Cleaning Company

BnB Clean Services Streamlined Daily Operations With Connecteam

100 +
Properties under management
7
Working days a week
6
Separate systems before Connecteam
1
Days needed to onboard a new hire with Connecteam

Key Takeaways:

The Challenge:

BnB Clean Services offers executive cleaning services to about a 100 Airbnb, residential and commercial properties.

Like many cleaning service companies, they faced some typical challenges:

  • Lack of oversight
  • Manual scheduling headaches via Google Calendar
  • Hard to access the schedule to some employees (eg. no google account, lack of computer skills)
  • Messy communication over multiple different channels
  • Huge time costs on manual payroll

 

The Solution:

  • Simple, mobile scheduling instead of creating & sharing Google Calendar events with every single employee
  • Digital timesheets with precalculated overtime, automatically shared with the accountant instead of time-consuming, manual calculations, prone to errors
  • In-app shift notes & attachments to get signed virtual reports from the field with pictures snapped at the specific time at the specific location, instead of searching through thousand of random pictures from all the properties
  • The single channel for all the work-related communication over the dedicated company mobile app, instead of dozens of calls, messages, and emails

 

The Outcome:

  • Cut the time invested in oversight, and freed up time for new business development
  • Substantially reduced the time managers spendon tracking staff, equipment, and work status
  • Saved hours of organizing and searching through thousands of pictures by having them upploaded by employees and attached directly to the specific shift, property, location
  • Much easier and faster payroll thanks to the digital, easily-exportable timesheets

 

We asked Cathy and Olivia from BnB Clean Services to virtually sit down with us to discuss their experience with Connecteam’s cleaning service app and how their business operations are benefiting from using an all-in-one solution. Here’s what they had to say.

“We were looking at scheduling and time tracking solutions with a list of things we needed, and we couldn’t find any that had it all, until we found Connecteam.”

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BnB Clean Services Save Time & Money On Time Tracking, Scheduling & More (Case Study with Connecteam)

 

Background:

Since around ‘98, Cathy has been involved with the cleaning industry with specialization in residential and commercial properties, and even move-in services. Last year, she came across some Airbnb owners that sort of made everything come full circle with her growing cleaning company, BnB Clean Services.

Like any cleaning service company, they faced some challenges from lack of oversight to manual scheduling headaches via Google Calendar, messy communication, and so on.

“We were looking at scheduling and time tracking solutions with a list of things we needed, and we couldn’t find any that had all, until we found Connecteam,” says Kathy from Bnb Cleaning

“The implementation process didn’t take very long at all. To be honest, it looked intimidating at first, but apparently it looks more complicated than it actually is. And for our users, they pick it up pretty quick like a day at most. The customer support is amazing too, so we get pretty quick responses if something’s unclear.”

“We had about five, six different systems and now it’s all in one place. This is such a relief.”

Challenges Faced:

Schedule wise, we were using the Google Calendar and as we were growing, it just wasn’t working for us:

  • Every employee would need to create Gmail account
  • The Calendar wasn’t always compatible with everyone’s phone or email.
  • We had no way to track our employees’ time
  • We sent way too many emails and text messages.

“It wasn’t until we found Connecteam’s cleaning service app that our biggest challenges gradually became a thing of the past!”

 

The All-In-One Solution

Efficient Job Scheduling:

Probably, the most helpful for us is the job schedule because one of the issues we faced before is that each job has a different location, description, entry details, and so on. There was no way to bring it all together. I had to copy and paste for every shift or write a new description which was very time-consuming. But with Connecteam, we can have those jobs all ready to go with templates so I don’t need to copy and paste every single time, the information is already there.

BnB Experienced Efficient Job Scheduling With Connecteam (Case Study)

“With Connecteam, we have those jobs ready to go with templates, so I don’t need to copy and paste every single time”

We also use the availability and request forms so our employees can let us know when they’re available for a shift and they just add their information in themselves so we aren’t following up on that all the time. If they want to request vacation or a sick day, that’s done on the app in their own time so we don’t have to worry about writing it down and remembering that they aren’t available at that time. We have full visibility into our cleaners’ schedules now.

Full visibility into availability on Connecteam - Bnb Clean Services Case Study

GPS Empowered Time Tracking:

Before, our employees would manually write down their hours on a printed timesheet and send a picture of it to us. We would literally print out timesheets and our employees would have to fill it all in like the date, where they were, and how long they were there. We had no way to track if all this information was accurate. Now, it’s all in the app so we can easily track work hours so we know when they got to the site and when they left. Also for security purposes, we would know not to let anyone else in the property while our workers are there.

“Connecteam helped cut the time invested in oversight because we used to spend like 75% of our time just on tracking stuff.”

Targeted Communication:

We use updates quite frequently for a morale boost, to trade ideas and suggestions (like how to get a wine stain out), to share positive customer reviews, to acknowledge employees who went above and beyond, but it also helps with logistics. For example, if somebody is overwhelmed at a property, we’ll send out an update if anybody is near the area and can help out. We don’t have to send out 20 different text messages to 20 different people, instead, it’s all done in one tap.

Targeted Communication was Possible on Connecteam for BnB Clean Services (Case Study)

“Anytime we add new users to the app, they are really impressed with Connecteam. They really love it”

Shift notes:

We control the stock in these Airbnb properties, like toilet paper and coffee, and the employees can add notes into a shift so if something is running low and needs to be replaced then that’s noted in the shift. This really helps streamline the operations and processes.

“It was a big deal for us to find Connecteam, it makes my job a lot easier.”

Final Thoughts

It’s been a huge weight off of our shoulders and a big time-saver and time is huge for us, time is money in our business. We do often get bottlenecked and we run 7 days a week so anything that saves us even a minute of time is huge for us. Connecteam makes us more efficient so we can take on more business and more locations – time is money. We’ve dealt with a lot of other apps that didn’t have everything we needed or offered things we didn’t need, and often there would be some issues. But once we found Connecteam, we have never even considered changing to another solution, whereas, with other solutions, we have definitely thought about switching. We have not felt the need to look anywhere with Connecteam.

I would absolutely recommend Connecteam to my peers and any kind of business that relies on processes similar to ours. Streamlining and time-saving is super huge.

Going forward, we would like to add training videos to enhance our training and onboarding. We’re a rapidly growing company and I think Connecteam would make it quick and efficient to really onboard new cleaners and get them up to speed.

“Time is huge for us, and Connecteam makes us more efficient so we can take on more business and more locations. Time is money!”

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