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Customer Success Manager

Customer Success

About this role:

As Connecteam’s customer success manager, you will be responsible for developing customer relationships that promote retention and loyalty. Your job is to work closely with our international customers through system characterization, training and implementation of new capabilities while focusing on retention, renewal and clients implementation of our product.
All this of course with a very high level of customer satisfaction.

 

Ownership & Responsibilities:

  • Service-oriented
  • Team player
  • Start-up mentality
  • Autodidact
  • A will to conquer the market!

 

Requirements:

  • Native English speaker ( spoken and written)- MUST
  • Experience in B2B SaaS – 1 year of experience MUST
  • Customer-facing experience
  • Tech-savvy

 

Why Joining Connecteam Is The Smart Move:

  • We are product-focused. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce.
  • We get the job done. Connecteam provides its customers with a great experience, top engagement, connectivity, and an amazing atmosphere.
  • We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
  • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
  • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
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