How Oh Henry’s Coffee Unified Scheduling, Payroll, and Communication Across Six Locations
Oh Henry’s Coffee was juggling separate schedules, unreliable payroll syncing, and scattered messages across six stores and a commissary kitchen. Connecteam gave the team one place to manage shifts, kiosk clock-ins, Gusto-ready time data, and company-wide communication.
Industry
Location
Birmingham, Alabama, United States
Products used
Scheduling Time Clock & Timesheets Team Chat Updates & Announcements
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“We were using Homebase before, and it covered some basics, but Connecteam gave us a lot more. Payroll is smoother, communication is easier, and the whole experience has just worked really well for our team.”
Key Results
- One operating system across six locations: scheduling, time tracking, payroll data, and team communication now run through one platform
- Payroll without the previous manual reconciliation: employee hours flow directly from Connecteam to Gusto each pay period
- Real-time visibility from anywhere: Reba can check schedules, see who is working, and receive late clock-in alerts from her phone
- Communication staff can find and managers can confirm: location chats, company announcements, and read receipts replace disconnected texts and emails
The Challenge: Six Locations, Disconnected Tools, and Too Much Payroll Cleanup
Oh Henry’s Coffee operates six coffee shops and a commissary kitchen that supports in-house food production and catering. Each location has its own staff and manager, while payroll and operations are coordinated centrally. Keeping every schedule, clock-in, payroll record, and team update aligned across the business required a system that could give local managers flexibility without leaving leadership in the dark.
- Payroll required manual reconciliation: Homebase covered basic time tracking, but its Gusto integration did not transfer data cleanly enough to avoid corrections each pay period
- Schedules were managed in isolation: location managers built their own schedules, but Reba did not have one clear view across all six stores
- Communication was fragmented: emails and text messages created separate conversations with no centralized history or reliable confirmation that employees had seen important updates
“We just wanted something that would let us interact in a better way with teammates. Homebase had some capabilities, but not like this.”
How Oh Henry’s Coffee Brought Six Locations Into One System
Oh Henry’s Coffee rolled out Connecteam across every store and its commissary kitchen. Location managers retained control over their own schedules, while Reba gained company-wide visibility into staffing, attendance, payroll data, and communication.
- Each location uses a Connecteam kiosk: employees clock in and out at their store, creating one consistent time-tracking process across the company
- Managers build schedules for their own teams: local leaders can publish and adjust shifts while Reba monitors every location from the same app
- Time data flows into Gusto: approved hours transfer directly to payroll without the reconciliation work the team previously had to complete
- Communication is organized by audience: location-based chats keep store conversations focused, while Updates distribute formal announcements across the company
“Having it on my phone, I can look at the schedules at any given point of the day, know who’s there, who’s not, and get the notifications when teammates are late clocking in, knowing immediately.”
The Results: Cleaner Payroll, Clearer Oversight, and Communication That Reaches Every Store
Payroll No Longer Starts With Manual Data Cleanup
- Hours transfer directly to Gusto: time data from all six locations is available for payroll processing without the reconciliation previously required
- Reba can review before processing: she pulls the hours online, checks for discrepancies, and sends cleaner data into payroll
- Payroll questions stay documented: employees can raise time-related issues in Connecteam instead of relying on disconnected messages
Leadership Can See What Is Happening Across Every Location
- Schedules are visible in one place: Reba can check staffing at any store without requesting a separate update from each manager
- Late arrivals surface immediately: notifications alert her when an employee has not clocked in on time
- Managers keep local control: each location can manage its own day-to-day scheduling while operating within the same company-wide system
Team Communication Has One Reliable Home
- Each store has a focused communication channel: location chats help managers and employees share relevant updates without creating company-wide noise
- Company announcements reach everyone: policy changes and important messages can be distributed through Updates instead of separate email and text threads
- Read receipts provide confirmation: leadership can see who received and read important information rather than assuming the message reached them
“The chats really work well with keeping people notified and updated. Our goal is to use the updates feature so everyone is on the same page.”
Before vs. After Connecteam
| Aspect | Before Connecteam | After Connecteam |
|---|---|---|
| Scheduling | Managed separately at each location with no unified company-wide view. | Location managers build schedules in the app while leadership can view every store from one place. |
| Time Tracking | Employees clocked in through Homebase, but payroll syncing was unreliable. | Employees use a Connecteam kiosk at each location and approved hours flow directly to Gusto. |
| Payroll Processing | Time data required manual reconciliation and corrections each pay period. | Reba reviews cleaner time data online and transfers it to Gusto without the previous reconciliation steps. |
| Cross-Location Visibility | Leadership had no single view of schedules, attendance, and late arrivals across all six stores. | Schedules, clock-ins, and late arrival alerts are visible in real time from Reba’s phone. |
| Team Communication | Emails and text messages created scattered conversations with no centralized history. | Location chats, group channels, and company announcements are managed in one platform. |
| Policy Updates | Announcements were sent through ad hoc channels with no confirmation of receipt. | Updates distribute formal messages and show which employees have read them. |
Why Connecteam Worked for Oh Henry’s Coffee
Oh Henry’s Coffee needed local managers to run their own stores without creating six disconnected operations. Connecteam gave each location the tools to manage schedules, time tracking, and communication while giving Reba a clear company-wide view.
The direct Gusto integration addressed the payroll problem that had created recurring manual work. The communication tools also gave employees one place to find store conversations, schedule updates, and company announcements.
Today, Oh Henry’s Coffee runs scheduling, kiosk time tracking, payroll data, and team communication through one platform across all six locations.