Hotel management software is an essential tool that streamlines operations and enhances the guest experience. In this article, we’re going over the best hotel management software solutions on the market today. 

Hotel managers are multi-tasking experts. From managing staff to budgeting and accounting, there are a ton of tasks to accomplish and stay on top of. And if you’re using multiple softwares to balance each task, we’re here to tell you: there’s an easier way. 

An all-in-one, customizable hotel management software allows you to manage your teams, schedules, communication, and HR responsibilities in a single platform. It’s the easiest to simplify your workflow and streamline processes. In this article, we’re going over the 15 best hotel management software solutions and the pros and cons of each.

If you don’t have the time to read through our research, jump down to our quick comparison table.

Our Top Picks

  1. Best all-in-one hotel management software

  2. Good for user-friendly booking

  3. Good for automating business operations

What to Look For in a Hotel Management Software

Here are some key features to look out for when choosing the right hotel management software:

  • Intuitive and easy to use: An interface that is simple and easy to navigate.  This is essential for staff working in a fast-paced environment like hotels.
  • Smartphone-friendly: The hotel industry is a dynamic, customer-forward business, and employees must be able to access their work details and clock in and out of shifts quickly and from anywhere. 
  • Front desk management: Staff can use the software to check guests in and out, issue keys, and manage all room-related changes.
  • Easy-to-implement scheduling: A job scheduler in which you can schedule all your teams from a single dashboard, manage time-off requests, and approve shift swaps.
  • Time clock with geofencing: Employees can use a simple time clock to clock in and out of their shifts directly from their smartphones. Geofencing lets managers rest assured that employees are only clocking in and out from their assigned locations. 
  • Employee training and onboarding: Upload training documents and quizzes directly to the app so new employees have access to them at any time. 
  • Simple communication: You should be able to easily contact employees via direct message or on a company newsfeed. An employee directory is also helpful, consolidating everyone’s contact information into a single place.
  • Online checklists, reports, and forms: Upload job-specific checklists, maintenance ticket reports, order forms, and more. 
  • Online booking management: The ability to manage online bookings made via third-party booking sites, online travel agencies, and your official hotel website.
  • Reservation management: Hotel management software should help businesses manage room reservations, including the number of guests, room statuses, and pricing.

With these factors in mind, we have done the homework for you and put together a list of the very best hotel management software solutions available today.

The 15 Best Hotel Management Softwares of 2023

  1. Connecteam — Best all-in-one hotel management software

    Available on

    • Web
    • iOS
    • Android
    hospitality employee management app

    Connecteam is an all-in-one employee management software that allows hoteliers to manage the single most important resource in their business: the workforce.

    With Connecteam, you get all the tools required to handle hotel operations effectively and efficiently, including time management, job scheduling, internal communication, and HR functions.

    Let’s take a closer look at how Connecteam can help your hotel thrive: 

    Time Tracking

    Connecteam’s time-tracking feature is easy to use and highly customizable. The intuitive interface of Connecteam’s Time Clock allows employees to clock in and out with just one touch from wherever they are. The software also includes a kiosk app that enables multiple people to check in and out from a single device.

    With GPS tracking capabilities, including real-time location tracking, hotel managers know exactly where their employees are while they’re on the clock. Additionally, Connecteam’s geofencing tool enables managers to create a virtual border around the hotel so they can restrict clock-in and clock-out to that location, preventing errors and reducing time theft.

    Timesheet Management

    Connecteam’s timesheet management feature streamlines payroll, saving you previous time to spend working on making your guests happy. With Connecteam, you can set different rates for different employees, add automatic overtime rules, and automate breaks, time off, and manage absences.

    Employees can also request timesheet changes if they believe their work time isn’t correctly logged, and timesheets can be exported in spreadsheet format with a single click.

    Time off management

    Connecteam provides a suite of time-off management tools that let you create comprehensive time-off policies that automatically process absences and scheduled time off.

    Employees can receive notifications when time-off requests are approved or denied, and the entire process is documented so you can always view processed time-off requests. 

    Connecteam frees up time for you by taking care of simple requests, while more complicated requests can be processed manually.

