The Best Hotel Management Software for 2023

As a hotel manager, you already know how many responsibilities there are to juggle during your day-to-day. 

Using one software for managing reservations, another for handling your staff and another for guests checking in and out can get really confusing really quickly. 

And if you’re still handling hotel finances with spreadsheets and paper, then it’s definitely time to find an easier way.

Even if you’ve been using one and are looking for an upgrade, it’s clear that dynamic hotel management software is going to fix many, if not all of your problems.

Don’t worry, we’re here for you. We know the best hotel management software solutions you should check out to make daily operations so much simpler.

Our Top Picks

1. Connecteam – Best all-in-one hotel management software

2. Cloudbeds – Good for user-friendly booking

3. Owner Rez – Good for automating business operations

What to Look for in Hotel Management Software

Here are some key features to look out for when choosing the right hotel management software:

• Intuitive and easy to use: An interface that is simple and easy to navigate might seem obvious, but it’s essential for staff working in a fast-paced environment like a hotel. 
• Compatible across multiple devices: As hotel staff need to check booking details instantly, it’s important that they receive information directly on their mobile devices.
• Online booking management: The ability to manage online bookings made via third-party booking sites, online travel agencies and your official hotel website.
• Reservation management: Hotel management software should help businesses manage room reservations, including number of guests, room statuses and pricing.
• Front desk management: Staff can use the software to check guests in and out, issue keys, and manage all room-related changes.
• Housekeeping and maintenance management: Hotels can track room statuses, assign tasks to housekeepers, manage maintenance requests and reports.

With these factors in mind, we have done the homework for you and have put together a list of the very best hotel management software solutions available today.

15 of the Best Hotel Management Software of 2023

Best all-in-one hotel management software

Platforms: Web, iOS, Android

Connecteam is an award-winning hotel management software that allows business owners and hotel managers to provide front and back desk staff with all the tools required to handle hotel operations effectively and efficiently.

36,000+ companies benefit from this solution’s all-in-one capabilities, ensuring that time management, job scheduling, internal communication are automated at all times, facilitating smooth hotel management. With Connecteam, you can:

• Save time with simplified employee scheduling: Easily assign shifts to staff by skills, positions and availability. Color-code shifts and attach tasks, notes and media.
• Automate operational and daily processes: Create digital online forms and checklists or select pre-made templates. Staff can access room inspection checklists, customer complaints reports, and uniform order forms at their fingertips.
• Eliminate time theft and buddy punching: With Connecteam’s GPS tracking time clock, you can set virtual geofences so that employees can only clock in and out when physically at the worksite.
• Ensure payroll is 100% accurate: With Connecteam’s integrations with Quickbooks Online and Gusto, you can easily export your employees’ timesheets in one click.
• Reach every employee with the click of a button: Streamline employee communication across departments, with the ability to open private 1:1 and employee team chats.
• Effectively onboard all staff members: Provide dynamic employee training resources (such as health and safety, equipment usage and maintenance, etc.), with the ability to track each employee’s progress and test their knowledge. 

While Connecteam is laden with features to maximize employee management in your hotel, the software is currently lacking some key client-facing hotel management features.

Key Features

• Employee scheduling

• Digital forms and checklists

• GPS time clock and geofencing

• Internal communication

• Employee training

• Integration with Quickbooks Online

Pros & Cons

• All-in-one software solution

• Easy to manage hotel staff

• Excellent customer support

• Affordable solution

• Doesn’t include client-facing features yet

Price: 

• Starts at just $29/month for up to 30 users

• Free 14-day trial

• Unlimited free plan for up to 10 users

Good for: User-friendly booking

Platforms: Completely web-based

Cloudbeds is a hotel management software that allows business owners to run their staff and hotels efficiently and effectively. This easy-to-use solution includes a booking engine, a channel manager, revenue management and many other valuable features hotel owners require.

Noted for a having a responsive customer support to resolve issues, Cloudbeds has a pricing system in which customers pay depending on which features and add-ons they require. This can be different from other solutions which have fixed prices per plan.

With that said, Cloudbeds does have some downsides. Some customers have noted that it’s user interface is dated and unattractive on the eye, while others believe that its reservation management feature could benefit from having customization settings.

