This Arbitration Agreement is incorporated by reference into, and forms a part of, the Connecteam Terms of Service (the “Terms”). Capitalized terms used but not defined in this Arbitration Agreement have the meanings given to them in the Terms. For purposes of this Arbitration Agreement, “we,” “us,” and “our” refer to Connecteam and its past, present, and future parent, subsidiaries, and affiliated entities, and any of their respective officers, directors, employees, and agents (individually or collectively, the “Connecteam Entities”).
PLEASE READ THIS ARBITRATION AGREEMENT CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
- Applicability
This Arbitration Agreement applies to U.S. Users. The arbitration and related provisions of this Arbitration Agreement apply only to claims by individuals arising from their access to or interaction with Connecteam’s website or any Connecteam marketing or promotional materials (“Website Claims”). All other claims, including claims arising from the commercial or contractual relationship between Connecteam and a Customer (“Commercial Claims”), shall be governed exclusively by the laws of the State of Israel, and the competent courts in Tel Aviv-Jaffa shall have exclusive jurisdiction, as set forth in the Terms.
- Arbitration Agreement
This Section 2 applies only to Website Claims. You and Connecteam agree that any claim, dispute, or controversy (whether based in contract, tort, statute, fraud, or otherwise) between you and Connecteam (together with the Connecteam Entities) arising in whole or in part out of or relating in any way to a Website Claim (“Dispute”) that cannot be resolved by informal and good-faith negotiations between the parties (which negotiation is a condition precedent to arbitration) will be resolved in individual arbitration with limited exceptions in accordance with the provisions set forth below. Either you or we may elect to have a Dispute heard in small claims court so long as it proceeds individually and is not removed or appealed to a court of general jurisdiction. Whether a Dispute falls within the jurisdictional limits of small claims court is for a court of competent jurisdiction to decide unless you and we agree otherwise. Dispute shall be interpreted broadly and include, but not be limited to: (i) any claim, dispute, or controversy that arose before the existence of these or any prior Terms (including, but not limited to, claims relating to advertising); (ii) any claim, dispute, or controversy that is currently the subject of purported class action litigation in which you are not a member of a certified class; and (iii) any claim, dispute, or controversy that may arise after termination of these Terms. Dispute, however, does not include disagreements or claims concerning patents, copyrights, trademarks, and trade secrets and claims of piracy or unauthorized use of intellectual property. The arbitrator shall decide all issues except the following, which are for a court of competent jurisdiction to decide: (i) issues that are reserved for a court in the Terms; (ii) issues that relate to the scope, validity, and enforceability of the arbitration agreement, class action waiver, jury trial waiver, governing law and venue, or any of the provisions of this Arbitration Agreement; and (iii) issues that relate to the arbitrability of any Dispute. The Terms and this Arbitration Agreement do not prevent you from bringing a Dispute to the attention of any government agency. You and we agree that the Terms evidence a transaction in interstate commerce and that this Arbitration Agreement will be interpreted and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. §§ 1-16, and federal arbitration law (not state arbitration law). To the extent that the Federal Arbitration Act and federal arbitration law do not supply substantive law necessary for the resolution of any disputes or claims, the laws of the State of New York shall apply.
- Mandatory Pre-Arbitration Informal Dispute Resolution
Should a Dispute arise between you and the Connecteam Entities, the party asserting the Dispute will first send written notice to the other party that includes all of the following information: (i) contact information (including name, address, email address, and telephone number); (ii) a detailed description of the nature and basis of the Dispute and any claims; (iii) a detailed description of the relief sought, including a good faith calculation for it; and (iv) information sufficient to identify any account and transaction at issue (the “Notice”). The Notice must be personally signed by the party asserting the Dispute (and counsel, if represented). Your notice must be sent to the Notice Address. Our notice to you must be sent to the most recent contact information we have on file for you. For a period of sixty (60) days after receipt of a completed Notice (which can be extended by agreement of the parties), you and we agree to negotiate in good faith in an effort to informally resolve the Dispute. The party receiving the Notice may request a telephone settlement conference to aid in the resolution of the Dispute. If such a conference is requested, you and a Connecteam Entity representative will personally attend (with counsel, if represented). The conference will be scheduled for a mutually convenient time, which may be outside of the sixty (60)-day period. Compliance with this mandatory pre-arbitration informal dispute resolution process is required and a condition precedent to initiating arbitration. Any applicable limitations periods (including statutes of limitations) and filing fee deadlines will be tolled from the date of receipt of a completed Notice through the sixty (60)-day period (which can be extended by agreement of the parties). If the sufficiency of a Notice or compliance with this process is at issue, such issue may be raised with and decided by a court of competent jurisdiction at either party’s election, and any arbitration shall be stayed. The court shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. Nothing in this paragraph limits the right of a party to seek damages for non-compliance with this process in arbitration. You or we may commence arbitration only if the Dispute is not resolved through this process.
