Honest mHelpDesk Review 2025: Pros, Cons, Features & Pricing

mHelpDesk Pricing 

During my demo with the sales team, I learned mHelpDesk has 4 subscription tiers, billed monthly, quarterly, or annually, which the team shares with you during the demo. I also got a free 7-day trial.

Here are the mHelpDesk plans and features the company’s rep shared with me.

Plan name	Pro	Growth	Success	Unlimited
Number of users	Up to 3	Up to 8	Up to 10	Unlimited
Price (billed monthly)	$169/month+ $45/month per additional user	$249/month+ $40/month per additional user	$374/month+ $35/month per additional user	$499/month
Price (billed quarterly)	$456/quarter+ $135/month per additional user	$672/quarter+ $120/month per additional user	$1,009/quarter+ $105/month per additional user	Custom discount on monthly price
Price (billed annually)	$1,622/year+ $540/month per additional user	$2,390/year + $480/month per additional user	$3,590/year+ $420/month per additional user	Custom discount on monthly price
Best for	Field service “family” business	Small field service teams on a budget	Small multi-location field service teams	Medium-sized field service teams
Time clock (including mobile)	✅	✅	✅	✅
Scheduling and job details	✅	✅	✅	✅
Availability	✅	✅	✅	✅
Invoicing and payments	✅	✅	✅	✅
Standard reporting	✅	✅	✅	✅
Timesheets	❌	✅	✅	✅
Lead management	❌	✅	✅	✅
Custom forms	❌	✅- Single	✅ – Multiple	✅
SMS notifications	❌	✅ – 5,000	✅ – 10,000	✅
Custom reports	❌	❌	✅	✅
Geolocation tracking	❌	❌	✅	✅

Teams with under 8 workers can go for Pro or Growth. Teams with 10 and above should go for Success or Unlimited. Not only are these cheaper due to the lowered or absent per-user fees—you also get more advanced features, such as custom reporting.

Overall, mHelpDesk’s pricing is mid-range. There are far cheaper alternatives such as Clockify, which costs $79.90/month for 10 users—versus mHelpDesk’s $299.16/month (billed yearly) for similar features (e.g., scheduling and invoicing). That said, other field service apps such as Jobber are pricier, especially for small teams.

It’s also worth noting that mHelpDesk doesn’t offer a free plan. Competitors like Connecteam offer permanent free plans for small teams. 

Here’s a quick comparison between mHelpDesk and direct alternatives.

Team size	mHelpDesk (Pro/Success/Unlimited)	Jobber (Connect)	Clockify (Pro)	Connecteam (Basic)
	View pricing	View pricing	View pricing	View pricing
3 users	$135.16/month	$169/month	$23.97/month	Free for life — All features and dashboards
10 Users	$299.16/month	$314/month	$79.90/month	Free for life — All features and dashboards
30 Users	$499/month	$894/month	$239.70/month	$29/month
50 Users	$499/month	$1,474/month	$399.50/month	$39/month
		Read our full Jobber review	Read our full Clockify review	Learn more about Connecteam

mHelpDesk Usability and Interface 

I attended an mHelpDesk demo with a specialist and tested the platform extensively on desktop and mobile during my 7-day trial. Overall, it’s intuitive and easy to use. Helpfully, it comes pre-filled with dummy data so you can practice using features like invoicing and job management before adding your workforce data.

The app is a good choice for non-techy users since features are clearly categorized and the interface isn’t cluttered. That said, the platform design can feel quite old-school. If you have Gen Z employees, it could raise eyebrows. By contrast, apps like Toggl Track look more modern.

Usability-wise, mHelpDesk is generally quick and intuitive. Occasionally, though, some tools and buttons are awkwardly located on the screen, and the page takes a couple of seconds to load when switching between features.

Similarly, the browser-based platform is generally accessible, featuring large text and bright colors. The contrast between text and background or box color, though, should be higher in certain cases. 

Mobile app 

I tested the mHelpDesk mobile app on an Android phone and found it very easy to use. Features are where you expect them to be—except for the job timer, which appears as a clock icon in the scheduling section. I think the time clock should have its own tab (the way Connecteam does, for instance). 

Employees have many of the same features on the mobile app as they do on desktop: They can view schedules and job details and update timesheets, for example. In addition, they can track their time and geolocations. The mHelpDesk app works offline, so field service workers can securely clock in/out and fill out job forms in locations with limited connectivity.

As an admin, you can create and update schedules and job details, manage leads, and invoice clients on the mobile app. However, you can’t use desktop-only features like reporting, custom forms, and user permission settings.