Key Features

• Check-in/check-out

• Online booking and payment

• Hotel reporting

• Housekeeping management

Pros & Cons

• Good customer support

• Easy to use and train staff

• Unattractive user interface

• Not the most customizable solution

Price: 

• Contact a Cloudbeds sales representative for pricing information.

• Free trial: Yes (free demo available)

• Free plan: No

Good for: Automating business operations

Platforms: Web, iOS, Android

A world-renowned hotel management software, OwnerRez is laden with features you’d come to expect from this kind of solution. This includes customer relationship management (CRM), accounting features, channel management, and more.

With OwnerRez, it’s possible to integrate with popular booking channels such as Booking.com, AirBnb and Vrbo, with the ability to sync rates, availability, rules and other settings.

In terms of disadvantages, its unattractive interface may dissuade some users. And although it can take time to set up, many customers believe that it’s worth the time and investment. If you are looking for a hotel management system with more employee management features, you may want to look elsewhere on this list.

Key Features

• POS system

• Channel manager

• Guest data management

• Mobile app

Pros & Cons

• Helpful customer support

• Integrates with many channels

• Unattractive user interface

• Lacks employee management features

Price: 

• Starts at $35/month for 1 property.

• Free trial: Yes

• Free plan: No RoomRaccoon

Good for: Hostels, B&Bs and apartments

Platforms: Completely web-based

Popular with a wide range of hospitality businesses, including hotels, hostels and apartments, RoomRaccoon has a wide audience of users because of how diverse it is. By that, we’re referring to extensive range of features it provides.

From its channel manager and booking engine to its housekeeping and cleaning services management features and revenue capabilities, RoomRaccoon seems to cover virtually every aspect of hotel management, making it one of the most appealing solutions in this field.

While it does boast a wide range of features, RoomRaccoon is certainly one of the most expensive hotel management software solutions on this list. Customers have also noted poor experience’s with the software’s customer support.

Key Features

• Online check-in

• Customizable booking engine

• Channel manager

• Insights and reporting

Pros & Cons

• All-in-one capabilities

• Attractive user interface

• Expensive solution

• Poor customer support

Price: 

• Starts at $214/month for hotels with 1 room. Pricing adjusts depending on the number of rooms.

• Free trial: Yes

• Free plan: No

Good for: Businesses that don’t need an all-in-one software

Platforms: Web, iOS, Android

A hotel management software with all-in-one capabilities, eZee Absolute is a useful solution for automating virtually all hotel operations, such as reservations, front and back office, housekeeping and cleaning, and guest self-service, to name a few.

In terms of advantages, eZee Absolute is relatively straightforward to set up and easy to operate on a day-to-day basis. And from a guest security perspective, all data is stored on the platform and accessible only via individual accounts.

It’s not perfect though. Some have noted that it’s reporting feature has had some flaws, which may have been addressed since then. Checking in and out can also reportedly take time to process.

Key Features

• Reservation management

• POS system

• Guest self-service portal

• Mobile app

Pros & Cons

• Easy to set up

• All-in-one capabilities

• Flawed reporting feature

• Check-in processing can be slow

Price: 

• Starts at $50/month for up to 10 rooms

• Free trial: Yes

• Free plan: No

Good for: Speedy check-ins and outs

Platforms: Web, iOS, Android

In terms of employee management systems, StayNTouch might be one of the strongest hotel management software solutions on this list. With features dedicated to front desk, housekeeping, reservations and finances – owners can rest assured that staff are in safe hands.

One of the StayNTouch’s key strengths is the fact that it integrates with a wide range of software partners, ranging from TV and WiFi to accounting and payments.

It is believed though that there is much room for improvement when it comes to the software’s booking engine. Also, the official website doesn’t include plans, which can dissuade potential customers who are looking for pricing information quickly.

Key Features

• Front desk management

• Reservation management

• Housekeeping management

• Software integrations

Pros & Cons

• Strong staff management capabilties

• Wide range of integrations

• Booking engine could be improved

• Lacks pricing transparency

Price: 

• Contact a StayNTouch sales representative for pricing information.

