Honest Housecall Pro Review 2025: Pros, Cons, Features & Pricing

Housecall Pro Pricing

Housecall Pro has a complex, tiered pricing model with three paid plans and no free plans. The plans include Basic, which is ideal for one user; Essentials for teams with up to five users; and Max for large teams with over 100 employees. Each plan comes with a 14-day free trial, in case you need to test before buying. 

One thing I like is that the Basic plan offers access to all the essential tools, from drag-and-drop scheduling and real-time dispatching to invoicing and estimates. However, you’ll need a higher plan to access advanced features like QuickBooks integration, advanced reporting, and employee GPS tracking. 

Pricing/plan	Basic	Essentials	Max
Monthly	$79 per month	$189 Per month	Quote-based
Annual	$59 per month	$149 per month	Quote-based
Features	• Drag-and-drop scheduling • Real-time dispatching • Time tracking • Online booking • Invoicing • In-app employee chat • Text notifications • Customizable dashboards	Everything in Basic: • GPS tracking • Equipment tracking • QuickBooks integrations • Live website visitor chat • Custom checklist	• Sales proposal • Advanced reporting • Recurring service plans • Open API integration

Housecall Pro Add-Ons

Your Housecall Pro can get more expensive if you need add-ons to operate effectively. Some of the popular add-ons include: 

• Sales Proposal — $40 per month 
• Recurring service plans — $40 per month 
• Vehicle GPS tracking — $20 per vehicle per month 
• Flat-rate price book — $149 per month 
• Pipeline — Quote-based pricing
• Voice — Quote-based pricing
• HCP Assistant — Quote-based pricing

The table below shows how Housecall Pro’s pricing compares to that of similar products: 

Plan	Housecall Pro	Jobber	Kickserv	Connecteam (Advanced)
	View pricing	View pricing	View pricing	View pricing
5 users	$149 per month	$129/mo (Connect)	$47/mo (Lite)	Free for life — All features and dashboards
15 users	$525 per month	$249/mo (Grow)	$159/mo (Business)	$49
30 users	$1,050 per month	$249 + $435 (15*$29) = $684/mo	$239/mo (Premium: unlimited users)	$49
50 users	$1,750 per month	$249 + $1,015 (35*$29) = $1264/mo	$239/mo	$79
		Read our full Jobber review		Learn more about Connecteam

Housecall Pro Usability and Interface

The best field service management software solutions prioritize ease of use. They ensure seamless adoption and efficiency for back-office teams and field technicians. I tested Housecall Pro rigorously to determine how it stacks up against the industry-leaders. Read on for the inside scoop. 

Setting Up Housecall Pro

Signing up and creating your company account is straightforward. Click “get started” on the pricing page and follow along with the signup wizard. You can sign up with Google, Apple, or email — I chose to sign up with email. 

During the signup process, the provider requires you to choose your industry and define your company size. I chose‌ plumbing, but there’s a host of options to choose from, including pest control, home cleaning, and general contractor. Lastly, set your password to start the free trial — no email confirmation is needed. 

Housecall Pro serves up a guided product tour specific to the industry you chose during signup. In my case, my product tour was optimized for my plumbing business. Besides the text-based tour, the app provides videos to acquaint users with the most important tools. This helps newbies figure out the app without needing to read lengthy manuals or documentation. 

Adding Employees

Adding back-office staff and field technicians can be a hassle because the “add employee” feature isn’t available on the menu panel. Instead, the option is tucked under “employees & permissions” in the settings tab, which makes it difficult to locate.

But once you find the feature, adding employees is a breeze. Click “add employee,” enter the employee’s details, set roles and permissions, and hit “save and send invitation.” The worker will get an invite email with a link to the mobile app store for easy Housecall Pro mobile app download.

Once the employee launches the mobile app, Housecall Pro prompts them to create their password. However, the employee can’t add or edit a profile image: this is the manager’s duty. This, coupled with the lack of bulk-add options, makes employee management tedious and time-consuming for managers with large teams. 

Housecall Pro Web App

Logging into Housecall Pro’s web app opens the home window (a version of the dashboard) with details about your estimates, invoices, jobs, and service visits. You also get a quick overview of recent team activity, schedule, and employee status. The information helps you prioritize jobs and allocate resources more effectively. 

The web app lacks the sleek and smooth aesthetics of ‌modern software. The interface design feels old-fashioned compared with modern tools like Jobber or Connecteam. The layout has the menu panel at the top, deviating from the more conventional left-sided navigation panel. 

