The Best Hotel Management Software for 2023

The 15 Best Hotel Management Softwares of 2023

1. 

   Connecteam — Best all-in-one hotel management software

   Available on

   • Web
   • iOS
   • Android

   Connecteam is an award-winning hotel management software that allows business owners and hotel managers to provide front and back desk staff with all the tools required to handle hotel operations effectively and efficiently.

   36,000+ companies benefit from this solution’s all-in-one capabilities, ensuring that time management, job scheduling, internal communication are automated at all times, facilitating smooth hotel management. With Connecteam, you can:

   • Save time with simplified employee scheduling: Easily assign shifts to staff by skills, positions and availability. Color-code shifts and attach tasks, notes and media.
   • Automate operational and daily processes: Create digital online forms and checklists or select pre-made templates. Staff can access room inspection checklists, customer complaints reports, and uniform order forms at their fingertips.
   • Eliminate time theft and buddy punching: With Connecteam’s GPS tracking time clock, you can set virtual geofences so that employees can only clock in and out when physically at the worksite.
   • Ensure payroll is 100% accurate: With Connecteam’s integrations with QuickBooks Online and Gusto, you can easily export your employees’ timesheets in one click.
   • Reach every employee with the click of a button: Streamline employee communication across departments, with the ability to open private 1:1 and employee team chats.
   • Effectively onboard all staff members: Provide dynamic employee training resources (such as health and safety, equipment usage and maintenance, etc.), with the ability to track each employee’s progress and test their knowledge.

   While Connecteam is laden with features to maximize employee management in your hotel, the software is currently lacking some key client-facing hotel management features.

   Key Features

   • Employee scheduling

   • Digital forms and checklists

   • GPS time clock and geofencing

   • Internal communication

   • Employee training

   • Integration with QuickBooks Online

   Pros

   • All-in-one software solution

   • Easy to manage hotel staff

   • Excellent customer support

   • Affordable solution

   Cons

   • Doesn’t include client-facing features yet

   Pricing

   Starts at just $29/month for the first 30 users Free 14-day trial Free plan available

   14-day free trial, no credit card required

   Start your free trial
2. 

   Cloudbeds — Good for user-friendly booking

   Available on

   • Web

   

   Cloudbeds is a hotel management software that allows business owners to run their staff and hotels efficiently and effectively. This easy-to-use solution includes a booking engine, a channel manager, revenue management and many other valuable features hotel owners require.

   Noted for a having a responsive customer support to resolve issues, Cloudbeds has a pricing system in which customers pay depending on which features and add-ons they require. This can be different from other solutions which have fixed prices per plan.

   With that said, Cloudbeds does have some downsides. Some customers have noted that it’s user interface is dated and unattractive on the eye, while others believe that its reservation management feature could benefit from having customization settings.

   Learn more about Cloudbeds

   Key Features

   • Check-in/check-out
   • Online booking and payment
   • Hotel reporting
   • Housekeeping management

   Pros

   • Good customer support
   • Easy to use and train staff

   Cons

   • Unattractive user interface
   • Not the most customizable solution

   Pricing

   Contact vendor for price Trial: Yes Free Plan: No

3. 

   Owner Rez — Good for automating business operations

   Available on

   • Web
   • iOS
   • Android

   

   A world-renowned hotel management software, OwnerRez is laden with features you’d come to expect from this kind of solution. This includes customer relationship management (CRM), accounting features, channel management, and more.

   With OwnerRez, it’s possible to integrate with popular booking channels such as Booking.com, AirBnb and Vrbo, with the ability to sync rates, availability, rules and other settings.

   In terms of disadvantages, its unattractive interface may dissuade some users. And although it can take time to set up, many customers believe that it’s worth the time and investment. If you are looking for a hotel management system with more employee management features, you may want to look elsewhere on this list.

   Learn more about Owner Rez

   Key Features

   • POS system
   • Guest data management
   • Channel manager
   • Mobile app

   Pros

   • Helpful customer support
   • Integrates with many channels

   Cons

   • Unattractive user interface
   • Lacks employee management features

   Pricing

   Starts at $35/month, for 1 property Trial: Yes Free Plan: No

4. 

