Honest ZenMaid Review 2025: Pros, Cons, Features & Pricing

ZenMaid Pricing 

ZenMaid offers 3 subscription tiers: Lite, Essentials, and MAX. You pay a base monthly fee plus a monthly per-user fee. Currently, there’s no annual billing option.

Plan	Lite	Essentials	MAX
Price (billed monthly)	Base fee $19/month + $4/user/month	Base fee $39/month + $14/user/month	Base fee $49/month + $24/user/month
Customer appointment limit (monthly)	Up to 40	Unlimited	Unlimited
Best for	1-person or 2-person cleaning teams	Small cleaning teams not requiring availability tracking	Mid-size cleaning teams needing streamlined operations
GPS time clock	✅	✅	✅
Standard scheduling	✅	✅	✅
Invoicing and payments	✅	✅	✅
Standard reporting	✅	✅	✅
Customer booking forms	✅	✅	✅
Cleaner checklists *Coming soon*	✅	✅	✅
Worker/Customer SMS notifications	✅	✅	✅
Time clock (including GPS tracking)	❌	✅	✅
Scheduling assistant (“Spotfinder”)	❌	✅	✅
Availability and paid time off (PTO) *Coming soon*	❌	✅	✅
Third-party integrations	❌	✅(Limited)	✅(All)
Advanced reporting	❌	❌	✅

The platform offers a 14-day trial, and you must add your credit card details. I wish ZenMaid had let me pick a plan before making me commit to an auto-payment in 14 days. Instead, it automatically put me on Essentials, the mid-tier plan. Granted, you can switch to another plan while on the trial, and there’s a 30-day money-back guarantee.

You pay extra for SMSs you send to workers and clients. SMS pricing starts at $14 for 125, and you get a 35% bundle discount when sending over 375 texts per month.

The cheapest 2 pricing tiers suit small teams that don’t need availability and PTO tracking. Lite doesn’t include time tracking, so it suits freelance cleaners or tight-knit small teams with high levels of trust. MAX is the go-to choice for larger teams needing PTO and availability tools, plus advanced reporting.

ZenMaid’s pricing is mid-range. For example, Jobber is pricier, especially for larger teams with over 20 users. Meanwhile, competitors like Hubstaff are cheaper and have similar feature sets (e.g., time tracking, scheduling, and invoicing). Connecteam, for instance, offers a bargain—it’s completely free for up to 10 users and starts at just $35/month for up to 30 users.

Here’s a high-level comparison of ZenMaid’s pricing versus direct competitors.

Team size	ZenMaid (Essentials)	Jobber (Connect)	Hubstaff (Team)	Connecteam (Advanced)
	View pricing	View pricing	View pricing	View pricing
10 Users	$179/month	$274/month	$100/month	Free for life — All features and dashboards
20 Users	$319/month	$564/month	$200/month	$49/month
30 Users	$459/month	$854/month	$300/month	$49/month
50 Users	$739/month	$1434/month	$500/month	$79/month
		Read our full Jobber review	Read our full Hubstaff review	Learn more about Connecteam

ZenMaid Usability and Interface 

I liked the look and navigation of the ZenMaid platform. First off, the software is quick, with no observable lags or bugs. This lets you get on with scheduling and booking without delay. Also, the interface isn’t at all overwhelming. Tools are clearly labeled, making ZenMaid suitable for non-techy users (cleaners and admins alike).

I like that quick actions—such as “Create new appointment” or “Add new contact”—are accessible just by hovering over their respective feature toolbar buttons. There are other time-saving design elements, too, like the all-in-one search bar that lets you look for customer names, appointments, reports, and more.

After testing a fair few scheduling solutions, I feel ZenMaid has a much quicker learning curve than more convoluted platforms like Clockify. Plus, I like that you can easily customize client-facing assets, such as booking forms and invoices.

