Profession cleaning is a skill. It’s not just something you do. For individuals pursuing the field of professional cleaning, they need to broaden their knowledge in many skills, such as planning and organization, surface materials, cleaning techniques, and health and safety for chemicals, equipment, and site.
If cleaners are untrained, then they are open to risks to themselves, others, surface materials, and can even waste time and product. Apart from the safety aspect, training for cleaning staff is key to establish better cleaning practices and standards, and can even contribute to fewer direct costs through reduced wastage.
On top of it all, Employee Benefit News found that it costs 33% of an employee’s annual salary to replace them if they leave the company. However, employees who stay, without proper or effective training, cost the company much more through poor customer experiences, more errors, poor quality, and more.
“Effective onboarding is one of the most important experiences when welcoming a new employee into the company.”
With all that in mind, we gathered top and effective tips on how to train cleaning staff so you can ensure your team is delivering exceptional customer service and repeat business.
10 Tips on How to Train Cleaning Staff
1. Effective and quick mobile training
Dealing with high employee turnover and providing a high level of service has lead to many cleaning companies building an in-app onboarding process, like with Connecteam, to help ensure employee development is more efficient and quick.
In-app training is used to reach every employee and keep track of progress and execution of the training on subjects such as:
- Health and safety training
- Proper use of hazardous materials training
- Sexual harassment training
- Equipment usage and maintenance
- Safety resources
- Test and quizzes
Onboarding is the killer in this app. Because a lot of companies, small and big businesses, deal with space problems within their offices but with Connecteam, it gives flexibility to many companies to accomplish the onboarding process from a distance. I love it. I love the onboarding feature. Parfait Vandi, President and Qualify Manager of UGS Private Security Inc.
Connecteam makes it quick and efficient to onboard new cleaners and gets them up to speed in a timely manner. With read and sign forms and training, your cleaners will have a structured onboarding experience that is both simple and effective.
Set a new standard on employee training
Quickly and efficiently onboard new hires and get them up to speed. With read and sign forms and training, your team has a structured onboarding experience that is simple yet effective.
2. Soft skills are a must
Soft skills are made up of positive and strong personality attributes and social awareness. It’s more challenging to train such qualities but you can encourage emotional intelligence and “people skills” in your team.
Don’t solely focus on performance metrics, instead motivate and encourage your cleaning staff to build personal connections with clients. No, your team doesn’t need to know the customer’s entire life story. However, ensure your team can be sensitive and attentive to your customer’s needs and expectations to help ensure repeat business.
Soft skills include many of these traits:
- Communication skills
- Creative thinking
- Work ethic
- Decision making
- Positivity and motivation
- Time management
- Conflict resolution and flexibility
By hiring employees with soft skills, positive personalities, and can-do attitude then you can take your onboarding and business to the next level.
3. They should believe in your business
If you really want to train your employees, properly then they need to believe in your business. If they don’t, then they’re not the right fit for the company.
You need a team that is confident in what they do and the brand they represent. However, make sure you aren’t overselling or overpromising your company, like bonuses every month or 150% growth. You must be honest and realistic.
4. Set goals together
To best motivate your team with cleaning job training, you need to set short and long term goals together. The goals you create together can serve as the foundation for every task your cleaners should complete daily.
This will truly help your team as it reassures them that they’re working towards a bigger picture; they know what they do matters in the long run.
Make sure to create realistic goals so that no one is working aimlessly towards something that can’t ever be reached. For example, push 14 upsells a month is manageable if the cleaner has 30 clients, but if they only had eight clients, meeting 14 would be impossible.
5. Make a checklist
For effective training for cleaning staff, you need to write down a checklist of what to cover instead of keeping it all in your head.
Write out the topics, videos, reading material, and whatever else that should be covered so that you and the new cleaner can ensure everything is on track. This ensures your team is well-informed and shows that you, as a manager, are taking their training seriously.