• Free trial: No

• Free plan: No

Good for: Premium guest experiences

Platforms: Completely web-based

Operto is particularly useful in that the same platform can be used effectively by managers, staff and guests alike. Guests have their very own portal in which they can easily communicate with teams and ensure all their needs are met, from one secure place.

With Operto, it is possible to integrate with many other PMS tools, include WebRezPro, Mews and Cloudbeds (which are also included on this list).

Truth be told, there are solutions that are easier to use than Operto and have more attractive interfaces. Though with the right amount of training, users can get to grips with the software in a short amount of time.

Key Features

• Guest and owner portals

• Housekeeping management

• Online check-in/out

• PMS tool integrations

Pros & Cons

• Ideal of managers, staff and guests alike

• Wide range of integrations

• Can be complicated to use

• Unnattractive user interface

Price: 

• Contact an Operto sales representative for pricing information.

• Free trial: Yes (free demo available)

• Free plan: No

Good for: Mid-size businesses

Platforms: Web, iOS, Android

Mews is a cloud-based hotel management software that is certainly going to attract many users for the following reason: it boasts a wide range of features to handle virtually all aspects of hotel management, at an incredibly affordable price.

It’s worth mentioning that Mews is ideal of handling reservations and cleaning staff, while it integrates with a vast array of external channels.

It has been noted that Mews’ customer support has become less responsive since the installation of its website chat functionality. Also, it might not be possible to benefit from the software’s invoicing features, depending on the country your hotel is located in and its current regulations.

Key Features

• Reservation management

• Housekeeping management

• Knowledge base

• Online check-in and out

Pros & Cons

• Cost-effective solution

• Easy to use for small hotels

• Poor customer support

• Doesn’t comply with some countries’ invoicing regulations

Price: 

• Starts at $8.09 per room/month (billed annually, minimum package is $200/month)

• Free trial: Yes (free demo available)

• Free plan: No

Good for: Vacation property managers

Platforms: Completely web-based

It’s safe to say that WebRezPro ticks many of the boxes you’d come to expect from a hotel management software. From accounting and front desk management to housekeeping and a booking engine, users can do a whole lot worse than choose this industry standard solution.

Most importantly, this web-based solution is easy to use and can be used on practically any device. With that said, it can only be used if you have internet access and a suitable browser. It doesn’t include an actual app designed for mobile devices.

Also, depending on where your hotel is located, the fact that WebRezPro doesn’t have 24/7 customer support may be a bit of a dealbreaker. Though the software does include training videos to assist users with its features.

Key Features

• Booking management

• Housekeeping management

• Accounting feature

• Self check-in

Pros & Cons

• Wide range of features

• Attractive and easy to use

• Strictly web-based, no mobile app

• Doesn’t have 24/7 customer support

Price: 

• Contact a WebRezPro sales representative for pricing information.

• Free trial: Yes (free demo available)

• Free plan: No

Good for: Small hotels and motels

Platforms: Web, iOS, Android, Windows, Mac

This cloud-based hotel management software is ideal for taking electronic payments and successfully allows hotels to connect with guests, both domestic and international. 

What’s great about Little Hotelier is that even the least tech-savvy hotel staff members can easily get used to the software’s features. Also, it includes a mobile app for convenient use.

In terms of downsides, some customers have noted that the software’s booking engine does lack customization options and that the calendar can be difficult to understand. Some have also stated that customer support hasn’t been so helpful.

Key Features

• Front desk management

• Channel manager

• Reporting and insights

• Mobile app

Pros & Cons

• Attractive and easy to use

• Integrates with many channels

• Booking engine could be improved

• Poor customer support

Price: 

• Starts at $89/month for up to 5 rooms. Pricing adjusts as number of rooms increases.

• Free trial: Yes

• Free plan: No

Good for: First-time PMS users

Platforms: Web, iOS, Android, Windows, Mac

innRoad is a popular hotel management software used by thousands of hotels globally. This is in no small part due its all-in-one capabilities. In other words, it includes a wide range of features, such as cleaning task management, a booking engine and partner integrations. innRoad’s customer support is renowned for being very responsive and available 24/7. 

