Before you close up shop, you need to make sure everything in the store is secured and has been checked before you officially lock the doors. By following our retail closing checklist, you can be sure that nothing has been missed – such as, a clean floor, checking if anything is broken and if it is, the right report has been sent out, inventory was done, all equipment is turned off, the security alarm is in place and more.
You already know how important it is to properly open your store as it sets the tone for the rest of the day, however completing your retail closing checklist is just as important as it sets up the next morning. If anything is overlooked then chances are that the morning shift will only have more to take care instead of focusing on providing amazing customer service.
It is also crucial that all security and anti-theft procedures have been followed so no money or merchandise is stolen. When an employee goes through the retail closing checklist in its entirety, these key tasks are never missed.
Closing a Business Checklist Template
Clear the store.
If customers are still in the store and it is almost close to begin the retail closing checklist, don’t rush anyone out the door. Instead, make an announcement 30 minutes and 15 minutes before closing so customers are aware that the store is closing soon. You may lock the doors and can let a customer out by unlocking the door yourself – this will help lower the volume of last minute customers and lowers the likelihood of a door-rush theft.
Complete a run-through of the floor.
Just because the store appears empty, doesn’t mean that it is. Prevent stowaways and robberies by walking the store after you lock up and check the changing rooms, bathroom(s) and closets. (If anyone is in the store, call security to remove them from the premises.)
Do a quick clean up of the store, such as cleaning the floor of spillage, picking up products off the floor, etc. By doing a simple and quick clean, the morning shift will have an easier time fulfilling their tasks.
Return misplaced items to their correct place.
Customers may not always put products back in their correct place or neatly so be sure to straighten and reorganize as needed. (This can be done while waiting for the last customers to leave the store.)
Check the cash register.
15 minutes after closing, count the cash and close each register. Make sure no customers are in sight. Cash should be counted alone.
All electronic systems should be off.
The following should be switched off:
Turn the air conditioning or heat off.
Make sure to turn off the cooling or heating system.
Remove the outside displays.
If there are any outside displays, like signs, and bring them inside the store.
Turn off the lights.
All lights in the store, and light-up displays, are turned off.
Turn on the alarm.
Our store is equipped with a security alarm and you need to turn it on to ensure that potential robbers can’t get in.
Connecteam: the all-in-one mobile solution for retail stores
Digital checklists and forms
In the click of a button, your employees can instantly fill out and send forms: open/close store checklists, technical store issue tickets, maintenance forms, OJT (on-job-training) reports, cash deposit checklist and so much more. Once submitted, admins can inform employees on the progress of each entry via status and note updates. Everything is simple to understand as it’s neatly organized via the dashboard.
On top of that, employees also have access to the employee handbook, on-boarding forms, training materials, procedures, vacation requests, time-off requests and more. You only need to update a checklist, form or policy one time and all employees instantly have the updated version available on their phones. Choose a pre-made template or start from scratch when making checklists and forms digital.
Boost internal communication
Keep employees engaged and on the same page with Connecteam’s communication features. Start a one-on-one or group chat that you can filter by department, project, location, team, etc. Easily see who read your message and even send a push notification to employees who didn’t so you can be assured everyone is aligned. Boost engagement by sharing birthday wishes, the employee of the month, anniversaries, updates, and so much more.
Connecteam has an in-app directory so it’s always easy to find who you need. If you can’t remember someone’s name, just search by location, department, job title and more. Additionally, you don’t need to add, edit or delete a co-workers contact information on your private phone anymore!
Connect all your employees with our employee appConnecteam is available at a fixed monthly price, starting at just $29 a month, for up to 30 users. Sign up now to enjoy your free plan!
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