Housecall Pro has labeled features on the main menu clearly, in a bid to simplify navigation. However, I think the provider falls short of that goal because some vital features like employee management and invoicing are hidden in unfamiliar spots. First-time users may struggle to find these features, which complicates usability. 

My other gripe is that there’s no back button, and the main menu is hidden on some windows. This makes it difficult to return to the previous or the main window. I had to use the browser back option to find my way back to important windows. Moreover, the web app lacks design tweaks for users with hearing and visual impairments.

Housecall Pro Mobile App

Housecall Pro offers an easy-to-use Android and iOS mobile app, which is paramount given the software is geared toward field service teams. The mobile app brings the desktop experience to your smartphone, enabling you to manage your business from anywhere, even when on the move.

During my testing, I used the Android app, and the experience was excellent. Unlike the web app, the mobile app embraces the principles of modern design and layout. It has a well-organized user interface (UI), with a main menu at the bottom and a top bar with the company name and hamburger menu icon. 

When you log in, you’re greeted by a dashboard that displays information related to your work rather than team metrics. It sports widgets for scheduled service visits, jobs, and quick actions like creating estimates/invoices and tracking time. 

In terms of functionality, the mobile app offers all admin features for back-office staff, except the reporting. Interestingly, the app has an option to import employees from Google, a feature you don’t get with Housecall Pro’s web app. On the other hand, field techs can view schedules, chat, manage customers, and create invoices while on the go. 

No Offline Mode

When I turned off my internet connection, the Housecall Pro mobile app was unusable. I couldn’t track time, receive real-time schedule updates, create invoices, or manage customers while on the go. This is not ideal, especially for businesses that need to manage field teams in remote areas.  

Menu Item	Admin		Employee
	Website	Mobile App	Website	Mobile App
Feature (i.e. Time Tracking)
Timesheet	✅	✅	❌	✅
Time Tracker	✅	✅	❌	✅
Calendar	✅	✅	❌	✅
Schedule	✅	✅	❌	✅
Expenses	❌	❌	❌	❌
Time off	✅	❌	❌	❌
Analysis
Dashboard	✅	✅	❌	✅
Reports	✅	❌	❌	❌
Activity	❌	❌	❌	❌
Management
Kiosks	❌	❌	❌	❌
Approvals	✅	✅	❌	❌
Projects	❌	❌	❌	❌
Team	✅	✅	❌	✅
Clients	✅	✅	❌	✅
Locations	✅	❌	❌	❌
Tags	❌	❌	❌	❌
Invoices	✅	✅	❌	✅
Settings	✅	✅	❌	✅

Housecall Pro Core Functionalities

Housecall Pro is designed to enable home service businesses to run more effectively. To that end, it provides scheduling, dispatching, location tracking, time tracking, and client management tools. I spent a week testing these features to determine whether they work as intended. Read on for the nitty-gritty details: 

Employee Scheduling and Dispatching

Scheduling and dispatching are the linchpins of effective field service operations. When done meticulously, they lead to optimized resource allocation, operational efficiency, and improved customer satisfaction. 

Does Housecall Pro scheduling enable home service businesses to reap these benefits? I tested the tools for a week and found many likable attributes — but there’s definitely room for improvement.

What impressed me was that Housecall Pro offers a centralized scheduling system to manage recurring and ad-hoc service tasks. Scheduling daily and recurring services such as maintenance contracts or routine inspections is a breeze. Simply click a tile on the schedule grid and add the task details, such as date/time and assignee (field technician). 

Three features caught my eye: job templates, private notes, and repeats. A job template helps capture information, like requirements and procedures, for the most common tasks. This way you don have to add a new set of instructions everytime you assign a routine task. This saves time, freeing up dispatchers for the more critical tasks.  

However, if you have additional instructions for the task, like a unique customer request, you can leave it in the “private note” section so the field technician knows what’s expected. You can also set routine maintenance tasks to recur depending on ‌the service level agreement (SLA). 

Scheduling Urgent Tasks

Housecall Pro doesn’t support automatic call logging and task creation. These useful features save time and streamline workflows for service businesses handling high volumes of customer requests. The minor issue aside, service agents can manually input customer (and add a new customer if needed) during the call to speed up the scheduling.  

The agent will only need to open the schedule grid, click a tile, and hit the “new customer” button to the top right. You can integrate Housecall Pro with CallRail to enable service agents to determine whether an incoming call is from a current customer. This prevents double entry of customer details. 