However, customers have noted that the system can run slowly from time to time, and that users need to log in multiple times a day after sessions expire. Truth be told, there are better solutions on this list when it comes to the employee management features they provide, such as Connecteam. Also, innRoad’s all-in-one capabilities explains its expensive starting price.

Key Features

• Booking engine

• Daily metric updates

• Cleaning task manager

• Partner integrations

Pros & Cons

• Good customer support

• Easy to learn and use

• Loading times can be slow

• Lacks employee management features

Price: 

• Starts at $150/month. Contact an innRoad sales representative for a personalized quote.

• Free trial: Yes (free demo available)

• Free plan: No

Good for: Independent luxury lodging businesses

Platforms: Completely web-based

Designed primarily for small and boutique hotels, ThinkReservations is an effective hotel management software for both those starting a hospitality business and those trying to streamline their hotel operations.

ThinkReservations does include a lot of the keynote features that are typically found in similar solutions, such as a channel manager, booking engine and numerous integrations.

Compared to other solutions on this list, ThinkReservations is fairly limited in terms of employee management features. This is mainly due to the fact that it places a stronger emphasis on its client-facing capabilities. Also, this solution can be considered to be quite pricey for what it provides.

Key Features

• Booking engine

• Payment processing

• Channel manager

• Integrations

Pros & Cons

• Wide range of client-facing features

• Simple to use

• Limited employee management features

• Expensive solution

Price: 

• Costs $10 per room/month ($50 minimum).

• Free trial: Yes (free demo available)

• Free plan: No

Good for: Ease of use

Platforms: Web, iOS, Android, Mac

Sometimes we overlook just how important it is for software to be user-friendly. After all, these kinds of solutions are designed specifically for individuals who don’t necessarily sit in front of a laptop all day. With that said, we’d go as far to say that Hotel Connect has the most user-friendly reservation management interface out of all of the solutions on this list.

With that said, it’s important to point out that Hotel Connect could be even more dynamic as a hotel management software. If it had more features tailored to managing employees, we’d definitely put this solution higher up the list. This is definitely one of the stronger solutions though when it comes to reservation and financial management.

Key Features

• Reservation management

• Account manager

• Online payments

• Reporting and insights

Pros & Cons

• Extremely user-friendly

• Good customer support

• Lacks employee management features

• Expensive solution

Price: 

• Costs £5 per room/month

• Free trial: Yes

• Free plan: Yes

Good for: Small-to-mid-market vacation properties

Platforms: Web, iOS, Android

Hotelogix is a cloud-based hotel management software that helps managers maximize revenue and simplify reservations, amongst other things. With all-in-one capabilities, it’s possible to handle virtually all areas of hotel operations. This includes staff scheduling, booking management, KPI tracking, and more.

With this said, Hotelogix isn’t necessarily the easiest solution on this list to use. Some have noted that it takes time to get used to its functionalities. Accounting software (like Quickbooks Online) can be tricky to integrate. Thankfully though, customers have given positive reviews about the software’s customer support.

Key Features

• Channel manager

• Housekeeping management

• Front desk management

• Mobile app

Pros & Cons

• Good customer support

• Affordable solution

• Not the easiest solution to use

• Unattractive interface

Price: 

• Premium plan costs $3.99 per room/month (minimum billing $65)

• Free trial: Yes (free demo available)

• Free plan: No

Good for: Hotels and resorts of all sizes

Platforms: Web, Windows, Linux

Here is another example of a hotel management software that has all-in-one capabilities. InnQuest boasts a wide range of features that cover basically every corner of hotel operations. From managing front desk staff to optimizing revenue and managing bookings, hotels of all sizes can benefit from InnQuest’s capabilities.

While the software does include a mobile app that is web-based, there is no specification whether the mobile app is supported by iOS or Android. And similar to a problem that other solutions face on this list – InnQuest doesn’t have an after-hours customer support, so problems can sometimes take time to be resolved.

Key Features

• Booking engine

• Channel manager

• Revenue optimization

• Web-based mobile app

Pros & Cons

• All-in-one solution

• Easy to use

• No customer support after hours

• Isn’t supported by iOS or Android

Price: 

• Contact an InnQuest sales representative for pricing information.

