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IT Support Specialist
About Connecteam
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
About This Role
We seek a proactive, motivated, and problem-solver IT Specialist to join our Security & IT unit. In this role, you will have the opportunity to challenge yourself in different areas. As part of this role, you will work closely with various departments, implement new technologies, support and improve the existing system, and build an automation process.
Key Responsibilities
- Troubleshoot hardware and software problems with Mac and Windows
- Resolve and troubleshoot IT tickets and access related to Cloud applications, systems, and infrastructure – Okta, Google Workspace, Microsoft 365, Slack, Zoom, etc
- Handle the IT requirements for onboarding and offboarding of employees
- Maintain inventory of hardware and software assets
- Identify and escalate issues to the system team as required
- Assist with IT projects as needed
- Configure, install, and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals
- Provide IT support to all Connecteam employees, worldwide
- Manage the procurement and allocation of IT resources, ensuring timely delivery and
Qualifications
- Minimum of 2 years of experience in IT support or related field
- Experience in troubleshooting issues with Mac and Windows laptops and mobile devices
- Experience with Cloud infrastructure management (AWS, Azure and GCP)
- Experience with SAAS environment
- Experience with user management flows
- Knowledge of IT systems administration, infrastructure, and networking
- Knowledge of network infrastructure, including Firewalls, Wi-Fi, and VPNs
Soft Skills
- A service-oriented approach with a passion for helping others
- Motivation to grow, learn, and think outside the box
- Problem-solving skills in a complex technical environment
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Able to work in a dynamic work environment and under pressure
- Open-minded and a team player
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.