    Onboarding and training

    Connecteam’s intuitive Onboarding & Training feature helps you quickly get your new staff up to speed and continuously give your employees the knowledge they need to perform at their best and check what they know with mini-quizzes.

    Divide courses into bite-sized sections to provide an easier learning experience and enable your new hires to start, continue, and complete courses over multiple sessions from anywhere. Ensure each step is completed on time using deadlines, auto-reminders, or the in-app chat.

    Employee scheduling

    Connecteam’s drag-and-drop employee scheduling feature is a powerful tool for hotel managers. The software enables managers to add notes, tasks, and other instructions to an employee’s shift, and employees can see their schedule and shift notes right as they clock in, ensuring they have everything they need for a productive workday. 

    Forms and checklists

    Automate daily processes and procedures with digital checklists and reporting forms. Keep a room cleaning checklist for housekeeping workers, make incident reports available, and send uniform order forms to staff, too – all within the app. 

    Attach important documents or checklists directly to an employee’s shift that they can view when they clock in, so they know exactly what work they need to do.

    Seamless communication

    Connecteam’s built-in chat is a powerful communication tool that enables hotel staff to collaborate and communicate with ease. Easily send important updates, announcements, or instructions to your team without having to use a separate communication tool or mix your private messenger with work chats.

    With Connecteam’s chat, you can create smart groups for your staff to communicate with each other, helping to foster teamwork and collaboration. This can be especially helpful for hoteliers who have multiple departments or shifts, as it ensures that everyone is on the same page.

    By streamlining communication, Connecteam’s chat feature can help hoteliers save time, reduce miscommunications, and ultimately run your business more efficiently.

    Payroll Integrations

    Connecteam integrates seamlessly with popular payroll management programs such as QuickBooks Online and Gusto. This integration enables hotel managers to import timesheets, making the entire payroll process faster, easier, and more accurate.

    Pros

    • All-in-one software solution

    • Easy to manage hotel staff

    • Excellent customer support

    • Affordable solution

    Cons

    • Integrations in development

    Pricing

    Free-for-life plan availablePremium plans start at $29/month for 30 users

    14-day free trial, no credit card required

    Start your free trial
  2. Cloudbeds — Good for user-friendly booking

    Available on

    • Web
    Screenshot of the Cloudbeds webpage

    Cloudbeds is a hotel management software that allows business owners to run hotels efficiently and effectively. This easy-to-use solution includes a booking engine, a channel manager, revenue management, and many other valuable features hotel owners require.

    Noted for having responsive customer support, Cloudbeds’ is also completely customizable, and users only pay for the features they need. 

    With that said, Cloudbeds does have some downsides. Some customers have noted that its user interface is dated and unattractive, while others believe that its reservation management feature could benefit from having customization settings.

    Learn more about Cloudbeds

    Key Features

    • Check-in/check-out
    • Online booking and payment
    • Hotel reporting
    • Housekeeping management

    Pros

    • Good customer support
    • Easy to use and train staff

    Cons

    • Unattractive user interface
    • Not the most customizable solution

    Pricing

    Contact vendor for price Trial: Yes Free Plan: No

  3. Owner Rez — Good for automating business operations

    Available on

    • Web
    • iOS
    • Android
    Screenshot of the Owner Rez webpage

    A world-renowned hotel management software, OwnerRez is laden with features you’d come to expect from software for hotel management. This includes customer relationship management (CRM), accounting features, channel management, and more.

    With OwnerRez, it’s possible to integrate with popular booking channels such as Booking.com, Airbnb, and Vrbo, with the ability to sync rates, availability, rules, and other settings.

    In terms of disadvantages, its unattractive interface may dissuade some users. And although it can take time to set up, many customers believe that it’s worth the time and investment. If you are looking for a hotel management system with more employee management features, you may want to look elsewhere on this list.

    Learn more about Owner Rez

    Key Features

    • Point-of-sale (POS) system
    • Guest data management
    • Channel manager
    • Mobile app

    Pros

    • Helpful customer support
    • Integrates with many channels

    Cons

    • Unattractive user interface
    • Lacks employee management features

    Pricing

    Starts at $35/month, for 1 property Trial: Yes Free Plan: No

  4. RoomRaccoon — Good for Hostels, B&Bs, and apartments

    Available on

    • Web
    Screenshot of the roomraccoon webpage

    Popular amongst a range of hospitality businesses, including hotels, hostels, and apartments, RoomRaccoon is an incredibly diverse hotel management software. 