As mentioned, Connecteam’s employee app for cleaning companies is a great fit. You can build an in-app training process that covers the following topics:
- A formal letter welcoming the employee to the company
- Guidance checklist: “New employee checklist”
- Personal information form
- Background and security check compliance forms
- Employee uniform order and agreement form
- Nondisclosure agreement
- Declaration of pre-booked holidays
- Read & sign of appropriate forms
Digitize Pen and Paper Forms
Pen and paper forms are a thing of the past, it’s time to digitize your business with automated workflows, operational checklists, read & sign forms, inspection reports, and more. Easy to set up, versatile, and available on-the-go, Connecteam’s employee checklist app allows you to drive your business forward, and you can start for free!
6. Dish out extras
A thorough cleaning job is a top priority and ensures positive customer service. However, make sure that your team is comfortable and confident in going above and beyond for the customer. Allow your employees to offers extras, or upsells, to the customer like a deep carpet clean or a 5% discount, as this helps guarantee repeat business.
Your cleaning job training should cover tactics to offer exceptional customer service, including:
- Take notes on client preferences and sharing them with the team
- Have answers to common customer questions
- Quickly responding to phone calls, emails, social media messages, etc.
- Allow time gaps between jobs to minimize arriving late or needing to leave early for a cleaning job
- Wear the proper uniform
- Have all necessary tools and equipment (along with backup)
7. Plan for potential damage
Sometimes accidents happen, so make sure your team is trained to handle it like a pro. Whether it’s breaking or damaging a piece of property, your organization needs detailed instructions on how to handle the situation.
Ideally, business insurance ensures your clients’ property and employees’ safety is covered. Make sure your team has the insurance information and contact information on hand.
Ensure your cleaning staff understands how the insurance covers them and the customer and how they can best communicate this to the customer.
8. Make some videos and use them
Throughout training and onboarding video is a great way to tell a story. Record examples of how to go about the correct and incorrect way to do something so it engages the team and helps make the information stick. The skits can then be recorded and used as training videos for future cleaners.
However, try to keep the videos short, so you can hold the employees’ attention.
Amy Champigny, the senior product manager at Deltek, stated that “when developing relationships for the first time, it’s important to rely on video to lead the interaction. This allows both the manager and new hire to read the tone of voice, facial expression, and feel a sense of connection.” Tech shouldn’t replace the human touch but it does build a relationship between managers and employees.
9. Health and safety
All of your cleaners should be 100% up to speed on the latest health and safety protocols, including fire protocols as well. Regularly update them on new updates to health and safety to ensure they’re safe, and your customers are as well.
For companies in the United States, OSHA has laid out the health and safety topics a cleaning company should adhere to:
- Recommended Practices for Safety and Health Programs are used in a wide variety of small and medium-sized business settings and present a step-by-step approach to implementing a safety and health program.
- Job Hazard Analysis
- $afety Pays Program assesses the impact of occupational injuries and illnesses on an employer’s profitability.
- Safety and Health Management Program Guidelines; Issuance of Voluntary Guidelines highlights safety and health program management guidelines to prevent occupational injuries and illnesses.
- Business Case for Safety and Health provides information on how an effective safety and health program can improve an organization’s productivity and profitability.
10. Create an employee handbook
Creating an employee handbook can help your cleaners when it comes to training for cleaning staff as they can refer to it at any moment if they have questions, concerns, or just need a refresher.
Try to keep it short and to the point, and it should be updated regularly. If you’re using Connecteam’s employee app then you can have the employee handbook in the app so your employees can refer to it in real-time whenever they need it.
Include the following:
- Company history
- Company mission, values, etc.
- Company hierarchy & contact information
- HR procedures like calling in sick, requesting time off, etc.
- Payroll information
- Review of key training components
- Health and safety
- Potential damages management
- Employee expectations, code of conduct, etc.
- Dress code
- Resignation and termination
One final tip on training for cleaning staff
Make sure you ask your new hires and even “veteran” staff for feedback and suggestions about training, onboarding, and development. This will allow you to create the best cleaning job training.
Our guide outlines how to train cleaning staff, but if you have additional questions, then be sure to reach out to us at [email protected] or on any of our social channels.
Training on-the-go is a game-changer
Onboarding new employees, routine trainings, regulatory courses or simply providing professional skills to deskless employees is easy and affordable! Your new employee training software is easy to use and free to get started! Talk to a Connecteam expert to learn more about our training feature and how it can help your business.Book a demo