Explore these top 7 caregiver management software solutions to find your perfect fit for simplifying daily responsibilities and providing the best care.
With ensuring top-quality care as your top priority, you know better than anyone how much work goes into providing that. From scheduling qualified caregivers and tracking work hours to managing care plans and staying on top of performance – handling the many responsibilities of managing your caregivers can be quite the challenge.
Luckily, the right caregiver software allows you to stay on top of your daily processes with one simple tool and ensure your caregivers provide the best possible care wherever they are.
I’ve lined up the top caregiver management software to help you find one that best suits your business needs and budget.
If you don’t have the time to read through our research, jump down to our quick comparison table.
Our Top Picks
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Best all-in-one caregiver management software
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Good for non-medical home care providers
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Good for medicaid personal care
Why trust us?
Our team of unbiased software reviewers follows strict editorial guidelines, and our methodology is clear and open to everyone.
See our complete methodology
25
Tools considered
16
Tools reviewed
7
Best tools
chosen
How I Chose the Best Caregiver Management Software
There are many options on the market, so here are the key features I looked for while doing my research:
Important key features:
- Caregiver scheduling: You should be able to efficiently create customized schedules and match caregivers with clients based on skills, location, and availability.
- Task management: The best software will allow you to assign and manage tasks. It will also allow caregivers to view and update tasks related to client care right from their phones.
- HIPAA compliance: This is important to ensure that private patient data is kept safe and secure.
- Time and attendance tracking: The app should allow employees to clock in and out from their phones and ideally have GPS verification. It should also track time and employee attendance.
- In-app onboarding and training: You should be able to create customized training courses and deliver them directly through the app.
- Payroll management: Look for tools to manage caregiver hours, wages, and generate payroll reports.
- Client management: Caregiver management apps should include the ability to store and manage all client information, including medical history, medications, and care plans.
- Billing and invoicing: Automated billing features that can integrate with existing accounting software is ideal.
- Communication features: In-app chat allows everyone on your team to easily message each other and keep in touch.
The 7 Best Caregiver Management Software Solutions of 2024
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Connecteam — Best all-in-one caregiver management software
Kicking off our list is Connecteam’s all-in-one caregiver management software.
Why I chose Connecteam: First off, Connecteam is HIPAA compliant which is already a major win. This ensure that all personal health information stored or mentioned within the app is kept safe and secure, and only available to authorized individuals.
Connecteam also offers an easy, customizable interface, which means you don’t need much training to use it. It helps everyone feel part of the team even when working in the field, preventing them from feeling isolated.
Let’s take a closer look at how Connecteam can help you manage your caregivers:
Connecteam is HIPAA compliant, ensuring patient information is kept safe and secure
I love that Connecteam has gone the extra mile to officially acquire HIPAA compliance. This means that you and your staff can legally and safely talk about, share, and store pertinent patient information within the app.
Whether two healthcare workers need to securely discuss a patient through online team chat or store important patient documents within the app , Connecteam ensures that all information is kept private so your organization remains compliant with HIPAA regulations. You can also edit user access so only authorized individuals can view specific chat logs, documents, and other files.
Caregiver and appointment scheduling
Connecteam’s employee scheduler lets you quickly create team schedules on each caregiver’s submitted availability and registered qualifications. Include all relevant information, such as location, medication details, or forms so your staff has everything they need to perform at their best.
GPS time tracking
Have your caregivers clock in and clock out from shifts or jobs with one tap on the time clock app, and ensure they’re exactly where they need to be while on the clock with GPS tracking capabilities.
This lets you track your employees’ work hours and time spent with each care receiver.
All hours are automatically recorded on digital timesheets, ready for your review and further payroll processing and billing.
Digital tasks, forms, and checklists
Stay on top of employee task management and so your caregivers have all the information they need to do the job right. Maintain a clear overview of everyone’s progress in real-time on tasks and jobs, and attach custom reports, forms, and checklists for your staff to fill out, sign digitally, and submit back for your review to stay in the loop and ensure compliance.
Communication
Connecteam’s communication features allow you to keep your entire workforce connected, informed, and engaged from anywhere.
This includes instantly communicating with your caregivers using the in-app chat and sharing importantcompany updatesyou can ensure they read. The company directory further allows them to quickly look up and contact any work contact directly through the app without saving the contact to their mobile phones.
Knowledge sharing
Create and organize all important company resources in one centralized, accessible place. This company knowledge base allows your caregivers to know exactly where to quickly access up-to-date information, from policies to manuals. You can also easily share information or files via chat, update, or simply attach it to a shift or task.
Mobile training and onboarding
Easily create and deliver training and onboarding sessions with Connecteam’s employee training app. Your caregivers can complete courses and view all materials right from their mobile phones. Include a quiz to ensure they understand the covered material and track their performance, progress, and course completion in real-time.
And so much more…
In addition, Connecteam offers excellent customer service, a user-friendly interface, robust workforce management tools, and complete customizability.
Connecteam’s paid plan starts at just $29 per month for up to 30 users, and small businesses with fewer than 10 users can access the app completely free.
