The challenges of staffing and retaining talent and the importance of culture in creating a positive employee experience

Serah:
My name is Serah Morrissey I am the employee experience and advocacy partner, which is another way to say HR, at Schoox.

Shaked:
In your opinion, what is the biggest HR challenge today?

Serah:
Staffing and finding the right people and not being tempted to just hire if someone's good enough. You want to wait for that candidate who really has everything that you're looking for. And sometimes it's hard to wait when the talent pool is so vast.

Shaked:
It's hard to retain talent and to prevent turnover. So how we can kind of solve this and promise the new hired talents that they got to a good place?

Serah:
It's all about your culture, right? And you cannot create a culture. You have to live it and model it, set everything in the parameter of trust.

Shaked:
How can we engage and give this experience to employees that are out there in the field, in the customer's house, construction sites and so on?

Serah:
I think it's really important to have a touchpoint where everybody can go and whether that is all hands meetings, whether that is having a robust intranet. There needs to be a hub. If you have multiple spokes in the wheel, there has to be that hubcap, keeping them all together, and a consistent message always coming from leadership so that people know that they're part of something bigger.

Shaked:
At what stage you think that a business owner or HR should look for technology to help solving those challenges?

Serah:
Right away. There's a way to use technology to help with everything, including culture. You can get into some recognition and rewards, incentives through technology. It can also provide the training and things that people need to grow. Technology touches every single part of HR.

Shaked
One tip for new HR managers? Things that you wish you knew earlier.

Serah:
What I wish I would have learned how to do earlier was raise my hand and ask for help and say very much out loud, I don't know the answer. I will find it for you, but I don't know.