Once you enter the details, and click “create customer” the customer will be added to your database automatically. Proceed with the job scheduling – based on the information provided by the customer. When you click “create job” Housecall Pro dispatches the job and notifies the employee immediately, setting the stage for an expedient issue resolution. 

Job and Appointment Notifications

When you schedule a job, the field technician is notified almost instantly via push notifications. Real-time updates ensure field technicians are immediately informed about new tasks, so they can respond faster to emergency requests. 

Housecall Pro also sends technicians reminders in the morning on the date a task is due, which is great. This is ideal for routine maintenance tasks that don’t happen regularly and are likely to be forgotten. In addition, field technicians receive a reminder one hour before the scheduled job to minimize no-shows. 

Moreover, Housecall Pro notifies the customer via email when a technician is dispatched. With real-time notifications, the customer can prepare for the visit and ensure someone is available to meet the agent, minimizing wasted trips. 

Online Booking 

Housecall Pro’s online booking feature is designed to let your customers book appointments on any device. The feature isn’t activated by default, but setting it up is a walk in the park. You only need to open the online booking settings tab, click “get it now,”and follow along with the setup wizard. 

You can embed the bookings page on your website or share a link with customers if you don’t have a website. I really liked the booking page because it makes booking services incredibly easy for all customers, regardless of their tech know-how. 

Housecall Pro also lets you set a minimum notice period to block last-minute bookings. I set a 2-day notice window, and the app enforced it perfectly. In a real operation world, this gives your team the preparation time they need to handle each request satisfactorily. 

What impressed me the most was the auto-scheduling option, which assigns customer bookings to field technicians based on their skills and availability. This saves dispatchers hours spent trying to manually match technicians with tasks. Auto-scheduling also enhances scalability, allowing you to handle growing customer requests, without overwhelming dispatchers. 

GPS Location Tracking 

Housecall Pro’s location tracker helps field service businesses improve technicians management for better operational efficiency. Customer locations appear as pins on the HCP map and technician locations are marked with profile pictures. The insights enhance dynamic scheduling and help optimize resource utilization.

If a customer calls with an emergency service problem, the dispatcher can find the field team’s location and quickly assign the job to the closest technicians. Proximity-based assignments minimize travel time, enabling your team to handle issues more promptly. Faster response times enhance customer satisfaction, which in turn boosts profitability.

Moreover, by looking up the real-time technician location, you can give customers an accurate Expected Time of Arrival (ETA). Also, when a technician taps/clicks the “on my way” button, Housecall Pro sends the customer a message so they know when the technician will arrive. However, text messages are only available for Essentials and Max subscribers.

Technicians can also use the map to easily locate customer addresses on the mobile app and find the best possible routes using Google Maps. My gripe is that Housecall Pro lacks a built-in route optimizer. However, you can integrate the app with Beeline Routes to find optimal routes based on ‌scheduled jobs.

Housecall Pro Communication

Housecall Pro has a feature called “inbox,” a unified chat system with three workspaces: customers, employees, and job inboxes. The customer chat tool requires a paid plan, so I wasn’t able to test it. But as the name suggests, this workspace enables managers and technicians to stay in touch with customers. 

The employee workspace is a hub that helps employees connect, share ideas, and brainstorm. To start a new conversation with a colleague, I only needed to click the new message icon at the top right of the workspace. The tool lets you add as many colleagues as you like, making it ideal for one-on-one and group chats. 

Caption: Housecall Pro allows teams to communicate on any device. 

Alt text: Screenshot of employee chat feature on mobile

The employee chat tool keeps it to the mere basic, offering essential features like file sharing and @mentions. The latter helps draw the attention of specific employees and solicit prompt replies in group chats. However, it lacks the features I have come to expect of modern communication tools like emoji reactions. 

Business Phone System (Voice)

Besides the inbox, Housecall Pro offers an integrated business phone system called Voice. The only quibble is that this phone system is available only as an add-on, and I didn’t get an opportunity to test it. However, from what I gathered, Voice helps you handle customer communication more efficiently, so nothing slips through the cracks. 

You can create dynamic queues and effective workflows to handle incoming and outgoing calls based on your operating hours. The phone system also consolidates customer interactions, allowing agents to retrieve personal information, history, notes, and recordings at the click of a button. This helps agents better understand the customer’s past issues, without redundant inquiries. 

