How First Class Marble & Granite Replaced a Broken Time Tracking System and Gained Control Over Overtime

“We’re happy with Connecteam. We think it’s a great platform. the customer service team is phenomenal. They were so nice and so patient every single time.”

James Hanna, Administrator

Key Results

• Overtime is visible, finally. Tracking overtime across a 50-person workforce went from guesswork to a clear, real-time report managers can actually act on.
  
• Three employee groups, one platform. Field installers, shop and office staff, and remote employees each follow their own clock-in rules, all managed inside Connecteam.
  
• One system replaced three time clocks. Different employee groups now follow the right clock-in method and break rules within a single platform.

The Challenge: A Time Clock That Couldn’t Keep Up

With about 50 employees spread across five divisions, a mix of field crews, shop fabricators, office staff, and remote salespeople, tracking time was anything but simple. The previous time tracking system was hard to review, clunky to navigate, and offered no clean way to handle different work policies for different employee groups.

• Field installers needed automatic breaks built into their clock; shop and office staff needed manual breaks. Remote salespeople and laser template technicians worked from home with no kiosk access at all.
• The existing tool had no clean way to handle these rule differences, forcing the team to set up three separate time clocks just to manage what one platform should handle.
• Exporting and printing timesheets for payroll required copying and pasting data manually. Printing alone took the owner close to half an hour each pay period.

“I needed something that was easier to use and more user friendly. At first, I noticed the time clock feature, but then I realized the platform offered a lot more than that.”

James Hanna, Administrator

How First Class Marble & Granite Uses Connecteam to Manage a Distributed Workforce

The company adopted Connecteam to bring time tracking under one roof for all three employee groups, with clock-in methods and break rules matched to each team’s actual workflow.

• Field install crews clock in via kiosk with automatic breaks applied to their time clock.
• Office, shop, and production staff use kiosk clock-in with manual breaks.
• Remote employees, including salespeople and laser template technicians, clock in directly from their phones.

“One of the metrics that we track is overtime. That’s pretty easy through Connecteam.”

James Hanna, Administrator

Results That Affect First Class Marble & Granite’s Bottom Line

Time Tracking That Matches How the Business Actually Works

• Each employee group follows the correct clock-in method and break rules without workarounds or manual adjustments.
• Overtime is tracked cleanly across all 50 employees, giving management a reliable view of where labor costs are running high.
• The team is now positioned to consolidate from three separate time clocks into one, following Connecteam’s release of per-clock pay rules.

A Foundation for What Comes Next

• James selected Connecteam specifically because the platform could support a knowledge base, onboarding, and additional features the business is not yet using but plans to build toward.
• The customer success team has been a consistent resource throughout setup and ongoing changes, described by James as patient and responsive every time.
• As the company evaluates its CRM and internal systems, Connecteam is the platform they plan to expand on rather than replace.

“I needed something that we could build on in the future. I told the owner one day we will utilize all of the parts of Connecteam that we’re already paying for.”

James Hanna, Administrator

Before vs. After Connecteam