Category: Call Center Management

8 Ways to Motivate Agents in Call Centers

Front-line customer service may not be everyone’s ideal job and oftentimes, it is exhausting. Especially when Gallup reported that 13% to 16% of the workforce is actively disengaged, with almost 70% still not even categorized as engaged at work. Employee engagement and motivation is a real concern for many businesses and industries.  In addition, call […]

7 Best Call Center Scheduling Software Solutions in 2020

There is no doubt that building a loyal customer base at your business cannot be done without a foundation of engaged, sincere, and motivated customer service representatives.  Just consider the following: 12 – that’s the number required for positive experiences to compensate just for one negative experience. $2.3K – that’s the annual amount a disengaged […]

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