Let’s face it – you can’t run a security business without security guards. And the only way you can ensure that your employees are doing a good job is by providing them with detailed, comprehensive training. But where do you start? Here are some key steps and tools to help you create your very own security guard training program.
Whether you already run a security business or you’re looking to enter the market, you already know that training your security guards should be high on your priority list.
If you don’t – check out the numbers.
Between 2001 and 2014, the rate of serious injuries caused by security guards doubled. Seeing that security guards can often find themselves in high risk environments – detailed, comprehensive training is absolutely key to bringing these numbers down.
We suggest following the steps below, combined with the very best software tools. This way, you’ll be able to build and implement a security guard training program that helps your employees do their job effectively, affordably, and most importantly – safely.
Use The Latest Technology to Implement Your Security Guard Training Program
There are many noteworthy security guard software solutions available today that let you create, distribute, and track the progress of security guard training programs simply and quickly.
But if you want to make changes to your program, cloud-based software lets you do that pretty much from anywhere at any time.
With the Connecteam all-in-one security app, you can move your security business forward and gain full control over your security guards.
Whether you need to order uniforms, have a guard of the month contest, update security guards about the new procedures, or get emergency reports and send them to the relevant manager, you can do all of this with just a couple of clicks.
Also, you can send updates to relevant individuals, groups within the company or a specific shift/patrolling unit.
Here are some of the following ways that Connecteam can help you train your security guards.
- Use Connecteam’s employee training software to create security guard training programs for your employees from one place with documents to read, and media files to watch.
- Create training forms and checklists to cover all bases.
- Schedule your security officers’ shifts.
- Track working hours and overtime.
- Send and receive immediate individual messages or mass updates.
- Collect signed digital incident reports with pictures to your mobile phone.
You can use this all-in-one app’s checklists feature for a variety of different cases, such as:
- Start and end-of-shift reports
- Supervisor inspection reports
- Incident reports
- Accident reports
- Customer complaint reports
- Uniform order forms
- Alert response reports
- Weapon cleaning forms
By moving the training program from the cluttered spreadsheets and separate training materials to the mobile app, you get the ability to train hundreds of guards at one time.
Save time and money with a unique onboarding process and create a security guard knowledge base where everything is available and transparent, including video content.
Connecteam’s security guard training app is both effective and easy to use. Also, getting started is easy and free for the first 50 users.
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Now that you have your own security guard training software, it’s important to have a more holistic understanding of how to build a security guard safety training program for your employees.
What Kind Of Security Guard Training Is Available?
Until recently, security officer positions did not require much training or qualifications. Many security jobs only require a GED and a clear criminal record.
And yet, this job requires many skills and responsibilities. Therefore, it also requires a great deal of experience and training.
If you want your security guard company’s employees to be ready for modern challenges, perform at a high level, deliver excellent customer satisfaction, and also pass government regulations, then there are no two ways about it: you need a security guard training program, today.
What Are the Basics of Security Guard Training?
Some of the main security guard training topics include:
- Guarding and monitoring premises
- Operating surveillance equipment
- Preventing theft
- Communicating quickly with emergency services
- Escorting individuals around a site or off the premises
- Assisting in the secure transportation of money or highly-priced goods
- Making quick decisions and prioritizing duties
What Should Definitely Be Included in Security Guard Training?
The following security guard training topics should be covered in the program you’re building:
- Learning to maintain a high visible presence to deter illegal behavior
- Civil and criminal law understanding
- Emergency procedures
- Boosting your awareness of relevant legislation and laws
- How to detect, deter, observe and report
- Drug awareness
- Fire safety awareness
- Learn how to search individuals
- Escorting techniques
- Learn how to assess a situation
- Deescalation techniques
- Conflict resolution
- First Aid
- Monitoring and controlling traffic movement (in all seasons, including winter)
- Access control – checking baggage and vehicles for illegal substances
- Crowd control
- Observing and identifying hazards
But how to train security guards is the big question that many business owners need answers to. So, consider this guide as your easy button.
Simply read on to find out what should be included in any security guard training program.
What Every Security Guard Training Program Must Include
Whether your security guards are patrolling the mall, neighborhood playground, or doing armed security for sensitive facilities, your training program must start with the two following things:
At its core, a good professional vision statement describes what winning looks like for your company. It provides the ends, not the means.
Training Requirements Document (TRD)
Your security guard training program needs to address the needs of the entire organization. Start by creating a “training requirements” document (TRD). The main features of your TRD should include the following:
- Your regulations and their requirements
- Safety training, especially if your guards are armed.
- Voluntary certification for guards at the end of their training.