    From the channel manager, booking engine, and housekeeping management features, RoomRaccoon covers virtually every aspect of hotel management.

    While it does boast a wide range of features, RoomRaccoon is certainly one of the most expensive hotel management software solutions on this list. Customers have also noted poor customer support experiences.

    Learn more about RoomRaccoon

    Key Features

    • Online check-in
    • Customizable booking engine
    • Channel manager
    • Insights and reporting

    Pros

    • All-in-one capabilities
    • Attractive user interface

    Cons

    • Expensive solution
    • Poor customer support

    Pricing

    Starts at $214/month Trial: Yes Free Plan: No

  5. eZee Absolute — Good for businesses that don’t need an all-in-one software

    Available on

    • Web
    • iOS
    • Android
    Screenshot of the eZee Absolute webpage

    A hotel management software with all-in-one capabilities, eZee Absolute is a useful solution for automating virtually all hotel operations, such as reservations, front and back office, housekeeping and cleaning, and guest self-service.

    eZee Absolute is relatively straightforward to set up and easy to operate on a day-to-day basis. And from a guest security perspective, all data is stored on the platform and accessible only via individual accounts.

    However,  some users have noted that its reporting feature has had some flaws. Checking in and out can also reportedly take time to process.

    Learn more about eZee Absolute

    Key Features

    • Reservation management
    • POS system
    • Guest self-service portal
    • Mobile app

    Pros

    • Easy to set up
    • All-in-one capabilities

    Cons

    • Flawed reporting feature
    • Check-in processing can be slow

    Pricing

    Starts at $50/month, for up to 10 rooms Trial: Yes Free Plan: No

  6. StayNTouch — Good for speedy check-ins and outs

    Available on

    • Web
    • iOS
    • Android
    Screenshot of the StayNTouch webpage

    In terms of employee management systems, StayNTouch might be one of the strongest hotel management software solutions on this list. With features dedicated to the front desk, housekeeping, reservations, and finances, managers can rest assured that both guests and staff are in good hands.

    One of StayNTouch’s key strengths is that it integrates with a wide range of software partners, ranging from TV and WiFi to accounting and payments.

    However, the software’s booking engine could be improved, and their website doesn’t include pricing plans, which can be frustrating for potential customers who are looking for this information quickly.

    Learn more about StayNTouch

    Key Features

    • Front desk management
    • Reservation management
    • Housekeeping management
    • Software integrations

    Pros

    • Strong staff management capabilities
    • Wide range of integrations

    Cons

    • Booking engine could be improved
    • Lacks pricing transparency

    Pricing

    Contact vendor for price Trial: No Free Plan: No

  7. Operto — Good for premium guest experiences

    Available on

    • Web
    Screenshot of the Operto webpage

    This software for hotels helps businesses run more efficiently while creating a more personalized experience for guests. Oberto comes with digital check-in and city guides and even provides restaurant and entertainment recommendations. 

    With Operto, businesses can also integrate with many other property management systems, known as PMS software, including WebRezPro, Mews, and Cloudbeds.

    However, Oberto does have a steep learning curve and a more complex interface than some other hotel management softwares on our list, so it does require more employee training.  

    Learn more about Operto

    Key Features

    • Guest and owner portals
    • Housekeeping management
    • Online check-in/out
    • PMS tool integrations

    Pros

    • Tools for employers and guests
    • Wide range of integrations

    Cons

    • Can be complicated to use
    • Unnattractive user interface

    Pricing

    Contact vendor for price Trial: Yes Free Plan: No

  8. Mews — Good for mid-size businesses

    Available on

    • Web
    • iOS
    • Android
    Screenshot of the Mews webpage

    Mews is a cloud-based hotel management software that is fit for mobile and offers an excellent solution at an affordable price. 

    Mews integrates with many other platforms and is ideal for front desk management, bookings and reservations, revenue management, and working with housekeeping. It even has its own booking engine for guests and a self-service check-in kiosk. 