   RoomRaccoon — Good for Hostels, B&Bs, and apartments
   
   

   Available on

   • Web

   

   Popular with a wide range of hospitality businesses, including hotels, hostels and apartments, RoomRaccoon has a wide audience of users because of how diverse it is. By that, we’re referring to extensive range of features it provides.

   From its channel manager and booking engine to its housekeeping and cleaning services management features and revenue capabilities, RoomRaccoon seems to cover virtually every aspect of hotel management, making it one of the most appealing solutions in this field.

   While it does boast a wide range of features, RoomRaccoon is certainly one of the most expensive hotel management software solutions on this list. Customers have also noted poor experience’s with the software’s customer support.

   Learn more about RoomRaccoon

   Key Features

   • Online check-in
   • Customizable booking engine
   • Channel manager
   • Insights and reporting

   Pros

   • All-in-one capabilities
   • Attractive user interface

   Cons

   • Expensive solution
   • Poor customer support

   Pricing

   Starts at $214/month Trial: Yes Free Plan: No

5. 

   eZee Absolute — Good for businesses that don’t need an all-in-one software
   
   

   Available on

   • Web
   • iOS
   • Android

   

   A hotel management software with all-in-one capabilities, eZee Absolute is a useful solution for automating virtually all hotel operations, such as reservations, front and back office, housekeeping and cleaning, and guest self-service, to name a few.

   In terms of advantages, eZee Absolute is relatively straightforward to set up and easy to operate on a day-to-day basis. And from a guest security perspective, all data is stored on the platform and accessible only via individual accounts.

   It’s not perfect though. Some have noted that it’s reporting feature has had some flaws, which may have been addressed since then. Checking in and out can also reportedly take time to process.

   Learn more about eZee Absolute

   Key Features

   • Reservation management
   • POS system
   • Guest self-service portal
   • Mobile app

   Pros

   • Easy to set up
   • All-in-one capabilities

   Cons

   • Flawed reporting feature
   • Check-in processing can be slow

   Pricing

   Starts at $50/month, for up to 10 rooms Trial: Yes Free Plan: No

6. 

   StayNTouch — Good for speedy check-ins and outs

   Available on

   • Web
   • iOS
   • Android

   

   In terms of employee management systems, StayNTouch might be one of the strongest hotel management software solutions on this list. With features dedicated to front desk, housekeeping, reservations and finances – owners can rest assured that staff are in safe hands.

   One of the StayNTouch’s key strengths is the fact that it integrates with a wide range of software partners, ranging from TV and WiFi to accounting and payments.

   It is believed though that there is much room for improvement when it comes to the software’s booking engine. Also, the official website doesn’t include plans, which can dissuade potential customers who are looking for pricing information quickly.

   Learn more about StayNTouch

   Key Features

   • Front desk management
   • Reservation management
   • Housekeeping management
   • Software integrations

   Pros

   • Strong staff management capabilties
   • Wide range of integrations

   Cons

   • Booking engine could be improved
   • Lacks pricing transparency

   Pricing

   Contact vendor for price Trial: No Free Plan: No

7. 

   Operto — Good for premium guest experiences
   
   

   Available on

   • Web

   

   Operto is particularly useful in that the same platform can be used effectively by managers, staff and guests alike. Guests have their very own portal in which they can easily communicate with teams and ensure all their needs are met, from one secure place.

   With Operto, it is possible to integrate with many other PMS tools, include WebRezPro, Mews and Cloudbeds (which are also included on this list).

   Truth be told, there are solutions that are easier to use than Operto and have more attractive interfaces. Though with the right amount of training, users can get to grips with the software in a short amount of time.

   Learn more about Operto

   Key Features

   • Guest and owner portals
   • Housekeeping management
   • Online check-in/out
   • PMS tool integrations

   Pros

   • Ideal of managers, staff and guests alike
   • Wide range of integrations

   Cons

   • Can be complicated to use
   • Unnattractive user interface

   Pricing

   Contact vendor for price Trial: Yes Free Plan: No

8. 