Our care assistants are the lifeblood of our business and I wanted to ensure they receive the exact support they need, be that training, access to documents or a place to chat with peers, as well as feeling valued, engaged and part of one big national team. Connecteam checked every box we needed and more.
Key Features
Pros
Intuitive and easy to use
All-in-one solution
Great customer support
Budget-friendly
Cons
Needs internet or wifi access to work
Pricing
Free-for-life plan availablePremium plans start at $29/month for 30 users
14-day free trial, no credit card required
Start your free trial -
SMARTcare — Good for non-medical home care providers
Available on
- Web
- iOS
- Android
- Windows
- Mac
Smartcare is a caregiver software solution that aims to help agency owners and schedulers track, update, and manage their caregivers at a moment’s notice.
Why I chose Smartcare: You can create and update daily schedules that include shift details and care plans for your caregivers to access right from their mobile phones. It also includes driving directions to help your staff navigate between client locations using Google Maps.
Smartcare furthermore allows you to automate your billing process with electronic billing, payment processing, and email invoicing.
Smartcare isn’t transparent regarding its pricing and requires you to request a pricing quote from its sales team.
Key Features
- Caregiver scheduling
- Client management
- Care plan management
- Billing & invoicing
Pros
- Good customer service
- Feature-rich
Cons
- Hard to learn
- Limited customizability
Pricing
Contact vendor for price Trial: No Free Plan: No
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HHAeXchange — Good for Medicaid personal care
Available on
HHAeXchange’s caregiver software aims to improve homecare by helping payers and providers achieve operational efficiency, increase compliance, and improve patient outcomes.
Why I chose HHAeXchange: The software offers caregiver scheduling software, a time clock, and other tools to oversee your teams at points of care. The platform connects care providers, state Medicaid programs, managed care organizations (MCOs), and caregivers and includes numerous integration options. While integrations are handy, it’s worth mentioning that they often do come with extra charges.
Unfortunately, HHAeXchange’s pricing isn’t publicly available. You’ll need to contact their sales team for more information.
Key Features
- Time clock
- Overtime auditor
- Care plan management
- Billing & invoicing
Pros
- Easy to learn
- Good integration options
Cons
- Prone to bugs
- Poor customer service
Pricing
Pricing is not publicly available Trial: No Free Plan: No
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HEALTHCAREfirst — Good for electronic health records management
Available on
- Web
HEALTHCAREfirst’s caregiver software solution aims to help its customers succeed through superior patient care, better efficiency, improved compliance, and optimized revenue cycle management.
Why I chose HEALTHCAREfirst: It offers web-based electronic health records (EHR) software, compliance tools, coding and OASIS review services, and Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey administration.
Its analytical tools further allow you to access real-time KPIs to identify room for improvement.
HEALTHCAREfirst, unfortunately, doesn’t provide its pricing online and requires you to reach out to request a quote.
Key Features
- Electronic health records management
- Billing and invoicing
- Analytics
- Survey administration
Pros
- Easy to use
- Simple to learn
Cons
- Limited capabilities
- Poor customizability
Pricing
Contact vendor for price Trial: No Free Plan: No
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Deputy — Good for managing caregiver schedules
Deputy’s employee management software solution aims to help businesses simplify scheduling, timesheets, tasking, and communication so that they can instead focus on doing what they love.
Why I chose Deputy: The caregiver scheduling software lets you quickly create ideal schedules, manage shift change requests, record employee work hours onto digital timesheets, and manage absences while maintaining a clear overview. You can also share critical messages and updates with your teams using the mobile app.
Deputy further offers payroll, point of sale (POS), and HR software.
Key Features
- Scheduling
- Task management
- Messaging
- Time tracking
Pros
- User-friendly interface
- Easy to use
Cons
- Lacks the features to be an all-in-one app
- Limited customizability
Pricing
Starts at $4.5/user/month, for Scheduling or Time & Attendance Trial: Yes — 31-day Free Plan: No
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CareSmartz360 — Good for tracking work hours and visitations
Available on
- Web
- iOS
- Android
- Windows
- Mac
CareSmartz360 is a caregiver software solution that aims to empower private-duty home care agencies and their operations to deliver quality care to seniors.
Why I chose CareSmartz360: It allows you to manage various aspects of your home care business. This includes creating schedules for your caregivers, streamlining day-to-day operations, automating billing, and tracking your staff’s work hours and visitations. It further includes HR tools for recruiting new care staff and providing mobile training.
CareSmartz360 isn’t transparent regarding its pricing and requires you to contact its sales team for a custom quote.
Key Features
- Scheduling
- Billing
- Digital library
- Time tracking
Pros
- Good customer support
- Feature-rich
Cons
- Hard to learn
- Unintuitive user experience
Pricing
Contact vendor for price Trial: No Free Plan: No
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Netsmart Homecare — Good for electronic Visit Verification (EVV)
Available on
- Web
- iOS
- Android
- Windows
- Mac
Netsmart’s caregiver management software aims to provide accurate, up-to-date information that is easily accessible to care team members in behavioral health, home care, senior living, and social services.
