Since around ‘98, Cathy has been involved with the cleaning industry with specialization in residential and commercial properties, and even move-in services. Last year, she came across some Airbnb owners that sort of made everything come full circle with her growing cleaning company, BnB Clean Services.
BnB Clean Services offers executive cleaning services to Airbnb, residential and commercial properties; with its trademark of offering all the quaint essentials like towels and candies. To date, BnB Clean Services maintains around 100 properties for its clients. And like any cleaning service company, they faced some challenges – from lack of oversight to manual scheduling headaches via Google Calendar, messy communication, and so on.
It wasn’t until BnB Clean Services found Connecteam’s cleaning service app that the common challenges they faced were a thing of the past.
We asked Cathy and Olivia from BnB Clean Services to virtually sit down with us to discuss their experience with Connecteam’s cleaning service app and how their business operations are benefiting from using an all-in-one solution. In their own words, here’s what they had to say:
Before Connecteam, what were you using for daily operations?
Google Calendar! [Cue laughter!] Schedule wise, we were using the Calendar and were sharing calendars with our staff. But they would need to create Gmail accounts and as we were growing, it just wasn’t working for us. The Calendar wasn’t always compatible with everyone’s phone or email.
On top of it all, we had no way to track our employees’ time and we sent way too many emails and text messages. It just wasn’t working for us.
Tell us about the features you use most and how they are helpful to your company and employees.
Efficient Job Scheduling:
Probably, the most helpful for us is the job schedule because one of the issues we faced before is that each job has a different location, description, entry details, and so on. There was no way to bring it all together. I had to copy and paste for every shift a different description which was very time-consuming. But with Connecteam, we can have those jobs all ready to go with templates so I don’t need to copy and paste every single time, the information is already there.
We also use the availability and request forms so our employees can let us know when they’re available for a shift and they just add their information in themselves so we aren’t following up on that all the time. If they want to request vacation or a sick day, that’s done on the app in their own time so we don’t have to worry about writing it down and remembering that they aren’t available at that time. We have full visibility into our cleaners’ schedules now.
GPS Empowered Time Tracking:
Before, our employees would manually write down their hours on a printed timesheet and send a picture of it to us. We would literally print out timesheets and our employees would have to fill it all in like the date, where they were, and how long they were there. We had no way to track if all this information was accurate. Now, it’s all in the app so we can easily track work hours so we know when they got to the site and when they left. Also for security purposes, we would know not to let anyone else in the property while our workers are there.
We use updates quite frequently for a morale boost, to trade ideas and suggestions (like how to get a wine stain out), to share positive customer reviews, to acknowledge employees who went above and beyond, but it also helps with logistics. For example, if somebody is overwhelmed at a property, we’ll send out an update if anybody is near the area and can help out. We don’t have to send out 20 different text messages to 20 different people, instead, it’s all done in one tap.
We control the stock in these Airbnb properties, like toilet paper and coffee, and the employees can add notes into a shift so if something is running low and needs to be replaced then that’s noted in the shift. This really helps streamline the operations and processes.
What ROI have you experienced?
Connecteam really helped cut our time invested in oversight because we used to spend like 75% of our time just on tracking stuff. For example, we take photos of each property and per location, you can’t even imagine how many photos are taken. However, with Connecteam, the workers upload the photos of that specific property to that day’s schedule so we don’t have to waste time searching through a thousand pictures, it’s all there, searchable and easy to find: we just go to whatever property we need, on a specific day, and all the pictures are right there.
And another point worth mentioning is that our timesheets are right there so payroll is easy to process and takes much less time.
What were your impressions regarding the implementation process?
It didn’t take very long at all. To be honest, it looked intimidating at first, it looks more complicated than it actually is. And for our users, they pick it up pretty quick like a day at most.
In fact, anytime we add a new user to the app, a lot of them are really impressed with Connecteam. They really love it.
Would you recommend Connecteam to your peers? Why?
I would absolutely recommend it because it’s just so streamlined. We had about five, six different systems and now it’s all in one place. This is such a relief. I would recommend Connecteam to any kind of business that relies on processes similar to ours. Streamlining and time-saving is super huge.
What surprised you about Connecteam?
The customer support is amazing. We get pretty quick responses which is great. When you do an online chat, it’s always a shot in the dark if someone will get back to you quickly but that’s never been an issue on Connecteam.
Going forward, what would you like to achieve with Connecteam?
We would like to add training videos to enhance our training and onboarding. We’re a rapidly growing company and I think Connecteam would make it quick and efficient to really onboard new cleaners and get them up to speed.
Anything else you’d like to add about your experience with Connecteam?
It’s been a huge weight off of our shoulders and a big time-saver and time is huge for us, time is money in our business. We do often get bottlenecked and we run 7 days a week so anything that saves us even a minute of time is huge for us. Connecteam makes us more efficient so we can take on more business and more locations – time is money. It was a big deal for us to find Connecteam, it makes my job a lot easier. We’ve dealt with a lot of other apps that didn’t have everything we needed or offered things we didn’t need, and often there would be some issues. But once we found Connecteam, we have never even considered changing to another solution, whereas, with other solutions, we have definitely thought about switching. We have not felt the need to look anywhere with Connecteam.
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