How ProFence Replaced Paper Schedules and Scattered Communication with Connecteam

“The main thing that has completely reshaped our business is the job scheduling process. That would be the biggest thing.”

Brian Reiff, Owner

Key Results

• Job scheduling fully digitized. Printed papers and email chains replaced by structured digital shifts, published directly to each crew’s phones.
  
• One communication channel for 50+ field employees. Department channels and company-wide announcements consolidated in a single app the whole team already uses.
  
• Faster crew deployment. Every team member arrives on site knowing the job location, customer name, contract details, fence drawing, and who estimated the project.

The Challenge: Paper Schedules and a Communication Gap That Slowed Everything Down

ProFence runs three-person crews across multiple job sites daily, each with a different scope, fence type, and customer. Coordinating that volume through printed paperwork and email was slow and left room for miscommunication.

1. Scheduling was done on paper and distributed via printed documents or email, with no real-time visibility into who was going where.
2. The previous communication app, Crew, functioned only as a basic messaging channel and had no scheduling capability before shutting down entirely.
3. Supervisors had no reliable way to reference project details in the field, and owners lacked a consolidated view of daily operations across all crews.

“Prior to Connecteam, as far as scheduling jobs, that was all done via email and printed documents.”

Brian Reiff, Owner

How ProFence Uses Connecteam to Run Tighter Field Operations

After Crew shut down, Brian searched for a replacement that could handle communication and scheduling in one place. Connecteam’s ability to integrate with Salesforce was a deciding factor. The rollout was straightforward.

• Each daily shift is built in Connecteam with the job location, customer name, contract PDF, fence drawing, and estimator tag attached directly to the shift.
• Crew members access their full job brief on their phones before arriving on site, with no need to carry printed paperwork.
• Department-specific chat channels handle internal coordination between estimators, crews, and logistics, while a company-wide channel keeps the full team connected.

“We enter all the data within the shift. Everybody on that team has it on their phone all day long, which really helps simplify the process.”

Brian Reiff, Owner

Results That Affect ProFence’s Bottom Line

Scheduling That Moves as Fast as the Jobs Do

• Shift creation, publishing, and updates happen in the app, replacing a manual process that required printing and redistribution whenever plans changed.
• Supervisors can immediately reference the estimator on a job if questions come up on site about product specs, fence placement, or gate details.
• Brian can view the full weekly schedule from his laptop or phone without drilling into individual records.

A Single Communication Channel Across the Whole Company

• Company-wide and department-specific channels replaced the fragmented mix of texts and emails that made it hard to know who received what.
• Surveys added in the last few months allow ProFence to gather crew feedback through the same app, maintaining adoption without asking employees to download another tool.
• Time off requests are submitted and tracked in Connecteam, keeping that process centralized alongside scheduling.

“Having one app that they can use for everything is a real plus. If you have to download another app, you’re going to lose some buy-in right there.”

Victor Ebersole, IT Manager

Before vs After Connecteam