Security service is a very important and very lucrative business generating over 30 BILLION dollar revenue in the US every year, so no wonder more and more security guard companies are entering the market or deciding to expand and grow their business.
If you’re still considering and thinking if you should enter this market and start a security guard company in 2020 just see those numbers, then check the latest police reports or just watch the news. With the number of crime attempts that happen daily worldwide, no doubt that kind of business will always be in demand.
But if you’re one of those lucky ones, who already own or manage a security guard service company looking to grow and develop your staff, we’ve created this comprehensive guide on how you should go about creating a powerful training system for your security guard officers.
Security guards have one of the toughest jobs there is with actual responsibility for crime prevention, not to mention human life. So hiring the right people and then creating a robust security guard training for your new and existing security officer’s manpower — is the guarantee of their great service, the results of which you will see in your business revenue.
Connecteam is proud to be the main software and employee app partner for over a hundred security companies in streamlining their daily operations.
While security guard HR managers and training managers choose the Connecteam security app for the checklists, workflows, security guards scheduling, and training capabilities, we are also among the top professional apps the security officers themselves love using and find most helpful, thanks to the handy clock in into shifts from their own phone, instant chat and staff directory communication features, and simple user interface that just saves time.
So, we’ve combined all that experience and knowledge of this industry and created this comprehensive guide on how to create a winning training program for the security personnel.
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What Kind Of Security Guard Training Is Available?
Until recently, security officer positions did not require much training or qualifications. Many security jobs only require a GED and a clear criminal record. While at the same time the position is one of power.
However, new technology, surveillance tech is but one example, is making a huge impact on the security industry. The security guards of tomorrow are tech-savvy, assertive, and able to make tough decisions in high-pressure situations.
As the job demands greater responsibility and skill, it must also require a great deal of experience and training. If you want your security guards to be ready for modern challenges, perform at a high level, deliver excellent customer satisfaction, and also pass government regulations then there are no two ways about it: you need a security guard training program, today.
What are the basics of any security guard training?
- Guard and monitor premises
- Operate surveillance equipment
- Prevent theft
- Escort individuals around a site or off the premises
- Assist in the secure transportation of money or highly-priced goods
- Communicate quickly with emergency services
- Make quick decisions and prioritize duties.
What should be definitely included in security guard training?
- Learning to maintain a high visible presence to deter illegal behavior
- Boosting your awareness of relevant legislation and laws.
- Civil and criminal law understanding
- Fire safety awareness
- How to detect, deter, observe and report
- Emergency procedures
- Drug awareness
- Learn how to search individuals
- Escorting techniques
- Learn how to assess a situation
- Disengagement techniques
- Conflict resolution
- First Aid
- Monitoring and controlling traffic movement
- Access control – checking baggage and vehicles for illegal substances
- Crowd control
- Observing and identifying hazards
Starting a security officer training program from scratch can be a mission and a half. So, consider this guide as your easy button. Simply read and follow the steps and suggestions to create and set up your very own training program for your security guards. Then use the references in the final section, coupled with the below steps and suggestions, to build your own training program.
What Every Security Guard Training Program Must Include
Whether your security guards are patrolling the food court, neighborhood playground, or do armed security for sensitive facilities, your training program must start with a vision and philosophy. So, step 1, start creating your training program by defining the vision mission statement.
It is the ends, not the means. It’s not an emotional appeal for action but a target to aim at. A good vision statement makes clear the 1 solitary thing that 100% of all effort goes to. The action was taken that fulfill that mission statement is a win. Those that do not is a failure.
Your security guard training program needs to address the needs of the entire organization. Start by creating a training requirements document.
If you have regulations you need to comply with that should definitely be in there. Stating those regulations and their requirements would be a good place to start your training requirements document (TRD).
Second, on the job safety is usually one of those things that show up in government regulations but, even if it doesn’t, safety training should still be in your TRD. Especially, if your guards are armed.
Third, ask yourself if you would like your officers to earn voluntary certification at the end of their training. If you would, then it would make sense to partner with a training provider whose certification and licenses are considered an industry standard.
Fourth, consider how you want to deliver training. Do you want your officers to come in off their jobs into the office, and take a day out or more for training? Consider the cost of such a program and if that cost makes economic sense.
The major cost associated with training is not delivering the training program but the time your officers are taking from their duties. That’s why leading companies are switching to online training, preferably delivered through mobile apps so officers can train on-the-job or at their preference.
Obviously, security guard training has a lot of value for the security service company so the cost of training almost always makes economic sense, even if your officers are taking time off to complete it. But, even if it does, that doesn’t mean you can’t do it better for less.
Finally, for our main course, the actual coursework. Your TRD should include a curriculum. If your training program is just meant to comply with regulations then it’s simple enough to find reference material for coursework without too much effort.
For example, the state of California requires all security guards to complete the Power of Arrest training. The manual is available online and you could download it to a mobile training app and have your guards complete it from anywhere, at any time. Most apps will also keep records of completion that you are required to maintain for two years.
