Looking for a more efficient and centralized way to manage your field service operations? You’ve come to the right place! Check out the 9 top field service software solutions and find your perfect fit.
As you know better than anyone, field service management is a complex process of connecting all the dots – from handling incoming service orders and pairing these with available, qualified techs to monitoring job progress and tracking work hours and everything in between.
If you’ve managed all this manually until now: chapeau for doing the impossible!
Luckily, you can replace this time-consuming and challenging process with field service management software and instead manage your daily operations with complete ease and efficiency with just one simple tool!
I’ve lined up the top field service software solutions for you so you can check them out and find the one that best suits your business needs and budget.
If you don’t have the time to read through our research, jump down to our quick comparison table.
Our Top Picks
-
Best all-in-one field service management software.
-
Best for inventory management.
-
Good for viewing workflows on Kanban boards.
Why trust us?
Our team of unbiased software reviewers follows strict editorial guidelines, and our methodology is clear and open to everyone.
See our complete methodology
33
Tools considered
22
Tools reviewed
9
Best tools
chosen
How I Chose the Best Field Service Management Software
There’s a lot of options to choose from, so here’s what I looked for when evaluating field service management software:
Important core features:
- Work order management: You can create, assign, and track the completion of work orders.
- Communication: You should be able to instantly reach your employees and allow your team to communicate through the app.
- Employee time clock: Employees should be able to clock in and out of work right from their phones, no matter where they are.
- Scheduling: You should be able to efficiently schedule and dispatch your field workers based on their availability, skill set, and location.
I checked for usability features like:
- Ease of use: It’s easy to set up and offers an intuitive user experience.
- Customizability: It’s customizable to suit your team structures.
- Price: It is cost-friendly and suits your budget.
- Customer support: It comes with good customer support to help you with any issues.
I also looked for other key product features including:
- Human resource management: I looked for apps that allowed companies to conduct HR processes, like payroll.
- Training and onboarding tools: The app should allow you to create customized training courses and upload them to the app. Employees should be able to complete training from the app, on the go.
- Task management: You need the ability to create, assign, and track progress on tasks and projects.
- Time tracking & billing: You can track work hours and the time spent on each job, and generate accurate billing statements.
- Inventory management: You can manage your inventory and delegate the tools and materials your team needs for the job.
- Customer management: It allows you and your team to communicate with customers, view customer information and history, and track customer satisfaction.
- Data & reporting: You can view and report on all data recorded in the system, including real-time insights.
The 9 Best Field Service Management Softwares of 2024
-
Connecteam — Best all-in-one field service management software
Kicking off our list is Connecteam’s all-in-one field service management software solution.
Why I chose Connecteam: It gives you all the tools you need to manage your field team and daily operations efficiently, even while on the go.
Let’s look at some of Connecteam’s key features and how they can optimize your day-to-day.
Scheduling
Connecteam’s employee scheduler allows you to easily create optimal schedules and assign jobs on the fly based on your team’s submitted availability and registered qualifications.
Add instructions to each shift, such as location, notes, tasks, and attachments, so your field workers have all the relevant information at their fingertips.
Work order management
With this task management app, you can easily create work orders and assign these to employees to complete on the job.
Attach relevant task information, forms, or checklists and maintain a clear overview of your team’s progress and completion of each task in real-time.
📚 This might interest you: Check out this list of the best free task management software solutions of 2024.
GPS time tracking
The employee time clock allows field techs clock in and out from shifts or jobs right from their mobile phones. This automatically tracks their work hours and time spent on specific jobs or clients.
All time is recorded on digital timesheets for payroll for your review and further billing and payroll processing.
With real time GPS tracker capabilities, you can further ensure your field workers are exactly where they need to be while on the clock.
Digital forms & checklists
Create and share customized digital forms and checklists for any task. Your employees can fill them out and submit them for your review straight from the field. Have them attach images of their finished work and add digital signatures to boost accountability and prove a job well done.
Directory
With this company employee directory, you and your team can quickly look up and contact any work contact – from colleagues to clients – directly through the app without having to save the contact to your mobile phones. Add relevant details and preferences to each contact, such as address and preferred calling hours.
In-app chat
With Connecteam’s online team chat, you and your field team can instantly communicate via secure private, group, or company-wide chats. This allows you and your workforce to stay connected wherever you’re working from.
And so much more…
In addition, Connecteam offers excellent customer service, a user-friendly interface, robust workforce management tools, and complete customizability.
Connecteam’s paid plan starts at just $29 per month for up to 30 users, and small businesses with fewer than 10 users can access the app completely free.