    However, some reviews note that Mews’ customer support has become less responsive since the installation of its website chat functionality. Also, it might not be possible to benefit from the software’s invoicing features, depending on the country your hotel is located in and its current regulations.

    Learn more about Mews

    Key Features

    • Reservation management
    • Housekeeping management
    • Knowledge base
    • Online check-in and out

    Pros

    • Cost-effective solution
    • Easy to use for small hotels

    Cons

    • Poor customer support
    • Doesn’t comply with some countries’ invoicing regulations

    Pricing

    Starts at $8.09/room/month Trial: Yes Free Plan: No

  9. WebRezPro — Good for vacation property managers

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac
    Screenshot of the WebRezPro webpage

    It’s safe to say that WebRezPro ticks many of the boxes you’d come to expect from hotel management software. From accounting and front desk management, to housekeeping and a booking engine, customers can benefit from WebRezPro’s array of features.

    Most importantly, this web-based solution is easy to use and works on mobile devices and tablets. However, it doesn’t have an app and must be used on a web browser with internet access. 

    In addition, WebRezPro doesn’t have 24/7 customer support, which may be challenging for hotels in different time zones. However, the software does include training videos that are always accessible. 

    Learn more about WebRezPro

    Key Features

    • Booking management
    • Housekeeping management
    • Accounting feature
    • Self-check-in

    Pros

    • Wide range of features
    • Attractive and easy to use

    Cons

    • Strictly web-based, no mobile app
    • Doesn’t have 24/7 customer support

    Pricing

    Contact vendor for price Trial: Yes Free Plan: No

  10. Little Hotelier — Good for small hotels and motels

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac
    Screenshot of the Little Hotelier webpage

    This cloud-based hotel management software is ideal for taking electronic payments and successfully allows hotels to connect with guests, both domestic and international. It has strong front desk management tools and even includes its own website builder for small hotels that may not have an online presence yet. 

    What’s great about Little Hotelier is that even the least tech-savvy hotel staff members can easily get used to the software’s features. It also includes a mobile app for convenient use.

    In terms of downsides, some customers have noted that the software’s booking engine does lack customization options and that the calendar can be difficult to understand. Some have also stated that customer support hasn’t been so helpful.

    Learn more about Little Hotelier

    Key Features

    • Front desk management
    • Channel manager
    • Reporting and insights
    • Mobile app

    Pros

    • Attractive and easy to use
    • Integrates with many channels

    Cons

    • Booking engine could be improved
    • Poor customer support

    Pricing

    Starts at $89/month, for up to 5 rooms Trial: Yes Free Plan: No

  11. innRoad — Good for first-time PMS users

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac
    Screenshot of the innRoad webpage

    innRoad is a popular hotel management software used by thousands of hotels globally, and its comprehensive and diverse range of features make it an excellent choice. innRoad comes with housekeeping management, a booking engine, and partner integrations. innRoad’s customer support is also known for being very responsive and available 24/7.

    However, customers have noted that the system can run slowly from time to time, and that users need to log in multiple times a day after sessions expire. innRoad is also a more expensive option, which may not be suitable for small businesses. 

    Learn more about innRoad

    Key Features

    • Booking engine
    • Daily metric updates
    • Cleaning task manager
    • Partner integrations

    Pros

    • Good customer support
    • Easy to learn and use

    Cons

    • Loading times can be slow
    • Lacks employee management features

    Pricing

    Starts at $150/month Trial: Yes Free Plan: No

  12. ThinkReservations — Good for independent luxury lodging businesses

    Available on

    • Web
    Screenshot of the ThinkReservations webpage

    Designed primarily for small and boutique hotels and bed and breakfasts, ThinkReservations is an effective hotel management software for new businesses and experienced hotels trying to streamline operations. 

    ThinkReservations includes a channel manager, a booking engine, and numerous integrations. The software also provides robust reporting features so businesses can make data-driven decisions. 

    However, compared to other solutions, ThinkReservations is fairly limited in terms of employee management features because it places a stronger emphasis on its client-facing capabilities. Also, this solution can be considered to be quite pricey for what it provides.

