7 Caregiver Management Software Solutions: Our Top Picks for 2022

Home Care
Guy Lalzary January 20, 2022 8 min read
Caregiver management software

Quick Guide

    You already know that homecare agencies have a lot of staff turnover, but how can you try to prevent it? Surely this is affecting your business’ bottom line,   

    Other than working to improve benefits, pay and conditions (all of which can take a lot of time, be very expensive and not immediately fix the issue), here’s a solution you can roll out in 2 minutes flat: downloading some caregiver management software. 

    You’ll be able to easily set your caregivers’ schedules in just a few clicks (really!), communicate with everyone, track your employees’ hours (and locations), and give them all the training they need…all from one app. 

    Sounds good? You can download caregiver management software in seconds, and be up and running with your caregivers in a few minutes’ time! 

    Our Top Caregiver Management Software Pick: Connecteam

    Our top caregiver management software pick has to be Connecteam

    That’s because it has everything you need to manage your caregiver business effectively, efficiently, save money, and has even helped other caregiver companies retain their employees

    • Take the headache out of your caregiver scheduling, with Connecteam’s drag and drop, semi-automated schedules: save schedules as templates, as well as deploy updates with minimum effort and in real-time! 
    • Get customizable, digital forms, collect e-signatures and checklists, templates and reports, including incident reports, uniform order forms, medication risk assessment forms, and more.
    • Easily track your employees’ hours with a super intuitive employee time clock: employees clock in from their smartphone, and their hours are automatically reported (and even synced automatically to Quickbooks Online for when it’s time for payroll!). 
    • Stay in touch with everyone: enjoy 1:1 and group chat with each employee directly from the app, or send out social-style updates to the entire company – you can even track who’s read them (or not), and then send an automatic reminder to anyone who hasn’t read your messages! 

    Or, check out all of our top caregiver management software solutions by viewing our comparison table

    7 Caregiver Management Software Solutions: Our Top Picks

    Connecteam is the leading caregiver management software on the market, with everything you need to schedule shifts in minutes, track time automatically, communicate effectively, manage compliance, and organize your business and employees at the click of a button. 

    With a forever-free plan, and a 14-day free trial of all paid plans, Connecteam is much cheaper and has more features than any other caregiver management app on the market! Care agencies who already use and love Connecteam’s caregiver management app told us about the main benefits of Connecteam to their business:

    Efficient job scheduling

    Connecteam’s caregiver scheduling app allows you to assign caregivers for services based on different requirements, provide relevant information including time, address, and any special instructions, allow employees to accept and reject shifts, and more; you don’t need to get involved, nor chase up employees for their availability! 

    Simplified time tracking and payroll

    Easily track work hours, send automatic reminders to ensure employees are clocking in and out, vacation and sick day requests, view timesheets, and use Connecteam’s integration with Quickbooks Online for payroll.

    Automating checklists and forms 

    Reduce friction and improve response time by automating reporting processes, such as fall risk assessment, expense reimbursement, equipment visual check, supervisor inspection summary report for a caregiver, and more.

    Effortless, instant communication

    Streamline communication: easily provide your team with relevant information and differentiate between probation, hourly, interim employee, care service managers, caregivers, or sites. Also, communicate via updates, notifications, private chat, and an employee directory

    Boost employee engagement

    Send periodical surveys, allow for employee feedback, send newsletters to keep everyone on the same page, share photos, create a suggestion box, and create an open-door policy.

    Keep Compliant

    Compliance through ‘read and sign’ forms: keep all your employees compliant through digital ‘read-and-sign’ forms, such as medication policies and procedures, administration of medication policy, controlled drug policy, sexual harassment policy, and more.

    Onboarding new hires and training 

    Quickly and efficiently onboard new carers and get them up to speed. With read and sign forms and training, your team has a structured onboarding experience that is simple yet effective.

    Client services and information

    Provide an ideal experience for your clients & maintain a useful information folder for each client, to equip caregivers with the information they need, such as information about the location of the client, including the address and special entry instructions or task lists.

    Company protocols and policies available

    From the employee handbook to important company protocols, how-to guides, making all the information available and searchable for the entire team.

    See what other agencies said they loved about Connecteam, and how it helped one care agency save time, money and keep connected

    Price:

    $39/month for up to 50 users (additional seats available)

    14-day free trial

    Free plan

    Your Care Agency, Upgraded

    Check out everything Connecteam has to offer, with a 14-day free trial of all paid plans, a  forever-free plan and no credit card required! 

    SMARTcare

    SMARTcare offers a caregiver management software solution for agency owners and schedulers to track, manage, and update their caregivers at any moment so the caregivers are able to provide a higher level of care. You can automatically add daily schedule updates at a time of your choosing, ensuring your caregivers are always up to date with the information needed to know where they are supposed to be for the day.

    SMARTcare has the following features: 

    But, if you’re looking for a caregiver management software with even more options to manage your caregiver employees and your business, then our top pick is likely the best option for you (and much more cost-effective).

    Price:

    Pricing available on request.

    Free trial: No

    Free plan: No

    HHAeXchange

    HHAeXchange offers different caregiver management software tools so that you can empower caregivers to deliver amazing patient care, and it includes scheduling and mobile scheduling. The software ensures agencies have the tools to oversee their teams and ensure that visits and patient services are performed exceptionally. 

    The following are features you can expect on HHAeXchange: 

    • Clock-In/Clock-Out Dashboard
    • Exception Dashboard
    • Overtime Auditor
    • Billing and payroll
    • Scheduling needs
    • Human resources
    • Track and manage caregiver requirements

    If you’re looking to provide the best home health care experience, then HHAeXchange is a good bet; if you’re looking for a way to do that as well as manage your own business and employees, then our top pick will do that (and more). 

