Does  your company suffer from ineffective or inefficient internal communication? If so, a team chat app will definitely help! We’ve listed the top 11 team chat apps in 2022 for you to choose from.

Table of contents
  1. Our Top Picks
  2. What to Look for in Business Chat Apps
  3. Top 11 Best Business Chat Apps in 2022
  4. What Are Business Chat Apps?
  5. How Do Business Chat Apps Work?
  6. What Are the Benefits of Using a Business Chat App? 
  7. How Much Do Business Chat Apps Cost?
  8. Frequently Asked Questions About Team Chat Apps
  9. Bottom Line On Top Team Chat Apps For Business

Whether it’s at work or at home, using live chat for instant communication has become the main way people interact on a daily basis, and it makes perfect sense. Why? Because chat is immediate, quick to send, immediately receive information, mobile-friendly (unlike emails), supports all media types, is easy to operate, and usually requires no training to start using. 

Now, your personal life aside, when it comes to the workplace, not just any solution will do. 

  • Recent research shows that just 56% of deskless workers in the United States feel connected and engaged with their employers
  • Job dissatisfaction could drive many younger deskless workers to seek more fulfilling positions elsewhere
  • 84% of deskless workers say they don’t get enough direct communication from top management, and only 10% feel strongly connected to their companies.
The cost of miscommunication in the workplace - Connecteam image

Effective and quick communication in the workplace is critical for any business to succeed in the future. Investing in a team chat app will improve your company’s internal communication, streamline daily operations, improve employee productivity, and increase employee engagement.  

We’ve done some deep research and have put together a list of the top 11 team chat apps in the market today. Sit back, relax, and consider which features would most benefit your business. 

Our Top Picks

1. Connecteam: Best all-in-one business chat app for teams

2. Troop Messenger: Good for secure communication

3. Slack: Good for maintaining employee productivity

The Best All-In-One Business Chat App: Connecteam

14-day free trial, no credit card required

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What to Look for in Business Chat Apps

Here are some important things to look for when choosing the best business chat apps:

  • Ease of use: An app with a visually pleasing user interface and is easy to use for employees who may not be so tech-savvy can save a lot of time.
  • Multiple types of communication: The more modes of communication a business chat app includes, the more dynamic and streamlined communication in your company will be. These can include instant messaging, employee alerts, video conferencing, and more.
  • Administration: Managers should be able to use their solution to efficiently manage teams, share information and easily decide who and who doesn’t have access to the app while maintaining data security.
  • Group capabilities: Business chat apps should allow managers to organize conversations into groups. Teams can then have specific conversations based on projects, topics, events, etc.
  • Workflow integrations: 3rd-party integrations to payroll systems, file storage systems (like Google Drive), content management tools, and project management tools can ensure that all work-related workflows are conducted on one app, as opposed to multiple ones.

Top 11 Best Business Chat Apps in 2022

With the Connecteam team chat app, internal communication is a breeze. It’s so easy for managers and employees to search through the employee directory and contact whomever they need. Not to mention that upper management can send targeted messages to specific departments or teams or send 1:1 private messages with a single employee. 

Make work communication fun and engaging by including videos, images, GIFS, links, files and more! In addition, a social feed allows managers to send company wide updates, post events, or even recognize employees who have performed above and beyond! 

A digital suggestion box, survey, or live poll enhances communication while also providing managers with valuable real-time feedback on how to improve the company. Connecteam provides businesses with real-time oversight and management over every aspect of internal communication

For whom?

Connecteam is an ideal fit for any industry with front line workers, deskless teams or remote staff. 

Key Features:

  • Employee directory

  • In-app chat (1:1/group)

  • Attach images, videos, GIFS, links, and more

  • Notifications and alerts

  • Surveys, suggestion box, live polls

  • Social feed for updates, announcements, events

  • Real-time oversight and management

  • Audio calls

Pros & Cons

  • Easy to use and implement

  • Top-notch customer service

  • Mobile, desktop, and kiosk access

  • Affordably priced

  • Does not provide integrations, as it’s an all-in-one solution

Pricing:

  • Premium plans start at $29/month for the first 30 users.

  • Free trial: 14-day free trial

  • Free-for-life plan: Yes, for up to 10 users, without limitations

Improve Your Company’s Internal Communication With Connecteam Today!

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Troop Messenger

Troop Messenger is a team chat platform intended for uninterrupted work conversations. This team chat app is available across diverse platforms such as Web, Windows, Mac OS, Android, and iOS. The functional features which are shown on the user interface are quite self-explanatory. 

With incredibly secure features and large storage size, you can easily participate in 1:1 or group conversations while screen-sharing or through video calling.