Housecall Pro Time Tracking

When you’re ‌running a service business, labor costs make up for the largest billable portion. 

I’m glad Housecall Pro lets field technicians track hours spent on a job for accurate client billing. However, the time tracker could be better.

There are two time tracking options — you can tap the timer button on the dashboard or open the assigned job and click “start my time.” I prefer the latter because it lets field technicians track hours for ‌specific tasks and pause time for breaks. Bear in mind that this isn’t a functional break tracker, so it doesn’t help with compliance.

The timer logged my work hours accurately, which is a plus. However, the app leaves managers with tons of manual work to convert those hours into payroll and invoicing data. While you can set employees’ hourly rate, Housecall Pro doesn’t calculate their pay automatically, which is disappointing.  

Housecall Pro Invoicing

Housecall Pro invoicing doesn’t automate key aspects of the invoicing process, such as pulling customer billable hours from your database. Instead, it lets you add billable hours manually as line items in the invoice. As a result, the process can be time-consuming and error-prone, in environments where service technicians handle numerous tasks during the day. 

| Avif video: Creating an invoice

I appreciate that Housecall Pro allows field technicians to create and send invoices on the mobile app immediately after they complete a task. This prevents having a pile of unattended job invoices at the end of the day. It also lets customers append a digital signature to ascertain ‌job hours, preventing the back-and-forth that usually causes delayed payments. 

Another issue is that Housecall Pro doesn’t have a designated invoicing module. To create an invoice, open the job and tap/click the invoice icon. Adjust the line items accordingly and click “send invoice.” You can print the invoice, download a PDF version, or email it to the client directly on Housecall Pro. 

There are no invoice templates and the customizability options are limited. While you can’t alter the layout, you can add a company logo to give invoices a professional look. Thankfully, you can set up automatic invoice reminders to nudge your clients when they have an overdue payment. 

Housecall Pro Integrations

In total, Housecall Pro supports 27 native integrations, which isn’t ‌up there with the best suite I have seen. However, the provider has carefully selected third-party apps that extend its functionality by providing features it doesn’t inherently offer. 

For example, it offers integrations with Beeline Route for route optimization and CallRail for better call management. Other notable integrations include: 

• QuickBooks Desktop
• Gusto
• CHIIRP
• CompanyCam
• Mailchimp
• Force by Mojio

The good thing is that Housecall Pro supports Zapier integrations, allowing you to connect the go-to apps that aren’t on its native list. You can also leverage Housecall Pro’s public API to create custom integrations. 

Reporting and Analytics

I think Housecall Pro’s reporting module is powerful because of the variety of available reports. In total, there are more than 35 pre-made reports that drill down to specific aspects of your jobs, estimates, service plans, and payments. The provider also lets you create custom reports to suit your needs. 

Beyond these reports, Housecall Pro’s business insights feature lets you set and track a revenue goal every step of your way. The insights page displays metrics related to the predefined goal, so you know when you’re meeting expectations or falling behind. 

Additionally, the provider offers three types of dashboards: tech performance, administrative, and another specific to your industry. The dashboards let you track vital business metrics and make informed decisions on the fly. What I liked is that you can use customizable templates to add new custom dashboards to track metrics of your interest.  

I also appreciate the Analyst AI feature as it simplifies the complex process of tracking business finances. It helps you sidestep the manual setup and generate financial reports by simply asking questions about an aspect or data of your interest. 

I was also impressed by Housecall Pro’s report sharing options. The app lets you email reports to customers and other parties directly from the reporting page. You can schedule vital reports and have Housecall Pro deliver them to your inbox on a regular basis. Alternatively, you can export reports in CSV format, if you want to share hard copies. 

Housecall Pro Security Features

Housecall Pro offers the tools you need to secure your company’s accounts and data. The app supports two-factor authentication (2FA), adding an extra layer of protection to password logins. In addition, it supports role-based access, allowing you to assign different permission levels to dictate who has access to what.  

On the data encryption front, the provider hosts all data on Amazon Web Services’ cloud. This offers a guarantee of top-notch encryption for data at rest. I didn’t find information regarding encryption of data in transit, but I gathered that the providers use an AES 256-bit cipher to protect payment cards. 

Regarding compliance, Housecall Pro serves businesses in the U.S. and Canada, so the General Data Protection Regulation (GDPR) Act isn’t a priority. There’s no publicly available information regarding the provider’s compliance with Defense Contract Audit Agency (DCAA) standards. If, indeed, the software isn’t DCAA-compliant, it might not be ideal for U.S. businesses handling government contracts.  

