How Total Relines Australia Replaced Fragmented Communication with One Platform That Keeps the Crew Moving
Total Relines Australia is a specialty mining services company that performs mill relining work across mine sites throughout Australia, deploying crews of up to 24 people per job, often flying interstate on short notice.
Industry
Location
New South Wales, Australia
Products used
Updates & Announcements Events Chat Employee Directory Digital Forms
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“It’s helped to centralize all of our communication and allows me to monitor who is reading the information so that I know who’s prioritizing our work.”
Key Results
- One message instead of 25. Crew notifications that used to require individual texts, emails, and phone calls now go out through a single update, saving roughly two hours a week
- Zero missed messages. Staff responses that used to get lost across WhatsApp, email, and Facebook Messenger are now tracked in one place
- Compliance on file. Pre-start checklists for forklifts and light vehicles are completed digitally, with signed acknowledgments stored and accessible when needed
The Challenge: A Mobile Crew, Scattered Across Every Channel Imaginable
Coordinating 30 staff and up to 180 subcontractors across multiple Australian states is complex enough without managing five different communication channels at once. Getting the right information to the right people, on time, was a daily battle.
- Crew updates went out by email, text, WhatsApp, phone call, and Facebook Messenger. There was no way to know who received what, or when
- Pre-start safety checklists were printed on paper and carried to site. There was no digital record and no reliable way to prove compliance
- With no employee directory in the field, managers on site had to call the office to get a crew member’s contact number
How Total Relines Australia Uses Connecteam to Keep a Dispersed Crew Aligned
The team adopted Connecteam to pull all crew communication, job details, and compliance documentation into one platform. The goal was to stop chasing information across five channels and give every crew member a single place to check in.
- The Events feature sends full job briefings, including setup times, accommodation details, uniform requirements, and site induction information, weeks before each deployment
- The Updates feature distributes policy changes with a built-in acknowledgment poll, ccreating a timestamped record of acknowledgment
- The Directory gives on-site managers direct access to crew contact details, removing the need to call the office for a phone number at 5 in the morning
Results That Affect Total Relines Australia’s Bottom Line
Communication That Actually Gets Read
- A single update reaches the entire crew instantly, replacing what used to be 25 individual messages sent across multiple platforms
- Read receipts confirm who has seen each update, giving the admin team a clear view of who is across the latest job details and policy changes
- Jennifer estimates the platform saves around two hours per week, just from consolidating outbound communication alone
Compliance Records Available at a Moment’s Notice
- Pre-start checklists for forklifts, light vehicles, and trucks are completed digitally through Connecteam forms, replacing printed paper copies taken to site
- Signed policy acknowledgments are stored in the platform with dates and names attached, giving the business documented proof of WHS compliance
- The team is planning to roll out geofencing to automate clock-in when crew arrive at mine sites, which will strengthen time sheet accuracy and on-site attendance records
Before vs. After Connecteam
| Aspect | Before Connecteam | After Connecteam |
|---|---|---|
| Communication | Emails, texts, WhatsApp, phone calls, Facebook Messenger. No central record | All updates sent through one platform. Full message history in one place |
| Job Briefings | Emailed to individuals. Replies scattered across platforms | Sent as Events in-app. Crew receives all job details in one structured update |
| Policy Acknowledgment | No confirmation process. No proof staff had read updates | Built-in polls with signed acknowledgment. Timestamped record stored in the platform |
| Safety Checklists | Printed paper forms carried to site | Digital pre-start checklists completed in the app. Records available on demand |
| Staff Directory | Managers called the office to find crew numbers | Full directory accessible in-app. Managers contact crew directly from the field |
| Time Tracking | Manual. Staff forgot to log in and out | Geofencing rollout planned to automate clock-in at mine sites |
Why Connecteam Was the Right Move
Total Relines Australia needed one reliable system for coordinating remote crews, sharing job details, and managing safety documentation. Connecteam replaced scattered communication and paper records with a single platform for updates, acknowledgments, and on-site coordination.