Menu Item	Admin		Employee
	Web App	Mobile App	Web App	Mobile App
Time and attendance tracking
GPS time clock	❌	✅	❌	✅
Availability	✅	✅	✅	✅
Clock in/out notifications	✅	✅	❌	❌
Automated timesheets	✅	✅	✅	✅
Scheduling
Create and recur jobs	✅	✅	❌	❌
Team calendar	✅	✅	❌	❌
Job details	✅	✅	✅	✅
Custom forms
Create custom forms	✅	❌	❌	❌
Complete custom forms	✅	✅	✅	✅
Invoicing
Client invoices and estimates	✅	✅	❌	❌
Track clients and leads	✅	✅	❌	❌
Reporting
Custom reports	✅	❌	❌	❌
Activity log	✅	❌	❌	❌
View location history	✅	✅	❌	❌
Management features
Integrations	✅	❌	❌	❌
User permissions	✅	❌	❌	❌
General settings	✅	❌	❌	❌

mHelpDesk Core Functionalities 

mHelpDesk is a field services app that lets you schedule and dispatch workers for jobs, manage clients and invoices, and more.

Here’s a deep dive into its most impressive features. 

mHelpDesk scheduling

mHelpDesk lets you schedule appointments with individuals or teams. Appointments are different from jobs in mHelpDesk. While jobs contain task and equipment details—plus field forms—appointments are calendar slots you assign to specific employees. You can see your team schedule at a glance on a weekly or monthly basis.

You can create appointments in just a couple of clicks and drag and drop them across the schedule. All fields, including subject, worker, and email alert timing, are optional—though dates and times are not. 

Also, mHelpDesk enables clients to book appointments online through your website. This is a great way to reduce admin work spent on phone scheduling and manual job creation. 

One downside with the scheduling feature, though, is that employees can’t request or swap appointments, which could increase admin time and no-show risk. Competitors like Connecteam and Homebase offer shift swaps and requests.

mHelpDesk job management

The jobs management feature lets you break down 1-time or recurring jobs in more detail (for example: “install dishwasher at the school cafeteria”). You can add locations, notes, client details, files, and custom forms. 

You can also create an appointment for the job (or you can do the reverse using the appointment feature). This is handy, but I wonder if it might be easier to have one feature only—a job scheduler—to reduce the back-and-forth between these 2 sections. 

By linking jobs and appointments, you’re essentially dispatching your workers, who receive notifications via email, text message, or push notifications—depending on your settings and SMS allowance. 

What’s useful here, however, is that you can easily produce client-ready documents breaking down job details (including equipment, job tasks, rates, and more). You can download and email PDF job summaries, complete with your company name, logo, and contacts details. 

mHelpDesk time tracking

Your field service staff can track their time to the second on the mHelpDesk mobile app. Kiosk and desktop time tracking are currently unavailable, which is inconvenient if you also want to track admin staff hours. You can set locations for jobs and track employees’ live geolocations while on the clock. I also like that the phone app prompts users to clock in automatically as soon as they sign in.

Employee timesheets update automatically based on users’ clock-in and clock-out times. However, there’s no way to track (or enforce) break times. This poses 3 problems:

• Workers might not take breaks, causing burnout and other issues.
• Workers might take breaks but track them as time worked, increasing time theft.
• It’s slightly harder to track your compliance with break-related regulations in states like California.

There also aren’t configurable overtime rules for accurately tracking overtime—which can make it harder to pay your employees accurately and comply with overtime laws. 

And unfortunately, mHelpDesk’s QuickBooks integration supports invoicing but not payroll, so you can’t send your timesheets straight to payroll. Competitors like Jibble, Planday, and Connecteam offer payroll integrations, and I’d love for mHelpDesk to offer this in the future.

That said, I like that you can set individual employee rates, which informs job costing and client estimates.

mHelpDesk custom forms

mHelpDesk lets you customize forms that workers complete in the field. You can add these to specific jobs and make them optional or mandatory. The answers in the form have various formats, including text, multiple choice, and Yes/No.

To customize forms, you must create individual custom fields (a specific question and its answer type) which you can then add to your forms. This means you can’t create custom form templates and modify questions and answer types directly within these forms. 

I like, however, that you can bunch custom fields into categories—such as “Incidents” and “Customer feedback.” When you’re dealing with lists of several dozen custom fields, categories help you organize and locate items faster.

I feel the custom forms feature needs further development to increase user-friendliness, speed, and scale. Apart from the back-and-forth between fields and forms, there are strange feature placements. For example, to delete a custom field, you tick the “Delete” checkbox, which is next to other checkboxes such as “Required” and “Show to customer.” Then, you must click “Save.” Ideally, each item on the custom field list should have a “Delete” option.

mHelpDesk invoicing

I love that mHelpDesk includes an invoicing feature. You can send billable hours—plus other costs (such as materials)—straight to an invoice. The platform lets you customize job items (e.g., lawn mowing, hedge trimming) and set rates, auto-add relevant jobs’ custom forms, and set invoices to recur.

What makes this feature sparkle, I think, is that you can get paid by clients without leaving mHelpDesk. You simply integrate with a third-party payment processor (options include PayPal and Square), and then clients can pay your invoice via email link. Invoice statuses auto-change to “Closed” once you get paid. It’s simple and elegant.

Alongside invoices, you also track leads and estimates. I like how this full suite lets you manage client relationships end-to-end. Some field service scheduling competitors (e.g., Planday) don’t offer invoicing, while on others, you can invoice but not get paid directly through the app (e.g., Clockify).

mHelpDesk Security Features 

mHelpDesk lets you manage user permissions at 3 levels—admin, manager, and staff—so only appropriate team members view and edit sensitive data (such as wages or contact information).