Mobile app 

Having downloaded the ZenMaid mobile app, I appreciate its speed and straightforward design. There are 3 main sections: a dashboard with stats (such as % returning customers), a team calendar, and a notifications list—which doubles as an admin activity log. 

Employees can track time on published appointments only (there’s no standalone time clock like there is on Connecteam or Toggl Track). As an admin, you can view customer bookings, create schedules, and add customer and employee records—but not much else. For example, reporting, admin settings, and invoicing aren’t available.

I tried using the app offline and couldn’t. This could be an issue if workers have limited mobile connectivity and can’t access the property’s Wi-fi.

Overall, though, ZenMaid is a well-functioning, fit-for-purpose mobile app.

Menu Item	Admin		Employee
	Web App	Mobile App	Web App	Mobile App
Time and attendance tracking
GPS time clock	❌	✅	❌	✅
Clock in/out notifications	✅	✅	❌	❌
Payroll exports	✅	❌	❌	❌
Scheduling
Create and recur appointments	✅	✅	❌	❌
Team calendar	✅	✅	❌	❌
Job details	✅	✅	✅	✅
Client management
Add contacts	✅	✅	❌	❌
Customize booking forms	✅	❌	❌	❌
Create invoices	✅	❌	❌	❌
View payments	✅	❌	❌	❌
Reporting
Custom reports	✅	❌	❌	❌
Activity log	✅	❌	❌	❌
Management features
Integrations	✅	❌	❌	❌
User permissions	✅	❌	❌	❌
Client billing settings	✅	❌	❌	❌
General settings	✅	❌	❌	❌

ZenMaid Core Functionalities 

ZenMaid is a scheduling, time tracking, and booking management app for cleaning teams. Here are its feature highlights based on my extensive testing and conversations with support reps.

ZenMaid scheduling

I found it easy to create cleaning schedules in ZenMaid in just a few clicks. First, you can customize the schedule using the calendar, list, dispatch, or map views. Also, to distinguish between different appointment types, you can color-code schedules by cleaner, team, status (open/finished), recurrence, and payment status.

When editing appointments, you can add date, time, and location details, along with customer and cleaner profiles, billing details, custom fields, and times when appointments recur. Once the appointments are saved, you can drag and drop appointment blocks in the schedule, send email or text reminders to workers and clients, and view appointments’ activity logs.

Unfortunately, you can’t leave appointments open for cleaners to claim or enable them to swap jobs with each other in case of availability issues.

That said, I really like Spot Finder—a smart scheduling assistant. It helps you find spots for recurring jobs based on cleaners’ schedules. This still requires a manual process where you view and pick free slots in workers’ schedules, so it isn’t as quick or convenient as the 1-click scheduling offered by other solutions—take, for instance, Connecteam’s auto–scheduler. Even so, it’s a very handy tool.

When you manually assign team members to appointments, the app tells you if there’s a clash (for instance, if a team member is booked with another client).  

I like that ZenMaid just added a checklist feature to appointments. You can create custom checklists from scratch or use ready-made ones (including deep, standard, and move in/out cleaning). Cleaners simply check items off as they work, and you see real-time progress and individual time stamps.

Availability and time off tracking are coming soon to the MAX plan. 

ZenMaid GPS time tracking

Cleaning staff can track time against published appointments on the ZenMaid mobile app. The app also tracks their GPS locations while they’re on the clock, which helps you ensure everyone’s in the right place. You and your team members can also edit time entries manually.

I like that, alongside clock-in and clock-out times, there’s an “On my way” button in workers’ appointments. Provided you instruct cleaners to always use it, this feature tells you whether schedules are going as planned or if staff need further support. You can also automate “on my way” SMS messages to clients.

You get clock-in and clock-out notifications, and employees get reminders before assigned jobs. However, I would’ve also liked to see advanced customizations (offered by competitors such as Connecteam), including:

• Allowing staff clock-ins within a custom geofence area only.
• Requiring manager approval if cleaners are clocking in late (e.g., 15 minutes).
• Defining overtime hours and pay rates, and customizing restrictions and notifications for clocked overtime hours.
• Letting workers track break times and mandating breaks based on state labor laws and company policies.
• Letting workers track time outside of published appointments in case of last-minute client requests or other unexpected issues.