    Learn more about ThinkReservations

    Key Features

    • Booking engine
    • Payment processing
    • Channel manager
    • Integrations

    Pros

    • Wide range of client-facing features
    • Simple to use

    Cons

    • Limited employee management features
    • Expensive solution

    Pricing

    Starts at $10/room/month, $50 minimum Trial: Yes Free Plan: No

  13. Hotel Connect — Good for ease of use

    Available on

    • Web
    • iOS
    • Android
    Screenshot of the Hotel Connect webpage

    Sometimes we overlook just how important it is for software to be user-friendly. After all, these kinds of solutions are designed specifically for individuals who don’t necessarily sit in front of a laptop all day. And Hotel Connect, which recently rebranded to Noovy, has one of the most user-friendly reservation management interfaces on this list. This hotel management software was designed to simplify operations for independent hotels. 

    With its simple drag-and-drop booking system, comprehensive rate management, and intuitive POS system, Hotel Connect is an perceptive and easy-to-use platform. 

    Learn more about Hotel Connect

    Key Features

    • Reservation management
    • Account manager
    • Online payments
    • Reporting and insights

    Pros

    • Extremely user-friendly
    • Good customer support

    Cons

    • Lacks employee management features
    • Expensive solution

    Pricing

    Starts at £5/room/month Trial: Yes Free Plan: Yes

  14. Hotelogix — Good for small-to-mid-market vacation properties

    Available on

    • Web
    • iOS
    • Android
    Screenshot of the Hotelogix webpage

    Hotelogix is a cloud-based hotel management software that helps managers maximize revenue and simplify reservations. With all-in-one capabilities and excellent customer support, businesses can manage all areas of hotel operations with this system. This includes staff scheduling, booking management, KPI tracking, POS system, detailed reporting, multi-property management tools, and more. 

    With this said, Hotelogix isn’t necessarily the easiest solution to use on this list to use. Some have noted that it takes time to get used to its functionalities, and it has a pretty steep learning curve. In addition, accounting software, like QuickBooks Online, can be tricky to integrate.

    Learn more about Hotelogix

    Key Features

    • Channel manager
    • Housekeeping management
    • Front desk management
    • Mobile app

    Pros

    • Good customer support
    • Affordable solution

    Cons

    • Not the easiest solution to use
    • Unattractive interface

    Pricing

    Starts at $3.99/room/month, minimum billing $65 Trial: Yes Free Plan: No

  15. InnQuest — Good for hotels and resorts of all sizes

    Available on

    • Web
    • Windows
    Screenshot of the InnQuest webpage

    InnQuest provides hotel owners an easy-to-use software for hotel management that streamlines and automates operations and improves guest experiences. 

    From managing front desk staff to optimizing revenue and managing bookings, InnQuest is suitable for hotels of all sizes, as well as hotel chains.  InnQuest’s channel manager is particularly useful and allows businesses to connect easily to online travel agencies like Booking.com and Expedia. It also helps maximize occupancy and avoid overbookings by centralizing inventory and pricing.

    Learn more about InnQuest

    Key Features

    • Booking engine
    • Channel manager
    • Revenue optimization
    • Web-based mobile app

    Pros

    • All-in-one solution
    • Easy to use

    Cons

    • No customer support after hours
    • Isn’t supported by iOS or Android

    Pricing

    Contact vendor for price Trial: Yes Free Plan: No

Compare the Best Hotel Management Softwares

Topic Start for free
Reviews
4.8
4.5
5
3.7
4.6
4.6
4.9
4.7
4.7
4.1
4.5
4.9
4.9
4.4
N/A
Pricing
Starts at just $29/month for the first 30 users
Contact vendor for price
Starts at $35/month, for 1 property
Starts at $214/month
Starts at $50/month, for up to 10 rooms
Contact vendor for price
Contact vendor for price
Starts at $8.09/room/month
Contact vendor for price
Starts at $89/month, for up to 5 rooms
Starts at $150/month
Starts at $10/room/month, $50 minimum
Starts at £5/room/month
Starts at $3.99/room/month, minimum billing $65
Contact vendor for price
Free Trial
yes
14-day
yes
yes
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
Free Plan
yes
Free Up to 10 users
no
no
no
no
no
no
no
no
no
no
no
yes
no
no

What Is Hotel Management Software?

