Phoenix Homecare and Support Joins Connecteam (Case Study)

Phoenix Homecare and Support is a domiciliary care service that provides home care across Wales. Looking to improve employee engagement, digitize paper forms and create a central company hub, they turned to Connecteam, an all-in-one mobile employee app.

Garret Williams, Phoenix Homecare and Support’s  Compliance and recruitment officer summarized their experience with Connecteam:

“Phoenix Homecare and Support objectives were to improve employee engagement, digitize our paper forms and create a central company hub. Connecteam has helped us to achieve all these objectives, we were surprised at how much of an impact it had made to our day to day running of the company. Our employees are engaging on the app on a daily basis and completing important forms more frequently than before. As a Domiciliary care agency, it’s important for us to be able to give our carers the tools they need to be able to do their roles effectively.”

We asked Garret to tell us a bit more about Phoenix Homecare and Support’s experience in using Connecteam:

What led Phoenix Homecare and Support to use Connecteam:

Being a Domiciliary care service providing care for individuals in their own homes, I had come across Connecteam after reading an article about engaging out of office employees. We use a Care Management System however it didn’t offer us everything we wished it could do.

Impressions from the implementation process:

We were surprised by how easy it was for our employees to use the app, we had sent out surveys for our employees to give their opinion on the ease of use of the app, all the feedback was positive and staff were using the app within the same day the invites were sent!

Objectives vs. Reality:

Connecteam helped us achieve all our objectives, we were surprised at how much of an impact it had made to our day to day running of the company. Our employees are engaging on the app on a daily basis and completing important forms more frequently than before. As a Domiciliary care agency, it’s important for us to be able to give our carers the tools they need to be able to do their roles effectively.

How Phoenix Homecare and Support uses Connecteam

Taking the leap from pen and paper to digital:

Previously we relied on paperwork to be completed on paper forms. This was an inefficient process as these forms needed to be seen and acted by management as soon as possible, we were finding that we were not always getting these forms. We were also sending out a lot of information and attachments over emails to our employees that would consume a lot of valuable time. We now have this information readily on the app.

We have also been able to add many various paperless forms such as:

• Incident Reporting
• Shadow Shift Checklist Forms to be completed by Carers and the Shadowee
• Manager Forms:
  • Initial Assessments
  • Spot Checks
  • Fall Risk Assessments
  • Hoist Checklists
  • Pressure Sore Charts
  • Bed Rails Assessments
  • PEEPs
  • Medication Reviews
• Staff Request sections (For Uniform or various other items)
• Mileage forms
• Holiday requests

Having everything the employees need in one place:

We use Connecteam as a Company App for our employees, it was a more affordable option than creating and designing our own. Within the app, our staff are now able to view, our Staff Handbook, All our Policies and Procedure, A Meet the Team section, FAQs, Extra Training Materials with videos and quizzes (First Aid, Stoma Care, etc), Information regarding the individuals they are looking after and other documents depending on which areas they work, that staff are now able to prepare for beforehand.

Due to the smart group options, we are able to separate groups of our staff to view and communicate with different content on the app so every member of staff will see something different on the app.

Boosting employee engagement and communications:

Using Connecteam, our staff are now able to communicate with each other easier as this can be done through the directory where our carers can find who they are working with and contact them by either calling or messaging each other through the app as well as finding important numbers they might need while providing care.

We include Feedback and suggestion forms on the app. Creating employee satisfaction surveys that are now being sent every month, as well as a suggestion box for staff to give their opinions.

We also have group chats for various areas our carers work in where they can communicate and keep each other updated regarding the service users they look after.

Connecteam offers an updates section, our managers are able to post Daily Handovers for their employees, keeping them updated with what’s going on with Service Users or in the Company. We also intend to use this for Newsletters and various other news such as celebrating birthdays and carer anniversaries.

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