You can, however, customize how early your staff can clock in (e.g., 10 minutes before).

ZenMaid payroll calculation

You can also export payroll calculations from ZenMaid. You input your workers’ hourly rate, flat rate, or % revenue share. The payroll tool calculates how much you owe based on workers’ clocked hours (or their scheduled appointments when you don’t track their hours). I like that you get a clear breakdown of each employee’s appointments and earnings. Plus, you can quickly edit data such as pay rates or hours worked.

You can download this data as a .CSV file. You can then upload it to your payroll platform, which adds some hassle and error risk to the process. Compare this with competitors: Using Connecteam, for instance, you can send timesheets straight to platforms including QuickBooks and Gusto, minimizing time and error.

ZenMaid client management

ZenMaid is an excellent choice if you want to manage cleaning staff and clients in one go. Tools include custom booking forms, estimates, invoicing, payment processing, and a contact database with custom fields (e.g., pets, number of bedrooms). 

I like that the booking form shows customers the price per room / square meter / work hour, and they can select how many of these they require. You can add custom questions and prices, too—for example, you might charge more for kitchens than for bedrooms. If you activate these features, clients can see their estimates immediately in the form and pay for bookings in advance.

Overall, you’re saving yourself some admin costs by smoothly integrating client-facing booking and employee dispatching. For instance, you can auto-add new bookings as cleaning appointments in your team calendar. 

Furthermore, clients receive SMS notifications a certain number of hours and/or days before their appointments. You can also request client reviews via email, which can help you win new business.

This is a highly competitive feature that industry-agnostic schedulers such as Homebase, and Planday don’t offer. That said some competitors, including Clockify, offer invoicing capabilities (without payments, bookings, or client comms perks).

ZenMaid integrations

ZenMaid offers an intriguing integration package. Through Zapier, a software that connects different software, you can create ZenMaid workflows with +5,000 apps, including accounting software, payment processors, collaboration apps, email automation software, and other scheduling platforms. 

With practice, you can create new “Zaps” (i.e., workflows) within minutes. For example, you can automatically create new ZenMaid contacts from Square customers and save 1-off and recurring appointments as Google Calendar events. 

Hopefully, ZenMaid will enable third-party integrations with payroll software soon.

ZenMaid Security Features 

ZenMaid transparently highlights the types of data it collects and how it uses this data. This ranges from your account’s email address and business location to your devices’ IP addresses and your mobile operating system.

The vendor uses end-to-end RSA encryption for data protection and a PCI-compliant, AES-256 encrypted payment service for processing your clients’ credit card payments to you. 

Currently, multi-factor authentication and biometric login options aren’t available. 

Also, user permissions aren’t very customizable. Cleaners have access to appointment details but can’t access company revenue or other reporting data. You can grant them permissions to view appointment prices and customer contact details, which is nice. But you can give your office managers permissions to view only appointment prices, company revenues, and report exports.

I was concerned to read, in its terms of service, that “ZenMaid does not warrant that … (ii) the service will be uninterrupted, timely, secure, or error-free.” Not guaranteeing security (at the best of its ability) isn’t a sign of cybersecurity excellence in my book. 

However, there’s a useful physical security measure I haven’t seen on other apps. Cleaning staff, who often work alone in client locations, can discreetly tap an “SOS alert” button, which notifies office staff that something’s wrong at the appointment location.

ZenMaid is GDPR-compliant in the European Union and the United Kingdom.

ZenMaid Reporting & Analytics 

I tested ZenMaid’s reporting feature during my trial—it’s fairly extensive. First, you can export tons of data to .CSV files. This includes:

• Appointment data, such as start and end times, customer names, and custom fields.
• Assigned cleaner data, such as names, pay rates, and clock-in and clock-out locations.
• Invoice data, such as amounts, charge dates and times, payment statuses, taxes, and card types.