For whom?

A good fit for small businesses to large enterprises. 

Key Features:

  • Alerts and notifications

  • Discussion threads

  • Real-time chat

  • File sharing

  • Video conferencing

  • Contact management

Pros & Cons

  • Easy to use

  • Appealing user interface

  • Desktop and mobile access

  • Not many integrations

Pricing:

  • Pricing starts at $2.50/user per month.

  • Free trial: 30-day free trial

  • Free-for-life plan: No

Slack team chat app

Teams that work in hi-tech and need a team chat app for collaboration on projects can greatly benefit from Slack. It is an enterprise messaging chat solution and team collaboration app. Slack features incredible integration capabilities and bots to set automatic actions and notifications. It also allows 1:1 and group messaging, individual and team audio calls, and video conferencing. All you need is an email to invite an employee to join Slack.

For whom?

Large businesses and organizations.

Key Features:

  • Activity/news feed

  • Alerts and notifications

  • Audio calls

  • Discussion threads

  • Real-time chat

  • Video conferencing

Pros & Cons

  • Mobile access

  • Easy to use

  • Specially made for hi-tech and fortune 500 companies

  • Lack of vital integrations

Pricing:

  • Pricing starts at $8/user per month.

  • Free trial: Yes

  • Free-for-life plan: Yes

Microsoft Teams

Microsoft Teams team chat and collaboration app is made to integrate with other Microsoft products or Skype. If audio and video calls are what you’re looking for, Microsoft Teams is a great solution for you. Plus, if you already paid for Microsoft Office 365 Essentials or a Business account, integrating this chat app is simple. Keep in mind that Teams does require all users to have a Microsoft account.

For whom?

Good fit for small to large businesses. 

Key Features:

  • Alerts and notifications

  • Discussion threads

  • Real-time chat

  • Video conferencing

  • Surveys & feedback

Pros & Cons

  • Desktop and mobile access

  • Easy to use

  • Poor customer service

Pricing:

  • Plans start at $5/user per month.

  • Free trial: 30-day free trial

  • Free-for-life plan: Yes

Beekeeper team chat app

Beekeeper refers to itself as a “workforce idea-sharing and voting app”, that is supposed to make communication with your team easier. Users can receive company notifications and can send instant messages to other employees. Their encrypted data security means company data remains safe and secure. 

For whom?

Ideal fit for frontline workers. 

Key Features:

  • Activity/news feed

  • Alerts and notifications

  • Audio calls

  • Discussion threads

  • File sharing

  • Real-time chat

  • Surveys & feedback

Pros & Cons

  • Easy to use

  • Desktop and mobile access

  • No image attachment capabilities

Pricing:

  • Contact Beekeeper representatives for custom pricing quotes.

  • Free trial: Yes

  • Free-for-life plan: No

Rocket Chat

Rocket.Chat is not just a team chat app, but rather a “communication hub”, as they call themselves. This chat app is designed for team communication and collaboration with your team. 

Managers and employees can share files, chat in real-time, or switch to video/audio conferencing. This software also offers complete access to the source code, so you can fully customize, extend, or add new functionality to meet your requirements.

For whom?

Ideal for companies with high regulations or with sensitive business or client information. 

Key Features:

  • Real-time team chat

  • Audio and video calls

  • Screen sharing

  • Share files

  • SSO

Pros & Cons

  • Desktop and mobile access

  • Users report poor customer service

Pricing:

  • Pricing plans start at $2.40/user per month with a minimum of 10 users.

  • Free trial: 14-day free trial

  • Free-for-life plan: Yes, but not as a SaaS.

Google team chat app

Google Chat app (ex-Google Hangout) is what some users refer to as “The Google’s version of Slack” for team messaging and workplace collaboration. 

Google Chat helps teams collaborate easily and efficiently with direct messages and group chats. You can set dedicated virtual rooms to house projects over time, plus threaded conversations. This tool makes it simple to track progress and follow up on tasks. 

For whom?

Google Chat is a good fit for small to large businesses

Key Features:

  • Screen sharing

  • Messaging, voice, and video calls

  • Virtual rooms

Pros & Cons

  • Easy to use

  • Mobile access

  • Poor customer service

Pricing:

  • Pricing plans start at $6/user per month.

  • Free trial: No

  • Free-for-life plan: No

WhatsApp team chat app

Apart from the regular popular chat services that most people are familiar with, this provider offers a separate app called WhatsApp Business, aiming to make it easier for businesses & their customers to interact with each other.