- The conditions of the training. How much does building the program cost? How long will it take? The major cost associated with training is the time your officers are taking from their duties. That’s why leading companies are switching to online onboarding, preferably delivered through mobile apps, so officers can train on-the-job or at their preference.
- Training materials – your TRD should include a “curriculum.” If your training program is just meant to comply with regulations, then it’s simple enough to find reference material for resources without too much effort. For example, the state of California requires all security guards to complete the Power of Arrest training. The manual is available online and you could download it to a mobile training app and have your guards complete it from anywhere, at any time.
What Makes A Good Security Training Program Great
The best way to make a good training program great is to listen to your employees. Make them a part of the conversation and decision-making process. After all, your security guards are the ones that will put their training to practice.
In fact, training is a cyclical process and their experience in the field can help you improve and keep your training up to date and relevant.
You can use a digital solution like Connecteam to turn your TRD into a survey tool. Here are some potential questions you could ask your security guards:
- What regulations do you think are important to comply with?
- Do you feel safe at work?
- Are there safety protocols you feel are lacking?
- Are there any training certifications you think should be required to perform your job?
- How would you like to complete training modules?
- What are some course materials we should start covering in training?
Factors Shaping Security Guard Training Development
The following three factors are important because, collectively, they define the environment in which the training development is currently taking place.
Various Security Threats
As security officers, you’re charged with protecting the public from various types of harm. Here are some examples:
- The threat of weapons of mass destruction, terrorism, political unrest, and economic instabilities.
- Missions and joint operations within local, state, and national law enforcement.
- Rapidly unfolding ambiguous scenarios with little time to reach complex decisions.
Obviously, a supermarket security guard (for example) won’t need to go through the same counter-terrorism training as a SWAT unit. However, any training program in this day and age should consider the above factors.
Technology is the biggest catalyst for change, and we’re not just talking about the security industry.
The resources for any successful training program should include training on new surveillance technologies and other new tools of the trade.
You must consider state of the art technology available to the industry. Tech-savvy professional security officers are already a necessity. They bring added value to the customer, in the form of advanced and quick problem solving, that much is clear.
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Also, for the security officer, learning new technologies can help them expand their career opportunities, and better prepare them for the challenges to come, turning the job description from a dead-end job to one with a promising career path.
New technology makes it easier and more effective for security officers to protect their people, facilities, and assets.
Regulations and Reforms
The security industry is a heavily regulated one. But, you already know that. As noted above, if anything changes, technology will likely be behind it. Technology is already changing the industry by taking a significant portion of violence and crime online, which has created a whole new division of security called cyber-security.
However, technology also has a direct effect on security concerns in the offline world too. These concerns will likely be reflected in new regulations and reforms required by security officers. That’s why flexibility is imperative in any training program you implement.
Your training program needs to reflect new regulations and industry reforms quickly and easily. Once changes are made to the program, they need to be distributed to the workforce quickly and enable you and them to comply with regulations.
So, make sure your security guard training program is flexible enough to make quick adjustments as they come along.
Addressing Common Training Program Concerns
When creating a security guard training program, you’re going to need to jump over a few hurdles first.
You can expect to deal with some push back as you try to move forward, and here’s how you can deal with the most common causes:
- We don’t have the budget: companies that have a formalized training program have 218% higher income per employee. The same companies also enjoy 24% higher profits than similar companies in the same industry that don’t have formalized training. Research by DDI demonstrates that training increases operating income by 52% and improves productivity by 81%!
- We don’t have IT support: actually, you don’t need it. Cloud-based software has made a great deal of their IT support jobs redundant. There are several mobile app platforms that are cloud-based and help users manage documents. Some are so simple to use (like Connecteam) that you can upload your training program to their platform in no time at all. The really exceptional ones will provide on-demand support to help you complete the process.
- This requires too much effort: in reality, any time you’re not training your workforce, you’re losing money. That being said, setting up a new training program for your security company can be a daunting task. But it doesn’t have to be. As the saying goes – don’t leave for tomorrow what you can (and should) start today.
The Bottom Line On Security Guard Programs
Like security guards, you are charged with keeping people and property safe and preventing crime. However, there’s one thing you can’t stop: time.
As time goes by, the security industry changes too, adapting to new requirements, challenges and regulations.
But there is always room for new technology that can and can make security companies more efficient and productive – whether it be through scheduling your guards, training them or tracking their time.
Ultimately, the best way for you to generate value for your customers is to develop and maintain a highly qualified and capable security force.
After all, it’s what your customers expect. So beat the competition by having the best workforce on the clock.
Move Your Business Forward with an All-In-One Security Guard Training App
Schedule, track time, communicate and train your employees from one place with Connecteam’s security guard training app.