• Free trial: Yes (free demo available)

• Free plan: No

Compare the Best Hotel Management Software

What Is Hotel Management Software?

Hotel management software is a cloud-based digital solution that allows hotels to manage admin-based tasks such as front desk operations, room allocation, reservation management, billing and services. This kind of software automates these tasks, while also keeping track of areas such as HR, maintenance needs and payroll. Some hotel management software solutions are purely designed for staff-use only, while others are supposed to be used by customers for online check-in, communication, and room service. Other solutions cater to both, and often include an admin dashboard, as well as a mobile app.

How Does Hotel Management Software Work?

Hotel management software usually includes main dashboard where common functionalities such as front/back desk management and reservation management can be handled. 

In terms of the latter, users can process online reservations that are made via the hotel’s official website. The data gets transferred to a backend database which hotels can access to manage their bookings. Confirmation emails can also be automated with this feature.

Beyond its classic functionalities, hotel management software may also allow admins to communicate directly with employees. Workers may have access to a mobile app, which they can use to clock in and out from, accept and reject shifts, and undergo training. Many solutions integrate with payroll software such as Gusto.

The Benefits of Hotel Management Software

There are numerous benefits that come with using hotel management software. These include:

• Improves the guest experience: building a strong relationship with guests is essential for thriving hotels. With the right software, customers can easily manage bookings, and check-in and out directly from an app.
• It helps hotels manage revenue: Many hotel management software solutions help hotel business owners track average daily rate (ADR), using trend reports to create flexible pricing methods.
• Easier to manage multiple online booking channels: As hotels need to be visible on multiple online platforms, software helps hotels integrate with online travel agents, improving wider business reach online.
• Save time and money: Hotel management software provides staff with all of the tools they need in one place. There are direct connections to OTAs and GDSs, cutting out any middlemen.

How Much Does Hotel Management Software Cost?

Most hotel management software solutions are priced at “per unit, per month” rate. This unit can allude to rooms, admins, users, properties, hotels, and more. They can vary heavily though in pricing, depending on the features they provide and how many units are required. It’s also worth noting that some of the solutions on this list don’t include pricing information on their websites. 

In this case, you may need to contact a sales representative. Some of the solutions on the pricier side include RaccoonRoom and ThinkReservations, which cost $596 and $500 per month for 50 units, respectively. While other solutions such as Little Hotelier cost $199 per month for 50 units.

We recommend selecting the software that provides the widest range of features at the most affordable price. Although Connecteam does lack some key client-facing features, its extensive range of employee-oriented capabilities at a basic plan of just $29 per month for 30 users, is impossible to ignore.

FAQs

What is hotel management?

Although a broad term, hotel management can be basically defined as the overseeing of operations in a hotel. This usually involves having close contact with department heads who are in charge of their own teams that cover different aspects of the hotel. Common hotel departments include front desk, housekeeping, reservations, marketing, catering and more.

Who requires hotel management software?

The following businesses are typical users of hotel management software:

• Hotels

• Resorts

• Hostels

• B&Bs

• Apartments

• Guest houses

• Vacation rentals

• Hotel Groups

Something worth considering is that each software solution is designed for specific businesses and business sizes.

What should I consider when selecting the best hotel management software for me?

Three key factors to consider when choosing the best hotel management software:

• Total cost: The ideal software should suit your budget and you should also take future upgrade prices, employee training tracking and maintenance into consideration.
• Mobile compatibility: Many customers now make hotel reservations via mobile devices. Hotel management system should provide mobile booking functionality to accommodate these customers.
• Integrates with other software: Your software should be able to integrate with other solutions your business uses, such as CRM solutions and property management solutions.

The Bottom Line On the Best Hotel Management Software

By now, it should be clear that every solution on this list manages to solve multiple problems that hotel managers are facing on a day-to-day basis. Surely one of them is best suited to your business’s specific needs. Some solutions are better for handling areas such as reservation management and facility maintenance, while others are more employee-focused or client-facing. 

At any rate, the best call-to-action is to try out the free hotel management software trials or demos that are provided from this list. Once you understand which tools have the most relevant features at the most affordable price, you’ll know which hotel management software is going to revolutionize the way your hotel operates.