Key Features
Pros
Intuitive and easy to use
All-in-one solution
Great customer support
Budget-friendly
Cons
Needs internet or wifi access to work
Pricing
Free-for-life plan availablePremium plans start at $29/month for 30 users
14-day free trial, no credit card required
Start your free trial -
UpKeep — Good for inventory management
Available on
- Web
- iOS
- Android
- Windows
Upkeep’s software gives businesses the tools they need to run at their full potential.
Why I chose Upkeep: The platform helps field managers handle managing work orders, assets, and receiving real-time data to solve problems on the spot. UpKeep is designed for all field workers with robust task management software features to provide them with the support they need to complete their tasks.
UpKeep is a mobile-first CMMS software that is supposed to provide managers and small business owners with a platform to manage all the work orders and history.
UpKeep has one of the widest range of features to make field management as dynamic and efficient as possible. Combine that with its attractive user interface, and you’ve got one of the strongest solutions in this category.
The main downside would be the software’s price, with many commenting that $45 per user is a little too high for their budget. Others say the permissions management capabilities require improvement.
Key Features
- Work requests with the ability to attach pictures
- Inventory management
- Digital checklists and forms
- Maintenance calendar
Pros
- Timely customer service
- Simple to start and begin project managing
Cons
- Customer service could be improved
- Customer service could be improved
Pricing
Starts at $45/user/month Trial: Yes Free Plan: Yes
-
Wrike — Good for viewing workflows on Kanban boards
Wrike is an online project management software that allows managers to have full visibility and control over all their tasks.
Why I chose Wrike: With its customizable workflows, users don’t need to rely on emails to set meetings, share updates, etc. Wrike has Kanban boards, Gantt charts, employee time tracking, and so much more to help managers create a productive team that satisfies customers.
Wrike is useful for medium to large businesses that are looking for the perfect software solution to deliver multiple projects on time. Wrike can be tailored to each users’ needs with reports, workflows, and more.
In terms of complex project management, Wrike is an ideal tool due to its wide range of relevant features. Its variety of to-do lists, organizational boards and project setup make it easy to finely tune this area of business. Many reviewers also find the software easy to use and set up.
Despite its many capabilities, some believe that not all the features are particularly useful for their field management needs. Others claim that there is a steep learning curve to the software, but is worth persisting through. Wrike’s customer support is also very helpful.
Key Features
- Create customized reports and forms
- Organize work by region, type of work or manager
- Follow job status
Pros
- Good tool for collaboration
- Project management is smoother
Cons
- Customer service could be improved
- Can often be confusing to find the right workflow you require
Pricing
Starts at $10/user/month, for 2-15 users Trial: Yes Free Plan: Yes
-
Fluix — Good for streamlining document flow
Available on
- Web
- iOS
- Android
Fluix’s easy-to-use field service management software assists in digitizing company document management.
Why I chose Fluix: Users can automate tasks which will reduce human error and boost productivity company-wide. Fluix is accessible on iOS or any web browser.
Fluix allows managers to accelerate business cycles, reduce costs, and human error, which improves daily operations, in general. Fluix is most suitable for companies with over 10 employees who are looking to speed up and enhance their business activities. The field service management software smoothens the task of distributing information from the field team to the office, and finally to the customer.
One of the features that users will enjoy most is the ability to easily upload and management documents. With that said, if admins are using a desktop version, they won’t be able to see or view JPEG or Word documents.
Key Features
- Easy to fill reports online and offline
- Collect and analyze data
- Automate workflows
- Integration with Dropbox, Office 365, Google Drive, WebDAV, and PFT
Pros
- A lot to learn however, the customer support are there to guide you
- A good option for storing data
- Even the non tech-savvy can onboard
Cons
- Can be complex to save documents from the app
- Some features need a bit of work to be more intuitive
Pricing
Starts at $20/user/month Trial: Yes — 14-day Free Plan: No
-
AI Field Management — Good for reducing costs
Available on
- Web
- iOS
- Android
- Windows
- Mac
AI Field Management is a cloud-based solution that can help managers collaborate with field employees.
Why I chose AI Field Management: It’s a mobile app makes it easy to communicate with employees in real-time. AI Field Management can integrate with QuickBooks, Dropbox Mileage Tracker, Slack, Google Maps, and Waze.
A good solution for all-size establishments. AI field service management software is ideal for all field teams such as janitorial, plumbing, security, etc.
One of the software’s biggest advantages is its mobile app, which field workers find very easy to view their work schedule, meaning they’re better prepared for arriving at their job sites. Others have praised the software’s GPS tracking technology. Some users commented how AI Field Management can take some time to get used to, but is ultimately worth the time and investment.