Hotel management software helps hotels manage and automate operations, such as scheduling, training, communication, payroll, reservations and bookings, and billing. It centralizes business processes and helps managers make informed data-driven decisions. 

As a result, hotel operations improve, and managers can communicate more easily with employees, resulting in better hospitality and guest experiences.  

How Does Hotel Management Software Work?

Hotel management software works by automating and streamlining hotel operations and is designed to improve employee communication, automate scheduling, manage reservations, housekeeping, inventory management, billing, and payroll. 

Some software solutions, like Connecteam, include employee management tools, too, in which workers can conduct onboarding and training directly from their phones, clock in and out from the mobile app, accept and reject shifts, and communicate with each other.

The Benefits of Hotel Management Software

There are numerous benefits that come with using hotel management software. These include:

  • Streamlined Scheduling: Hotel management software can help managers create and manage employee schedules, track attendance, and approve time off requests. This can save time and reduce scheduling errors, leading to better staff morale and productivity.
  • Improved Communication: Hotel management software can provide a centralized communication platform for employees, allowing them to communicate and collaborate more effectively. This can improve teamwork and reduce miscommunications.
  • Training and Performance Tracking: Hotel management software can help managers track employee performance, identify areas for improvement, and provide training and development opportunities. This can improve staff skills and knowledge, leading to better job performance and customer service.
  • Streamlined Operations: Some hotel management software can help automate and streamline operations such as reservations, room assignments, housekeeping, inventory management, and billing. This can save time and reduce errors, leading to greater efficiency and productivity.
  • Improved Guest Experience: With hotel management software, guests can easily make reservations online, receive automated confirmations and reminders, check in and check out seamlessly, and access information and services through a mobile app. This can lead to a more positive and convenient guest experience.
  • Helps hotels manage revenue: Many hotel management software solutions help hotel business owners track average daily rate (ADR), using trend reports to create flexible pricing methods.
  • Saves time and money: Hotel management software centralizes many aspects of hotel operations onto a single platform. It allows guests to book online and improves the guest experience, which maximizes revenue. It also helps cut down on labor costs and streamline processes. 

How Much Does Hotel Management Software Cost?

The most common pricing model for hotel management software includes an initial setup fee plus a fee per hotel room. Therefore, pricing varies greatly and really depends  on the size of your hotel, as well as the features you’re looking for in a software.

Some of the pricier hotel management softwares on our list include RaccoonRoom ($596/month) and ThinkReservations ($500)for 50 rooms. While other solutions, such as Little Hotelier, cost $199 per month for 50 units.

While Connecteam specializes in employee management and doesn’t offer some key client-facing features, its extensive range of features makes it your best choice for a hotel management app.

Boutique hotels may benefit from Connecteam’s free-for-life plan, while premium plans start at only $29/month for up to 30 users.

FAQs

What is hotel management?

Hotel management involves overseeing the day-to-day operations of hotels and bed and breakfasts is essential for providing excellent hospitality and reaching business goals. It involves managing staff, ensuring high-quality guest services, and maintaining the financial and operational aspects of the business. 

Managers are responsible for a wide range of duties, including reservations and bookings, guest services, housekeeping, food and beverage operations, marketing, sales, and staff recruitment and training. They also need to maintain hotel facilities, ensure compliance with health and safety regulations, and manage finances. 

Who needs hotel management software?

Hotel management software is necessary for the following types of hospitality businesses. However, keep in mind that each software solution is slightly different and varies in features, and may not be suitable for every type of business listed.

  • Hotels
  • Resorts
  • Hostels
  • B&Bs
  • Apartments
  • Guest houses
  • Vacation rentals
  • Hotel Groups

The Bottom Line On Hotel Management Software

While there are many excellent hotel software solutions, not every option is going to be suitable for your business. Some are better for reservation management and internal operations, while others place more emphasis on employee management. 

The best solution for all-in-one hotel management software that helps you manage your teams, schedules, communication, and HR responsibilities is Connecteam.

Get started with Connecteam for free today!