Although we couldn’t ignore this team chat app, considering its popularity, we think it’s far from ideal for work-related communication. In fact, a lot of managers and employees were raising concerns about using the app for organizational purposes, such as overflow of irrelevant and distracting information and even shaming and fights between employees.

For whom?

Good fit for small businesses.

Key Features:

  • Personal & Business Profiles

  • Voice messaging & calls

  • Messaging tools with auto-replies (WhatsApp Business only)

  • Messaging statistics (WhatsApp Business only)

  • WhatsApp Web desktop version

  • WhatsApp Business APIs for medium and large businesses ((WhatsApp Business only))

Pros & Cons

  • Easy to use

  • Mobile access

  • Poor customer service

  • No oversight or management

Pricing:

  • WhatsApp and WhatsApp Business are free to download and use.

  • Free trial: No

  • Free-for-life plan: yes

flock user interface

With Flock, you can send instant messages or start group channels to message your teams. Additionally, employees can share to-do lists, reminders, polls, and notes to keep everyone in the loop and up to date. Flock works seamlessly with other apps as well, such as Google, MailChimp, Dropbox, Jira, Trello, and more. 

For whom?

Good for teams of all sizes. 

Key Features:

  • Activity news feed

  • Alerts and notifications

  • Audio/video conferencing

  • Chat and messaging

Pros & Cons

  • Desktop and mobile access

  • Easy to use

  • Poor customer service

Pricing:

  • Flock premium plans start at $6/user per month.

  • Free trial: Yes

  • Free-for-life plan: Yes, with a maximum of 20 users.

ringcentral user interface

RingCentral allows companies to send 1:1 messages, set video meetings, and a business phone if needed. RingCentral integrates with over 100 different softwares, such as Salesforce and Google Workspace. Get real-time insights on how your team uses the messaging, video, and phone tools provided. 

For whom?

Good business of all sizes. 

Key Features:

  • Audio and video conferencing

  • Messaging

  • Call logging and monitoring

  • Contact management

  • Employee directory

Pros & Cons

  • Desktop and mobile access

  • Easy to set up

  • Poor customer service

  • Users report some features are difficult to use

Pricing:

  • Pricing starts at $29.99/user per month for a maximum of 20 users.

  • Free trial: Yes

  • Free-for-life plan: No

wire user interface

Wire boasts that they are the most secure conferencing software available on the market. Wire provides video conferencing, chat and messaging, file sharing, and screen sharing. 

For whom?

Wire is a good fit for businesses looking for secure communications.

Key Features:

  • Forums and discussions

  • Live chat and messaging

  • Screen sharing

  • Audio and video conferencing

Pros & Cons

  • Desktop, mobile, and kiosk access

  • Secure messaging

  • Users report some glitches

Pricing:

  • Pricing starts at $5.83/user per month.

  • Free trial: 30-day free trial

  • Free-for-life plan: Yes

Reviews

Pricing (for 50 users)

Free Trial

Free Plan

4.8/5

 

Starts at $39/mo for 50 users

 

14-day trial

 

Start For Free

Yes, up to 10 users

4.8/5

 

$125 per month

 

Yes

No

 

4.7/5

 

$335.50 per month

 

Yes

Yes

4.4/5

 

$200 per month

 

Yes

Yes

 

4.6/5

 

Contact representatives for custom pricing

 

Yes

No

 

4.3/5

 

$200 per month

 

Yes

Yes

4.6/5

 

$120 per month

 

No

No

4.7/5

N/A

No

Yes

4.5/5

$225 per month

 

Yes

Yes

4.2/5

$1399.50 per month

Yes

No

4.5/5

$382.50 per month

Yes

Yes

Reviews

4.8/5

 

Pricing (for 50 users)

Starts at $39/mo for 50 users

 

Free Trial

14-day trial

 

Start For Free

Free Plan

Yes, up to 10 users

Reviews

4.8/5

 

Pricing (for 50 users)

$125 per month

 

Free Trial

Yes

Free Plan

No

 

Reviews

4.7/5

 

Pricing (for 50 users)

$335.50 per month

 

Free Trial

Yes

Free Plan

Yes

Reviews

4.4/5

 

Pricing (for 50 users)

$200 per month

 

Free Trial

Yes

Free Plan

Yes

 

Reviews

4.6/5

 

Pricing (for 50 users)

Contact representatives for custom pricing

 

Free Trial

Yes

Free Plan

No

 

Reviews

4.3/5

 

Pricing (for 50 users)

$200 per month

 

Free Trial

Yes

Free Plan

Yes

Reviews

4.6/5

 

Pricing (for 50 users)

$120 per month

 

Free Trial

No

Free Plan

No

Reviews

4.7/5

Pricing (for 50 users)

N/A

Free Trial

No

Free Plan

Yes

Reviews

4.5/5

Pricing (for 50 users)

$225 per month

 

Free Trial

Yes

Free Plan

Yes

Reviews

4.2/5

Pricing (for 50 users)

$1399.50 per month

Free Trial

Yes

Free Plan

No

Reviews

4.5/5

Pricing (for 50 users)

$382.50 per month

Free Trial

Yes

Free Plan

Yes

What Are Business Chat Apps?

