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Customer Support Specialist (Full time)

Customer Success
Who Connecteam is:

Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.

We are looking for a high-performing motivated team player who can hit the ground running! Your opportunity to jumpstart your career in high-tech in one of the most thriving companies in Israel. This role offers growth opportunities, and a chance to build your career and develop your skills. As a Customer Support Representative at Connecteam, you will be part of an amazing team that spends their day interacting with customers to help them grow their businesses. Our customers love our product, and it's incredibly unique to be able to support them, understand the product the best, and make an impact!

Here's what you're going to do:
  • Be the main point of contact for our customers through various channels to ensure their success and satisfaction
  • Educate the clients on best practices using Connecteam according to their business needs
  • Being the bridge between the company and the customers regarding missing features, time spenders, etc
  • Taking part in the department projects to promote the team and develop your personal growth
You will work four days a week on a shift basis and the fifth day as an individual project oriented day. There are two evening shifts every week until 22:00/00:00. Fridays and holidays once in a while - rotating with the rest of the team.

These are the requirements:
  • Native English skills (verbal and written)
  • Superb written and verbal communication skills
  • Service-oriented personality with a can-do attitude
  • Strong problem-solving skills
  • Tech-savvy
  • Start-up mentality
  • Team player
  • Positive attitude, empathy, and high energy!
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative, and transparent.


Joining Connecteam Is The Smart Move:

  • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
  • We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
  • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. 
  • We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
  • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. 

Together we will shape the future of work!

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