Housecall Pro Customer Support

I was impressed by Housecall Pro’s range of customer support options — though the availability and accessibility could be better. When you hit a snag, support is available through live chat, email, phone, knowledge base, and online communities.

Phone and live chat support are available weekdays from 5:00 a.m. to 5:00 p.m. and weekends from 8:00 a.m. to 4:00 p.m. Pacific Standard Time (PST). I used the live chat during the active hours and while support agents where well-versed in common issues, the average response time of 5-10 minutes could be better, especially for urgent inquiries. 

I also read many guides during the testing to understand how the features work. One thing I liked is that every guide is detailed, with images that make it easy for readers to follow. Guides in the help center (knowledgebase) are grouped by feature names for easy access. There’s also a search function, which makes it easy to find relevant articles. 

What are Housecall Pro’s Review Ratings from Review Sites?

(As of January 2025)

Capterra: 4.7/5
G2: 4.3/5
Software Advice: 4.7/5
TrustRadius: 9.4/10
GetApp: 4.7/5
Google Play Store: 3.3/5
Apple App Store: 4.5/5

Housecall Pro App Review

As I mentioned earlier, Housecall Pro has an impressive suite of features. The app is designed to streamline the whole spectrum of service business operations, from scheduling and dispatching to billing and invoicing. While most of the features like scheduling and GPS location work well, others like invoicing and time tracking need improvement.  

I don’t recommend Housecall Pro in environments where compliance with labor laws is indispensable. If you need software that can schedule and dispatch field technicians, track their live location and routes, and track time in conformity with labor laws, Connecteam ticks the boxes.  Start a Connecteam 14-day free trial today to test these features firsthand.

Connecteam: The Better Housecall Pro Alternative

While Housecall Pro has all the features your service business needs to streamline operations, I found some of its critical tools, like time tracking, lacking. The app’s pricing is also a bit too steep and may be out of reach for small businesses and solo technicians. 

If you’re in the market for a budget-friendly service management app to streamline operations without violating legal requirements, use Connecteam. Connecteam simplifies scheduling and dispatching and offers other benefits, including:

Fully-Compliant Time Tracking 

Service technicians and other field employees often earn overtime pay for working more than 4o hours a week. Therefore, if you endeavor to compensate technicians fairly and sidestep tricky legal issues, you must track regular hours and overtime accurately. This is where Connecteam’s overtime tracker comes in handy.

What I like about Connecteam is that it allows you to configure the overtime policy to conform to any labor laws — whether you’re in the U.S., Canada, or Australia. The app also does the heavy lifting of automatically calculating overtime pay for service technicians based on their pay rates. This saves you hours of manual calculations, preventing costly human errors. 

In states like California, businesses must adhere to strict rest and meal break laws. Connecteam break tracker enables you to configure and enforce required breaks. You can also require field technicians to sign break attestation forms to affirm they took mandated breaks. Attestation forms provide evidence to exonerate your company from any blame in the case of future lawsuits. 

Track Location with a Powerful GPS Tracker

I liked the effectiveness of Connecteam’s GPS location tracker, particularly when used for proximity-based assignment. Connecteam offers the same benefits as Houscall Pro but takes location a notch higher tracking with geofencing and geolocation tools. These features improve time card accuracy, allowing you to remunerate employees and bill clients accurately.

The app lets you create a virtual boundary (geofence) around the customer’s address and prevent technicians from clocking in if they haven’t arrived. You can rest assured the technicians clock in/out only when at the customer’s location, enhancing time card accuracy.  

Moreover, the breadcrumb feature enables you to monitor technicians’ live locations and routes taken between customer addresses. If a customer complains of a technician taking too long to arrive, simply open the route to ascertain where they have been. Live location tracking enables service agents to provide accurate ETAs.   

Get Premium Features on a Budget

Connecteam gives you exceptional value for your money. With the free plan, service businesses with up to 10 employees get access to all features. Plus, when you outgrow the free plan, you only need to pay $29 for 30 employees, which works out to less than $1 per employee. Field service management software doesn’t get any cheaper. 

For the price, you get features, including:

• Technician auto-scheduling
• Geofenced time tracking
• Overtime and break-tracking 
• Employee task management
• Real-time location and route tracking 
• Robust team communication hub 
• Checklist and forms

Get started with Connecteam today for free!