Business chat apps are software solutions designed to help employees and managers communicate more efficiently and effectively. All users in the same company, as long as permitted by administrators, can communicate with each other, often in a variety of ways. These include 1:1 messaging, group chats, video conferencing, and more. 

Business chat apps also act as a platform where information is centralized, meaning that users can share work-related data and files with each other. They usually include features that allow teams to digitally collaborate with each other on projects and assign tasks.

How Do Business Chat Apps Work?

More often than not, business chat apps boast typical communication-oriented features such as video conferencing, the ability to send audio clips, and team chat messaging. While some apps don’t necessarily include all of these features, there tends to be an overlap, and without a doubt, team chatting features seem to be the most prevalent feature throughout.

Business chat apps always provide users with the ability to message one another. Through this chat functionality, they can usually share a wide variety of media types, from GIFs and videos to images and files. Emojis and audio recordings are also common.

What Are the Benefits of Using a Business Chat App? 

  1. Keep Everyone In The Loop

A team chat app is an easy way to make sure all departments and teams are on the same page. Instead of having to disseminate tons of paperwork and documents, companies can now go completely digital and streamline their internal communication for more efficiency. 

  1. Increase Employee Engagement

A robust team chat app, like Connecteam, provides users with a digital social feed where employees can like and comment on company updates, news, or events. Additionally, managers can set up a digital suggestion box, surveys, or live polls to further increase employee engagement and collect actionable feedback

  1. Real-Time Oversight

A team chat app provides managers with complete oversight of their internal communication. With alerts and notifications, managers can be sure that every employee has seen and read messages. Gone are the days of e-mailing; companies are now moving to team chat apps to improve operational efficiency and internal communication. 

How Much Do Business Chat Apps Cost?

In terms of paid plans, even the best business chats apps can vary in price drastically depending on the features and capabilities they possess. There are some solutions like Troop Messenger and Google Chat that cost $125 and $120 per month for the first 30 users, respectively. Then there are solutions like RingCentral that are much more expensive and cost a whopping $1399.50 per month for 21-50 users.

It’s worth noting though, that many of these apps provide free trials, meaning that you can try out their most basic features to determine which solution is the best fit for your business before upgrading.

Connecteam’s free trial lets the first 50 users search for fellow contacts, communicate with all team members, receive company updates, and supply feedback via surveys. All of this can be done from one’s mobile device.

Many more advanced sub-features are available if you choose to upgrade to the Basic plan, which costs $29 per month for up to 30 users. If not, then you can keep the free plan forever, making this the best free team chat app for value.

Frequently Asked Questions About Team Chat Apps

Is a business chat app suitable for all my team members?

This really depends on the app. Some are much easier to use and implement than others. As team chat apps go, Connecteam is a great solution for companies with less tech-savvy employees and requires little to no training to start using. 

Can the chat be monitored?

Yes, most apps allow managers to monitor messaging. There are a few tools that do not allow managers to control private messages, which you should try and avoid. With Connecteam, all messages and comments can be monitored and deleted if they are inappropriate in any way. Furthermore, if you need to offboard an employee, for whatever reason, they will not have access to the application or any chat history after they have left the company. 

Do team chat apps work on every phone?

No. Before choosing a team chat app, you should ensure that it works on iOS and Android. In addition, some chat apps work better on desktop, and if most of your employees are on-the-go, this may not be a good solution for your company. The Connecteam team chat app is specifically designed for deskless employees, frontline workers, and remote teams who are rarely behind a desk. 

Bottom Line On Top Team Chat Apps For Business

Team chat apps are a natural go-to solution for communicating with employees, both for small businesses and big organizations.

It allows for quick interactions and data sharing during the day, and it helps to keep employees engaged and productive. When you’re dealing with remote employees, there’s no other way to effectively manage them without a team chat app. 

The best work team chat apps will be affordably priced, provide a free trial, are easy to use, and provide more than just a communication solution. With the Connecteam all-in-one employee management app, you can easily streamline your internal communication, among many other features that help reduce day-to-day friction and expedite daily operations. 

Reinvent communication in your organization with Connecteam’s business chat app