The importance of transparency and building trust with employees, as well as creating a human work environment

Lindsay:
I'm Lindsay Clayburn. I'm the people partner at a company called Care Data. We specialize in helping other companies with their vehicle reimbursement and mileage reimbursement programing and helping to streamline that entire process for their drivers that are on the road for work.

Shaked:
In your opinion, what are the biggest HR challenges today?

Lindsay:
First and foremost, recruiting employees expect a lot from their employers now, and so we have to rise to the challenge to be able to deliver to them what they want and the value that they're looking for.
Once they're with us, how can we make sure that we're delivering to them what they want out of their experience with us, out of their career, and also from a business perspective, make sure we're resilient to the challenges that we're going to face in, now and in the future with empowering our people with the right skills.

Shaked:
How can we use our tools, systems, technology to kind of support those things and retain great talents?

Lindsay:
That comes down to transparency. How can you build transparency into every stage of the employee lifecycle and as part of your business model that builds trust, that's integral. People obviously are looking for for compensate. but when you take that factor away, what do they truly want?
They want an employer that cares about them that they can trust and that they feel has their best interests at their core, In addition to what they're doing as a business.

Shaked:
How can we do those things when they're not in the same office, when they're in the field? How can we engage with them better and communicate better and so on?

Lindsay:
There's a ton of ways that we can stay connected through, you know, the phones that are in our pocket.
Being very intentional about creating those experiences for people to connect outside of the day today and actually be able to come together with people that maybe are in the same role as them or not and connect and just have that human experience.
I mean, it's about creating a human work environment.
At the end of the day, if an employee really feels that you're putting them as a human first and they're not just filling a role, and then you've got the key to retaining them.

Shaked:
One tip for new HR Managers, General Manager, Business Owners, something you wish that you knew earlier.

Lindsay:
Become really invested in your leaders. Who are they as people, what is unique about them and really understand their business and what's important to them in their people and in their team. With that, you just create the magic that runs your business.