    Price:

    Pricing available on request.

    Free trial: No

    Free plan: No

    firstHOMECARE EHR caregiver management software offers CAREpliance technology, a clinical workflow following standard patient care processes, clinicians have available evidence-based guidance to reinforce decisions at the point of care.

    Here are some top features available on firstHOMECARE:

    • Billing and invoicing
    • Electronic signature
    • Patient records management
    • Scheduling
    • Time tracking by client

    Price: 

    Pricing available on request.

    Free trial: No

    Free plan: No

    deputy scheduling software

    Deputy’s software allows you to easily create ideal schedules in minutes, easily manage shift changes, record employee wellness & work hours, onboard staff quickly, communicate effectively, and more. Plus, employees can download the app on their smartphones. 

    Deputy offers the following features: 

    • Scheduling
    • Fill last-minute schedule changes
    • Assign tasks, checklists, and day-to-day procedures 
    • Share important messages, patient progress notes, or new procedures and receive an update when it was viewed
    • Track employee hours
    • View real-time employee attendance 
    • Quick onboarding 

    Price: 

    From $4.50/user/month.

    Free trial: Yes, 31-days

    Free plan: No

    CareSmartz360

    CareSmartz360 is a Cloud-based, HIPAA compliant Home Care Software Solution that gives you total control over your home care agency. During your first 60 days, you have your own CareSmartz360 success coach so you can best understand how to effectively use the caregiver management software. 

    The following are the features CareSmartz360 offers home care agencies: 

    • Scheduling
    • Caregiver portal
    • Billing and payroll
    • HR and training
    • Reports and analysis
    • Family portal
    • Digital library
    • Time tracking
    • Payer management

    Price: 

    Pricing available on request.

    Free trial: No

    Free plan: No

    NetSmart Homecare offers a fully-integrated system for home healthcare organizations in order to streamline everything from patient intake to documentation to scheduling to billing and more. Industry professionals and clinicians helped design the software so that you have one solution to help with the business, clinical, scheduling, and mobile functionality. 

    These are the top features available on Netsmart Homecare: 

    • Billing and invoicing 
    • Visit verification
    • Care plan management
    • Scheduling

    Price: 

    Pricing available on request.

    Free trial: No

    Free plan: No

    Why You Need Caregiver Management Software

    Home care agencies have a massive turnover rate, mainly due to low pay, weak benefits, little training opportunities, and poor communication. In fact, in 2018, the turnover rate reached an all-time high of 82%, according to Home Care Pulse, a market research and education firm.

    However, in 2019 and through to 2021, that all looked to be changing.

    Home Care Pulse CEO Erik Madsen said, “Home care owners knew they had this tsunami coming toward them and that they needed to [take steps] to mitigate the challenges of caregiver turnover. About three years ago, that started to happen. As a result, we’re starting to see a flattening of the curve with turnover.”

    Apart from many agencies improving their pay and benefits to lower their turnover rates, many have turned to a caregiver management app to best manage their day-to-day operations

    What is a caregiver management app? Caregiver management software helps non-medical caregivers with record-keeping, inter-agency communication, provides a caregiver scheduling app, billing services, onboarding, training, enforces compliance, and so much more. 

    Quick Comparison: The Best Caregiver Management Software

    Summary

    Monthly Price

    Free Trial

    Free Plan

    The all-in-one solution for caregiver management software: manage your business and employees efficiently and at low cost.

    10 users: $39
    20 users $39
    50 users: $39

    Yes, 14 days

    Start for Free

    Yes

    Track, manage and schedule your caregivers, with some HR features too.

    Pricing available on request

     

    No

    No

    Scheduling available, with overtime auditor and some billing features.

    Pricing available on request

    No

    No

    Create schedules, record caregiver work hours and communicate effectively.

    Pricing per feature, from $2.50/user/month/feature

    Yes, 31-days

    No

    Caregiver portal, billing and some HR features.

    Pricing available on request

    No

    No

    Streamline patient intake to scheduling and billing.

    Pricing available on request

    No

    No

    Summary

    The all-in-one solution for caregiver management software: manage your business and employees efficiently and at low cost.

    Monthly Price

    10 users: $39
    20 users $39
    50 users: $39

    Free Trial

    Yes, 14 days

    Start for Free

    Free Plan

    Yes

    Summary

    Track, manage and schedule your caregivers, with some HR features too.

    Monthly Price

    Pricing available on request

     

    Free Trial

    No

    Free Plan

    No

    Summary

    Scheduling available, with overtime auditor and some billing features.

    Monthly Price

    Pricing available on request

    Free Trial

    No

    Free Plan

    No

    Summary

    Create schedules, record caregiver work hours and communicate effectively.

    Monthly Price

    Pricing per feature, from $2.50/user/month/feature

    Free Trial

    Yes, 31-days

    Free Plan

    No

    Summary

    Caregiver portal, billing and some HR features.

    Monthly Price

    Pricing available on request

    Free Trial

    No

    Free Plan

    No

    Summary

    Streamline patient intake to scheduling and billing.

    Monthly Price

    Pricing available on request

    Free Trial

    No

    Free Plan

    No

    Choose the best caregiver management software

    There is no doubt that care agencies are a life-saver for individuals who need assistance. However, it does come with a daunting and difficult task for both the patient and their caretaker(s). 

    And with high turnover rates, many companies have started to further their benefits while turning to a caregiver management app to improve operations, communicate effectively, boost engagement, schedule jobs, ensure compliance, and much more. 

    Connecteam: Designed for Care Agencies

    Start for free (14-day free trial), or choose our free-forever plan; no credit card required! 

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