If, however, you plan on going beyond minimum requirements, you should consider training for security at the local, state, and national levels. You don’t want your officers to be accused of profiling so sensitivity training can be very important when working in a multicultural environment.
Technology is always changing and improving; if you’re using surveillance tech, your officers should stay on top of the latest developments in the field. At least, at the manager level.
To sum up, your TRD should include:
- Regulations and government requirements
- Safety training
- Certifications (if desired)
- A method of delivering training
- Course work
What Makes A Good Security Training Program Great
If all the above is just common sense for you, then, first off, good for you! You’re already a step ahead. But, if being good is just not good enough then the path to greatness is in the text below: All you need to do to take a good training program and make it great is – Listen to your employees. Make them a part of the conversation and decision-making process.
After all, your officers are the ones that will put their training to practice so who better to know what kind of training they need. In fact, training is a cyclical process and their experience in the field can help you improve and keep your training up to date and relevant.
Remember the training requirements document from before? Good. Turn your TRD into a survey and ask your guards what they want to be trained on:
- What regulations do you think are important for us to comply with?
- Do you feel safe at work?
- Are there safety protocols you feel are lacking?
- Are there any training certifications you think should be required to perform your job?
- How would you like to complete training modules?
- What are some course materials we should start covering in training?
Factors Shaping Security Guard Training Development
So, we have addressed three factors influencing our training program. First, business requirements. Second, government regulations. And, third, employee desire.
Now, let’s introduce three more factors into the mix. These factors are important because, collectively, they define the environment in which the training development is currently taking place.
1. 21st-century operational environment
As security officers, you’re charged with protecting the public from various types of harm. Terrorism has increasingly reached the shores of countries that, before, did not experience frequent terrorist attacks. For security officers, this is more than a news headline, it has a direct effect on their day-to-day operational environment.
Characteristics of the operational environment in the 21st century:
- The proliferation of weapons of mass destruction, terrorism, political unrest, and economic instabilities.
- More missions, requirements, and joint operations with local, state, and national law enforcement.
- Rapidly unfolding ambiguous scenarios with little time to reach complex decisions.
- Zombie apocalypse (just testing your awareness).
Obviously, a security guard a supermarket security guard won’t need to go through the same counter-terrorism training as a SWAT unit. However, any training program put together in 2020 should consider the above factors. It’s a must for the new century.
2. Technology changes
Technology is the biggest catalyst for change, and I’m not just talking about the security industry.
The coursework for any successful training program should include training on new surveillance technologies and other new tools of the trade.
Officers who are highly qualified, technology-savvy, and custom-trained for the specific environment in which they will be working are better equipped to deal with the challenges facing security guards in 2020. This new breed of security guard brings a lot more value to the customer, which, for security companies, means higher billings.
If you’re training the security guards of tomorrow, today, you must consider the state of the art technologies available in the industry. Technologically skilled professional security officers are already a necessity. They bring added value to the customer, in the form of advanced and quick problem solving, that much is clear.
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Also, for the security officer, learning new technologies can help them expand their career opportunities, and better prepare them for the challenges to come. Turning the job description from a dead-end job to one with a promising career path. If you do the math that comes out to Win, Win, Win.
The training itself needs to be a part of this, and can and should be delivered using mobile apps. There are several apps capable of delivering coursework on mobile phones and receiving reports on progress and success rates. The really good ones also make the process very easy, simple, and fun.
The bottom line, new technology makes it easier and more effective for security officers to protect their people, facilities, and assets.
3. Regulations, requirements, and reforms
The security industry is a heavily regulated one. But, you already know that. As noted above, if anything changes, technology will likely be behind it. Technology is already changing the industry by taking a significant portion of violence and crime online, which has created a whole new division of security called cyber-security.
However, technology also has a direct effect on security concerns in the offline world too. These concerns will likely be reflected in new regulations and reforms required by security officers. That’s why flexibility is imperative in any training program you implement.
Your training program needs to reflect new regulations and industry reforms quickly and easily. Once changes are made to the program, they need to be distributed to the workforce quickly and enable you and them to comply with regulations.
So, make sure your security officer training program is flexible enough to make quick adjustments as they come along.
Addressing Common Training Program Concerns
Growing up, my dad used to tell me that nothing good comes easy, and I guess there’s some truth in that, although I probably would have never admitted it at the time. When creating a security guard training program, you’re going to need to jump over a few hurdles first.
Not everyone in your organization is equally enthusiastic about training. Heck, you might not be entirely sure you want to take this on. You can expect to deal with some push back as you try to move forward, and here’s how you can deal with the most common causes:
We don’t have the budget
An oldie but a goodie. You may be thinking: “This is not an excuse, we really don’t have the budget to create a training program”. But, what if I told you that companies that have a formalized training program have 218% higher income per employee?! The same companies also enjoy 24% higher profits than similar companies in the same industry that don’t have formalized training. Research by DDI demonstrates that training increases operating income by 52% and improves productivity by 81%!