   Mews — Good for mid-size businesses
   
   

   Available on

   • Web
   • iOS
   • Android

   

   Mews is a cloud-based hotel management software that is certainly going to attract many users for the following reason: it boasts a wide range of features to handle virtually all aspects of hotel management, at an incredibly affordable price.

   It’s worth mentioning that Mews is ideal of handling reservations and cleaning staff, while it integrates with a vast array of external channels.

   It has been noted that Mews’ customer support has become less responsive since the installation of its website chat functionality. Also, it might not be possible to benefit from the software’s invoicing features, depending on the country your hotel is located in and its current regulations.

   Learn more about Mews

   Key Features

   • Reservation management
   • Housekeeping management
   • Knowledge base
   • Online check-in and out

   Pros

   • Cost-effective solution
   • Easy to use for small hotels

   Cons

   • Poor customer support
   • Doesn’t comply with some countries’ invoicing regulations

   Pricing

   Starts at $8.09/room/month Trial: Yes Free Plan: No

9. 

   WebRezPro — Good for vacation property managers
   
   

   Available on

   • Web
   • iOS
   • Android
   • Windows
   • Mac

   

   It’s safe to say that WebRezPro ticks many of the boxes you’d come to expect from a hotel management software. From accounting and front desk management to housekeeping and a booking engine, users can do a whole lot worse than choose this industry standard solution.

   Most importantly, this web-based solution is easy to use and can be used on practically any device. With that said, it can only be used if you have internet access and a suitable browser. It doesn’t include an actual app designed for mobile devices.

   Also, depending on where your hotel is located, the fact that WebRezPro doesn’t have 24/7 customer support may be a bit of a dealbreaker. Though the software does include training videos to assist users with its features.

   Learn more about WebRezPro

   Key Features

   • Booking management
   • Housekeeping management
   • Accounting feature
   • Self check-in

   Pros

   • Wide range of features
   • Attractive and easy to use

   Cons

   • Strictly web-based, no mobile app
   • Doesn’t have 24/7 customer support

   Pricing

   Contact vendor for price Trial: Yes Free Plan: No

10. 

    Little Hotelier — Good for small hotels and motels
    
    

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac

    

    This cloud-based hotel management software is ideal for taking electronic payments and successfully allows hotels to connect with guests, both domestic and international.

    What’s great about Little Hotelier is that even the least tech-savvy hotel staff members can easily get used to the software’s features. Also, it includes a mobile app for convenient use.

    In terms of downsides, some customers have noted that the software’s booking engine does lack customization options and that the calendar can be difficult to understand. Some have also stated that customer support hasn’t been so helpful.

    Learn more about Little Hotelier

    Key Features

    • Front desk management
    • Channel manager
    • Reporting and insights
    • Mobile app

    Pros

    • Attractive and easy to use
    • Integrates with many channels

    Cons

    • Booking engine could be improved
    • Poor customer support

    Pricing

    Starts at $89/month, for up to 5 rooms Trial: Yes Free Plan: No

11. 

    innRoad — Good for first-time PMS users
    
    

    Available on

    • Web
    • iOS
    • Android
    • Windows
    • Mac

    

    innRoad is a popular hotel management software used by thousands of hotels globally. This is in no small part due its all-in-one capabilities. In other words, it includes a wide range of features, such as cleaning task management, a booking engine and partner integrations. innRoad’s customer support is renowned for being very responsive and available 24/7.

    However, customers have noted that the system can run slowly from time to time, and that users need to log in multiple times a day after sessions expire. Truth be told, there are better solutions on this list when it comes to the employee management features they provide, such as Connecteam. Also, innRoad’s all-in-one capabilities explains its expensive starting price.

    Learn more about innRoad

    Key Features

    • Booking engine
    • Daily metric updates
    • Cleaning task manager
    • Partner integrations

    Pros

    • Good customer support
    • Easy to learn and use

    Cons

    • Loading times can be slow
    • Lacks employee management features

    Pricing

    Starts at $150/month Trial: Yes Free Plan: No

12. 