Customizing your data sets is easy: Just tick and untick the data you want in your file.

Also, when I tested the platform, there were 13 ZenMaid-made reports I could access readily. Here are some interesting ones:

• Hours by cleaner and customer (scheduled or clocked).
• Revenue and expenses.
• Revenue by customer custom field.

The last one is particularly useful because you can add any data type as customer custom fields. For instance, you could track which staff members clients prefer and whether they have pets. This helps you better understand your clientele and tailor future services to them.

For the ready-made reports, you can select a time period, click “Run report,” and get a table and chart with the data. I would’ve liked some more filters to customize my reports further, but overall, this feature was strong. 

ZenMaid Customer Support 

ZenMaid offers email and live chat support and no set hours. I tested both—my email was answered within half an hour. First chat replies were quick, while subsequent ones took a few hours. That said, answers were knowledgeable and to the point.

I also found the help center extensive, with in-depth instructions—for instance, on how to automate client text messages. I like that ZenMaid offers a free 30-minute onboarding call where the team helps you configure settings and answers questions. They can also input your customer data into your account for you, free of charge.

What are ZenMaid’s Review Ratings from Review Sites?

(As of February 2025)

Capterra: 4.6/5
G2: 4.7/5
Software Advice: 4.6/5
GetApp: 4.6/5
Google Play Store: 3.2/5
Apple App Store: 4/5

ZenMaid App Review 

ZenMaid is a great scheduling and booking app for small cleaning teams, especially those with returning customers. Its top advantage is that it combines employee dispatching with booking and invoicing, reducing back and forth.

However, ZenMaid doesn’t have payroll integrations, and its availability and time off features are on the top-tier plan only. Larger cleaning teams with complex schedules and workflows may prefer the advanced customizations of an all-in-one platform. 

Connecteam: The Better ZenMaid Alternative

Connecteam is an all-in-one cleaning business software that lets you schedule team members and manage your work in the field. I found its functionality more advanced than ZenMaid’s in a few key areas.

Connecteam’s employee scheduler lets you save appointment templates, which you can quickly modify, save, and recur for different clients and jobs. Workers can request time off, self-assign on open shifts, and swap shifts for easy coverage. 

Plus, the tool can auto-assign shifts based on availability and qualifications—I love that this takes just 1 click. 

With the Wix booking integration, clients can book appointments, and these are automatically synced with your Connecteam schedules.

The employee time clock lets cleaners clock in and out with one tap and manually edit time entries. You can track staff’s real-time GPS locations while they’re on the clock and limit time tracking to geofenced areas at client sites. You also get alerts when employees forget to clock in or dip into overtime hours.

Connecteam also lets you customize digital forms and add them to cleaning appointments. For example, your workers can fill in incident report forms or work order forms. I found these super easy to build, with intuitive section blocks and multiple question types (including dropdowns, images, and signatures). Separately, custom checklists can guide cleaners through multi-step tasks, such as deep cleans.

Plus, you get other essential tools to set your team up for success. To mention a few, there’s:

• An online team chat so you can reach cleaners and teams ASAP.
• Employee task tracking so you can check task status and fix bottlenecks.
• A knowledge base where workers can access company and job-related guidelines.
• User access customizations, including giving clients schedule viewing permissions.

Connecteam is free forever, all features included, for teams of up to 10 users. Its pricing starts at just $29/month for 30 users + $0.5/user/month per additional user.

FAQs 

Yes, ZenMaid offers a 14-day free trial of the mid-tier plan, Essentials. You can test features such as scheduling, time tracking, invoicing, and reporting on your desktop and mobile app. You can also arrange a free 30-minute onboarding call with a representative.

No, ZenMaid isn’t HIPAA compliant. If your cleaning company has clients in the healthcare industry (such as care homes), you shouldn’t use the booking and scheduling app to store or process protected health information (PHI).