How I&D Traffic Management Replaced Paper-Based Operations with a Single Digital Platform

“It’s been a game changer. They were printing off all this paperwork to send out with the traffic controllers each day and then it would come back all filled in. They’d scan it and email it through to me. Connecteam has definitely simplified a lot of things.”

Amy Walker, Operations Contractor

Key Results

• Scheduling that moves at field pace. roster changes that once required manual Excel edits and WhatsApp broadcasts now handled in seconds from a phone
  
• Paper eliminated across the operation. traffic diaries, site check forms, pre-start checks, and vehicle audits all submitted digitally
  
• Time-tracking gaps reduced. geo-fenced clock-ins replaced a paper sign-in sheet that made attendance difficult to verify
  

The Challenge: A Paper-Based Operation That Couldn’t Keep Up

With 15 traffic controllers dispatched daily to different job sites across the region, I&D faced a common but costly problem: every roster change, form submission, and clock-in was handled on paper. For an operations contractor working remotely, this created a weekly bottleneck that stretched into the weekend.

• Rosters were managed on Excel and sent via WhatsApp. Every change meant editing the file, re-sending it, and hoping the team saw the update before showing up at the wrong site
  
• All field paperwork, including traffic diaries, site check forms, and vehicle pre-starts, was printed, filled out by hand, scanned, and emailed back to the office for invoicing
  
• The paper sign-in sheet made it difficult to verify who was physically present and when, limiting the team’s ability to maintain accurate attendance records.

“The roster would be sent out pretty well every day throughout the week because there’d be changes pretty well every day. Make the change, then send it through WhatsApp, make sure everyone’s seen it.”

Amy Walker, Operations Contractor

How I&D Traffic Management Uses Connecteam to Run a Tighter Field Operation

The team moved all core operations into Connecteam, rostering, time tracking, compliance forms, and job paperwork. The goal was one platform for field staff who are on the move and an admin team that needs visibility without being in the office.

• Scheduling shifted from Excel to Connecteam’s drag-and-drop scheduler, with job-based shifts pre-populated and last-minute changes made directly from a phone
  
• Geo-fenced time clock replaced the depot sign-in sheet, restricting clock-ins to approved locations and improving individual attendance verification
  
• Traffic diaries, pre-start checks, site compliance forms, and audit forms moved fully digital, with mandatory fields preventing incomplete submissions
  

“It’s just made life so much easier. I’m able to be invoicing more promptly and not have to wait until the end of the week and chase everything.”

Amy Walker, Operations Contractor

Results That Affect I&D Traffic Management’s Bottom Line

Scheduling That Handles Last-Minute Changes Without Breaking

• Shift changes caused by weather cancellations or emergency call-outs are now handled in the app, with staff notified immediately
  
• The manager no longer rebuilds the roster from scratch each day. Jobs already booked are pre-loaded, and controllers are assigned and confirmed in minutes
  
• The confusion of managing a current-week and next-week roster simultaneously on Excel is gone, one live view, always up to date
  

Forms That Get Filled Out Properly, Every Time

• Digital forms with mandatory fields mean controllers can no longer skip questions. The team is now collecting more job data than ever before
  
• Every submitted form reaches the admin team instantly, without scanning, emailing, or chasing
  
• Invoicing moved from a Friday backlog to a prompt, ongoing process as jobs are completed
  

“We’re getting a lot more job information than before. Instead of one person constantly scanning paperwork, every staff member can now submit forms directly through Connecteam.”

Amy Walker, Operations Contractor

Before vs. After Connecteam