At the root of these fantastic results is increased employee productivity, which in turn is driven by the skills advancements made possible through employee training and development. As it turns out, training is one of the most effective things that a company can do to increase productivity.
So guess what, if you’re not finding room in your budget for training you’re probably losing more money than you would if you did loosen the purse strings.
We don’t have IT support
The good news is: You don’t need it. IT won’t like me for telling you this but cloud-based software has made a great deal of their job redundant. IT no longer needs to be the gatekeeper between you and new technology.
There are several mobile app platforms that are cloud-based. Some are so simple to use that you can upload your training program to their platform in less than 30 minutes. The really exceptional ones will provide on-demand support to help you complete the process.
This project is too big to take on right now
Should I refer you back to the first concern?! Any time you’re not training your workforce, you’re losing money. That being said, setting up a new training program for your company can be a daunting task but it doesn’t have to be.
Take the above suggestions and steps and use the below references to create a quick and dirty training program. Then, run what you have by your team, make adjustments, and Bob’s your uncle – you have a training program. As you go along, you’ll undoubtedly find room for improvement so address those when the timing is right.
As the saying goes – don’t leave for tomorrow what you can (and should) start today.
How Can I Maintain Control And Flexibility
Maintaining control and flexibility may seem like trying to accomplish two opposite things at the same time but let’s try to do the impossible anyway. How? With technology, of course.
The tech available today lets you create, distribute, and track the progress of training programs simply and quickly. But, not only that, if you want to make changes to your program, cloud-based software lets you do that pretty much from anywhere at any time.
Now when you need to order uniforms, have a guard of the month contest, update security guards about the new procedures, or get emergency reports and send them to the relevant manager, you can send updates to relevant individuals, groups within the company or a specific shift/ patrolling unit.
- Schedule your security officers shifts
- Track working hours and overtime
- Send and receive immediate individual messages or mass updates
- Collect signed incident-reports with pictures to your mobile phone
- Create training programs for your employees from one place with documents to read, media files to watch, and, most importantly, training forms and checklists to fill-up.
You can use checklists for a variety of different cases, such as:
- Beginning and end shift report
- Supervisor inspection report
- Incident report
- Accident report
- Customer complaint report
- Uniform order form
- Alert response report
- Gun cleaning form
By moving the training program from the cluttered spreadsheets and separate training materials to the mobile app, you get the ability to train hundreds of guards at one time, save time and money with a unique onboarding process, create the security guard knowledge base where everything is available and transparent, including video content.
All that is a piece of cake with Connecteam’s security guard app, that’s both powerful and easy to use. Getting started is easy and free and it will still cost you only $39/ month.
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References For Security Guard Training Programs
At this point, you should have everything you need to put up a sturdy and secure structure for your training program. Now it’s time to fill up your structure with content or coursework.
Here are a few good references to use for your training program. We’re not recommending you copy and paste this because your needs may not be the same as that of these programs. Instead, use them as an inspirational guideline that you can improve upon and match to your needs based on the topics discussed in the previous sections of this post. Also, you’re going to want to update some of these programs for 2020.
- Manitoba Security Guard Training Program (2005) [PDF]
Manitoba Justice, a department of the government of Manitoba (CA.), has published their 398 paged participant’s manual for their security guard training program. Manitoba law requires at least 40 hours of training. The manual claims to cover all important areas of basic training.
The manual is an interactive one written in the workbook style. It includes a list of objectives for the unit, pre-tests, glossary of terms, quizzes, and other tips and pointers.
Put together in cooperation with the CoESS (confederation of European Security Services) and UNI-Europa, this comprehensive guide may be a bit dated but still covers all the main points that makeup security officers’ basic training. The main purpose of this guide was to standardize the level of professional requirements of security officers across the European Union.
The training modules focus on measuring performance emphasizing:
- Observation techniques
- Written and oral reporting
- Social skills and customer approach
- Efficient and effective operation
Again, some of the techniques are likely to be dated but at their core, they’re still very relevant and effective.
- Training Curriculum for Security Guards (2011) [PDF]
Another goodie from our Canadian friends, this 2011 guide is short and to the point. At 41 pages, it’s the shortest among the three. It focuses on minimum training requirements so it’s a good place to start, especially if you’re based out of Ontario.
Minimum requirements for Ontario include: describing and comparing different jobs in the industry, describing the occupation of a security guard with respect to the knowledge, skills, and abilities needed to perform well, and, finally, describing the job specifications, activities, and demands of a security guard.
The Security Guard Of Tomorrow
Like security guards, you are charged with keeping people and property safe and preventing crime. However, there’s one thing you can’t stop: time. As time goes by, the security industry changes with it to adapt to new requirements, challenges and regulations but also to make room for new technology that can and will make security companies more efficient and productive.
Ultimately, and this is especially true in the security industry, your human resource is what will make the difference. The best way for you to generate value for your customers is to have maintained and developed a highly qualified and capable security force. After all, it’s what your customers expect. So beat the competition by having the best workforce on the clock.
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