The company uses at-rest and in-transit encryption for data protection. For its credit card invoice payment feature, mHelpDesk uses WePay, a third-party payment processor that is PCI-DSS Level 1 compliant.

If I could change one thing, I’d ask mHelpDesk not to set up a 7-day trial password for admins and share it unencrypted by email. If new customers don’t change this immediately upon signing up, their workforce and financial data are at risk. Instead, customers should set their own passwords or be asked to change them to secure ones upon login.

I was also concerned that its help center website doesn’t support HTTPS, which my browser flagged as “not secure.” Also, unlike competitors such as Connecteam, mHelpDesk isn’t General Data Protection Regulation (GDPR) compliant in Europe, or Health Insurance Portability and Accountability Act (HIPAA) compliant in the United States.

A support representative informed me that the team is actively working toward launching multi-factor authentication (MFA). This is currently unavailable.

mHelpDesk Reporting & Analytics 

I was impressed with mHelpDesk’s reporting capabilities. First, you get a gold mine of ready-made reports across customer, financial, location, job, and time data. I counted 34 reports, including job volume per hour, hours per service, and outstanding balance per customer. You just select a date range and click “Generate,” and you’ll get an in-app table, with the occasional bar chart for some reports.   

Its custom reporting is powerful, too. Unlike some workforce management apps, you can include a wide range of report data (e.g., invoice tax and estimate tax). You can further filter data using logic-based criteria, such as “Customer is not Elon Musk.” Its main downside is it doesn’t feature graphs or charts (only tables and CSV export).

Certain reporting tools could make it stand out further, including customizable analytics dashboards and AI-driven analysis and recommendations. 

However, for small to medium-size field service teams, the reporting feature unlocks plenty of job costing, payment, and lead generation insight while supporting compliance. 

mHelpDesk Customer Support 

I found mHelpDesk’s customer service friendly and effective. While getting a response to my demo request took a few days, once I was connected to a rep, I got quick and knowledgeable answers to all my questions.

You can contact mHelpDesk support by live chat and phone:

• Monday-Thursday: 9:00 am-8:00 pm ET
• Friday: 9:00 am-5:00 pm ET

I’d have liked to see some Saturday and Sunday support hours since field service staff often work weekends. 

That said, there’s an extensive help center with topics including setting up specific features, making customizations, and exploring software updates. The company also provides live training to your team. 

What are mHelpDesk’s Review Ratings from Review Sites?

(As of January 2025)

Capterra: 4.3/5
G2: 4/5
Software Advice: 4.3/5
TrustRadius: 7.2/10
GetApp: 4.3/5
Google Play Store: 1.8/5
Apple App Store: 3.5/5

mHelpDesk App Review

mHelpDesk is undoubtedly a top choice for field service teams. You get essential features including dispatching, time tracking, invoicing, and custom forms, plus extra-customizable reporting. 

At the same time, it may not satisfy those looking for an all-in-one field service app since it doesn’t include time off and break management or an in-app chat.

The app is especially suitable for medium-sized teams. Smaller teams, however, can find less costly alternatives, while larger teams may want to look for solutions with less admin across features like payroll and custom forms.

Connecteam: The Better mHelpDesk Alternative

Connecteam is an all-in-one field service management software. It packs more features than mHelpDesk to help you schedule employees, track time and tasks, and capture field data. 

Its employee time clock lets workers clock in and out with 1 click on either mobile, desktop, or kiosk. It’s GPS-enabled, so you can see users’ live locations at a glance when they’re clocked in, plus you can restrict time tracking to specified perimeters using geofencing.

Also, you can easily build and recur team schedules with Connecteam’s job scheduling tools, and even automate job assignments based on employee availability and specialization. And if you use the Wix booking integration, your clients can book appointments with you online and the slots automatically sync with your Connecteam job schedule.

I love that Connecteam also bakes in time off management, break and overtime management, employee task tracking and management, and shift swaps and requests. 

Finally, the digital forms feature is advanced compared with mHelpDesk. You can create form templates and customize fields directly in forms. The interface is super intuitive and includes many answer types, from dropdowns to images, audio recordings, and signatures. I also think employees would find Connecteam’s forms easier to fill out in the field.

On top of that, Connecteam offers features including:

• Online team chat: Send 1-to-1 and group messages without leaving the app.
• Employee training: Create micro-content courses (e.g., health and safety) and track individual progress.
• Knowledge base: Organize job-related guidelines for easy team access.
• Internal help desk: Solve internal staff queries in real-time with a ticketing system.

Connecteam is affordable for large and small teams alike—starting free forever for teams of up to 10 employees, and $29/month for 30 users on the Starter plan.

Get started with Connecteam for free today!

FAQs 

Yes, mHelpDesk offers a free trial. You can test features including scheduling, invoicing, and custom reporting for 7 days, no credit card required. To set up your free trial, you must first contact the mHelpDesk sales team for a demo.

No, mHelpDesk isn’t HIPAA compliant. This means that US-based healthcare companies shouldn’t use mHelpDesk to store or share protected health information (PHI).