- Arbitration Procedures
The arbitration shall be administered by JAMS and conducted before a single, neutral arbitrator in accordance with the applicable JAMS Rules, as modified by this Arbitration Agreement. The JAMS Rules are available online at https://www.jamsadr.com/rules-comprehensive-arbitration/. You and we understand and agree that the JAMS administrative determination to register this Arbitration Agreement means it comports with the Consumer Due Process Protocol and that this determination is final and neither a court nor an arbitrator has the authority to revisit it. If JAMS is unavailable or unwilling to administer the arbitration consistent with this Arbitration Agreement, the parties shall agree on an administrator that will do so. If the parties cannot agree, they shall petition a court of competent jurisdiction to appoint an administrator that will do so. An arbitration demand must be accompanied by a certification of compliance with the mandatory pre-arbitration informal dispute resolution process and be personally signed by the party initiating arbitration (and counsel, if represented). If you are submitting an arbitration demand, you shall send it to the Notice Address referenced above and follow the JAMS Rules for initiating arbitration. If we are submitting an arbitration demand, we shall send it to the most recent contact information we have on file for you and follow the JAMS Rules for initiating arbitration. By submitting an arbitration demand, the party and counsel represent that, as in federal court, they are complying with the requirements of Federal Rule of Civil Procedure 11(b). The arbitrator is authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 on represented parties and their counsel. You may choose to have the arbitration conducted by a phone, video, or in-person hearing, or through written submissions, except any Dispute seeking $25,000 or more or injunctive relief shall have an in-person or video hearing unless the parties agree otherwise. Each party retains the right to request a hearing in any matter from the arbitrator. You and a Connecteam Entity representative will personally appear at any hearing (with counsel, if represented). Any in-person hearing will be held in the county or parish in which you reside or at another mutually agreed location. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the fullest extent permitted by applicable law, you and we agree that each may bring claims against the other only in your or our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. Further, unless both you and we agree otherwise, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class, collective, consolidated, private attorney general, or representative proceeding unless the Additional Procedures for Mass Arbitration set forth below are triggered. If, after exhaustion of all appeals, any of these prohibitions on non-individualized injunctive or declaratory relief and class, collective, consolidated, private attorney general, or representative proceedings are found to be unenforceable with respect to a particular claim or request for relief (such as a request for public injunctive relief), then such a claim or request for relief will be decided by a court of competent jurisdiction, after all other claims and requests for relief are arbitrated. The arbitrator shall issue a reasoned written decision sufficient to explain essential findings and conclusions. The arbitrator shall apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award. Judgment on any arbitration award may be entered in any court of competent jurisdiction, except an award that has been satisfied may not be entered. An award shall have no preclusive effect in any other arbitration or proceeding in which you are not a named party.
Additional Procedures for Mass Arbitration
Stage One: Counsel for the claimants and counsel for the Connecteam Entity shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. The number of claims to be selected to proceed in Stage One can be increased by agreement of counsel for the parties (and if there are fewer than 50 claims, all shall proceed individually in Stage One). Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage One. After this initial set of staged proceedings is completed, the parties shall engage in a global mediation session of all remaining claims with a mediator jointly selected by counsel for the parties and we will pay the mediator’s fee.
Stage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for the Connecteam Entity shall each select 50 claims per side (100 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. The number of claims to be selected to proceed in Stage Two can be increased by agreement of counsel for the parties (and if there are fewer than 100 claims, all shall proceed individually in Stage Two). Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage Two. After this second set of staged proceedings is completed, the parties shall engage in a global mediation session of all remaining claims with a mediator jointly selected by counsel for the parties and we will pay the mediator’s fee.
Upon the completion of the mediation set forth in Stage Two, each remaining claim (if any) that is not settled or not withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of these Terms including the other provisions of this Arbitration Agreement. Notwithstanding the foregoing, counsel for the parties may mutually agree in writing to proceed with the adjudication of some or all of the remaining claims in individual arbitrations consistent with the process set forth in Stage Two (except claims shall be randomly selected and mediation shall be elective by agreement of counsel) or through another mutually-agreeable process. Counsel for the parties may request that the Process Arbitrator address procedures to streamline the adjudication of additional claims in arbitration. A court of competent jurisdiction shall have the authority to enforce the Additional Procedures for Mass Arbitration, including the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. You and we agree that each party values the integrity and efficiency of arbitration and wishes to employ the process for the fair resolution of genuine and sincere Disputes between the parties. You and we acknowledge and agree to act in good faith to ensure the procedures set forth herein are followed.
The Additional Procedures for Mass Arbitration provision and each of its requirements are essential parts of this Arbitration Agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that the Additional Procedures for Mass Arbitration apply to your Dispute and are not enforceable (and any appeals have been exhausted), then your Dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of these Terms, including the remaining provisions of this Arbitration Agreement.
- Cost of Arbitration
Payment of arbitration fees will be governed by the JAMS Rules. You and we agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration. Therefore, you or we (and counsel, if represented) may elect to engage with JAMS regarding arbitration fees, and you and we agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains cost-effective for all parties.
- Class Action Waiver and Jury Trial Waiver
YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN LITIGATION, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. YOU AND WE AGREE TO WAIVE ANY RIGHT TO BRING OR TO PARTICIPATE IN SUCH AN ACTION IN ARBITRATION OR IN COURT TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. NOTWITHSTANDING THE FOREGOING, THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE SETTLEMENT.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE WAIVE THE RIGHT TO A JURY TRIAL.
- Governing Law and Venue
For U.S. Users, with respect to Website Claims, except with respect to this Arbitration Agreement (which is governed by the FAA and federal arbitration law as set forth above), the Terms are governed by the laws of the State of New York, without regard to New York conflict of laws rules. If this Arbitration Agreement is ever deemed unenforceable or void, or a dispute between the parties is not subject to arbitration, or for any issues reserved for a court in the Terms, you irrevocably consent to the exclusive jurisdiction of the federal and state courts encompassed by New York. You waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to: (i) inconvenient forum or (ii) any other basis or any right to seek to transfer or change venue of any such action to another court. For the avoidance of doubt, Commercial Claims shall be governed by the laws of the State of Israel, and the competent courts in Tel Aviv-Jaffa shall have exclusive jurisdiction, as set forth in the Terms.
Published: September 15, 2026