    ThinkReservations — Good for independent luxury lodging businesses
    
    

    Available on

    • Web

    

    Designed primarily for small and boutique hotels, ThinkReservations is an effective hotel management software for both those starting a hospitality business and those trying to streamline their hotel operations.

    ThinkReservations does include a lot of the keynote features that are typically found in similar solutions, such as a channel manager, booking engine and numerous integrations.

    Compared to other solutions on this list, ThinkReservations is fairly limited in terms of employee management features. This is mainly due to the fact that it places a stronger emphasis on its client-facing capabilities. Also, this solution can be considered to be quite pricey for what it provides.

    Learn more about ThinkReservations

    Key Features

    • Booking engine
    • Payment processing
    • Channel manager
    • Integrations

    Pros

    • Wide range of client-facing features
    • Simple to use

    Cons

    • Limited employee management features
    • Expensive solution

    Pricing

    Starts at $10/room/month, $50 minimum Trial: Yes Free Plan: No

13. 

    Hotel Connect — Good for ease of use
    
    

    Available on

    • Web
    • iOS
    • Android

    

    Sometimes we overlook just how important it is for software to be user-friendly. After all, these kinds of solutions are designed specifically for individuals who don’t necessarily sit in front of a laptop all day. With that said, we’d go as far to say that Hotel Connect has the most user-friendly reservation management interface out of all of the solutions on this list.

    With that said, it’s important to point out that Hotel Connect could be even more dynamic as a hotel management software. If it had more features tailored to managing employees, we’d definitely put this solution higher up the list. This is definitely one of the stronger solutions though when it comes to reservation and financial management.

    Learn more about Hotel Connect

    Key Features

    • Reservation management
    • Account manager
    • Online payments
    • Reporting and insights

    Pros

    • Extremely user-friendly
    • Good customer support

    Cons

    • Lacks employee management features
    • Expensive solution

    Pricing

    Starts at £5/room/month Trial: Yes Free Plan: Yes

14. 

    Hotelogix — Good for small-to-mid-market vacation properties
    
    

    Available on

    • Web
    • iOS
    • Android

    

    Hotelogix is a cloud-based hotel management software that helps managers maximize revenue and simplify reservations, amongst other things. With all-in-one capabilities, it’s possible to handle virtually all areas of hotel operations. This includes staff scheduling, booking management, KPI tracking, and more.

    With this said, Hotelogix isn’t necessarily the easiest solution on this list to use. Some have noted that it takes time to get used to its functionalities. Accounting software (like QuickBooks Online) can be tricky to integrate. Thankfully though, customers have given positive reviews about the software’s customer support.

    Learn more about Hotelogix

    Key Features

    • Channel manager
    • Housekeeping management
    • Front desk management
    • Mobile app

    Pros

    • Good customer support
    • Affordable solution

    Cons

    • Not the easiest solution to use
    • Unattractive interface

    Pricing

    Starts at $3.99/room/month, minimum billing $65 Trial: Yes Free Plan: No

15. 

    InnQuest — Good for hotels and resorts of all sizes
    
    

    Available on

    • Web
    • Windows

    

    Here is another example of a hotel management software that has all-in-one capabilities. InnQuest boasts a wide range of features that cover basically every corner of hotel operations. From managing front desk staff to optimizing revenue and managing bookings, hotels of all sizes can benefit from InnQuest’s capabilities.

    While the software does include a mobile app that is web-based, there is no specification whether the mobile app is supported by iOS or Android. And similar to a problem that other solutions face on this list – InnQuest doesn’t have an after-hours customer support, so problems can sometimes take time to be resolved.

    Learn more about InnQuest

    Key Features

    • Booking engine
    • Channel manager
    • Revenue optimization
    • Web-based mobile app

    Pros

    • All-in-one solution
    • Easy to use

    Cons

    • No customer support after hours
    • Isn’t supported by iOS or Android

    Pricing

    Contact vendor for price Trial: Yes Free Plan: No