Standard Operating Procedure Template

What’s the purpose of standard operating procedure (SOP)? SOPs are created to spell out the specific steps that must be taken when a complex, routine activity must be carried out. Especially when that complicated task has known hazards that may lead to injury or property damage. The purpose of the SOP is to “achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.”

What is the usual standard operating procedure template format? The guide should be clear and to the point, don’t just wing it. Follow these simple characteristics when creating your SOP template: 

• Formally written
• A template structure 
• Numbered and titled 
• Added to the document management system (DMS)
• Signed off by management
• Used in daily operation
• Regularly reviewed and updated 
• Archived when no longer necessary.

The following should be included in your SOP: 

• Identifying Information (Document Control Information): This is the title of the SOP, the logo, etc. Often the Identifying Information is found on the front page or the top of the SOP. Include the following: 
  • Company name and logo
  • SOP title
  • Document number
  • Name and signature of approving manager
  • Version number
  • SOP template references
  • Effective date
  • Review dates
  • Headers and footers (i.e. company name, document name and number, date, and page number).

We recommend having legal counsel review your SOP as our free standard operating procedure template serves as a guideline to help you get started. 

Standard Operating Procedure Template

COMPANY NAME

Street Address

City, State and Zip

webaddress.com

Version 0.0.0

00/00/0000

Department Responsible

Introduction 

Describe the purpose of this SOP for your employees. 

X Procedures

Describe the responsibilities of the employee.

X Process

Describe what the employee should expect when they submit a ticket, such as an email acknowledgement, the full details of the ticket, and when a response will be given. Explain what the employee should do if they do not receive a response within the described time. Describe how a ticket is closed and whether an employee will receive surveys. Include the preferred steps an employee should take if service was unsatisfactory and to whom they should report concerns.

X Flowchart 

 A flowchart shows what actions to take in order to complete a ticket.

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