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Customer Success Manager

Costumer Success

About this role:

As Connecteam’s customer success manager, you will be responsible for developing customer relationships that promote retention and loyalty. Your job is to work closely with our international customers through system characterization, training and implementation of new capabilities while focusing on retention, renewal and clients implementation of our product.
All this of course with a very high level of customer satisfaction.

Ownership & Responsibilities:

  • Service-oriented
  • Team player
  • Start-up mentality
  • Autodidact
  • A will to conquer the market!

Requirements:

  • Native English speaker ( spoken and written)- MUST
  • Experience in B2B SaaS – 1 year of experience MUST
  • Customer-facing experience
  • Tech-savvy

 

Joining Connecteam Is The Smart Move:

  • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
  • We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
  • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. 
  • We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
  • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. 

Together we will shape the future of work!

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