Connecteam’s all-in-one workforce management app increases productivity and retention by supporting training, communications, and engagement

Connecteam, which provides everything a company needs to manage and engage its deskless workforce, today announced that Caremark, a UK-based national homecare franchise provider, has deployed Connecteam’s all-in-one workforce management app to manage more than 7,000 remote caregivers across more than 115 franchise offices. 

According to Caremark CEO David Glover, Caremark needed a better way to engage its distributed workforce and improve communications among its franchise support center, administration staff, franchise owners, and its remote teams of 7,000 caregivers. 

“Our Care Assistants are the lifeblood of our business and I wanted to ensure they receive the exact support they need, be that training, access to documents or a place to chat with peers, as well as feeling valued, engaged and part of one big national team,” said Glover. “Connecteam checked every box we needed and more. Its ease of use and secure platform enabled us to implement the app quickly with rapid adoption across teams and employees. Most importantly, it has helped us foster a sense of belonging and encouragement across our entire remote workforce which aptly aligns with our core value of caring for all people: customers, employees, franchise owners and care staff.”

Caremark began using Connecteam earlier this year with three franchise offices. Now the app will be used throughout the network to: 

  • Open lines of communication between the franchise support center, Caremark offices, and remote employees
  • Survey staff, send notes of gratitude, deliver business-critical messaging, and run refer-a-friend programs
  • Access Caremark policies, procedures and operations manual
  • Conduct mandatory eLearning programs across teams and work groups
  • Deliver portable training licenses to franchise owners, saving them time and money 

“The homecare industry employs hundreds of thousands of people in multiple locations, all working tirelessly to assist people in their homes. They aren’t sitting at their desks reading email messages,” said Amir Nehemia, CEO and co-founder, Connecteam. “By using the Connecteam app to provide a better staff experience, Caremark can improve employee engagement and retention, which will translate into better care for customers, too.”

Nehemia added: “From the get go, we saw that Caremark was doing things differently, putting its care assistants first. By delivering real-time, trackable, digital communication and training across the entire network using Connecteam, the company can successfully engage Caremark’s franchise owners, managers and care staff in an innovative way that wasn’t possible before – resulting in higher efficiency, productivity and retention.״

Connecteam helps companies of all sizes and across multiple industries – including healthcare, construction, security, manufacturing, retail, restaurant and hospitality organizations – improve how they manage and engage their deskless workers on the frontlines. The company’s all-in-one app has features for communications, HR and operations, including scheduling, time tracking, attendance, learning and training, employee recognition, and more, to help manage 80% of the global workforce, representing 2.7 billion workers, who are not tied to a desk. The app is also fully customizable without the need for IT support. 

Connecteam recently launched a free-for-life version of its software for small businesses with up to 10 employees, providing access to the Connecteam app’s full suite — an estimated value of $4,000 per year.