources involved. Field service software often includes tools for managers, office staff, and field service technicians to maintain a direct line of communication, process job orders, automate employee scheduling and dispatching, track service tasks, access customer information, view service histories, and process payments. This serves to improve employee productivity and customer experience.

How Does Field Service Management Software Work?

While all field service software works differently, it often enables you to create employee schedules and assign tasks with all relevant information attached based on your team’s availability, qualifications, and location. It also allows you to handle sudden developments and changes, such as finding replacements, handling emergency service requests, and directly notifying your employees.

From the admin dashboard, you can monitor the statuses of all of your work orders, view logged data and work order history, and track your employees’ whereabouts.

Service management tools may also allow you to collect customer payments or provide integration options with external providers.

What Are The Benefits of Field Service Management Software?

  • Save valuable time & effort: By automating your daily processes, field service software enables you to simplify your operations, save valuable time, and work efficiently. This further frees up time for you to focus on team productivity.
  • View data in real-time: It allows you to track your field workers’ location, job status and progress, customer history, and asset information – all in real-time. This will enable you to stay on top of your operations and run them smoothly and efficiently. With all the data in your palm, you can instantly share information, reassign tasks, reschedule appointments, or handle emergency work orders.
  • Enhance customer satisfaction: It improves coordination between managers and field service teams, decreasing service request repose times and boosting customer management. Managers can deliver reliable customer service by identifying which qualified and available field technicians can reach a client’s location the fastest. It also enables you to supply your customers with data and progress on the project straight from the field. 
  • Keeping your workers safe: Field service software helps keep your company and employees secure by enabling you to be in constant contact. It allows you to properly communicate any issues and ensure that everyone is up to date on the correct procedures to deal with emergencies.

How Much Does Field Service Software Cost?

The pricing of service management software vastly differs per provider and often depends on the number of users and the feature package. It can range from $75-$2,000 per month. Particularly those that charge per user can get rather expensive if you’re working with a large team.

Note that high pricing does not necessarily equal a better user experience. Our number one pick, Connecteam, offers premium plans at a flat monthly rate of $29 for the first 30 employees.

FAQs

I need to be able to schedule my employees fast and on the go. Is that possible?

Yes, field service management software can help you schedule shifts fast and from any location. Applications such as Connecteam are available for both desktop and mobile and allow you to schedule from any location.

Is there a way workers can fill out reports, and I can have the information in real-time?

Yes, with Connecteam, scheduling shifts is fast, and since the field software management is available on both mobile and desktop, you can schedule from any location. The great thing is that you can copy and paste shifts from Yes, reporting is a crucial part of your line of work and therefore most of the field service management software will offer you a detailed reporting system. These reports can be filled out directly from the field so that managers are updated with the data they need to pass on to their customers in real-time.

Will a field management software streamline my communication?

If you are currently calling or texting, it can take hours to keep up with your employees. Field service management software such as Connecteam speeds up and simplifies cross-employee and field-to-office communication.

The Bottom Line On Field Service Management Software

With all the knowledge of where the field service industry is headed, technology is the way forward. Customers want to have the answers now and don’t want to wait, and outdated methods could be costing your business. Your operations need to be efficient so you don’t lose your customer to the growing competition.

With so many field service management options on the market and lots of features, choosing shouldn’t be difficult. Once you have reports and other data in your hands in real-time, you will wonder why you didn’t convert sooner.