Why I chose Netsmart: It offers an electronic health records (EHR) management system that allows you to design, build, and deliver electronic health records. In addition, it includes tools that help simplify scheduling your care teams, managing documentation, and handling billing.
You’ll need to contact Netsmart’s support team to request pricing information.
Key Features
- Scheduling
- Billing
- Electronic health records (EHR) management
- Billing
Pros
- Easy to use
- Feature-rich
Cons
- Limited reporting options
- Unintuitive user interface
Pricing
Pricing is not publicly available Trial: No Free Plan: No
Compare the Best Caregiver Management Software Solutions
| Topic |
Start for free
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|---|---|---|---|---|---|---|---|
| Reviews |
 |
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 |
N/A
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N/A
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| Pricing |
Starts at just $29/month for the first 30 users
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Contact vendor for price
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Pricing is not publicly available
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Contact vendor for price
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Starts at $4.5/user/month, for Scheduling or Time & Attendance
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Contact vendor for price
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Pricing is not publicly available
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| Free Trial |
yes
14-day
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no
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no
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no
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yes
31-day
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no
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no
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| Free Plan |
yes
Free Up to 10 users
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no
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no
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no
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no
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no
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no
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| Use cases |
Best all-in-one caregiver management software
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Good for non-medical home care providers
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Good for Medicaid personal care
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Good for electronic health records management
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Good for managing caregiver schedules
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Good for tracking work hours and visitations
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Good for electronic Visit Verification (EVV)
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| Available on |
Web, iOS, Android, Windows, Mac
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Web
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Web, iOS, Android, Windows, Mac
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Web, iOS, Android, Windows, Mac
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What Is Caregiver Software?
Caregiver management software is a digital tool designed to help caregiving agencies, also referred to as domiciliary agencies in the UK, manage daily processes more efficiently, assisting caregivers in providing better patient care. It often includes tools for managing caregiver schedules, appointments, patient information, and billing.
Reporting and analytics capabilities further allow you to track your caregivers’ performance and the quality of care being provided to patients.
How Do Caregiver Management Software Solutions Work?
Caregiver software solutions work by providing an integrated platform that allows caregivers and managers to access, manage, and share patient information in real-time.
It typically includes a scheduling tool with which you can create and manage your team’s schedules, set reminders, and allow your caregivers to view and manage their appointments. It furthermore provides a centralized location for all patient data, allowing you and your caregivers to manage patient information.
Reporting and analytics capabilities further allow you to gain insights into your team’s performance and the quality of care. You can furthermore use this data to identify areas for improvement and make informed decisions.
What Are the Benefits of Caregiver Software?
The main benefits of using caregiver software include that it helps:
- Increase efficiency by automating time-consuming tasks, such as scheduling, record-keeping, and billing, allowing you to save valuable time and instead focus on other important matters.
- Improve organization by allowing caregivers to stay more organized by managing tasks, schedules, and appointments and providing managers with real-time insights into daily operations.
- Enhance the quality of care by providing caregivers with the tools and information they need to provide consistent, personalized, and high-quality.
- Enhance safety with features such as medication reminders and emergency alerts that help prevent accidents and ensure that care recipients receive appropriate care.
- Reduce stress and burnout by providing support and resources for caregivers and tools to help manage their health and well-being.
How Much Does Caregiver Management Software Cost?
The pricing of caregiver software vastly differs per provider and often depends on the number of users and the feature package. It usually ranges from $20-$150 per user per month. Particularly those that charge per user can get expensive if you work with a large team.
Note that high pricing does not necessarily equal a better user experience. Our number one pick, Connecteam, offers premium plans at a flat monthly rate of $29 for the first 30 employees.
FAQs
What are 4 types of caregivers?
There are four main types of caregivers, namely:
- Family caregivers are typically unpaid relatives or friends who care for loved ones.
- Professional caregivers are trained and licensed caregivers who provide care in a professional setting.
- Volunteer caregivers are unpaid individuals who provide care voluntarily.
- Independent caregivers are self-employed caregivers who provide care services to clients.
Can caregiver software be used on mobile devices?
This depends on the specific caregiver software. Many options are available as mobile apps, enabling caregivers to access and manage their schedules, tasks, and responsibilities on the go.
Can caregiver software improve the quality of care provided?
Yes. It allows care agencies to better manage their daily processes and provides caregivers access to everything they need to perform their job well, such as tasks, forms, and valuable resources, allowing them to focus on providing personalized care.
The Bottom Line On Caregiver Management Software Solution
Overall, the right caregiver software can be a complete game changer, allowing you to manage your caregivers and daily operations most easily and efficiently as possible, all from one place.
With features ranging from scheduling and time tracking to care plan management and communication, caregiver software allows you to streamline your day-to-day and focus on providing high-standard, personalized care to those who depend on you.
And perhaps the best part is that it doesn’t have to be expensive. Our number one pick Connecteam offers robust caregiver management tools for a fair and affordable price – check it out!