Key Features
- Invoice and payments
- Time tracking
- Sales revenue and commissions tracking
- Inventory management
- Payroll reports
Pros
- Good set of management features
- Easy onboarding
Cons
- More languages would be great
- Can take some time to navigate
Pricing
Starts at $9.99/user/month Trial: No Free Plan: No
-
OptimoRoute — Good for logistics management
Available on
- Web
- iOS
- Android
OptimoRoute was designed for delivery drivers and technicians in the service industry.
Why I chose OptimoRoute: Their schedules and routes help employees to improve efficiency by up to 25%. With better routes, more orders can be fulfilled and the saved time can be allocated to other tasks.
OptimoRoute is for businesses who require to improve their scheduling and create more productive routes. Suitable for all-size businesses.
A software that’s fairly easy to use for many customers, OptimoRoute is pretty simple to get users up to speed on. It makes planning routes a whole lot easier than manually filling them out on Google Maps (for example).
Some have mentioned that they’d love to have a calendar feature on the software in order to organize better – maybe even a sync with Google Calendar.
Key Features
- Delivery tracking
- Built-in GPS
- Accessible on mobile devices
- Transportation management
Pros
- Good value for money
- Delivers customers requests accurately
Cons
- Read and sign forms would be nice
- Better support would be nice
Pricing
Starts at 17.50/driver/month Trial: Yes — 30-day Free Plan: No
-
Okdesk — Good for onsite service
Available on
- Web
- iOS
- Android
- Windows
- Mac
Okdesk is used to manage SLA management, provide better schedules, assets, and more.
Why I chose Okdesk: With its GPS tracking system, managers can check where employees are while they are on the go, in order to fulfill their requests.
Ideal for shopping malls, HVAC businesses, plumbing, electrical, fire alarm companies, businesses requiring GPS monitoring, and much more.
Users have had mixed feelings about how quick it takes to get Okdesk up and running. Some have had fairly simple impementation processes, while others have struggled to initially get the most out of the software.
Many though have praised Okdesk customer support for their ability to quickly respond to queries and help them with any technical difficulties.
Key Features
- Calendar view
- Workflow management
- Location overview
- Reports in real-time
Pros
- Quick to get started
- Suitable for any service company
Cons
- Slight learning curve
- Some of their terms are a little confusing
Pricing
Starts at $19/user/month Trial: Yes — 14-day Free Plan: No
-
Synchroteam — Good for HVAC businesses
Available on
- Web
- iOS
- Android
Synchroteam field service management software reduces the complexity of everyday business operations and cuts down costs.
Why I chose Synchroteam: The software is cloud-based for iOS and Android and is affordable and customizable. It also integrates with QuickBooks and Zoho.
Useful for all-size businesses. Good for pest control, plumbing businesses, electricians, and much more who are looking to schedule better, improve security and maintenance.
The software has received mixed reviews regarding its user interface, with some describing it as complex and difficult to use, while others using terms like “compact.” Scheduling is another feature in the software that some have taken issue with.
As it’s based on either one worker per job or a team, some believe Synchroteam can be a bit clumsy when creating so many different jobs to track each individual.
Key Features
- Tracking
- Task management
- Maps
- Scheduling tools
- Invoicing
Pros
- Invoicing
- Support is always available
- Integrates well
Cons
- Custom reports can be complex
- The color scheme could be improved to make it clearer
Pricing
Starts at $22/user/month Trial: Yes — 14-day Free Plan: Yes — For a single user
-
Fieldmotion — Good for maintenance and installation services
Available on
- Web
- iOS
- Android
- Windows
- Mac
Fieldmotion is cloud-based and gives managers the ability to maintain effective employee communication and make decisions in real time.
Why I chose Fieldmotion: Fieldmotion also assists with time management, and makes it easy to keep track of daily goals.
Fieldmotion is for any size company that has a mobile team, but is most effective for installation, service, and maintenance organizations.
There are many great things that come with using Fieldmotion. Customers should consider its layout, which is easy to navigate, as well as the ability to easily create custom forms. Not to mention the fact that Fieldmotion’s customer support is renowned for being very helpful.
However, some believe the mobile app can be quite limiting for field workers. While others claim that the customer portal could be more detailed for end users.
