Season 1 • Episode 9

Employee Training: A direct link to employee performance and customer retention & loyalty!

About this episode

2022 is officially over!
So it’s a good time to get to know Yuval a little bit better 🙂

In this episode, we talk about Employee Training and its impact on employee performance and therefore customer satisfaction, retention, and loyalty.

We cover the following topics:

  1. The importance of Frontline Employee’s Performance
  2. What affects their performance
  3. Career Advancement as key to retention
  4. Employee training
  5. How to train them

So, what a proper employee training program, mindset, and method can do for your business:

  • According to a report by SHRM, companies that offer comprehensive employee training programs experience 24% higher profit margins than those that don’t.
  • A Deloitte study found that companies with successful employee training programs have 218% higher income per employee than those without.
  • According to Gallup, organizations that invest in employee development programs have an average of 24% less turnover than those that don’t.
  • According to the same Gallup study, companies with strong employee training programs experience 70% greater engagement than those without.
  • A study by the American Society for Training and Development (ASTD) found that companies that offer training programs are 126% more likely to see increased productivity.
  • There’s a famous quote by Richard Branson:

“Train them well enough so they can leave, treat them well enough so they want to stay”

In 2023 employee training and career advancement are key!

Here are some resources that can help:

The Ultimate Guide to Starting Successful Employee Training Programs

10 Best Employee Training Software 2023

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See you in the next episode!

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