Category: Hotel Management

You’ve probably heard the saying, “A hotel is only as good as its employees.” That’s why you need skilled employees who provide exceptional customer service, otherwise, even the best hotel won’t make it.  It’s no secret that the hotel industry has a high turnover rate, in fact, this industry has an annual turnover rate of 73.8%, which […]

When you have engaged and satisfied employees working at your hotel, everything and everyone benefits. Customers are happy. Managers are happy. And the employees are happy. This kind of positive working environment creates a positive attitude for hotel staff and as a manager, it’s your duty to make sure this continues.  The statistics speak for […]