Key Features
- Time clock
- Track activity progress
- Customizable reporting
- Scheduling capabilities
Pros
- The updates feature has helped us keep our office administration in the know about the latest insights from the field
- The system is flexible and works with you
Cons
- Integration can be complex
- Integration can be complex
Pricing
Starts at £30/per license Trial: No Free Plan: No
Compare the Best Field Service Management Softwares
| Topic |
Start for free
|
|
|
|
|
|
|
|
|
|---|---|---|---|---|---|---|---|---|---|
| Reviews |
  |
|
|
|
|
|
N/A
|
|
|
| Pricing |
Starts at just $29/month for the first 30 users
|
Starts at $45/user/month
|
Starts at $10/user/month, for 2-15 users
|
Starts at $20/user/month
|
Starts at $9.99/user/month
|
Starts at 17.50/driver/month
|
Starts at $19/user/month
|
Starts at $22/user/month
|
Starts at £30/per license
|
| Free Trial |
yes
14-day
|
yes
|
yes
|
yes
14-day
|
no
|
yes
30-day
|
yes
14-day
|
yes
14-day
|
no
|
| Free Plan |
yes
Free Up to 10 users
|
yes
|
yes
|
no
|
no
|
no
|
no
|
yes
For a single user
|
no
|
| Use cases |
Best all-in-one field service management software
|
Good for inventory management
|
Good for viewing workflows on Kanban boards
|
Good for streamlining document flow
|
Good for reducing costs
|
Good for logistics management
|
Good for onsite service
|
Good for HVAC businesses
|
Good for maintenance and installation services
|
| Available on |
Web, iOS, Android, Windows
|
Web, iOS, Android
|
Web, iOS, Android, Windows, Mac
|
Web, iOS, Android
|
Web, iOS, Android, Windows, Mac
|
Web, iOS, Android
|
Web, iOS, Android, Windows, Mac
|
What Is Field Service Software?
Field service management software is a digital tool that helps businesses manage their field service teams and operations, such as scheduling, dispatching, work order management, and invoicing.
It is specifically designed to improve the efficiency and effectiveness of field service teams, enabling them to enhance productivity and provide better service to their customers.
How Does Field Service Management Software Work?
While all field service software works differently, it often enables you to create employee schedules and assign tasks based on your team’s availability, qualifications, and location. A field service management app also allows you to handle sudden developments and changes, such as finding replacements, handling unexpected service requests, and directly notifying your employees.
From the admin dashboard, you can monitor the statuses of all of your work orders, view logged data and work order history, and track your employees’ whereabouts.
Service management tools may also allow you to collect customer payments or provide integration options with external providers.
What Are The Benefits of Field Service Management Software?
The main benefits of using field service management software for small businesses include that it helps:
- Boost efficiency by streamlining and automating daily processes, such as scheduling, dispatching, helpdesk ticketing and work order management.
- Enhance visibility and control by providing real-time visibility into employee performance, job status, and inventory levels, allowing you to make data-driven decisions and identify areas for improvement.
- Improve customer satisfaction by allowing you to quickly handle service orders, assign jobs, and provide employees with real-time access to relevant job information to provide faster and more personalized service.
- Increase revenue by allowing service contractors to bill customers more accurately and quickly, reducing the time and effort required for invoicing.
- Ensure safety and compliance by enabling you and your team to be in constant contact, instantly communicate issues, and stay up-to-date on proper work procedures.
How Much Does Field Service Software Cost?
The pricing of service management software vastly differs per provider and often depends on the number of users and the feature package. It can range from $75-$2,000 per month. Particularly those that charge per user can get rather expensive if you’re working with a large team.
Note that high pricing does not necessarily equal a better user experience. Our number one pick, Connecteam, offers premium plans at a flat monthly rate of $29 for the first 30 employees.
FAQs
I need to be able to schedule my employees fast and on the go. Is that possible?
Yes, field service management software can help you schedule shifts fast and from any location. Applications such as Connecteam are available for both desktop and mobile and allow you to schedule from any location.
Is there a way workers can fill out reports, and I can have the information in real-time?
Yes, with Connecteam, scheduling shifts is fast, and since the field software management is available on both mobile and desktop, you can schedule from any location. The great thing is that you can copy and paste shifts from Yes, reporting is a crucial part of your line of work and therefore most of the field service management software will offer you a detailed reporting system. These reports can be filled out directly from the field so that managers are updated with the data they need to pass on to their customers in real-time.
Will a field management software streamline my communication?
If you are currently calling or texting, it can take hours to keep up with your employees. Field service management software such as Connecteam speeds up and simplifies cross-employee and field-to-office communication for example with an internal field ticketing software.
The Bottom Line On Field Service Management Software
With all the knowledge of where the field service industry is headed, technology is the way forward. Customers want to have the answers now and don’t want to wait, and outdated methods could be costing your business. Your operations need to be efficient so you don’t lose your customer to the growing competition.
With so many field service management options on the market and lots of features, choosing shouldn’t be difficult. Once you have reports and other data in your hands in real-time, you will wonder why you didn’t convert sooner.